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NH Collection Palacio de Tepa

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San Sebastian, 2 Barrio de Las Letras, 28012 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (613)
Room & Suite (441)
Dining (205)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 20-06-25 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from NH Collection Palacio de Tepa
Updated 20-06-25 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#51 of 479 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
Historic 19th century palace located in Madrid's Las Letras district, the NH Collection Palacio de Tepa is surrounded by history and romance. Just a five-minute walk away, the famous Plaza Mayor and next to Plaza Santa Ana enchant tourists and locals alike.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Car hire
Business Centre with Internet Access
Conference facilities
Paid public parking nearby
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Taxi service
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Private balcony
Room service
Safe
Telephone
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Quiet
Languages Spoken
English, French, Spanish, German

Location

Full view
100Great for walkers
Grade: 100 out of 100
800Restaurantswithin 0.5 km
236Attractionswithin 0.5 km
1472Reviews31Q+A100Room tips
Traveller rating
  • 967
  • 391
  • 77
  • 23
  • 14
Time of year
Traveller type
Language
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  • English
Popular mentions
RvMDl wrote a review Jul. 12
Bengaluru, India322 contributions201 helpful votes
We stayed for 10 days in NH Tepa and had a very good experience. Some highlights: -very nice staff overall, very attentive -location is outstanding. you are 5 mins walking distance to many key places in madrid and restaurants/bars -high quality of cleaning every day -quality of breakfast was really good, specially the tostas con jamon and the guacamole Some areas we could see an improvement of: -Our room in particular (420) was slightly dark throughout the day. Given this is an structural thing (window is big, balcony/light is not that large), we would suggest to have more lights/lamps installed in the room - menu for breakfast was basically the same. Could be considered to change it a little bit every day or every 2-3 days?
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Date of stay: July 2021
Value
Rooms
Service
1 Helpful vote
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MICHAEL P wrote a review Apr. 2020
Schruns, Austria37 contributions73 helpful votes
Had to find a hotel for my Boss Who can be quite picky. This place is really First class. Located in the very heart of the city and still calm during the night. Staff is very helpful and from the entrance to the rooms the Design is really pleasing. Breakfast is a class of its very own. I did not want to leave this place and visiting this great city again I know where I will stay
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Date of stay: February 2020Trip type: Travelled on business
2 Helpful votes
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ofersh70 wrote a review Mar. 2020
Israel101 contributions64 helpful votes
this 5 star hotel is located in the city center with easy 5 min walk to plaza mayor and nearby metro (which is the preferred choice of transportation in madrid). although centrally located the hotel is in a quite area with local bars and restaurants, which promises good food and reasonable pricing. rooms are spacious, clean and well equipped with all the expected 5* amenities, including nesspresso coffee machine, water etc. great sound proof. staff was friendly and very helpful. very good breakfast (if there's any point I would improve is that... also not you can ask for more options which are not on the buffet such as waffles, salmon etc.). overall rating is excellent and a great value for money
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
2 Helpful votes
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Response from PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa
Responded Mar. 5, 2020
Dear ofersh70, thank you for the glowing review of NH Collection Palacio de Tepa! We greatly appreciate your heartfelt feedback and recommendations. What is most rewarding, is knowing that our guests enjoy their stays and it is always a great source of motivation for us to keep doing our best and constantly make further improvement. Also, we are glad to hear that our great location serves you well. We truly hope that you will have a chance to return to Madrid and we would be so grateful to be able to welcome you back.
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Carla P wrote a review Feb. 2020
1 contribution1 helpful vote
This is a boutique hotel with a great location, with walking distance to the best shopping places as well to nice restaurants and museums. We truly enjoyed the 5 days we stayed in Madrid. The breakfast is fantastic, so many options. We were impressed by things like 8 different milk options, fresh fruits, amazing coffee and delicious food. The attentions were above and beyond and the whole staff is super friendly, very respectful and always willing to help. Our concierge, Juan Jose Gonzalez is one of the kindest person I have ever met working for any hotel around the world. We highly recommend this hotel.
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Date of stay: January 2020
Value
Location
Service
Room Tip: Rooms from the 4th floor and down have the better view.
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1 Helpful vote
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Response from PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa
Responded Feb. 11, 2020
Dear W7696MQcarlap, first of all let me thank you for taking the time in let us know about your recent stay with us. We work every day in order to make our clients feel at home, and we are glad to know that you pointed out the service of our team as one of the highlights of your visit. We would be honored to become your home in Madrid. We are looking forward to welcome you back very soon. Best regards,
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chuckieshere wrote a review Feb. 2020
Pasadena, California5 contributions14 helpful votes
Rooms: Extremely spacious after a complimentary upgrade. Breakfast buffet: Was included in my room purchase. Amazing. Everything was the highest quality ingredients. Made to order eggs were cooked perfectly (although most people would likely add salt and pepper on receiving it). Staff: Extremely professional. Fluent in English if needed. Location: Heart of Madrid yet extremely quiet. Win win. This is the best sub $1000 room I’ve ever stayed in. Highly recommended
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Date of stay: February 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa
Responded Feb. 11, 2020
Dear chuckieshere, thank you for the glowing review of NH Collection Palacio de Tepa! We greatly appreciate your heartfelt feedback and recommendations. What is most rewarding, is knowing that our guests enjoy their stays and it is always a great source of motivation for us to keep doing our best and constantly make further improvement. Also, we are glad to hear that our great location serves you well. We truly hope that you will have a chance to return to Madrid and we would be so grateful to be able to welcome you back.
Read more
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PRICE RANGE
US$137 - US$243 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh palacio de tepa hotel madrid
LOCATION
SpainCommunity of MadridMadridHuertas / Literary Quarter (Barrio de Las Letras) / Cortes / Centro
NUMBER OF ROOMS
85
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Frequently Asked Questions about NH Collection Palacio de Tepa
Which popular attractions are close to NH Collection Palacio de Tepa?
Nearby attractions include Five Mon-keys Escape Game (0.4 km), Clue Hunter Madrid (0.5 km), and Sunset 80s (0.2 km).
What are some of the property amenities at NH Collection Palacio de Tepa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at NH Collection Palacio de Tepa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Collection Palacio de Tepa?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at NH Collection Palacio de Tepa?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to NH Collection Palacio de Tepa?
Conveniently located restaurants include Restaurante DCorazon, Grama Lounge, and Lola Si Mola.
Are there opportunities to exercise at NH Collection Palacio de Tepa?
Yes, guests have access to a fitness centre during their stay.
Is NH Collection Palacio de Tepa located near the city centre?
Yes, it is 0.1 km away from the centre of Madrid.
Are any cleaning services offered at NH Collection Palacio de Tepa?
Yes, dry cleaning and laundry service are offered to guests.
Does NH Collection Palacio de Tepa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Collection Palacio de Tepa?
The staff speaks multiple languages, including English, Spanish, French, and German.