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Crowne Plaza Madrid Airport

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Crowne Plaza Madrid Airport
Crowne Plaza Madrid Airport
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851 Reviews from our TripAdvisor Community

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Showing 479: English reviews
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Brisbane, Australia
Reviewed 1 week ago

this hotel is new and modern.Very bland we booked a family room that came with 2 single beds which were far too narrow.Not comfortable for 2 people. Breakfast very bland and selection very limited.better airport hotels like Maydrit nearby

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Helpful?
Thank Ronnie S
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Ronnie S We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. Our standar room offers 2 beds ( 1,35 m ) each one. They are loved by families. Also the bathroom offers a bath & shower with all amenities you need. Our breakfast offers different breads,...

Beijing, China
Reviewed 1 week ago

As the PT member of IHG group, I didn't have everything special, no newspaper a day, only provide 1 day free Prenium Internet even they knew i stay 3 days. When i ask if i can have my room update, the answer is "there is no available update room for you". That is the only attitude for the loyalty customers.

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Helpful?
Thank wil331
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear wil331, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. As a PT member we offered you the PT benefits : Extended Check-Out, free wifi, points or a welcome voucher for a drink. Guaranteed Room Availability. Upgrades are on request & We could not offer you...

Algorfa, Spain
Reviewed 1 week ago via mobile

Clean well presented hotel, efficient check in , car park 11 euros per night. Easy to find off the motorway which was important to me. If connection to flights at the airport was required service was every 15 minutes. Busy reception catering for passengers to the airport and flight crew. Impressive operation. Bar food good if a little expensive. Overall...

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Helpful?
Thank SpanishMoley
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear panishMoley, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. Our menu offers different deals for our guests. You can order salads from 10€ , Hamburguer 14€,sandwiches from 11€.. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager

Tampa, Florida
Reviewed 1 week ago

Arrived from Malaga by train to finish up our Spain Tour. It cost 30 Euro from Atocha Train Station to the Hotel. Checked in around 2 pm for two nights and received a room immediately. This is a great property with a cafe and restaurant on site. I even enjoyed room service. Room came with a mini-bar with prices reasonable...

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Helpful?
Thank Easylivingtravel
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Easylivingtravel, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager

Washington DC, District of Columbia
Reviewed 4 weeks ago

My biggest complaint about staying in hotels is the level of noise that could be controlled with better design, but, this Crowne Plaza was like a sanctuary after spending several nights in noisy hotels. I did take the shuttle from the airport, and after calling, they were there for me in about 20 minutes. The reception was friendly and warm....

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1Thank acswift
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear acsswift, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport

Olivet, France
Reviewed 19 March 2017 via mobile

This hotel is really worth the price in regards to the quality of the room. They are modern, spacious and of course clean. Bathroom was great too. The hotel is close to the airport which is reall convenient. Personnel was very friendly and check-in and out were fast. I would definitely go back. Wifi is free.

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Helpful?
Thank Jetrotteleglobe
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Jetrotteleglobe, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Hotel Crowne Plaza Madrid Airport

London, England
Reviewed 17 March 2017

Location The hotel is located on the side of a motorway about 25 minutes or so from the airport. Its about few miles further out than the Marriot. There is nothing in the area and it feels like a industrial business park. There is a free shuttle in that website states it is every 30 min, however I ran to...

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Helpful?
Thank docdot
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, Thank you for your feedback. We apologized that your recent stay did not meet expectations. Our hotel is located 3 KM from T1,T2,T3 and 14 Km from T4. It takes you around 10-15 min by bus/taxi. Our shuttle runs to airport each 15 min from 7:00 to 23:00. We have different buses available. Our rooms are 30mts aprox,...

Stuart, Florida
Reviewed 15 March 2017

Booked for March 15-19, 2017 for vacation. Arrived after midnight due to a flight delay. Aiort shuttle took one hour. Upon arrival, we were told that they had cancelled our reservation due to the credit card on file not going through. We were never informed of a cancellation. Stranded in Spain with three young kids. Prior to our departure, we...

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Helpful?
Thank sgkanar
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Sgkanar, Thank you for your feedback. We apologized that your recent stay did not meet your expectations. We contacted to you before your arrival because your credit card was denied. However, we did not receive any answer from your side. Credit cards must be active because we waranty reservations until 18h. This information is provided when you booked our...

Yorkshire, United Kingdom
Reviewed 14 March 2017

It is what it is a modern Airport hotel out of town and next to a motorway. The hotel offer a free airport transfer so big tick in the box. Staff at 12.45 at night were helpful and friendly. The room was modern, comfortable and well equipped with a very good bathroom. The only thing was the noise from the...

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Helpful?
Thank MCMB1971
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear MCMB1971, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport

Cairo, Egypt
Reviewed 13 March 2017

The hotel has good access to main roads of Madrid. It is a few minutes drive from Madrid Barajas Airport. Rooms are spacious, and equipped with a wide variety of amenities. The breakfast is good with a few typical Spanish items.

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Helpful?
Thank A-Hodaiby
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear A-Hodaiby, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin General Manager Hotel Crowne Plaza Madrid Airport

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service

Additional Information about Crowne Plaza Madrid Airport

Address: Calle Lola Flores 1, 28022 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $90 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Madrid Airport 4*
Number of rooms: 9
Reservation Options:
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Also Known As:
Crowne Plaza Madrid Airport Hotel Madrid
Hotel Style:
#80 Family Hotel in Madrid
#110 Business Hotel in Madrid
#133 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Madrid Airport staff and other travellers.
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Gurugram (Gurgaon), India

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Questions? Get answers from Crowne Plaza Madrid Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The ground level rooms facing the courtyard are actually very quiet”
  • Very large room with desk, sitting area, king bed
acswift, 26 Mar 2017 | Read review
“None. Stay away from this one!”
sgkanar, 15 Mar 2017 | Read review
“No relevancy. There is only views of a busy motorway or derelict building space outside.”
WelshEPS, 17 Feb 2017 | Read review
“Mind the 'open' shower when you book a suite!”
Ard70, 9 Nov 2016 | Read review
“Be careful with transfer time, they don't care about your departure at all!”
_A3147TO, 29 Oct 2016 | Read review
5 of 5