Pestana Plaza Mayor Madrid

Pestana Plaza Mayor Madrid

Traveller (824)
Room & Suite (176)
Pestana Plaza Mayor Madrid
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Avg. C$361 /night, 2/14 - 2/15
C$419
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About

#17 of 486 hotels in Madrid
5.0 of 5 bubbles
Location
4.6 of 5 bubbles
Rooms
4.5 of 5 bubbles
Value
4.9 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.7 of 5 bubbles
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Sleeping in the historic centre of Madrid, in a baroque building in the most iconic square in the city. It’s an experience only possible at the Pestana Plaza Mayor, an exclusive hotel of the Pestana Collection brand that combines the baroque architecture of the 17th Century with a sophisticated decor and the amenities of the 21st century. Madrid is a city with a life of its own, where there is movement, noise and people. But if you want to relax for a moment, all you need to do is close the windows. The hotel is your refuge whenever you want, simultaneously at the centre of everything is the centre of tranquillity. With its spectacular Spa, an inner patio lit with natural light, its own library, a Rooftop bar with seasonal pool with views over the most genuine neighbourhood in the city, a terrace right on Plaza Mayor and rooms that prime for supreme comfort, this is the place to stay in the centre of Madrid. The Pestana Plaza Mayor Madrid is a unique and unrivalled luxury hotel, located a stone’s throw away from the main monuments and tourist attractions, such as Puerta del Sol square, the Royal Palace, Madrid Cathedral, Gran Vía, Plaza del Callao square, the Temple of Debod, or the iconic El Rastro flea market. The Paseo del Arte, where you’ll find the main museums such as the Prado, Reina Sofía, and Thyssen, is only a 20-minute walk away.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Children's television networks
Highchairs available
Taxi service
Parking
Wifi
Fitness / spa changing rooms
Sauna
Pool / beach towels
Rooftop pool
Pool with view
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Solarium
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun deck
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Historic Hotel
Quaint
Languages Spoken
English, Spanish
Hotel links

Location

Calle Imperial 8, 28012 Madrid Spain
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Barajas Airport
14.8 km
See all flights
Tirso de Molina
5 minMadrid Metro
Vodafone Sol
5 minMadrid Metro
4.5
4.5 of 5 bubbles1,012 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in the heart of Madrid, Pestana Plaza Mayor is a sanctuary of tranquility, earning rave reviews for its serene rooms that shut out the lively plaza's noise. Reviewers are enamored with the hotel's pristine cleanliness and elegant atmosphere, as well as the well-appointed and comfortable rooms. The rooftop and indoor pools, along with the tranquil spa, are popular amenities among guests, who also commend the friendly and professional service. While the central location is a hit for its proximity to attractions, some guests mention the breakfast could be pricey.
Location
Central
Atmosphere
Stylish
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Noise level
Quiet
Service
Attentive
Amenities
Well-appointed

