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Sercotel Gran Hotel Conde Duque

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Plaza Conde del Valle de Suchil 5, 28015 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (331)
360
Panoramas (13)
Room & Suite (266)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 20-07-14 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sercotel Gran Hotel Conde Duque
Updated 20-07-14 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#129 of 479 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
A First Class boutique hotel with 143 rooms situated in a quiet gardened square in the center of Madrid. Close to main places such us Gran Via, Plaza de Espana, Plaza Colon and Paseo de la Castellana among others. Totally renovated, the hotel keeps in all places a high level of maintenance. Very well comunicated, uderground at 200mts. You can enjoy all the services, they also accept pets (dogs and cats) of up to 5kg for 25 €/day (10% VAT included)
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Children's television networks
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Wine / champagne
Banquet room
Meeting rooms
24-hour security
Concierge
Gift shop
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bidet
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Laptop safe
Private bathrooms
Electric kettle
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Park View
Languages Spoken
English, French, Spanish, German

Location

Full view
100Great for walkers
Grade: 100 out of 100
368Restaurantswithin 0.5 km
62Attractionswithin 0.5 km
1181Reviews24Q+A24Room tips
Traveller rating
  • 471
  • 485
  • 165
  • 42
  • 18
Time of year
Traveller type
Language
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  • English
Popular mentions
Monika P wrote a review Jun. 2021
2 contributions
We had a great stay! Got an upgrade for just 10 Euro and felt like kings in this majestic city! Walking distance to the center and many interesting shopping and dining areas. We really walked a lot and enjoyed every minute.
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Date of stay: June 2021
Value
Cleanliness
Service
Room Tip: Supirior room with coffee machine!
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Response from Fernando Olivares, Director General at Sercotel Gran Hotel Conde Duque
Responded Jun. 16, 2021
Thank you very much for your review, and your choice to stay with us here at the Sercotel Gran Hotel Conde Duque. I'm glad to hear you enjoyed both our accommodations and our location within the city. We look forward to welcoming you back another day for a return visit to Madrid! Sincerely, Fernando Olivares General Manager
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Johngrowlands wrote a review Oct. 2020
Madrid, Spain147 contributions47 helpful votes
A nice hotel with friendly staff. A special mention to the barman, who was chatty and polite. My only complaint is the soundproofing. I could hear everything through the connecting door to the room next door.
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Date of stay: October 2020
Value
Service
Sleep Quality
Room Tip: Ask for a non-adjoining room
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1 Helpful vote
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Response from Fernando Olivares, Director General at Sercotel Gran Hotel Conde Duque
Responded Oct. 27, 2020
Dear Johngrowlands, Firstly, I would like to thank you for staying with us, and taking the time to send us your honest feedback. Our goal is to constantly strive for excellence, and with insight like yours, we can continue to learn and grow from our shortcomings. I would like to apologize for the issues you experienced during your stay and we will address them with our maintenance service. I would like to thank you for your kind words about our bar team, which besides being professional, is always ready to make our guests' stay as pleasant as possible. We do hope you will stay with us in the future, and give us an opportunity to serve you again. Thank you! Fernando Olivares GM
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Jimmy W wrote a review Aug. 2020
1 contribution
The position of the hotel puts you within walking distance of the Gran Vía and of the Plaza de España. It is located in a quiet and pleasant square, away from the traffic of the Calle Alberto Aguilar. Some people don't seem to appreciate the quaint, old-fashioned styling of the place, personally I found it beautiful, the hall is really sumptuous and so are the corridors. The lack of a view in my room was a cause for disappointment at first, but it turned out not to be that much of a letdown. The air conditioner was efficient, the mattress felt very comfortable. I enjoyed the big screen TV and the spacious bathroom. The Spanish and English spoken by the staff were enough for me to communicate. The adjacent parking lot is relatively pricey but very convenient. One word of warning for travellers coming by car : go straight to the parking meter before the check-in procedure, otherwise you may well find a parking ticket on your vehicle's windshield, as was my case. A disgraceful way to welcome visitors from abroad.
