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The Westin Palace Madrid

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#35 of 446 Hotels in Madrid
Certificate of Excellence
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3,763 Reviews from our TripAdvisor Community

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Showing 2,810: English reviews
Berlin, Germany
Reviewed today NEWvia mobile

Westin is always good, but the Palace is great. Staff is very friendly and they will help you with whatever you need. My room had incredible views and I really enjoyed the breakfast. Toiletries are of an exquisit quality. Thanks for the amazing stay ;)

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Helpful?
Thank karolinalopezz
Toronto, Canada
Reviewed yesterday NEWvia mobile

It's a classic 5 stars hotel , from check in to check out staff were professional and they did accommodate all our requests , room was good size and the king bed was comfortable , it came with a complimentary coffee tea or hot chocolate once a day per person so that was a nice treat , love the location...

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Thank Sze King L
New York City, New York
Reviewed 2 days ago NEW

This hotel is definitely an old school classic hotel, so old school that though it is four stars they do not walk you to your room or show you around the place =/ this was odd! It is quite a large hotel so bellboys are hard to come by, service is a bit slow during breakfast due to the amount...

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Helpful?
Thank Dina D
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Dina, Happy to know that you enjoyed the city due to the hotel location as well as the hotel distintion. On the other hand, I apologize as we didn't meet your expectations with the service received. Thank you for sharing your experience and hope you will give us another opportunity to welcome you back and serve you better, Best...

Zug, Switzerland
Reviewed 2 days ago NEW

We spent a long weekend (Thursday - Sunday) in the Palace adn really enjoyed ourselves. We were offered a multiple upgrade upon check-in (part for free and part we had to pay). I cannot judge the restaurants as we did not eat in the hotel, but the room service (for drinks) was very good, even when dealing with our more...

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Helpful?
Thank Patrick W
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Patrick, We're happy to know that you enjoyed the long weekend spending with us. First of all I apologize as we didn't meet your expectations with the special touche for your wedding anniversary. I have shared your feedback with the team for further analysis and improve. On the other hand, thank you for your nice comments about the check...

Zurich, Switzerland
Reviewed 3 days ago NEW

After a 400 miles drive we arrived by car at the hotel Westin Palace in Madrid around 2pm. No bellboy around. After five minutes we got finally the attention of somebody from the house. My husband and I were traveling with our lovely and well educated dog. As often we booked over booking.com and informed the hotel via booking.com, that...

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Helpful?
2Thank brucewife
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you for your review, First of all, I really apologize for the lack of communication with you before your arrival to the hotel. I'm going to investigate this situation in deepth with the manager on duty for fully understanding and learning from it to improve for the future. Hope you will give us a new opportunity to...

Bangkok
Reviewed 3 days ago NEWvia mobile

This is one of the best hotel I stay, judging from an experience traveler who normally travel abroad once a month. - The hotel itself is a historical place, tourist stop by to take a picture of the dome inside the hotel. - The room is a standard 4-5 star hotel. Nothing fancy but has all the essentials. - The...

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Helpful?
Thank toolkids
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, We're so proud to know that we were able to exceed your expectations, specially with the service provided by our staff. I have shared your great review with the team and it's very motivating for all of us. Thank you very much for sharing your experience and for considering us "one of the Best"!!! Looking forward to welcome...

Los Angeles, California
Reviewed 5 days ago NEW

Wife and I were here for 5 nights over the New Year holiday. We arrived to Madrid by train. From the train station, the hotel was an easy 10 minute walk. We left Madrid by air, the bus to the airport leaves from Cibeles which is a block away from the hotel. We took the Cercania C1 train since our...

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Helpful?
4Thank Frank L
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Frank, We're delighted to know that we were able to exceed your expectations during your 5 nights stay with us in any aspect of your visit to our city and that you enjoyed the New Years Eve at Puerta del Sol!! Thank you so much for such a wonderful review and for your loyalty to SPG Program! Looking forward...

Montreal, Canada
Reviewed 1 week ago

At first I choose this hotel for it's location, walking distance from Del Sol Plaza and a 10 min drive to S. Bernabeu (my boys wanted to watch Real vs Seville). If we put the location and the above mentioned aside, this hotel is a very nice hotel spacious hotel (Lobby, corridors, restaurants and rooms). I would go there again...

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Helpful?
1Thank Mason K
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Mason, Thank you for choosing us to spend your stay in Madrid and for recommending our hotel! I have shared your review with the team to celebrate that we were able to exceed your expectations with the hotel location and the cleanliness of your room and public áreas. Hope your boys enjoyed the Real vs Seville! Looking forward to...

Reviewed 1 week ago

This was my second time staying in Westin Palace and I must say that the service and the quality of the rooms and amenities is really outstanding! Westin Palace is really worth its great reputation. Always a true pleasure to stay!

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Helpful?
Thank Essi R
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Essi, Thank you so much for choosing us on more time for your stay in Madrid and for recommending us! We're truly happy to know that once again we exceeded your expectations with the hotel and its staff. Looking forward to welcome you back very soon, My best regards, Paloma H

Reviewed 1 week ago

Excelent option in Madrid.Perfect location, walking distance to Puerta de Sol, PLaza Mayor, museums, shopping options, park...,beautiful hotel, the best breakfast of my trip, and lovely staff. Would recomend and return to the hotel!!

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Helpful?
Thank marianasandri
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Marianasandri, We're delighted to know that we exceeded your expectations with ht ehotel location as well as with the breakfast and our staff. Thank you for sharing your review and for recommending us! Looking forward to welcome you back to continue enjoying the rest of our services, Warm regards, Paloma H

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Staying in Huertas

Neighbourhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighbourhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighbourhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
Explore this neighbourhood

Amenities

Highlights
  • Breakfast included
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Green Tea Sushi & Cocktail - Hotel the Westin Palace
Green Tea Sushi & Cocktail - Hotel the Westin Palace
Cuisines: Japanese, Sushi, Asian, Fusion
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Breakfast included
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 

Additional Information about The Westin Palace Madrid

Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Huertas
Price Range: $296 - $636 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Palace Madrid 5*
Number of rooms: 467
Reservation Options:
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Also Known As:
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid
Hotel Style:
#10 Romantic Hotel in Madrid
#10 Business Hotel in Madrid
#15 Family Hotel in Madrid
#28 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Palace Madrid staff and other travellers.
38 questions
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Questions? Get answers from The Westin Palace Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take city view room”
 of 5 bubbles masonk796, 11 Jan 2017 | Read review
“Our room was at the back, with a view over roof tops,which was charming”
  • A wonderful surprise for my birthday, was waiting for me when we returned from dinner
 of 5 bubbles Derrill1943, 4 Jan 2017 | Read review
“Ask for renovated rooms”
 of 5 bubbles asiapproach8, 27 Nov 2016 | Read review
“Higher floor with outside view”
 of 5 bubbles felizglobetrotters, 23 Nov 2016 | Read review
“Rooms with views to the Cibeles fountain are beautiful”
 of 5 bubbles nancymI9648DQ, 23 Nov 2016 | Read review
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