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Barcelo Emperatriz

Travellers' Choice award winner
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1 room 2 adults 0 children
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Barcelo Emperatriz
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390 Reviews from our TripAdvisor Community

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Showing 148: English reviews
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London, United Kingdom
Reviewed 3 days ago NEW

Unfriendly staff, unwilling to help, even when you are part of the barcelo rewards. The rooms are good, a bit dark, but clean and fresh. Lacking certain services at the hotel that they should have. But your are paying for the level of service you get.

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank assomullk
Newcastle upon Tyne, United Kingdom
Reviewed 3 days ago NEW

This is a well situated hotel. Our room is large, comfortable and well equipped. Lovely bathroom! What has impressed us most is the professionalism of the bar staff, particularly Raul. There was a big football event on the TV and the Bar filled up with over excited (drunk) football fans attracted by the huge screen. Raul kept his cool, worked...

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Helpful?
Thank RobsonNcle
Reviewed 3 days ago NEWvia mobile

Barcelo Emparitz Madrid welcomes you in a very stylish entrance with warm smiles and an attitude that nothing is too much to ask! The room was comfortable, with a brilliant shower and fantastic pillows. (There is a pillow menu in case one does not suit). The gym was also great - with two treadmills and a bike and a stepping...

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Helpful?
Thank CaraBotha
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear guest, We thank you for having chosen Barceló Emperatriz and for sharing your opinion in Tripadvisor, we are glad you had a fantastic experience in our new 5 stars hotel and a warm welcome from our staff. We want our guests feel like home for that reason our team efforts every day to make you your whole stay comfortable....

Helsingborg, Sweden
Reviewed 5 days ago NEW

Very helpful and friendly staff. The room was spacious, great beds with many pillows, fluffy towels and bathrobes, extra details... The hotel is situate in a nice and quiet neighborhood...still quite close to city centre.The hotel stay added to a very positive experience in Madrid.

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Helpful?
Thank Ida L
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear Ida, Thank you for having chosen us and for giving us your opinion, we are happy that we have provided you with an excellent stay, it is very rewarding for us since this is our main goal. The rest of our guest is very important for us that's why we offer high quality matresses and a pillow menu! We...

sheffield
Reviewed 5 days ago NEWvia mobile

We stayed for 4 nights with a 10 and 14 year old. we booked a family room which consisted of 2 spacious double rooms and 2 bathrooms joined by a small corridor. Having stayed in many family rooms in the past this has got to be one of the best set ups I have seen. We used the roof top...

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Helpful?
Thank kristie w
BarceloEmperatriz, Barceló Emperatriz Team at Barcelo Emperatriz, responded to this review

Dear Kristie, We want to thank you for staying at Barceló Emperatriz and for the kind words you wrote to our hotel and staff. It is very important for us your feedback , we really appreciate your time sharing your experience. All the team is glad to know you had a lovely family holiday with us and that the good...

South Africa
Reviewed 5 days ago NEW

the hotel is a few stops from the hustle and bustle of Madrid but the peace and calm that you return to in thsi most upmarket neighbourhood after a loooong day, which in our case ended after 11pm, everyday was priceless. the neighbour is very safe to walk through at that time of the night. you disembark at Rueben Dario...

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank RM15SouthAfrica
BarceloEmperatriz, Guest Experience Manager at Barcelo Emperatriz, responded to this review

Dear guest, It is a pleasure for us to read your opinion and we thank you for your time and for having chosen Barceló Emperatriz for your trip to Madrid. We are focused in providing best customer service to our guests, the team works really hard to get experiences like yours and we are very satisfy to know you were...

Vancouver, British Columbia, Canada
Reviewed 6 days ago NEW

Just returned from a two-night stay at this hotel and loved it. The location is great. It is outside the busy tourist area and located in a beautiful quiet neighborhood. The main tourist area is a 15-20 minute walk, so is the stadium. If you don't feel like walking, taxis are easily available. There are a bunch of great restaurants...

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Helpful?
Thank VanCan2012
Bucharest, Romania
Reviewed 6 days ago NEW

Beautiful room, great and spacious bathroom, very comfortable bed and pillows, nice location - NO garage for cars, but they have valet and they can park the car only in the public parking and it costs 35€ per day

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank cristina202
London, United Kingdom
Reviewed 1 week ago

Stayed here for two nights last month, excellent hotel close to the Metro and within easy walk or bars, shops and Restaurants. Very friendly helpful staff, concierge very good and helped us find a great Restaurant. Rooms a decent size, wide choice of pillows

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Helpful?
Thank markhoman1962
Palma de Mallorca, Spain
Reviewed 1 week ago

A fantastic hotel and now one of my favorites in Madrid! Room size is GREAT (family premium) and the kids have lots of room to move around. They also have their own bathroom. Room facilities are modern and up to date; wifi is fast and seamless and the beds are VERY comfy. The staff are amazing - always ready to...

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
1Thank ellieeis
BarceloEmperatriz, Guest Experience manager at Barcelo Emperatriz, responded to this review

Dear Mrs. Ellie, We love to know we have become in one of your favourite hotels in Madrid, thank you for sharing your great experience and your beautiful pictures with your family to the Tripadvisor community. We are glad kids could enjoy the extra space that this room offers, also the views facing the street and the Paseo de la...

217 photos of this hotel

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Staying in Barrio de Salamanca

Neighbourhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighbourhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Restaurante Mutis
Restaurante Mutis
Cuisines: Mediterranean
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Banquet Room

Additional Information about Barcelo Emperatriz

Address: Calle Lopez de Hoyos 4, 28006 Madrid, Spain (Formerly Hesperia Emperatriz)
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: $199 - $728 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Barcelo Emperatriz 5*
Number of rooms: 146
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Barcelo, TripOnline SA, Hotels.com, Orbitz, Agoda, Travelocity, Priceline, getaroom.com and HotelQuickly so you can book your Barcelo Emperatriz reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hesperia Emperatriz Hotel Community Of Madrid
Hotel Style:
#9 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Emperatriz staff and other travellers.
9 questions
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sheffield
Fullerton, California
4 months ago
sheffield
Manchester, United Kingdom
3 months ago

See all questions (9)

Questions? Get answers from Barcelo Emperatriz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed on 7th floor and had a nice city view.”
T4733MOgeorgea, 9 Apr 2017 | Read review
“Rooms on higher floors have terraces with great views..”
karenmD9024PB, 7 Apr 2017 | Read review
“Keep away from the staff service areas if you want to get any rest”
PF2UK, 28 Feb 2017 | Read review
“Avoid the rooms with internal courtyard views”
  • Separate toilet
  • Double made up as two singles
  • Storage space with a secure drawer style safe
  • Desk with view of the internal facing window
Sayer, 25 Jan 2017 | Read review
“Higher floors better viewsu”
harveyjm31, 27 Dec 2016 | Read review
5 of 5