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Detailed Reviews
vacationMN wrote a review Oct 2024
Eden Prairie, Minnesota
+1
Hotel's Favourite
5.0 of 5 bubbles
We visited Madrid for two nights at the Pestana Plaza Mayor Madrid after completing the Camino Portuguese. Our stay was enjoyable giving us just enough time to take in the beauty of Madrid and the offerings at the hotel. The hotel is located at the center of the historic center of Madrid and within walking distance of everything we hope to experience while in the Capitol City of Spain. The hotel is modern and beautifully decorated. Our room was small as expected with basically no view. The room though was nicely appointed and comfortable. The room offered no room to store our bags causing us to get pretty creative on storing and accessing our belongings. The room did offer a very comfortable bed, linens, soft towels and roomy bathroom. The shower alone is worth the visit. We explored the surrounding neighbor hoods and appreciated the variety of architecture, clean streets, friendly shops, and the terrific array of dining among the wide boulevards and narrow streets, walked to El Retiro Park and the Royal Palace. We booked a walking tour of the Royal Palace. The tour was good, showing many of the apartments of past royalty. We enjoyed a late night refreshment on the hotel’s umbrella covered Plaza Mayor restaurant. Breakfast was included in our package and it was among the nicest we experienced on our trip. The morning of our departure, the front desk arranged for a to-go breakfasts that was a perfect snack as we waited for our flight out of Madrid. Thank you to the team at the Hotel Pestana for the great finish to our time in Spain.
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Date of stay: October 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Team, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded Oct 31, 2024
Dear Vacation MN, Thank you for taking the time to share such a thoughtful review! We’re thrilled to hear that you enjoyed a memorable stay with us at Pestana Plaza Mayor after your Camino Portuguese journey. It’s wonderful to know that our central location provided the perfect base for exploring Madrid’s rich history, beautiful architecture, and cultural highlights. We’re glad you found the room comfortable and well-equipped, especially enjoying our linens, towels, and spacious shower. We understand the room’s compact storage can require a bit of creativity, and we appreciate your feedback. Your remarks about our breakfast are truly appreciated, and we’re pleased it added a special touch to your mornings with us. It was our pleasure to prepare a breakfast-to-go on your departure day, allowing you to savor a final taste of Pestana service! Thank you once again for choosing to stay with us, and we hope to welcome you back the next time you’re in Madrid. Warm regards, Alejandro Villa Guest Experience Team Pestana Plaza Mayor
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John Ryan wrote a review Aug 2024
Bali, Indonesia
4.0 of 5 bubbles
The Pestana is ideally based for anyone wanting to be around the Plaza Mayor, as you walk straight into it from its rear door.The hotel is a heritage building and is beautifully decorated and furnished.
We had a premium room which was larger than the classic which our daughter had, although the classic is plenty big enough for 2 people.
In our premium room there was a waterfall shower, twin wash basins, and seperate toilet.The toilet is on the small side and you do have to enter it side ways.
The bed and pillows were really comfortable and we slept very well.
There is a mini bar ( chargeable , but this is not stated in the room and there is no bar tarrif either so the prices are unknown until you check out and get the bill ).There is an esspresso coffee machine ,( but no instant coffee), which I prefer ,and no ordinary tea, just 3 types of perfumed tea, ( again I just prefer english breakfast tea).
There is a large T.V on the wall, there are 2 sets of doors that open up to a small sloping balcony ( large enough to put chairs on, but there is only 1 chair in the room ), with views into the Plaza Mayor.The double glazing is very good at keeping noise out, we were never disturbed at any time of the day, even when the Plaza was filled with delivery trucks in the morning.
The hotel has a spa with various treatments available and a very warm indoor spa pool.
There is a restaurant if you want to have any meals there, we did not use it so cannot comment on the food or service in there, but it looked a very nice place.
There is a rooftop pool /sunbathing area with a small bar selling draught beer and a fridge with a limited selection of bottled and canned drinks.They will provide other drinks if you ask , but you will just have to wait a few minutes whilst they are sent up from the main bar, it is also the same if you order any snacks from the menu.
The pool is heated by the sun and is 1.4m deep all the way from end to end.The bar person also appears to be a trained life guard aswell.
All the staff we met were very courteous , polite, pleasant, and will try and cater to all you needs.They will give you information, call taxi's etc..
The rooms were cleaned every day ,unless you put the do not disturb sign on the door ,and they were cleaned immaculately.
There is a limited amount of space for clothes storage in the room with about 10 clothes hangers so bring some with you if you need more.There was only 1 drawer which is not enough room for 2 persons smaller clothing items ,so we left those in our suit cases and used those as storage.
Overall this is a very good place to stay and the staff are excellent, i would definitely stay there again.
The reasons I did not give it 5 stars were for simple things that the hotel can rectify easily
A. No mini bar prices in the room.
B. Only 1 chair in a 2 person room.( if you want to sit out on the balcony )
C.The air conditioning only goes down to 19c I personally like it a 16c.
D.No instant coffee or breakfast tea in the room.
If those items are addressed, then for me I would have given 5 stars.
Thank you to all the staff at the Pestana we had a good weekend.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Team, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded Aug 18, 2024
Dear John Ryan, Thank you for taking the time to provide such a detailed review of your recent stay with us. We're thrilled to hear that you had a pleasant experience overall and appreciated the prime location, beautiful decor, and comfort of your room. We're glad you found our staff courteous and helpful, and that you enjoyed the amenities like the rooftop pool and spa. It's also great to hear that you slept well in our comfortable beds and that noise from the Plaza Mayor didn't disturb your rest. We appreciate your constructive feedback regarding the areas where we can improve. We'd just like to let you know that for future stays, please don't hesitate to let us know all these things so we can help you while you're here at the hotel. For example, the prices for the minibar are on the QR code that's on the minibar's door. Also, it would have been our pleasure to bring you a second chair to your room, or we could have shown you the Nespresso machine and kettle that's in every room to make coffee or tea. In any case, your suggestions are very valuable to us, and we will certainly consider them to enhance the experience for our future guests. We hope to welcome you back to the Pestana Plaza Mayor on your next visit to Madrid, and we’ll do our best to make your stay even more enjoyable. Best regards, Alejandro Villa Guest Experience Team Pestana Plaza Mayor
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Courtney C wrote a review Apr 2024
5.0 of 5 bubbles
Lots of great things to say. The room is nice and clean with a very comfortable bed. The windows and terraza doors are noise canceling so you don’t have the worry about the plaza noise. If you need laundry services there it isn’t very expensive. There’s a safe in the room if you need one. The TV allows connectivity from a laptop or an android device if you want to watch movies or TV other than the local channels. Staff are really helpful. There are towels robes and slippers in the room as well as basic toiletries. They do have converters for wall plugs that you can use.

