Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Finding an ideal romantic hotel in Toledo does not have to be difficult. Welcome to AC Hotel Ciudad de Toledo, a nice option for travellers like you.
The rooms offer a flat screen TV, a minibar, and air conditioning, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
AC Hotel Ciudad de Toledo features 24 hour front desk, a concierge, and room service. In addition, as a valued AC Hotel Ciudad de Toledo guest, you can enjoy a fitness center and a lounge that are available on-site. Guests arriving by vehicle have access to free parking.
For those interested in checking out popular landmarks while visiting Toledo, AC Hotel Ciudad de Toledo is located a short distance from San Martin Bridge (0.8 km) and Jewish Quarter (0.8 km).
If you’re looking for a Spanish restaurant, consider a visit to Restaurante Alfileritos 24, La Abadía Cervecería Artesana, or Restaurante La Orza, which are all conveniently located a short distance from AC Hotel Ciudad de Toledo.
If you are interested in exploring Toledo, check out one of the art galleries, such as Raquel López Damascene-Damasquinado, Lahperla, and Centro Cultural de la Caja Rural.
AC Hotel Ciudad de Toledo puts the best of Toledo at your fingertips, making your stay both relaxing and enjoyable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The hotel has good location to visit Puy du Fou, but yes the hotel is not updated, the doors of the rooms drop paint, the room is more or less large, as well as the bed. It lacks a great update that corresponds to the 4 stars it says it has. Breakfast is quite expensive (15 €) it is scarce and not abundant to be a breakfast of that price. The extra toaster is extremely slow and does not fully toast the bread.
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Date of stay: July 2024
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Trip type: Travelled with friends
Room Tip:Es mejor buscar otro hotel. El precio es alto para lo que ofrece
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is in a great location if you want a bit more tranquility and an amazing view of town. It’s nestled in the cliffs and within walking distance to Puente San Martin. Very quaint and as a Canadian, felt like an authentic experience in Spain. The room was very nice! Beautifully tiled floors and bathroom with wooded shutters in the shower (if I don’t have to maintain it, I think it’s great!). Beautiful wooden doors (with glass doors behind them) in the bedroom that opened up to a wonderful spacious balcony, what a view of the city which was breathtaking day and night!….but what a view of some sort of septic tank right in front of us…you could hear the flush and all of the sudden, a bunch of water would come out of a hose into that weird tank. This was supposed to be an upgrade because my husband has a Platinum status…It was an anniversary trip and a glass of wine on our balcony with that view would have been amazing. When we mentioned the tank and what kind of noise it made and weird musty smell, the lady at the front desk completely dismissed it. She said it was a filtering system…No apology for the view of the tank or noise. I heard it on and off both nights there. The rest of the hotel was beautiful. Full windows in the main areas and in the dinning room with the same gorgeous views (minus tank). We had breakfast at the buffet, and although small, we found it delicious. This is where I got addicted to the Spanish Omelette lol. There were fresh fruit juices, different breads and croissants, coffee/tea, a variety of charcuterie meats and cheeses, fruits and you could request eggs how you liked them. A great perk about this place is that there is a bus stop right in front of the hotel (for public transportation and the hop on hop off). Also there is free parking! It would have been a fantastic stay had it not been for that tank and I would even have overlooked the brown hot water coming out of the taps when you first turned them on. I would still recommend this place, just don’t get the room on the lower level next to the parking lot facing town (I believe it is 110) ;)
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Ask for a room away from the tank…
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Interesting property with a weird layout (lobby is on the 3rd floor) and difficult parking lot but with amazing views of historic Toledo including about half the hotel rooms. However, for the price charged they should be ashamed to only offer Spanish language TV (not one channel in another language) which I am sure does NOT conform to Marriott standards. Also, their expensive buffet breakfast does not offer any hot food (except a warm Spanish torte) which is also disappointing for the price charged ... just cold food.
Staff are courteous and bed very comfortable. HDTV is very large. Hard keys still in use for rooms and quite awkward and difficult to use if not use to this old lock systems. Overdue to be replaced with electronic key card entry system with room power connected.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Unique property is a vintage repurposed ceramics factory that in part presents some of the challenges as a hotel.
We stayed in room #209 that had a terrace with a city view. Unfortunately, we couldn’t use the terrace due to a close active hornet’s nest that swarmed quickly.
The property is a thirty-minute walk to old town Toledo so car/taxi/bus access is more realistic. The bus stop directly in front of the hotel is convenient.
Our room was tired in need of refurbishment. It was necessary to unplug the one lamp for an outlet to charge a phone.
