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Gran Melia Palacio de Los Duques

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#4 of 446 Hotels in Madrid
Certificate of Excellence
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145 Reviews from our TripAdvisor Community

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Showing 58: English reviews
Canterbury
Reviewed yesterday NEWvia mobile

Wonderfully sumpteous visions of Valazquez a stone's throw from the Royal Palace and central base for all major tourist attractions. Great breakfast bar Le mini bar opposite which has a fab atmosphere. Staff and hotel possibly the best in the world in our experience. A great find indeed.

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Helpful?
Thank richard c
Istan, Spain
Reviewed 4 days ago NEWvia mobile

What a beautiful hotel! All the areas are very stylishly decorated. And the staff, from the first one to the last staff member we met, everyone of them so super kind! You really feel like a "Duque" here.

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Helpful?
1Thank Nat K
EstherVillanuevaC, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, Thank you for sharing with us and other travelers on TripAdvisor your charming words of praise addressed to our hotel and staff members. It is exactly what we want to accomplish, that our guests feel like dukes and duchesses while enjoying the artistic atmosphere of our beautiful hotel. We are more than happy to receive souch a wonderfull...

Yorkshire, United Kingdom
Reviewed 5 days ago NEW

We had a wonderful, relaxing stay at the Gran Melia Palacio de Los Duques. The location is very good, close to all the main points of interest. The Hotel is modern and the suites very clean and nice. We stayed in a Red Level Room, which is preferable in our opinion, because it benefits from a special access to the...

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Helpful?
Thank kjmckean
EstherVillanueva2016, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, Greetings from the hotel Gran Meliá Palacio de los Duques! We appreciate greatly your kind words of praise regarding your recent stay in our hotel. We work hard to maintain the high level of service, learning every day more details that could be improved and introducing them to our clients in order to make them feel comfortable, welcomed...

San Francisco, California
Reviewed 6 days ago NEW

the Gran Melia Palacio provides sexy oasis to rest and relax in luxurious and beautifully appointed rooms, high tech bathrooms, telecom, lighting and sumptuous. My only complaint was that the bar is not stocked with high end products and the breakfast buffet is extensive and very plentiful but lacks focus and supporting service. Every other aspect from the bell staff,...

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Helpful?
Thank RJMerlot
EstherVillanueva2016, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, First of all, allow me to start by thanking you for your time taken to share your opinion with us and other travelers on TripAdvisor. We cherish your feedback and will most definitely review the parts of our service and offer you have mentioned not being at the expected level. Our main goal is to fulfill all your...

London
Reviewed 1 week ago

We chose this hotel for its proximity to the Palace, Teatro Real and the old city area. It was ideal. We selected a Red Level room which afforded access to a lounge with titbits provided to eat throughout the day. Unfortunately, this lounge, in common with all the public areas of the hotel, was scented with a strong 'essence' which...

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Helpful?
Thank Pseudonymity
EstherVillanueva2016, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, First of all, allow me to thank you for your time taken to share your opinion with us and other travelers on TripAdvisor. We highly appreciate your feedback as it helps us to learn about the problems that our guests might encounter during their stay. Please allow me to inform you that the essence you have noticed in...

Tel Aviv, Israel
Reviewed 1 week ago

The short summary is that this hotel is perfect in every sense and is highly recommended. We have stayed in the Deluxe Room that includes access to Red Level. red level is preferred level with better service and access to a special lounge (next to the reception desk) in which you check in and out, get personal service and can...

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Helpful?
Thank Ram659
EstherVillanueva2016, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Guest, First of all allow us to thank you for spending your time on sharing your opinions with others through Tripadvisor. We are thrilled because of your kind and nice words dedicated to our staff, because for all of us your satisfaction is the best reward to our daily effort and be assured that I will let them know...

Athens, Greece
Reviewed 2 weeks ago via mobile

We have booked a suite for 3 nights in November. Very new hotel that pretends to be a 5 star hotel. VIP check in, welcome drink and private breakfast room for having booked a suite and being member of their reward program. Very good mattress and pillows. Very nice bathroom with both shower and bathtub. The artificial flagrance in the...

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Helpful?
Thank Gisele U
EstherVillanueva2016, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Guest, Greetings from Gran Meliá Palacio de los Duques! First of all allow us to thank you for sharing your comments and opinions with other travelers through Tripadvisor. All your comments the positive ones regarding our new refurbished property and even the negative ones are taking into consideration in order to continue improving our services but specially our customer...

