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Hotel Ritz, Madrid

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#32 of 444 Hotels in Madrid
Certificate of Excellence
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Hotel Ritz, Madrid
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1,689 Reviews from our TripAdvisor Community

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Showing 1,029: English reviews
Marbella, Spain
Reviewed 8 January 2017

Fantastic hotel it definitely live up to the standard of the RITZ hotel worldwide. this is a MUST stay in Madrid if you have the eye for the detail. fantastic Dining and also just for a coffee. I wish we could had stayed there for the new years eve Party with our family but all was sold out so hopefully...

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Helpful?
Thank Liv F
HotelRitzMadrid, Director General at Hotel Ritz, Madrid, responded to this review

Dear LivF, Greetings from Madrid and thank you very much for choosing Hotel Ritz during your recent stay in town. Thank you as well for your great comments about our service, location and facilities. Sad we could not accomodate you and your Family for New year´s eve, a fantastic moment in the year. Please let us if you want to...

bordeaux
Reviewed 8 January 2017

Great rooms .. super buffet breakfast .. lovely seating area in salons. Staff were too formal and English language skills was just average ... concierge in particular were pretty weak giving poor information .. hotel is however super but staff were disappointing for this level and standard of hotel .. apart from restaurant and room service staff who were excellent...

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Helpful?
Thank piggy1102
HotelRitzMadrid, Director General at Hotel Ritz, Madrid, responded to this review

Dear Piggy1102, Greetings from Madrid and thank you very much for choosing Hotel Ritz during your recent stay in town. Thank you as well for your comments about our service, which will definitely help us improve our service. Please accept my apologies for not reaching your expectations in certain áreas which we will certainly address. Looking forward to welcoming you...

Hoboken, New Jersey
Reviewed 5 January 2017

Every stay at the Hotel Ritz, Madrid is excellent. With its dedicated, helpful staff and amazing location, you can't have a bad vacation when staying here. The rooms are dated, but that should be fixed soon enough. Even if the rooms were never updated, I'd stay here just for the staff. They're fantastic!

Review collected in partnership with this hotel
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Helpful?
Thank MadPark
HotelRitzMadrid, Director General at Hotel Ritz, Madrid, responded to this review

Dear MadPark, Greetings from Madrid and thank you very much for choosing Hotel Ritz again during your recent stay in town. Thank you as well for your great comments about our service, location and facilities. Looking forward to welcoming you back soon to the legendary Hotel Ritz Madrid! Regards, Christian Tavelli General Manager

Paris, France
Reviewed 5 January 2017

no soundproofing - you hear every conversattion from other rooms as well from corridors and noises from the floor above you , even if you choose non smoking floor- it can happen people will smoke around you - rooms are interconnected by old doors inside - so the smell can me terrific- reception doesnt really help - it happened to...

Review collected in partnership with this hotel
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Helpful?
Thank Marcin T
HotelRitzMadrid, Director General at Hotel Ritz, Madrid, responded to this review

Dear MarcinT, Greetings from Madrid and thank you very much for choosing Hotel Ritz during your recent stay in town. it is always a pleasure to welcome you again and again at your home in Madrid. We appreciate your constructive comments about this last stay and apologize for your noisy neighbours. We have noted this in your guest profile and...

San Juan, Puerto Rico
Reviewed 4 January 2017 via mobile

The Ritz Madrid was an expectacular Christmas gift and they deliver with an exclusive and classic hotel and excellent customer service. Rooms offers commodities not seen any more even in 5 stars hotels like linen bed sheets and towels, large rooms and bathrooms, a greeting note and cake at check in and very central and beautiful location. Great & delicious...

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Helpful?
Thank Olguita32
HotelRitzMadrid, Director General at Hotel Ritz, Madrid, responded to this review

Dear Olguita32, Greetings from Madrid and thank you very much for choosing Hotel Ritz during your recent stay in town. Thank you as well for your great comments about our service, location and facilities. Happy as well that you enjoyed your welcome cake! Looking forward to welcoming you back soon to the legendary Hotel Ritz Madrid! Regards, Christian Tavelli General...

miami
Reviewed 3 January 2017 via mobile

After 8 days in Madrid I am so thankful that I chose The Westin Palace instead of the Ritz. DO NOT MISTAKE THIS FOR A RITZ CARLTON! At first my decision was due to the fact that the Ritz only had one floors of rooms with climate control and the lady on the phone could not confirm if I would...

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Helpful?
2Thank yesenia f
HotelRitzMadrid, Director General at Hotel Ritz, Madrid, responded to this review

Dear Yesenia F, Greetings from Madrid and thank you for sharing your comments with all trip advisors readers. Even though I appreciate your sincerity, I do not agree with your opinion of "Not staying at the Ritz" based on the incident you had upon arrival. I am certain that, should you have been a guest in our hotel, you would...

Barcelona, Spain
Reviewed 2 January 2017

You can't beat the Ritz for service and comfort! We enjoyed the Goya Restaurant for a special celebration and weren't disappointed. The Goya menu and lobby tapas menu disappointed us a bit because we were looking forward to hamon, foie gras and truffles but obviously we are a bit old fashioned now.

