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Sercotel Gran Hotel Conde Duque

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#138 of 444 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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Sercotel Gran Hotel Conde Duque
Sercotel Gran Hotel Conde Duque
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767 Reviews from our TripAdvisor Community

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Showing 371: English reviews
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Reviewed 3 days ago NEWvia mobile

The hotel itself is lovely. Full of character and a good location. Sound proofing the rooms could be better though as could staffing the hotel bar. I was left waiting for 10 minutes whilst the only barman was dealing with another person (who arrived at the bar after me). Also the room cleaner was a little eager. We got the...

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Helpful?
Thank John W
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear John W, Thank you so much for taking the time to review our hotel. We appreciate the feedback that is very important for us and hope to see you here again, during your next visit to our city. Best regards, F.O. Hotel Director

Hanoi
Reviewed 6 days ago NEWvia mobile

I am currently staying at this hotel, have been here one night and have already experienced some issues. The hotel is well kept and nicely decorated. They have candies in the lobby and check in was great. Everything was great..... Until the vacuuming in the halls started at 7 am. Then when trying to shower, it filled up with water...

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Helpful?
Thank nathanpeterkunkle
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear guest, Thank you for taking the time to leave your feedback on this site. We try our best to meet the expectations of our guests and we regret to hear this was not the case, even though, as you mentioned, there were positive points during your stay. The vacuuming in the Lobby (not in the floors) starts every day...

Helsinki, Finland
Reviewed 1 week ago

This was a very nice hotel, we enjoyed our stay. Staff was friendly and accommodating, and the wifi worked well. The hotel has a feeling of grandeur of past times. There was no problem getting a baby cot in the room, but the cot itself was a bit outdated. The mattress was too small, so we had to stuff the...

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Helpful?
Thank Pikkuaalto
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear guest, Thank you for your fantastic review! we are absolutely delighted you enjoyed your time with us. Thank you for sharing your experience at Sercotel Gran Hotel Conde Duque with the Tripadvisor community. Regards, F.O. Hotel Manager

Reviewed 1 week ago via mobile

Excellent quality hotel. Very polite staff. very clean and beautiful breakfast buffet. Good location near Gran Via. A little bit noisy especially if in a room facing front of the street. Really really recommended and I am sure I will stay in the Serocotel at a next occasion.

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Helpful?
Thank Tomasz Z
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Tomaaz Z, Thank you for your complimenting review following your stay with us at The Sercotel Gran Hotel Conde Duque Madrid. We are most grateful for your warm comments about our fantastic staff, hotel location, rooms cleaning and Buffet Breakfast. We greatly appreciate your kind recommendation to our future guests and we look forward to welcoming you back for...

New York, United States
Reviewed 2 weeks ago

I wasn't too crazy about this hotel. I heard the toilet flush every time our neighbors used their bathrooms, I also heard running water constantly as if they had pipe issues. The AC never worked, and the linens were not changed daily. In fact I saw my make up smeared on the linens they just flipped the pillows. The reception...

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Helpful?
Thank Khashmaw
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Khashmaw, Thank you so much for taking the time to review our hotel. I am sorry that you found the room to be a little noisy during your stay. Air conditioning works correctly in the hotel, however, those days with temperatures between 15 and 2 degrees Celsius, air conditioning is off. We appreciate the feedback and hope to see...

Dunsford, null, United Kingdom
Reviewed 2 weeks ago via mobile

We have stayed here for our second visit to Madrid. The hotel is spotless and is on a quiet part of the city. The Metro underground is five minutes away although it only takes approximately 15 minutes to walk to the centre. Our only complaint of the hotel was that the buffet breakfast, hot foods were cold. On all three...

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Helpful?
Thank Jane G
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Jane G, Thank you for your fantastic review! we are absolutely delighted you enjoyed your time with us. Thank you for sharing your experience at Sercotel Gran Hotel Conde Duque with the Tripadvisor community. Regards, F.O. Hotel Manager

London
Reviewed 3 weeks ago via mobile

It's a lovely hotel and easy to get around from by walking or taking the Metro which is just around the corner. Our room was not like the photos - more old fashioned and we were given twin beds as a couple! We kept the room because we liked the first floor location (before we realised about the noise). The...

