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The Westin Palace Madrid

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#37 of 444 Hotels in Madrid
Certificate of Excellence
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The Westin Palace Madrid
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3,859 Reviews from our TripAdvisor Community

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Showing 2,863: English reviews
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Reviewed 2 days ago NEW

We arrived on an overnight train from Lisbon. I have requested an early check in and we were told to wait for an hour before we can get our room when I got in. Luckily we still got a room before the check in time and can take a shower before we check out Madrid. The location of this hotel...

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Helpful?
Thank Aye1234
Nashville, Tennessee
HOTEL’S FAVOURITE REVIEW
Reviewed 15 December 2016

This is a wonderful hotel in the very best location in Madrid--better than the Ritz. You can get anywhere in the central area easily from this location. It is right across from the Prado and next to the Thyssen. The staff is friendly and extremely helpful. I did not come across anyone in the entire place who was not friendly,...

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3Thank DavidNashville
About Hotel's Favourite Review
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear David, Thank you so much for choosing us for your recent visit to our city and for recommending us! It's great to know that we were able to exceed your expectations with the hotel and the service provided by our staff Looking forward to welcome you back in the near future, My best regards, Paloma H

Reviewed 3 days ago NEWvia mobile

I was amazing by their support /customer service. We went to celebrate my fathers bday and they gave us free champaign on the day of the arrival. We also git robbed in the hotel and they were very comforting in giving us information plus sent us a bottle of wine:) The location was perfect very quite and the style of...

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Helpful?
Thank Ina Z
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Ina, We're happy to know that you and your family enjoyed the hotel and the service provided by our staff during your stay. Thank you for choosing us to celebrate your fathers birthday and for recommending us! Looking forward to welcome you back soon, Warm regards, Paloma H

Reviewed 5 days ago NEWvia mobile

Hotel was very nice with its heritage. Location was also great. Public space was beautiful. Rooms were nice but nothing special. Breakfast was great with very good selection. Location of breakfast in rotunda was great. Concierge were top notch. They went above and beyond to help with reservations and working with my plans that changed last minute.

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1Thank Nilesh P
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Nilesh, I have shared your great feedback with the concierge team to celebrate that they were able to exceed your expectations with their service. Thank you for your review and for the nice comments regarding the hotel, its location and our buffett breakfast! Looking forward to welcome you back in the near future and try a different guest room....

Reviewed 6 days ago NEWvia mobile

I had problems with the shower. The water temperature doesn't stay constant. Sometimes it becomes too hot for a few seconds and sometimes it is not warm enough. I thought maybe I am too sensitive about the water temperature but my husband thinks so too. It is constant that the water temperature is not consistent. I complained twice and they...

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Helpful?
1Thank Jenny E
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Jenny, First of all, I apologize as we didn't meet your expectations with the water temperature in the shower. I will further investigate with our maintenance services to know if we have had issue in guest romos or it was a puntual problem. thank you for sharing your experience and taken the time to write your review. Hope you...

Huntington Beach, California
Reviewed 6 days ago NEW

I booked this hotel using points, making it completely free! It was in a great location, just a 20 minute walk to Plaza Mayor and across the street from the Prado museum. The hotel itself is gorgeous, and the staff very friendly. We had a king sized bed with a rollaway bed for our daughter. If you are looking for...

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Thank OceanLove3
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for your loyalty to SPG program, for choosing us for your stay in Madrid and for recommening The Westin Palace, Madrid! It's great to know that you and your family enjoy the hotel and the city as well as the service provided by our staff. Looking forward to welcome you back in the very...

Bedford, New Hampshire
Reviewed 1 week ago NEWvia mobile

Exactly what you would expect from a Westin and in a great location for those trying to see the city or conducting business. Pros: even the standard rooms are spacious for European standards. Gym is good with a program to borrow workout clothes, sneakers etc if you forgot them. I did not try any of the restaurants in the hotel...

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Thank MrNeverHome
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for taking the time to write your detailed review regarding your stay with us. We celebrate that you enjoyed the room, gym, our Westin Gear Lending program and in room dining service as well as the hotel location. We take note of your feedback regarding your check in experience to learn from it and...

Schoten, Belgium
Reviewed 1 week ago NEW

The hotel has the grandeur of the early 20th century, and a unique location. Apart from that I found the service, nor the rooms and facilities any better than most other business hotels, even to the contrary. The price however is unbeaten.

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Helpful?
Thank Patrick V
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Patrick, Thank you for taking the time to write your experience. First of all, I apologize as we didn't meet your expectations with the hotel facilities nor with the service provided by our staff. I have shared with the team your review to learn from it and improve. Please feel free to contact me at westinpalace.madrid@westin.com so I can...

Oslo, Norway
Reviewed 1 week ago

If you want to experience real luxury at one of the big metropoles in Europe, this is the right place. I must admit that we this time lived at the other Grand Hotel across the street, but we walked over just to sit at the fantastic grand lounge for an afternoon drink. This room is so beautiful and special from...

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Helpful?
Thank michael w
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Michael, Thank you for choosing us to enjoy a drink under our Cupula and sharing your experience! We're glad to know that you relax with the atmosphere and details of the hotel and its service. Looking forward to welcome you back and also try the rest of the hotel services, Warm regards, Paloma H

Greater London, United Kingdom
Reviewed 1 week ago

Amazing hotel from the outside and the foyer and fabulous location - just across the road from the Prado. The rooms are tired and the service average at best. You are required to go up stairs to reach the elevator and rarely were staff there to help with bags - saw many guests struggling with bags up stairs. Rooms are...

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1Thank John M
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear John, Thank you for your review and the time taken to post it. First of all, I apologize as we didn't meet your expectations. When we meet and exceed expectations we celebrate. When we do not like you mention we do our utmost to learn from our mistakes and improve. We hope we will have another opportunity to serve...

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Staying in Huertas

Neighbourhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighbourhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighbourhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
Explore this neighbourhood

Amenities

Highlights
  • Breakfast included
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Green Tea Sushi & Cocktail - Hotel the Westin Palace
Green Tea Sushi & Cocktail - Hotel the Westin Palace
Cuisines: Japanese, Sushi, Asian, Fusion
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Breakfast included
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 

Additional Information about The Westin Palace Madrid

Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Huertas
Price Range: $336 - $706 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Palace Madrid 5*
Number of rooms: 467
Reservation Options:
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Also Known As:
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid
Hotel Style:
#10 Business Hotel in Madrid
#10 Romantic Hotel in Madrid
#15 Family Hotel in Madrid
#30 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Palace Madrid staff and other travellers.
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Questions? Get answers from The Westin Palace Madrid staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“5th Floor and we did not have any noise”
 of 5 bubbles lisasM6749MC, 7 Mar 2017 | Read review
“Try to get a room with a view.”
 of 5 bubbles mauld, 24 Feb 2017 | Read review
“In front of the Neptune Fountain”
 of 5 bubbles lmchpt, 17 Feb 2017 | Read review
“Some rooms are a long way from elevator.”
 of 5 bubbles Linnel_M, 14 Feb 2017 | Read review
“View of the Fountain of Neptune.”
 of 5 bubbles 76deem, 13 Feb 2017 | Read review
5 of 5