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Gran Melia Palacio de Los Duques

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#3 of 444 Hotels in Madrid
Certificate of Excellence
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Gran Melia Palacio de Los Duques
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178 Reviews from our TripAdvisor Community

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Showing 74: English reviews
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Bristol, United Kingdom
Reviewed 2 days ago NEW

Beautiful tranquil hotel with all staff extremely friendly, courteous and helpful. Room on 3rd floor extremely quiet even though it was on the front of the hotel. Well appointed with lovely Clarins toiletries and kept immaculately clean. Spectacular view from rooftop terrace with choice of loungers in sun and shade. Breakfast very good but only possible downside was apparent lack...

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Helpful?
Thank Sue777_12
SandraHColoma, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, First of all, allow me to thank you for your time taken to share your kind comments with us and other travelers on TripAdvisor. I would also like to thank you for mentioning our friendly staff, your words are our constant motivation and a confirmation of a work well done. Your suggestions regarding our breakfast service and possibilities...

Reviewed 2 days ago NEW

Great hotel and well located , staff are friendly and polite ,our room was very clean well designed with a very comfortable bed ,the shower and bathroom were very user friendly. I did find the perfume smell in the hotel at times over powering We will differently return to this lovely hotel

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Helpful?
Thank Dora C
SandraHColoma, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, We greatly appreciate your charming comments and especially your words of praise addressed to our Gran Meliá team members. Please allow me to inform you that the smell in our rooms, as well as in common areas, is one of the attributes of Gran Meliá hotels. Nevertheless, we have in our offer other possibilities that can be used...

Reviewed 6 days ago NEW

Location is excellent whether shopping, exploring, running etc. 4 minute walk to royal palace. Staff are so helpful and friendly, from door staff to bar to waitstaff to concierge to reception. The hotel is graceful, a superb reuse of old buildings, stylish without being stuffy. Rooms are lovely and amongst the quietest I have stayed in. The terrace has amazing...

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Helpful?
2Thank Mark H
Europe
Reviewed 2 weeks ago via mobile

This is a fantastic hotel. The service is excellent. We loved the roof terrace and the red lounge. This is a proper 5 star hotel and also in a brilliant location. Highly recommended. The garden is also great and we loved to decor.

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Helpful?
1Thank Gusmeister
EstherVillanuevaC, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, We appreciate your words of praise regarding our hotel, it was a genuine pleasure to have you among our guests. Our hotel, as you have noted, has brilliant location, offers comfortable rooms, stunning views from the terrace and peaceful atmosphere in the garden, it is all that you need for memorable and relaxing stay. We remain at your...

Cusco
Reviewed 2 weeks ago

Beautiful newly renovated hotel. Close proximity to major attractions. Good service& very friendly personnel.The only disappointment was that we booked "red level"& the food & drink service in red level area was very poor: there was most of time lacking snacks,drinks & dirty tables were left for long period of time. We paid over $100 p/day extra for it, but...

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Helpful?
1Thank Jolanta K
EstherVillanuevaC, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, Greetings from the hotel Gran Meliá Palacio de los Duques! Firstly, allow me to thank you for your time and your opinion shared on TripAdvisor. Each feedback that we receive is closely examined and it serves its purpose of maintaining the high level of service or on the other hand, introducing improvements when and where necessary. We are...

Doha, Qatar
Reviewed 2 weeks ago

I stayed here for 02 Night (16th to 18th Feb), I was there for a business forum. This is one of the best hotel I ever stayed! The Staff is very kind. Hotel is very clean & beautiful. All the services are excellent in here. Food also very tasty. I love their rooms. I stayed @ I SUPREME room which...

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Helpful?
Thank Nilakshi2015
EstherVillanuevaC, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, First of all, allow me to thank you greatly for your kind words and time taken to share your opinion with us. We are thrilled to learn that you have enjoyed different aspects of your stay. Our hotel is a well designed project that has united different professionals with the same purpose, offer luxurious and outstanding experience to...

Paris, France
Reviewed 2 weeks ago

Positive things : good service, very nice staff, efficient (from doorman to reception and concierge). very good breakfast. very well located. Restaurants have good reputation but we did not try them. Negative things : the room itself was very disappointing as we had reserved a superior double room and there was absolutely no view (we could see the people in...

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Helpful?
Thank Christophe L
EstherVillanuevaC, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Guest, First of all, I would like to thank you for your kind words addressed to our personnel and also for sharing your opinion with us. We appreciate every comment left by our guests, they make us stronger and lead us while introducing improvements where necessary. For that reason, I would like to extend our apologies if this time...

