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    Eurostars Madrid Tower

    2,668 reviews
    #205 of 464 Hotels in Madrid
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    Paseo Castellana 259 B Cuatro Torres Business Area, 28029 Madrid Spain
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    Traveller (1938)
    Room & Suite (826)
    Dining (170)

    About

    4.0
    Very good
    2,668 reviews
    Location
    Cleanliness
    Service
    Value
    That is the Eurostars Madrid Tower, an acclaimed, prestigious hotel created for clients who love exclusivity. The height makes us unique: the Eurostars Madrid Tower occupies the first 31 floors of the imposing 236-metre-tall SyV Tower. The SyV Tower was designed by the prestigious architecture studio R&AS run by Carlos Rubio and Enrique Alvarez-Sala and is part of the latest architectural, urban planning and business symbol of Madrid, the Cuatro Torres Business Area, which is also the home of the International Convention Centre of the City of Madrid (CICCM). Enjoy the spectacular views afforded by the Eurostars Madrid Tower, spanning 360 degrees from the mountains to Plaza Mayor. The majority of the hotel's quarters (rooms, Volvoreta restaurant, Spa & Health Club and numerous meeting rooms) are veritable lookout points over the city.
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    Full view
    Property amenities
    Parking
    Free High Speed Internet (WiFi)
    Fitness Centre with Gym / Workout Room
    Hot bath
    Bar / lounge
    Airport transportation
    Business Centre with Internet Access
    Conference facilities
    Free internet
    Wifi
    Public wifi
    Internet
    Sauna
    Restaurant
    Breakfast available
    Breakfast buffet
    Breakfast in the room
    Banquet room
    Meeting rooms
    Spa
    Facial treatments
    Full body massage
    Baggage storage
    Concierge
    Non-smoking hotel
    Butler service
    24-hour front desk
    Dry cleaning
    Laundry service
    Ironing service
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    Room features
    Non-smoking rooms
    Suites
    Air conditioning
    Housekeeping
    Room service
    Safe
    Minibar
    Flatscreen TV
    Refrigerator
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    Good to know
    HOTEL CLASS
    HOTEL STYLE
    Great View
    Business
    Languages Spoken
    English, French

    Location

    Full view
    88Good for walkers
    Grade: 88 out of 100
    82Restaurantswithin 1 km
    16Attractionswithin 1 km
    Contact
    Paseo Castellana 259 B Cuatro Torres Business Area, 28029 Madrid Spain
    Name/address in local language
    Getting there
    Barajas Airport11 kmSee all flights
    BegoñaMadrid Metro6 min
    ChamartínMadrid Metro9 min
    See all nearby hotels
    Nearby restaurants
    Pizzart
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    8 minItalian
    Restaurante Volvoreta
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    1 minMediterranean
    Espacio 33
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    4 minMediterranean
    Vaca Nostra
    538 reviews
    3 minSteakhouse
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    Nearby attractions
    Los Escapistas Madrid
    180 reviews
    11 minEscape Games
    Cuatro Torres Business Area
    100 reviews
    2 minPoints of Interest & Landmarks
    Bowling Chamartin
    55 reviews
    10 minBowling Alleys
    Estacion de Chamartin
    298 reviews
    9 minArchitectural Buildings
    See all nearby attractions
    2,668Reviews34Q+A100Room tips