Cons: breakfast is too expensive you can find better and less expensive breakfast at one of the cafes or at Mercado San Miguel. The air conditioning is not great and you can’t leave it on because you have to use your card to use the lights etc in the room and need to take it with you if you try to leave it in cleaning takes it but if you open the doors to the outside for a bit when you get back it cools down.

Overall great hotel very accommodating and very nice and comfortable. They do also have a spa but we did not get to experience it time wise.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Team, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded Apr 28, 2024
Dear Courtney C, Thank you for choosing to stay at Pestana Plaza Mayor and for sharing such a detailed review of your experience. We're delighted to hear that you had a comfortable stay and that you enjoyed the clean rooms, and the convenience of the various amenities. We aim to provide a pleasant and relaxing environment for our guests, and it's wonderful to hear that our efforts met your expectations. We appreciate your kind words about our helpful staff and the thoughtful touches you found in the room. Regarding your feedback about the breakfast cost, we understand that everyone has different preferences, and we appreciate your suggestions for exploring local cafes and Mercado San Miguel for other breakfast options. We also apologize for any inconvenience caused by the air conditioning system and the room card setup. Your insights will help us address these issues and improve our guests' experience. Although you didn't have the chance to try our spa, we hope you'll have an opportunity to experience it on a future visit. We look forward to welcoming you back for another enjoyable stay at Pestana Plaza Mayor! Warm regards, Alejandro Villa Guest Experience Team Pestana Plaza Mayor Hotel
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Floyd R wrote a review Mar 2024
Reno, Nevada
5.0 of 5 bubbles
While the room - at first blush - felt small, it ended up being the same size as every other hotel we stayed in during our 25 day Spain trip. The Plaza Mayor view was amazing at all hours of the day & night. The shower was incredible, which we needed after walking > 12,000 steps / day from this very central location. The front desk staff was great in providing tips for our daily walking tours. Finally, the Pestana was a short downhill walk to the Atocha train station
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Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Take a town car from the airport to the Pestana - enjoy the sights on the way. Otherwise you will...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Team, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded Mar 30, 2024
Dear Floyd R, Thank you for taking the time to share your experience at Pestana Plaza Mayor. We're thrilled to hear that our hotel served as a great "home base" for your exploration of Madrid. It's wonderful to know that despite the initial impression of the room size, you found it to be comparable to other hotels you stayed in during your Spain trip. We're delighted that you enjoyed the amazing view of Plaza Mayor from your room, and that the shower provided much-needed relaxation after your daily explorations. We're also pleased to hear that our front desk staff was helpful in providing tips for your walking tours, and that our central location made it convenient for you to explore the city. Thank you for choosing to stay with us, and we hope to welcome you back to our hotel in the future for another memorable stay. Warm regards, Alejandro Villa Guest Experience Team Pestana Plaza Mayor Hotel
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ccc wrote a review Jun 2024
London, United Kingdom
5.0 of 5 bubbles
I stayed at Pestana Plaza Mayor for 5 nights.

The hotel and facilities are beautiful and stylish! The rooms were spacious and clean, the food was delicious and Lorena always made sure I had everything I needed at breakfast :) I also enjoyed the rooftop pool atmosphere, music and views of the city.