Florida
Reviewed 2 weeks ago

My family recently stayed here for 8 lovely nights during our winter holiday in Spain. The staff is friendly, the hotel is modern and updated and the rooms are a decent size by European standards. Location: The hotel is located a 2 minute walk from the Opera House and a 4 minute walk to the Royal Palace. It took us...

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Helpful?
Thank Trvl_Prncss
EstherVillanueva2016, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, Greetings from the hotel Gran Meliá Palacio de los Duques! I would like to start by thanking you greatly for your lovely review and charming words regarding our establishment and especially your precious comments addressed to our personnel. Please allow me to thank you in the name of all of our colleagues mentioned above, we will continue working...

Washington DC, District of Columbia
Reviewed 2 weeks ago

We had a wonderful, relaxing stay at the Gran Melia. We stayed in a Red Level room, which was very spacious. Bathroom was very modern. Rain shower head had excellent water pressure. The hotel has just officially reopened after a major renovation, and it is just beautiful. All the Melia hotels do such a good job of blending historic and...

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Helpful?
Thank Krobien
EstherVillanueva2016, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, Thank you greatly for your recommendation and lovely review shared with us and other travelers on TripAdvisor. Your kind words are our constant inspiration and motivation to continue with our efforts and introduce improvements when necessary. We appreciate your comments regarding the strong smell in our common areas, please allow me to inform you that it is a...

London, United Kingdom
Reviewed 2 weeks ago

We arrived to Madrid an expected a luxury hotel, but found a real jewel. Right in the center close to everything with all bilingual staff that fullfill every wish even before you said it. We had such a wonderful stay and would love to tell each and everyone how special they made our stay.

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Helpful?
Thank petersonfritz
EstherVillanueva2016, Guest Relations Manager at Gran Melia Palacio de Los Duques, responded to this review

Dear Client, Greetings from the hotel Gran Meliá Palacio de los Duques! We appreciate greatly your charming and kind review and are happy to have been able to provide you a wonderful stay and memorable experience. A part of our perfect location, luxury hotel and beautiful rooms, we are proud of our attentive and friendly personnel. Our goal is to...

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Staying in Centro

Neighbourhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the privileged Habsburg district next to The Royal Palace, The Opera House and The Cathedral, Gran Melia Palacio de los Duques is a luxury urban resort offering 160 spacious rooms, many of them specially designed for families and 20 luxurious suites. This beautiful hotel, completely inspired on Velazquez’s master piece "Las Meninas", combines two historic buildings updated to an avant-garde style ( a 13th century convent and a 19th century Palace of Dukes of Granada de Ega ). The magnificent outdoor Patio of over 1000sqm is a lush green scenery with a peaceful atmosphere, the perfect spot to enjoy and relax.This prominent yard features a remarkable experience for Dining offering different atmospheres and services that feature contemporary versions of traditional spanish cuisine, including two restaurants and one cocktail bar. Other facilities includes a fitness center, Thai Room wellness center as well as a superb rooftop swimming pool and solarium offering breathtaking 360º views of the city as well as a frontal view over The Royal Palace. The Hotel is a member of The Leading Hotels of the World. ... more   less 

Additional Information about Gran Melia Palacio de Los Duques

Address: Cuesta Santo Domingo 5, 28013 Madrid, Spain (Formerly Tryp Madrid Ambassador)
Region: Spain > Community of Madrid > Madrid > Centro
Price Range: $324 - $580 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Los Duques 5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Tryp Ambassador Hotel Madrid
Tryp Hotel Ambassador
Tryp Hotel Madrid
Hotel Style:
#1 Spa Hotel in Madrid
#4 Luxury Hotel in Madrid
#61 Family Hotel in Madrid
#72 Business Hotel in Madrid
#92 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Los Duques staff and other travellers.
6 questions
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Questions? Get answers from Gran Melia Palacio de Los Duques staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Red level is the best in our opinion”
 of 5 bubbles kjmckean, 18 Jan 2017 | Read review
“try to get a west facing sixth floor room in the secondary building for stupendous view”
 of 5 bubbles RJMerlot, 17 Jan 2017 | Read review
“Get the Deluxe room with Red Level access”
 of 5 bubbles Ram659, 10 Jan 2017 | Read review
“Room 202 is on second floor closest to elevator, larger than 443 but more foot traffic”
 of 5 bubbles Trvl_Prncss, 4 Jan 2017 | Read review
“Premium rooms are just fine, no need to spend extra money on the upgraded versions.”
 of 5 bubbles 647yuvalh, 6 Dec 2016 | Read review
5 of 5
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