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Helpful?
Thank KarenandPete
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Karen and Pete,, Thank you for taking the time to leave your feedback on this site. We try our best to meet the expectations of our guests and we regret to hear this was not the case, even though, as you mentioned, there were positive points during your stay. We will give all due consideration to your comments as...

London, United Kingdom
Reviewed 4 weeks ago

I stayed here with my boyfriend for 2 nights. It is suitable for a short stay and served its purpose. A few points - they don't turn on the aircon at this time of the year and the rooms are incredibly hot. We complained about this on the first night as it was just too stuffy for us but we...

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Helpful?
Thank Natalie G
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Natalie G, Thank you for your lovely review of Sercotel Gran Hotel Conde Duque. I am delighted you enjoyed your stay, the facilities, our centraly location as well as the buffet breakfast. We look forward to welcoming you back again soon. With best regards, F.O. General Manager

Pleven, Bulgaria
Reviewed 9 February 2017

Reception and lobby are in classic retro style, room and bathroom are big and very clean. Good location near to metro station and not far from the center. We do not have breakfast or drink, but there are many options in the hotel or near area.

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Helpful?
Thank YGEORG
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear guest, Thank you for your fantastic review! we are absolutely delighted you enjoyed your time with us. Thank you for sharing your experience at Sercotel Gran Hotel Conde Duque with the Tripadvisor community. Regards, F.O. Hotel Manager

Parigi, Indonesia
Reviewed 16 January 2017 via mobile

For me it could be five stars Staff is top Rooms confortable big Great location Great price Great breakfast Great bar Room service top Everything perfect I am wondering why it is not five stars Loved it.....

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Helpful?
Thank Sinisca
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

WOW! Thank you very much for this wonderful review of your last stay at the Sercotel Gran Hotel Conde Duque. We pride ourselves on our high level of service and we will most certainly be sharing this review with the entire team. We greatly appreciate your business and are thrilled to hear everything went wonderfully. We will definitely see you...

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Staying in Chamberi

Neighbourhood Profile
Chamberi
Multi-story residential buildings decorated with ornate balconies line the traditional, quiet, and pretty streets of Chamberí. Humble storefronts and neighbourhood taverns are scattered across the lower levels down every block, and here and there, there's a cluster of tables on the sidewalk. It isn't ever crowded, but people are always out, poking into the tiny bakeries, hardware stores, and tobacco shops, or ducking into a bright, unadorned cerveceria to have a coffee or beer by the bar, flip through the paper, and check the sports score. The round Plaza Olavide, where the fairly regular network of streets breaks form, is among the most green and lively spots. Restaurants line its circumference and sought-after outdoor tables fill the center of the plaza, where people relax to the sounds of kids playing and street musicians' tunes.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
A First Class boutique hotel with 143 rooms situated in a quiet gardened square in the center of Madrid. Close to main places such us Gran Via, Plaza de Espana, Plaza Colon and Paseo de la Castellana among others. Totally renovated, the hotel keeps in all places a high level of maintenance. Very well comunicated, uderground at 200mts. ... more   less 

Additional Information about Sercotel Gran Hotel Conde Duque

Address: Plaza Conde Valle Suchil, 5, 28015 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Chamberi
Price Range: $102 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sercotel Gran Hotel Conde Duque 4*
Number of rooms: 143
Reservation Options:
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Also Known As:
Gran Hotel Madrid
Hotel Style:
#68 Business Hotel in Madrid
#95 Luxury Hotel in Madrid
#124 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Sercotel Gran Hotel Conde Duque staff and other travellers.
11 questions
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Questions? Get answers from Sercotel Gran Hotel Conde Duque staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think the walls are thin across the board!”
 of 5 bubbles Khashmaw, 16 Mar 2017 | Read review
“Our room was back and was quiet but with not good view”
 of 5 bubbles YGEORG, 9 Feb 2017 | Read review
“Maybe ask to be at front of hotel as back of hotel just looks onto nearby appartments”
 of 5 bubbles diva072, 14 Jan 2017 | Read review
“Ask for a room with frontal view”
 of 5 bubbles VerenaW521, 29 Dec 2016 | Read review
“We had a room facing the park and it was extremely quiet with a nice view.”
 of 5 bubbles 305ht, 10 Nov 2016 | Read review
5 of 5