Breakfast was a disappointment with only cold food choices and the TV had only a couple of Spanish stations.
The worst part was the non-functional climate control. I awakened at 2 AM in a pool of sweat and went to the front desk at 2 AM and asked to be changed to a room with functional air conditioning. The desk clerk asked what the thermostat was set to and at that time I had turned it down to 15C which only made it hotter. The desk clerk advised that many of their rooms had the thermostat wired ‘backwards’ so I really need to turn the thermostat up to 30C to lower the temperature. You have to be kidding. Here was an error that the hotel was completely aware of, yet they did nothing to fix it or inform their clients of the required ‘work-around’ to make the climate control function. (The fix requires swapping two wires on the back of the thermostat – less than a minute task). Why would the hotel leave it to guests to determine that they wired the thermostats backwards?
At 7 AM after five hours of A/C operation at maximum fan speed the room temp was down to 25C (77F). During the heat of the day, there is no way this weak A/C could keep the room temperature in a ‘livable’ range.
In summary, the property had promise but poor execution renders it unacceptable at any price.
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Date of stay: June 2024
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Trip type: Travelled with family
Room Tip:Best stay elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Director General at AC Hotel Ciudad De Toledo
Responded Jun 29, 2024
Dear guest, First and foremost, we would like to thank you for taking the time to share your experience at our property. We deeply regret that your stay did not meet your expectations and that you encountered several issues during your time with us. We sincerely apologize for the problem with the hornet's nest that prevented you from enjoying your room's terrace. We have already taken measures to address this issue and ensure it does not happen again. Regarding the condition of the room, we are very sorry that it did not meet the appropriate standards. We are in the process of renovating our facilities and will take your comments into account to expedite these improvements. We also regret the inconvenience with the breakfast and the limited selection of television channels. We will review our options to ensure a better experience for our future guests. What concerns us most is the issue with the climate control in your room. We apologize for the discomfort this caused you. There is no excuse for a known wiring error not being properly resolved, and even less for not informing our customers about it. We have already instructed our maintenance team to review and fix this issue immediately in all affected rooms. Your comfort is our priority, and we deeply regret not meeting our own service expectations. We appreciate your patience and honesty, and we are committed to improving our facilities and services to prevent situations like this from happening again. We hope you will give us the opportunity to welcome you again in the future so you can experience the improvements we are implementing and provide you with the quality of service you deserve. Sincerely, Diego Pedraza Front Desk Hotel AC Ciudad de Toledo reception.ciudaddetoledo@achmhotels.com 0034925285125
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed at AC Hotel Ciudad de Toledo. Diego at reception was very helpful, and the views were wonderful. The rustic charm of the room was quite appealing. All the staff have been fantastic.
I was surprised to learn it was rated 4-stars—I would say it's more in line with a 3-star experience. The air conditioning was ineffective, and the hot water supply failed for a full day during my stay; Unfortunately, this meant my pregnant wife had to take a very cold shower to prepare for a friend's wedding. Additionally, the iron provided was an old model without steam and did little to remove creases from my clothes.
The breakfast was very basic. I had to make and clean my own table. There is a lack of power outlets in the room, and those that are present are not in convenient locations. There is an outlet on one side of the bed but not the other, and none at the desk, which is typically expected so I can work. The TV wouldn’t connect to external sources such as Bluetooth or WiFi. The rooms are very nice but they are skewing signs of dating with paint flaking etc and in need of renovation, as the pictures show. The shower heads are old and have water mold, and the jets are blocked, making the spray weak and projecting sideways. Additionally, there is no laundry service.
No tea / coffee making facilities in room.
This is not what I expect from a 4-star Marriott but certainly a decent 3 star.
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Date of stay: October 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Despite asking for a quiet room when making the reservation, I got one of the noisiest. The road leading past the hotel appears not that busy at first but as it is on a hill and a traffic calming hump is right in front, cars shift gears and hit the throttle until 2 a.m.. When I requested a quieter room lower down or to the other side, I was told that these are rooms of a higher standard. Although the hotel was not full, another room, even for extra pay, was not offered. My room was large enough and well furnished. The b'fast buffet was very agreeable. The location is about 30 minutes walk to the centre of the old town and has nice views towards the cathedral and Alcazar. The TV has only Spanish programmes, no English news at ll. Overall, the road noise will prevent me from booking there again.