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Date of stay: July 2020
Rooms
Cleanliness
Service
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Response from Fernando Olivares, Director General at Sercotel Gran Hotel Conde Duque
Responded Aug. 6, 2020
Dear guest, Thank you for taking time out of your day to provide us with feedback regarding your recent experience here at Sercotel GH Conde Duque. We always appreciate hearing from our guests as it continuously helps us improve and grow. We're definitely looking forward to your return. We regret that you were fined for parking in a forbidden place but this, is something that can happen anywhere in the world. Again, thank you! F.O. General Manager
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Denise B wrote a review Aug. 2020
Valencia, Spain12 contributions1 helpful vote
+1
I really enjoyed my stay at Sercotel. I enjoyed the service, the room and the breakfast. The room was spacious and had a ample terrace attached, so that I had a magnificent view of the city, It was centrally located for restaurants, grocery stores and a very short cab ride to major museums, shopping and Retiro Park. Best of all the staff spoke a variety of languages and made very helpful suggestions.
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Date of stay: July 2020
Rooms
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Choose a terrace with a view of the city,
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1 Helpful vote
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Response from Fernando Olivares, Director General at Sercotel Gran Hotel Conde Duque
Responded Aug. 3, 2020
Dear Denise B, Thank you for taking the time to share your comments with the Trip Advisor community. It is truly wonderful to read about your positive experience with our hotel and our team. It was our pleasure to have you as our guest and we hope to see you again soon! Fernando Olivares GM
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GJCrawford wrote a review Mar. 2020
Middleville, Michigan23 contributions14 helpful votes
We absolutely loved this hotel. Location is right where you want to be. Rooms are clean and well equipped. Dinner in the dining room was excellent with great food and service. All this was marred however by the nasty staff at breakfast. The host doesn’t understand the concept of customer service, and acted like we were an inconvenience. If we had not experienced such rudeness, this would have definitely been a 5 star hotel.
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Date of stay: March 2020Trip type: Travelled with friends
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Response from DirectorGHCondeDuque, Director General at Sercotel Gran Hotel Conde Duque
Responded Mar. 29, 2020
Dear guest, We sincerely thank you for dedicating part of your day to commenting on your experience in our establishment. We are very sorry that we have not reached perfection. One of our greatest values and what we are best evaluated for, is the excellent treatment that all my team gives to our guests. Both the reception team and the restaurant team always try to provide the best possible service and we regret that on this occasion, you did not get the polite and friendly treatment that we would have liked to convey. We will undoubtedly continue to strive in the future to achieve your total satisfaction if your trips bring you back to Madrid soon. Yours sincerely, F.O. Managing Director
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PRICE RANGE
US$80 - US$193 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran hotel madrid
LOCATION
SpainCommunity of MadridMadridArapiles / Chamberí
NUMBER OF ROOMS
143
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Frequently Asked Questions about Sercotel Gran Hotel Conde Duque
Which popular attractions are close to Sercotel Gran Hotel Conde Duque?
Nearby attractions include EL BÚHO GAMES - La Zona Escape Experience (0.4 km), Escape Khaos (0.3 km), and Malasana (0.3 km).
What are some of the property amenities at Sercotel Gran Hotel Conde Duque?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sercotel Gran Hotel Conde Duque?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sercotel Gran Hotel Conde Duque?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sercotel Gran Hotel Conde Duque?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Sercotel Gran Hotel Conde Duque?
Conveniently located restaurants include LOS GRIFOS Craft Beers, MAWEY Taco Bar - Olid, and Dolores y Lola.
Are any cleaning services offered at Sercotel Gran Hotel Conde Duque?
Yes, dry cleaning and laundry service are offered to guests.
Does Sercotel Gran Hotel Conde Duque offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sercotel Gran Hotel Conde Duque?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to Sercotel Gran Hotel Conde Duque?
Many travellers enjoy visiting Royal Palace of Madrid (1.5 km), Plaza Mayor (1.7 km), and Museo Cerralbo (1.0 km).
Does Sercotel Gran Hotel Conde Duque have any great views?
Yes, guests often enjoy the city view available here.