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Barcelo Emperatriz

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295 Reviews from our TripAdvisor Community

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Showing 106: English reviews
Sydney
Reviewed 5 days ago NEWvia mobile

The hotel is located only 5-7 minutes away from main Centre. Close enough to walk and cheap taxi ride, and yet far enough from the daily noise, perfect location. High quality upmarket hotel. Very well priced for main European city. Staff at reception are great. Good English. No fuss. We had been given a smaller rooms in the beginning, hard...

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Helpful?
1Thank DKV-7100
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear Guest, In first place, we want to thank you for trusting us your family holidays and taking the time for sharing your experience. It is very much appreciated for us your feedback to improve our service to excellence. We will take note about WI FI signal to work at its best in every area at the hotel. As you...

Paris, France
Reviewed 5 days ago NEW

Gives you great experience from the moment you walk in: chairs at the reception, staff expecting me, calling me by name. Room has everything you need and card works right away to open the room (unlike in other hotels)

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank kk556960
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear Guest, Thank you for having chosen us as your hotel in Madrid and taking the time sharing your experience. We value a lot our guests feedback to improve our service to excellence. We are very pleased with all your comments. It is a reward for us to know you have felt special with the service provided during your stay....

Quebec City, Canada
Reviewed 1 week ago NEWvia mobile

Perfect location, friendly staff, good food and they have an amazing room swimming pool / bar. I really enjoy the hotel style a combination of elegant and tech. The bathrooms are very nice, the amenities in it are high quality. They give out nice hats to use on the terrace. I love the sms system in place, it really makes...

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Helpful?
1Thank Mdanielal870920
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear Daniela, In first place, we would like to thank you for having chosen Barceló Emperatriz for your stay in Madrid and taking the time to share your experience. Your opinion is very much appreciated to keep delivering an excellent service to future guests. We are happy to know you have had a great time and you have enjoyed every...

UK
Reviewed 2 weeks ago via mobile

We spent 3 nights at the Emperatriz over Christmas. The staff were very welcoming and polite. On arrival we were offered a glass of cava and ushered quickly to our room even though we were early for check in. The room was not large but comfortable and practical with a king sized bed and desk. The bathroom in white marble...

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Helpful?
Thank Basil-Forties
BarceloEmperatriz, Director de Relaciones Públicas at Barcelo Emperatriz, responded to this review

Dear guest, We would like to thank you for having chosen Barceló Emperatriz and taking the time sharing your experience. Your feedback is very important for us to keep providing an excellent service. We first would like to extend our sincere apologies for the occasional disturb caused by other guests as you describe in your review. Our hotel accept families...

Tenerife, Spain
Reviewed 3 weeks ago

We stayed 4 nights over Christmas 2016. The 8th floor room was top quality with a huge terrace and views over Paseo Castellana. Service was first class especially in the restaurant where Santiago was always friendly and helpful at breakfast. Christmas night dinner was excellent. The hotel is set centrally with a good selection of bars and restaurants close by...

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Helpful?
Thank harveyjm31
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear harveyjm31, First of all we would like to thank you very much for having chosen Barceló Emperatriz for your recent stay in Madrid and also for taking the time to share your impressions in Tripadvisor. The hotel is very well communicated with the city center and in a privilage area, right next to the best boutiques and restaurants of...

Reviewed 3 weeks ago

My family and I recently relocated to Madrid from Upstate New York for business. While we located our apartment, which we chose in the very neighborhood that this hotel is located in (Barrio Salamanca), we stayed with Barceló for almost a month. The Room: We had a family deluxe suite - rooms 208/209...this setup is essentially two rooms of ample...

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Helpful?
7Thank Tim F
BarceloEmperatriz, Guest Experience Mananger at Barcelo Emperatriz, responded to this review

Dear Tim F, Thank you very much for your fantastic and detailed review of your stay at Barceló Emperatriz and for taking the time to share it on Tripadvisor.com. We are really happy to read you had such a wonderful experience in Madrid and that we have contributed to make it special and unique. It is a honour that you...

London, United Kingdom
Reviewed 4 weeks ago

Really enjoyed our stay here! We had a family room which consisted of 2 bedrooms and one entrance. Very safe. We had breakfast included and it was v good quality and good variety. It's around 20 mins walk to town. We enjoyed the walk but if it's too much taxis are cheap and plentiful. Would definitely stay here again if...

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank NIELSON
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear NIELSON, Firstly we would like to thank you for choosing Barceló Emperatriz hotel for your holidays in Madrid and for the review you shared on Tripadvisor, all of your kind words about your stay with us are great to hear. As you said, we have the possibility of isolating 2 and up to 3 rooms to get a kind...

Makati, Philippines
Reviewed 4 weeks ago

I chose this hotel based mostly on the pictures I saw on line, and the reality definitely lived up to the nice pictures I saw. I give this hotel an A+ design wise, with the lobby and lounge area very classy and comfortable. It gives you a luxe homey feeling. Check in was really warm and friendly. I have to...

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Helpful?
Thank piccolita
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear piccolita, First and foremost we would like to thank you for the praising review you shared following your recent visit to Barceló Emperatriz and are delighted to read that we were able to match your expectations. Our staff welcomes each guest with the Barceló spirit and strives to assist in any possible way to ensure everyone has a pleasant...

Randburg, South Africa
Reviewed 14 December 2016

The hotel was nice, staff friendly, rooms clean, food good with champagne breakfast. Staff members were able to communicate in English and offer assistance when we needed directions to get to different places. They also orientated us on the public transport system which was easy to get used to. Hotel room was not best placed as it was in the...

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Helpful?
Thank selekam
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear selekam, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect...

Dubai, United Arab Emirates
Reviewed 13 December 2016

We were initially checked into a room that faced the back but it had a poor view and not a lot of light. So we requested and successfully moved into a room that faced the street, but was surprisingly quiet! Loved the room. Clean, minimalist but cozy. Had a kettle and coffee/tea. Staff were extremely friendly and gracious and super...

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Helpful?
Thank C D
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear C D, Thank you very much for sharing this great review of your recent stay at Barceló Emperatriz. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. As you said, our hotel is not located down town, but as you mentioned, it just...

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Staying in Barrio de Salamanca

Neighbourhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighbourhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Restaurante Mutis
Restaurante Mutis
Cuisines: Mediterranean
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room

Additional Information about Barcelo Emperatriz

Address: Calle Lopez de Hoyos 4, 28006 Madrid, Spain (Formerly Hesperia Emperatriz)
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: $173 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Barcelo Emperatriz 5*
Number of rooms: 146
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Barcelo, Expedia, Orbitz, Travelocity, TripOnline SA, Agoda and Priceline so you can book your Barcelo Emperatriz reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hesperia Emperatriz Hotel Community Of Madrid
Hotel Style:
#8 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Emperatriz staff and other travellers.
8 questions
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Fullerton, California
1 month ago
sheffield
Manchester, United Kingdom
4 days ago
new york
4 months ago

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Questions? Get answers from Barcelo Emperatriz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors better viewsu”
 of 5 bubbles harveyjm31, 27 Dec 2016 | Read review
“family friendly, access to publich transportation, family suites a GREAT value”
 of 5 bubbles V5681PHtimf, 25 Dec 2016 | Read review
“Maybe pay extra for a higher category room, to have a bit more space.”
 of 5 bubbles piccolita, 20 Dec 2016 | Read review
“Ask for a room with a view of the outside.”
 of 5 bubbles selekam, 14 Dec 2016 | Read review
“Rooms facing the street have more light.”
 of 5 bubbles 226cd, 13 Dec 2016 | Read review
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