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Date of stay: October 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at AC Hotel Ciudad De Toledo
Responded Oct 12, 2022
Dear Fran, Thank you very much for your opinion, it is important to us. We are sorry to hear that your stay was affected by road noise. Our aim is always to ensure the satisfaction of our customers, so we take note of your feedback and points for improvement. Sincerely, Lucía Jiménez AC Ciudad de Toledo by Marriott Front desk reception.cuidaddetoledo@acmarriott.com 0034925285125
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Smells really bad! This hotel sits outside of Toledo and has beautiful views of the historic city, but has a river running below it that can smell terrible. We had a room on the second floor above the river and it smelled like a sewer. In the night we requested to move, which they did accommodate to a first floor room - again above the river. When moving, we were told by the desk person that "the river is filthy" and that when it has rained (previous to our stay), that it can smell bad. The first floor room progressively smelled worse throughout the night. Truly a sewer smell. We realize that the hotel can't control the river or rain, but should notify the guests of the smell. The room decor is very outdated. The "superior" rooms have large balconies overlooking the city (and river). The hotel does not have any dinner/restaurant available in the evening. The breakfast buffet is limited and costs 14 Euro per person. You could walk to the city, but it would be a hike.
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at AC Hotel Ciudad De Toledo
Responded May 4, 2022
Dear guest, We regret that your stay at our Hotel has not met your expectations. Our goal is to always ensure the satisfaction of our customers, so I take note of your comments and transfers to the departments involved to work on it, and improve it We apologize for any inconvenience during your stay. Greetings Lucía Jiménez Front desk AC Ciudad de Toledo ctoledo@ac-hotels.com 925285125
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Walking distance to old town Toledo (15 min). Free parking on their property. We are Marriott lifetime titanium and they gave us a room with a wonderful balcony with views of the old town (walls), which were beautiful both day and night. The bed was nice. They left a nice welcome note and small gift. As others have noted the bathroom does have a slight sewer smell, but it was not intolerable. The rooms have an old world charm - tile, arches, etc.. and it’s always nice to have bathrobes.
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at AC Hotel Ciudad De Toledo
Responded Feb 3, 2025
Dear guest, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay, especially the convenience of our location, the complimentary parking, and the charm of our rooms. It is wonderful to know that you appreciated the balcony views, the comfortable bed, and the small welcome gesture. We sincerely appreciate your loyalty as a Marriott Lifetime Titanium member and are pleased that we could provide you with a memorable stay. Regarding your comment about the bathroom, we apologize for any inconvenience and will certainly look into this to ensure our guests have the best possible experience. We hope to have the pleasure of welcoming you back in the future. Should you visit Toledo again, please do not hesitate to reach out to us. Best regards, Diego Pedraza Front Desk reception.ciudaddetoledo@achmhotels.com 0034925285125
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The hotel is located on the side of hill opposite to Toledo which provides you with fantastic views of the town. The walk to the hotel is about 15 from the town itself which was actually invigorating.
The staff was great and helped to make dinner reservations at a nearby restaurant. The room was large, well maintained and had a terrace which provide a fantastic view of the town at night. Enjoyed a glass of wine on the terrace in the evening soaking in the fantastic view
I opted to have breakfast in the town so I really can not comment on the food. Can say that the wine list was good with plenty of choices and everything was very reasonably priced.
Will plan to stay at this hotel if I am ever visiting Toledo in the future
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:Try to get a room with a terrace overlooking Toledo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AC hotels seem to vary widely in the quality of venue & service, & this one is very basic. It makes little or no effort for those who don't live according to the dictates of Spanish culture. The building is older & little is done to mitigate the noise throughout. Be prepared to be woken up early by housekeeping & children. There is a restaurant in the hotel, but, more often than not, it is closed. The nights I was there (a weekend) it didn't open til 8pm. When I asked the desk clerk for somewhere else I could get something to eat she told me nothing was open, but when I went on a walk I passed 2 open restaurants.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good Morning,
The hotel does not offer adjoining romos and four people romos, please contact directly by phone to explain the use termins and conditions and to agree with you the best options for your stay.
Thank you in advance,
Kind Regards.
Juan diez.
General Manager.
My wife and I walked into the old city. It was less than a mile, about 15 minutes to cross the bridge into the city. There is also a bus right outside the hotel but we decided to enjoy the nice weather and views and enjoyed the walk. We did not take the train so I cannot help with the question on the AVE.
There are more places to choose from in the Toledo area.
PRICE RANGE
C$141 - C$206 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ac hotels toledo, ac hotel toledo
LOCATION
SpainCastile-La ManchaProvince of ToledoToledo
NUMBER OF ROOMS
49
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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