    Reviews

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    Traveller rating
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    Review of the hotel
    The location is good near to metro station walking for 3-5 minutes and The building is amazing with novel architecture Reception is small and yes thing to do or go in the reception as 5 star hotel but fulfilling the needs Rooms are good space but very old fashioned without any place to charge your phone and yes connection to wall TV. TV itself is not interesting at all as all channels are in Spain and only 2 channels for English but without sound AC is weak and even after 2 hours maintenance still not good and is a complaint from most of the guests in other rooms Breakfast place is small but with nice view and food is cheap with little varieties and tastes…
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    Date of stay: October 2019Trip type: Travelled on business
    Stay The Hell Away
    The worst hotel chain I have ever been unfortunate enough to stay at. Before staying at this hell hole I stayed at they sister sh!t hole in Barcelona. The staff are the most useless and unfriendly bunch of people I have ever had the misfortune of meeting. We had to switch rooms once at the Barcelona hotel and twice at the Madrid hotel because the rooms were very hot. We were not able to sleep well any of the nights and they kept telling us that Spain has certain air conditioning regulations which does not allow them to keep the rooms at low temperatures (bellow 23°C). The concierge continued to spew this “legal” crap at us rather than fixing the problem. Not only is the hotel expensive for what is but the food is also terrible. I ordered room service once and had to throw it away and order delivery. When I asked if the food was fresh they said “we don’t serve fresh food because all our guests eat out”. Now to the hotel pool or “spa” as they like to call it. Not only do you have to pay €18 to to get in but also have to wear a mesh cap (like a butcher), which by the way you also have to pay for. I can’t urge you enough to stay somewhere else. This place is honestly the worst hotel I have ever stayed at. I still can’t believe they would have such badly “air conditioned” rooms in a hot city. Summary: Sh!t Service Sh!t Food Sh!t Beds Sh!t Rooms Sh!t TV Sh!t Hole…
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    Date of stay: September 2019Trip type: Travelled on business
    Not 5 star
    They had a sport team staying in the hotel so they forced other guests to use the side door even carrying their luggages on a much longer way - disrespectful. Staff was polite. Reception area is strange, the sofas look good but really hard to sit on. Elevators are hard to get. Room is nice but we found a cockroach, the shower is hard to use and so is the lighting system. Breakfast area was very crowded and the mugs were dirty, they left used ones on the table, together with refolded used napkin and breadcrumbs. Bar was nice.…
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    Date of stay: September 2019Trip type: Travelled with family
    Worse 5star(!) hotel ever / anywhere
    1. Security: It simply doesn't exist. I arrived at the hotel for check-in (fully prepaid 3 day stay via a travel agency). They had me wait at the reception desk for over 30 min, claiming there was no such reservation... only, to find out that they had already checked in the room and gave a key to a friend of mine; my friend's name was NOT on the reservation. 2. The hotel is dark day and night. 3. Their service is simply horrible. 4. Their food quality is below average. 5. Their furniture is the most uncomfortable - try sitting on the sofas of the lobby area, 6. Their laundry service is inadequate 7. They change their rules for parking or taxi pick up every hour; you simply do not know where to stand to wait for your (uber) driver ..... 8. Their security people are simply rude. 9. I had the worst manicure of my life for 50Euros which I had to prepay at their Spa! I could honestly go on and on for hours I would never go back to this hotel even if you pay me to stay there. SHAME ON THEM…
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    Date of stay: September 2019
    Location
    Service
    Sleep Quality
    Room Tip: Avoid it at all costs
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    rather overrated
    Whilst the rooms are ok (very difficult to switch the inside lights on when arriving), given the price range and advertisements this is an overrated 5 star hotel. It is located in the business district (near Chamartín station if you are prepared to walk over rough ground in the dark). The armchairs could be better in the room. The breakfast on the top floor reasonable but not overwhelming. The lobby area needs a major rethink. I complained to the hotel about being solicited by 'high-class' prostitutes in the basement late night bar - the response from the hotel reception was about as lame as you can get. Would not recommend this hotel, it is masquerading as 5 stars because of being in the business district I guess.…
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    Date of stay: September 2019
    Location
    Service
    Sleep Quality
    Previous
    123456…151
    Is use of the gym complimentary for guests? Thanks
    Hi yes it was free
    1 vote
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    Can anyone tell me the name of the nearest metro station?
    Begonia is probably right but I saw an exit also on the same side - so it is only 5 min.
    3 votes
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    How much is a taxi from a Madrid airport to the Hotel we will be arriving From Sydney after a 25 hour flight???
    prices into the city are set. I can't remember how much it was but it was around 25 to 30 euros
    1 vote
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    Can you use the swimming pool in the spa or do you need to pay extra?
    You have to pay.
    0 votes
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    Does the price of the room include access to the spa or is there an extra charge?
    Hi, i did not use spa so i do not exactly know if it is free or on paid basis
    0 votes
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    PreviousNext
    1234567
    "Avoid it at all costs"
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    "Probably better to not pay for the Paseo de la Castellana view because then you look out at the mountains."
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    "top floors to see madrid"
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    "Higher floors have nice view"
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    "Ask for a quiet room - with carpets around"
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    PreviousNext
    123456…20
    PRICE RANGE
    €129 - €401 (Based on Average Rates for a Standard Room)
    ALSO KNOWN AS
    eurostars madrid tower hotel madrid, eurostars madrid hotel, eurostars hotel madrid
    LOCATION
    SpainCommunity of MadridMadridFinancial District (Paseo Castellana) / La Paz
    NUMBER OF ROOMS
    473
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    Frequently Asked Questions about Eurostars Madrid Tower
    Which popular attractions are close to Eurostars Madrid Tower?
    Nearby attractions include Los Escapistas Madrid (0.8 km), Puerta de Europa - Torres Kio (1.1 km), and Cuatro Torres Business Area (0.1 km).
    See all nearby attractions.
    What are some of the property amenities at Eurostars Madrid Tower?
    Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
    See all property amenities.
    Which room amenities are available at Eurostars Madrid Tower?
    Top room amenities include a minibar, air conditioning, and a flat screen TV.
    See all room amenities.
    What food & drink options are available at Eurostars Madrid Tower?
    Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
    Learn more.
    Is parking available at Eurostars Madrid Tower?
    Yes, parking is available to guests.
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    What are some restaurants close to Eurostars Madrid Tower?
    Conveniently located restaurants include Restaurante Sal Negra, Pizzart, and Restaurante Volvoreta.
    See all nearby restaurants.
    Are there opportunities to exercise at Eurostars Madrid Tower?
    Yes, guests have access to a fitness centre and a sauna during their stay.
    Learn more.
    Does Eurostars Madrid Tower have an airport shuttle?
    Yes, Eurostars Madrid Tower offers an airport shuttle for guests. We recommend calling ahead to confirm details.
    Learn more.
    Are any cleaning services offered at Eurostars Madrid Tower?
    Yes, dry cleaning and laundry service are offered to guests.
    See all property amenities.
    Does Eurostars Madrid Tower offer any business services?
    Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
    See all property amenities.
    Which languages are spoken by the staff at Eurostars Madrid Tower?
    The staff speaks multiple languages, including English and French.
    See all property amenities.
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