Reviewed 3 weeks ago via mobile

Great experince at his hotel, located in the historic center of Madrid, next to the opera house. Very clean, well appointed, friendly staff (particularly Rosa at the city expert desk), great breakfast with a variety of foods.

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Helpful?
Thank a p
EstherVillanuevaC, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Guest, At first place, we would like to thank you for the time employed into sharing your impressions through TripAdvisor regarding your stay at Gran Meliá Palacio de los Duques, as they are highly appreciated and of great value for us. We are so happy to know that our staff and our passion for the service reached your expectations...

Manama, Bahrain
Reviewed 3 weeks ago

Excellent hotel. 1- We received the most warm and hospital welcome every. The staff very polite trained to perfection in receiving the guest and making you feel special. It was raining when we arrived at the hotel. The bell boy received us with umbrellas and opened the doors for us. We felt so royal. 2- Rooms and ambience of this...

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Helpful?
Thank Ameena S
EstherVillanuevaC, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, Greetings from The Gran Melia Palacio de los Duques your home in Madrid! At first place, we would like to thank you for the time employed into sharing your impressions regarding your stay in Gran Melia Palacio de los Duques, as they are highly appreciated and of great value for us. It a pleasure to know you had...

Singapore, Singapore
Reviewed 4 weeks ago

At the entrance of the hotel, the doorman checked our name against his list of guests that were scheduled to check-in that day. This also means that non-guests are strictly not allowed into the hotel. This marked the first sign of exclusivity for us. Upon verification, a porter came over, set our luggage aside and brought us to the Red...

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Helpful?
Thank 2bearbearSG
EstherVillanueva2016, Director de Relaciones con Clientes at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, Greetings from Gran Melia Palacio de los Duques! First of all, we would like to thank your wonderful and complete review and comments about our hotel, which left us completely speechless. It's a pleasure to read these lovely impressions which help us to improve every day and encourage us to continue working with passion to offer our customers...

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Staying in Centro

Neighbourhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the privileged Habsburg district next to The Royal Palace, The Opera House and The Cathedral, Gran Melia Palacio de los Duques is a luxury urban resort offering 160 spacious rooms, many of them specially designed for families and 20 luxurious suites. This beautiful hotel, completely inspired on Velazquez’s master piece "Las Meninas", combines two historic buildings updated to an avant-garde style ( a 13th century convent and a 19th century Palace of Dukes of Granada de Ega ). The magnificent outdoor Patio of over 1000sqm is a lush green scenery with a peaceful atmosphere, the perfect spot to enjoy and relax.This prominent yard features a remarkable experience for Dining offering different atmospheres and services that feature contemporary versions of traditional spanish cuisine, including two restaurants and one cocktail bar. Other facilities includes a fitness center, Thai Room wellness center as well as a superb rooftop swimming pool and solarium offering breathtaking 360º views of the city as well as a frontal view over The Royal Palace. The Hotel is a member of The Leading Hotels of the World. ... more   less 

Additional Information about Gran Melia Palacio de Los Duques

Address: Cuesta Santo Domingo 5, 28013 Madrid, Spain (Formerly Tryp Madrid Ambassador)
Region: Spain > Community of Madrid > Madrid > Centro
Price Range: $348 - $718 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Los Duques 5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Tryp Ambassador Hotel Madrid
Tryp Hotel Ambassador
Tryp Hotel Madrid
Hotel Style:
#1 Spa Hotel in Madrid
#3 Luxury Hotel in Madrid
#61 Family Hotel in Madrid
#72 Business Hotel in Madrid
#91 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Los Duques staff and other travellers.
9 questions
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Questions? Get answers from Gran Melia Palacio de Los Duques staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Think all rooms are well appointed and quiet. Lifts always seemed available.”
 of 5 bubbles Sue777_12, 22 Mar 2017 | Read review
“There are a large number of rooms overlooking the big private courtyard. These are really quiet.”
 of 5 bubbles I3983PImarkh, 18 Mar 2017 | Read review
“I Supreme room”
  • I SUPREME room
  • I SUPREME room
  • I SUPREME room
  • I SUPREME room
 of 5 bubbles Nilakshi2015, 7 Mar 2017 | Read review
“ask for the kind of view the room you reserve has”
 of 5 bubbles ChristopheL939, 6 Mar 2017 | Read review
“Room with a garden view. Room With one big bed.”
  • Clean toilets and luxurious toiletry
  • Fully electronic controlled room.
 of 5 bubbles 249ameenas, 2 Mar 2017 | Read review
5 of 5