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The staff need to go on a course to teach them how to be hotel staff. Also when you ask to speak to the duty manager and you are told they are not on site. Final straw was the electrical wires hanging out of the...More
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The facilities at this hotel are barely adequate from Monday to Saturday (very small bar and canteen style cafeteria) and on a Sunday they are non-existent. The cafeteria, bar and room service are all closed on a Sunday. Not what we expect from a hotel...More
Response from luisdeleon, Manager at Silken Luis de LeonResponded 4 days ago
Thank you very much for your comments about your stay with us.
We hope seeing you soon again with us.
Well located in the city centre, next to Cortes Ingles department store. Modern fit-out in the reasonably sized rooms with good clean bathrooms. Good friendly service. Breakfast was ok, but the range food was quite limited.
This is a modern Silken chain hotel and is typical of most corporate properties I’ve stayed at in my career. It’s something like a Marriott property with no character. It’s a ways to the city’s old center. We slept very well there – comfortable room...More
Friendly staff. Comfortable room. As it was a Sunday, we were able to park outside for free. Breakfast was good. WiFi was variable. Relatively close to the old town- so we could walk there. Nice little bar nearby for a light dinner
Response from luisdeleon, Manager at Silken Luis de LeonResponded November 15, 2017
Thank you so much for your comments about your stay. We really apreciate your words and hope seeing you soon with us.
Response from LaurenceBussetti | Reviewed this property |
We arrived at the train station and thought we could walk to the hotel. We both had large luggage as we were gong to be in Europe for 6 weeks so packed accordingly. Not a good idea it turned out. After a half hour we decided... More
We arrived at the train station and thought we could walk to the hotel. We both had large luggage as we were gong to be in Europe for 6 weeks so packed accordingly. Not a good idea it turned out. After a half hour we decided to take a taxi which got us there in about ten minute. If you are thinking of doing what we started out doing - walking - best to cross river make a right and go in that direction. Backpacks or light luggage won't be too difficult. I'd give it at least a half hour plus.