Review collected in partnership with this hotel
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Helpful?
Thank Noelyn2017
HotelRitzMadrid, Director General at Hotel Ritz, Madrid, responded to this review

Dear Noelyn2017, Greetings from Madrid and thank you very much for choosing Hotel Ritz during your recent stay in town. Thank you as well for your great comments about our Service at Goya restaurant. My apologies if the menu selection at the lobby was not as expected, we always have foie gras and jamon in our hotel available, and certainly...

uk
Reviewed 1 January 2017

To the good. Excellent location, the usual friendly enough welcome, relatively quick check in, comfortable and warm hotel. Excellent surroundings within communal areas, superb pianists and quality service from bar/restaurant staff. The bad...for what it is, it is overpriced and clearly base their prices on reputation and knowing many guests care not about being ripped off. It wasn't so much...

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Helpful?
Thank truth99
HotelRitzMadrid, Director General at Hotel Ritz, Madrid, responded to this review

Dear Truth99, Greetings from Madrid and thank you very much for choosing Hotel Ritz during your recent stay in town. Thank you as well for your great about our service, location and facilities. My apologies if the room was not up to your expectations as indeed we have certain guest non respecting our non smoking policy and we try to...

Las Rozas de Madrid
Reviewed 29 December 2016

My wife and I enjoyed the treatment received by the hotel staff from the time of arrival until our departure. We had Tea in the afternoon upon arrival, dinner at the Goya Restaurant and a wonderful Buffet Breakfast in the morning.

Review collected in partnership with this hotel
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1Thank C3331KHjorgem
HotelRitzMadrid, Director General at Hotel Ritz, Madrid, responded to this review

Dear KHjorgem, Greetings from Madrid and thank you very much for choosing Hotel Ritz during your recent stay in town. Thank you as well for your great comments about our service, Goya dinner and breakfast. Looking forward to welcoming you back soon to the legendary Hotel Ritz Madrid! Regards, Christian Tavelli General Manager

Reviewed 28 December 2016 via mobile

A 'grand old dame' with all the service and comforts one expects from a Ritz property. The staff were amazing! The ambience was amazing! Romantic, happy, and welcoming! The location is perfect for the Prado, Thyssen or Sophia museums, the naval museum or the Archeological museums. The nearby restaurants are wonderful, and of course Atocha Station is a few minutes...

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Helpful?
1Thank Noelyn h
HotelRitzMadrid, Director General at Hotel Ritz, Madrid, responded to this review

Dear Noelyn, Greetings from Madrid and thank you very much for choosing Hotel Ritz during your recent stay in town. Thank you as well for your great comments about our service, location and facilities. It is wonderful to read that you had time to visit most of the great museums that surround the hotel, specialy the Naval Museum, my favourite...

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Staying in Paseo del Prado

Neighbourhood Profile
Paseo del Prado
The area around the elegant Paseo del Prado boulevard is much-visited by both locals and tourists. The world-famous Prado, the Reina Sofia, and the Thyssen-Bornemisza museums form a triangle of art and culture that spans this grand and beautiful avenue. On weekdays, the Prado Museum opens its doors for free after-work hours, drawing a diverse and excited queue of art lovers that wraps around the block. Palacio de Cibeles and Círculo de Bellas Artes cultural centers are other artsy hangouts to check out, with rooftop bars that provide impressive views of the city. While the Paseo del Prado and its roundabouts form a busy throughway in Madrid, a broad green pedestrian park in the middle is a calm and gorgeous place for a relaxing stroll. Just east of the museums, the Retiro Park is always a confluence of activity as families and friends of all ages take to the pretty paths and lawns to stretch their legs or to have a picnic.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Free Parking
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Located in the best area of Madrid, facing the Prado and the Thyssen Museum, Hotel Ritz, Madrid is a legendary 104 years old Grande Dame from Europe. The standard of its service and unrivaled prestige have earned it a place among the world's best hotels. Immaculately presented rooms and suites, and elegant dining in our restaurants and our beautiful al fresco garden terrace in summer, make Hotel Ritz the perfect place to stay in Madrid. ... more   less 

Additional Information about Hotel Ritz, Madrid

Address: Plaza de la Lealtad 5, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Paseo del Prado
Price Range: $383 - $690 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Ritz, Madrid 5*
Number of rooms: 165
Reservation Options:
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Also Known As:
Ritz Madrid
Madrid Ritz-Carlton
Hotel Style:
#11 Business Hotel in Madrid
#11 Family Hotel in Madrid
#17 Romantic Hotel in Madrid
#25 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Ritz, Madrid staff and other travellers.
15 questions
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Washoe City, Nevada, United States
Fort Lauderdale, FL
London, United Kingdom
over a year ago

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Questions? Get answers from Hotel Ritz, Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We always face out toward the plaza/Bolsa, in front.”
 of 5 bubbles 76deem, 13 Feb 2017 | Read review
“All the rooms seem to be outstanding”
 of 5 bubbles LUISCapetown, 19 Jan 2017 | Read review
“Super Location”
 of 5 bubbles livf_13, 8 Jan 2017 | Read review
“The bathroom is elegant and immaculate but the shower head is too low for me and getting in and out of the tub to take a shower is somewhat cumbersome.”
 of 5 bubbles C3331KHjorgem, 29 Dec 2016 | Read review
“406 / 407 suite is great!”
  • Bedroom with dressing, office and lots of storage.
  • Separate Living room of our angle suite
  • Bathtub elegantly prepared
 of 5 bubbles neetai, 18 Dec 2016 | Read review
5 of 5