Thanks for a great stay!
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Date of stay: June 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Team, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded Jun 22, 2024
Dear Catalina, Thank you for your wonderful review! We're thrilled to hear you enjoyed your 5-night stay at our hotel. It's great to know you found the hotel stylish, the rooms spacious, and the food delicious. Our staff will be pleased to hear about your kind words regarding her breakfast service. We're also glad you appreciated the rooftop pool atmosphere, music, and views. It was a pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to Madrid! Best regards, Alejandro Villa Guest Experience Team Pestana Plaza Mayor Hotel
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Wingco wrote a review Oct 2024
Harpenden, United Kingdom
3.0 of 5 bubbles
Great location close to everything. We paid for a room overlooking the square which was worthwhile (especially as we stayed during the Hispanidad a music festival across Madrid including the square). Room comfy if a little small. However bathroom isn’t separate and toilet doesn’t have floor to ceiling walls so no privacy. Not something I’ve experienced before in a 4* or 5* hotel and not one I want to experience again. Breakfast choice good. Spa and gym very small (pool difficult to swim in if more than one - not really a swimming pool given shape - gym has two pieces of equipment). Evening eating options extremely limited. Staff very helpful. Quite expensive for what it is.
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Date of stay: October 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Team, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded Oct 18, 2024
Dear Guest, Thank you for taking the time to share your feedback with us. We're glad you enjoyed our central location and the views from your room, especially during the exciting Hispanidad festival. It’s also great to hear that our staff was helpful and that you appreciated the breakfast selection. We apologize that certain aspects of your stay, particularly the bathroom layout and spa facilities, did not meet your expectations. Your comments regarding privacy and the size of the gym and pool are noted, and we will consider them as we continually strive to improve our guest experience. We appreciate your feedback and hope to have the opportunity to welcome you again in the future. Kind regards, José Miguel Gómez Concierge & Guest Experience Agent Pestana Plaza Mayor
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Dana C wrote a review May 2024
5.0 of 5 bubbles
Great historic hotel in a central location with lots of walkable shopping, restaurants and taverns. Nice rooms, comfortable beds, and the breakfasts were great. The staff was very accommodating and special mention to Lorena, who went out of her way to make our group feel welcome.
Please note, this hotel is situated on Plaza Mayor, which is a popular and busy location with crowd noise and music in the square that can go as late as 11-11:30 pm. The hotel has no control over this, so early to bed types might keep this in mind and ask for an inside room.
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Date of stay: May 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Team, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded Jun 8, 2024
Dear Dana C, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at our hotel! It's great to know that you appreciated the walkable shopping, restaurants, and taverns nearby, as well as our nice rooms, comfortable beds, and great breakfasts. We are especially pleased that our staff made your group feel welcome and accommodated. We will be sure to pass along your kind words to her. We appreciate your note about the busy location and potential crowd noise in Plaza Mayor. While the vibrant atmosphere is part of the charm, we understand that it may not suit everyone. We recommend that early-to-bed guests request an inside room for a quieter experience. We look forward to welcoming you back to Pestana Plaza Mayor for another enjoyable stay. Best regards, Alejandro Villa Guest Experience Team Pestana Plaza Mayor Hotel
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terrence_q wrote a review Oct 2023
Manchester, United Kingdom
5.0 of 5 bubbles
Had a fantastic long weekend here. The hotel could not be more central - it's literally on Plaza Mayor, and many of the rooms have an amazing view onto the square. We were in a top floor 'attic' room. Despite the location, the room was incredibly quiet and cosy - the noise insulation on the windows is very impressive. I'm a light sleeper and slept incredibly well, helped by the very comfortable bed. Lovely shower and bathroom facilities as you'd expect from a hotel of this quality.

