Such a great experience the one I had at the Ritz Carlton Barcelona! The luxury atmosphere is all there despite the actual coronavirus restrictions and measures and the entire team of Ladies & Gentlemen made sure I felt at home during my stay. I had the chance to stay at a three-story penthouse with fabulous views over the sea and the city of Barcelona. Unforgettable! The breakfast and the Bulgari amenities were a plus. And the pools facing the Mediterranean Sea? Wow! I simply cannot wait to go back. Thank you very much to all the Ladies and Gentlemen I had the pleasure to meet - from the Front Office, to the F&B and other departments. Unfortunately I cannot recall al the names of the staff team as I usually do - but this is a sign I need to go back asap to be pleased with the legendary service of The Ritz Carlton!…
My mother in law and I travelled to this paradise in Barcelona. The hotel is just perfect. Service is amazing. Food is great. All in all is superb. I’d only say they should get rid of the pigeons as during breakfast time was annoying. I highly recommend this hotel for anyone who wants to enjoy outstanding service and incredible comfort.
From the CheckIn with Isma, to the great ocean front suite, followed by the nice and always carrying staff at the pool and breakfast restaurant, this stay was above expectations. Unfortunately the breakfast is more limited than at other 5 star properties now at the COVID time. Thank you for the nice stay
I’ve known the hotel for many years, but this hotel is a way understaffed in every department. The people who are working are hard workers and very nice.. but both at the pool as at the breakfast, reception as with the cleaning, the hotel need to recruit way more people. People like Alex at the reception are great staff. The room was okay, but not 5 star anymore. I hope that the management will be ashamed for such a low number of employees. Honestly, with more staff, especially at the pool, you will make a way more money as a higher rate of customer satisfaction.
I came to the hotel in August 2020. Before we arrived we enquired how Covid has affected the hotel. Apart from the obvious mask wearing, hand sanitising stations in place we was told the stay should not be to different. Therefore we invested in a premium penthouse room. Upon booking we was sold “Private reception” “Concierge personalised service” - upon check in there was No private reception just a queue with only one member of staff on front desk. I was told to find my own way to my room & no concierge 121 introduction as promised. The room was spacious, stunning views of Barcelona - but very tired. The shower for instance, parts are coming loose, tiles are cracked but this I can accept in a popular hotel! There is limited staff here & we was told 10% occupancy therefore you expect then it be a more personalised attention to detail visit for the guests. However staff seem to be overworked for instance in breakfast there’s one/two staff only trying their best to do drinks, orders, cleaning & waitering. After one issue at the pool I went to reception to ask to speak to a manager & was told I’ll have to come back tomorrow none are here. I later discovered the guy on the front desk was the same security/Porter on the front door - who clearly must be filling in. Of course there’s Covid at the moment but I then expect a hotel of this standard to communicate that staff is low or better still it be reflected in a reduced rate due to this. They still charge premium prices around the whole outlet but clearly Covid has give them staff issues & others such as : •Housekeeping left their dirty cleaning gloves & products on the seating & side table in the room - not great when Covid is around. •In only a 6 night stay, we had 4 members of staff go on holiday & be then introduced to a new face to speak to when problems arose - not the personalised concierge service we was sold. •No senior staff at the hotel and staff in lower roles are doing manager & senior staff roles. I hate seeing good people overworked & put in situations outside of their role. •The concierge club & suites are suppose to get a private reception along with 24/h concierge. This is non existent - therefore don’t waste your money for this. •The room isn’t cleaned to a standard you expect Covid to bring - we would find hair in the bath, the floor not swept. Coffee machine capsules not replenished - basic stuff you expect from a 5* hotel •Hand sanitiser machines all over however often most are empty •Pool staff are overworked 2 staff covering both pools & restaurant - we left the pool one day for 5 hours to come back to find the beds we had still had our dirty drinks & snacks left. This isn’t high season so not sure why this happened... •They appear to advertise yoga along other guest experiences but non available which is fine but don’t advertise then. •when breakfast is moved to other side of hotel as so quiet to a small room they don’t inform guests - they then tell us they didn’t have time to prepare & forgot to inform us. When I made these issues above known to front desk. They had nobody there, I later spoke to head of bookings who simply agreed it wasn’t expected but simply just said “sorry” & offered a free transfer to airport when I leave. A sorry is fine. But this experience I won’t forget especially when they still take premium top prices and I would of got exactly same experience for a standard room & saved more than half the amount of money! Very disappointing for a brand like this hotel. Poor communication, Poor effort in trying to change guest experience & more Poor to still think to acceptable to charge top dollar! …
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