We also really enjoyed the spa, partiuclarly the small pool. Staff were really helpful and friendly, and we really appreciated the brownie delivered to our room for my partner's birthday. Would definitely stay here again if visiting Madrid.
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: Ask for a room with a view of the square
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Team, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded Oct 4, 2023
Dear Terrance, Thank you for your comments about your stay at the Pestana Plaza Mayor Madrid. We are pleased to know that you enjoyed the experience and the attentive and professional service of our team. Your comments make us proud and serve as an incentive to continually improve our service and strive for excellence. It was a great pleasure for us to welcome you as our guest. We would like to thank you for your stay at the Pestana Plaza Mayor Madrid, and we look forward to welcoming you again soon. Best regards, Daniela Morales Senior Concierge Team at Pestana Plaza Mayor Madrid.
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Petra G wrote a review Jun 2024
Korneuburg, Austria
+1
4.0 of 5 bubbles
Great hotel in central Madrid. You can do a lot on foot, but bus or metro stations are nearby. Also a supermarket is just around the corner. Breakfast is fine and offers enough choice, but is not exceptional. The rooftop pool is the highlight, but there is too little shade. Sometimes towels are missing sometimes no free water is refilled. The tables are not cleared and the decorative plants look neglected. There is still room for improvement. We had a room in the courtyard, which was good because the rooms out onto the square are noisy. The staff was very friendly and helpful. We had a small problem with the shower and within 5 minutes an employee arrived immediately who fixed it. The interior of the hotel very stylish, we really liked it.
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Automatically translated
Date of stay: June 2024Trip type: Travelled as a couple
Room Tip: Besser Zimmer in den Innenhof buchen, die Zimmer zum Platz hinaus sind laut.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
pkmacleod wrote a review Apr 2023
Scotland, United Kingdom
4.0 of 5 bubbles
Overall this is a very good hotel. You cannot beat the service as the staff is very friendly and attentive. The beds are very comfortable with nice linens and the shower was incredible, great water pressure and roomy (especially for europe). It was our first time in Spain and the weather was perfect so we did not spend a lot of time in the hotel other than sleeping so I cannot comment on food or the spa. One of the best things about this hotel is its location. As part of the Plaza Mayor you cannot be in a better spot to explore Madrid. Everything we wanted to do was within a 20 minute (usually less) walk from the hotel and right across from the Mercado de San Miguel. My only issue was the noise because the Plaza Mayor stays loud and noisy until way after midnight. If you are a light sleeper and want to go to bed before 1am, you should consider a room away from the plaza. This is another way this hotel shined though, we could not sleep due to the noise and the AC being broken and they moved us immediately into a quieter room at 1230am. Great service from Enrique. The view from our first room was spectacular and we were sad to have to move but we had to chose sleep over the view.
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Date of stay: April 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Light and/or early sleepers should avoid plaza view rooms.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from nieves tiessen, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded May 2, 2023
Dear Pkmacleod, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location and our staff's service and kindness. We take great pride in being able to offer a great experience to our Guests. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We have already taken action to check the A/C units and ensure that improvements are made. It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again during your next visit. Warm regards, Alejandro Villa Guest Experience Team Pestana Plaza Mayor - Madrid
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Laura C asked a question Jan 2024
drogheda, ireland28 contributions15 helpful votes
I'm not sure if pool is opened yet.Email the hotel for update.
Answer from Katherine p
Boston, Massachusetts223 contributions97 helpful votes
I'd get in touch with the hotel directly on their website. They are very responsive. I would imagine it will be at that time of the year (and such a great time to go!). There were children in the hotel, so I'm sure they would be welcome in the pool!
dan asked a question Jan 2022
Coxsackie, New York11 contributions
How well is the hotel sound-proofed from the crowds in the Plaza Mayor?
Answer from The Wanderer
Athens, Greece597 contributions88 helpful votes
Fully sound proof. This should not worry you at all.
Madrid, Spain
Dear Guest, You can write us an email with your request specifiying how many people will join us. kind regards, Deyvid
Ivan M wrote a tip Nov 2024
1 contribution
5.0 of 5 bubbles
"Once at the hotel I recommend trying their restaurant because it is really good and prices are relatively low. "
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retired_on_Bonaire wrote a tip Oct 2024
Bonaire163 contributions28 helpful votes
4.0 of 5 bubbles
"If you plan to go there by taxi, bring the official address with you, because the real entrance is not on Plaza Mayor."
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Charlieandgem wrote a tip Sep 2024
Reading, United Kingdom11 contributions6 helpful votes
5.0 of 5 bubbles
"We didn’t avail of the breakfast. At 25 Euros a head you have a lot more choice away from the hotel."
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Rosa H wrote a tip Aug 2024
2 contributions
5.0 of 5 bubbles
"Go to the restaurants in plaza mayor for tapas is very convenient to be next door "
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Gillian C wrote a tip Jun 2024
Oxford, United Kingdom13 contributions19 helpful votes
5.0 of 5 bubbles
"Try and get a room looking onto the Plaza"
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Not the right property for you?
There are more places to choose from in the Madrid area.
PRICE RANGE
C$277 - C$449 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridSol / Centro / Austrias
NUMBER OF ROOMS
90
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Pestana Plaza Mayor Madrid - UPDATED 2025 Prices, Reviews & Photos

Frequently Asked Questions about Pestana Plaza Mayor Madrid
Which popular attractions are close to Pestana Plaza Mayor Madrid?
Nearby attractions include Plaza Mayor (0.09 km), The PubCrawl Company (0.3 km), and Madrid Urban Vibes Experiences (0.4 km).
What are some of the property amenities at Pestana Plaza Mayor Madrid?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Pestana Plaza Mayor Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Plaza Mayor Madrid?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pestana Plaza Mayor Madrid?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Pestana Plaza Mayor Madrid?
Conveniently located restaurants include Ástor, Grama Lounge, and Steakburger Arenal.
Are there opportunities to exercise at Pestana Plaza Mayor Madrid?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Pestana Plaza Mayor Madrid located near the city centre?
Yes, it is 0.5 km away from the centre of Madrid.
Are any cleaning services offered at Pestana Plaza Mayor Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does Pestana Plaza Mayor Madrid offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pestana Plaza Mayor Madrid?
The staff speaks multiple languages, including English and Spanish.
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