Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

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Avg. C$833 /night, 3/23 - 3/24
C$1,157
per night
C$942
per night
C$726
per night

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About

#5 of 486 hotels in Madrid
4.9 of 5 bubbles
Location
4.8 of 5 bubbles
Rooms
4.6 of 5 bubbles
Value
4.9 of 5 bubbles
Cleanliness
4.9 of 5 bubbles
Service
4.9 of 5 bubbles
Sleep Quality
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Located in the privileged Habsburg district next to The Royal Palace, The Opera House and The Cathedral, Palacio de los Duques Gran Meliá - The Leading hotel of the World is a luxury urban resort offering 160 spacious rooms, many of them specially designed for families and 20 luxurious suites. This beautiful hotel, completely inspired on Velazquez’s master piece "Las Meninas", combines two historic buildings updated to an avant-garde style ( a 13th century convent and a 19th century Palace of Dukes of Granada de Ega ). The magnificent outdoor Patio of over 1000sqm is a lush green scenery with a peaceful atmosphere, the perfect spot to enjoy and relax.This prominent yard features a remarkable experience for Dining offering different atmospheres and services that feature contemporary versions of traditional spanish cuisine, including two restaurants and one cocktail bar. Other facilities includes a fitness center, Thai Room wellness center as well as a superb rooftop swimming pool (seasonal opening) and solarium offering breathtaking 360º views of the city as well as a frontal view over The Royal Palace. The Hotel is a member of The Leading Hotels of the World.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Special diet menus
Poolside bar
Rooftop bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Salon
Solarium
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Sun terrace
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Soundproof rooms
Wake-up service / alarm clock
Refrigerator
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Centrally Located
Luxury
Languages Spoken
English, French, Spanish, Chinese
Hotel links

Location

Cuesta Santo Domingo 5 Y 7, 28013 Madrid Spain
Name/address in local language
4.8
4.8 of 5 bubbles1,780 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in the heart of Madrid, the Palacio de los Duques Gran Meliá receives accolades for its serene yet central location, with major attractions within easy reach. Guests rave about the luxurious comfort of the rooms and the hotel's clean and elegant ambiance, complemented by live music. The staff's professionalism contributes to a memorable stay, though some have noted service discrepancies. While the Red Level amenities, including the rooftop pool, add to the allure, opinions on value suggest that some find the pricing steep, particularly for breakfast, parking, and rooms with less impressive views.
Location
Central
Atmosphere
Elegant
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Outstanding

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Detailed Reviews
These reviews are machine translated from their original language. Show machine translations?
David R wrote a review Feb 2025
Marbella, Spain
5.0 of 5 bubbles
Wonderful hotel in the
Best possible situation of Madrid, a few meters from the royal palace, the Almudena Cathedral, the royal theater and the Puerta del Sol, (walking 5 minutes). The attention of the Staff is exquisite from the moment you enter until you leave, between all make the stay a beautiful unforgettable experience. From what my family members tell me, it is the kind of treatment that was given in the good hotels of the 70s/80s (which today has practically been lost). The rooms are very well soundproofed, very clean and spacious, the decor is very elegant and inspired by paintings by Velázquez. Regarding the
Gastronomy offer a variety of premium products, they have a beautiful garden where you can enjoy a relaxing atmosphere in the heart of the capital. They also have a terrace on the seventh floor with wonderful views of the Almudena Cathedral and royal palace, as well as a swimming pool and spa area, (it is now closed for the season). In short, if you want to spend an unforgettable stay I recommend this wonderful hotel. Cheers.
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Automatically translated
Date of stay: February 2025
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TWilliamson07 wrote a review Jul 2023
Los Angeles, California
Hotel's Favourite
5.0 of 5 bubbles
I really love this hotel. It is beautifully done in a quirky, but regal style. Located in an old magnificent Palazzo, the hotel is close to the palace, the park, and within walking distance, everything you could do during a long weekend in Madrid! The hotel has a beautiful courtyard that is appointed with a small restaurant and it’s great to sit in the afternoon and have a cocktail.
I I recommend this luxury hotel that is perfectly located and has all the amenities. A luxury hotel should have.
The staff is helpful and courteous, and always looking out for you.
The rooms are well appointed and beautifully designed, not to mention, extremely comfortable.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded Jul 6, 2023
Dear Mr. Todd, Greetings from the Palacio de los Duques, a Gran Meliá Hotel! Our dedicated team always aims to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. We are glad you appreciated the high standards of your room and our central location. We would be delighted to welcome you back on another occasion. Kind regards, Maria Fdez. Valderrama, Voice of Customer Coordinator
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Tri Nguyen wrote a review Dec 2024
San Jose, California
5.0 of 5 bubbles
Gran Meliá Palacio de los Duques is a truly spectacular hotel that offers a luxurious experience from the moment you arrive. The friendly and welcoming staff set the tone, ensuring a smooth check-in process enhanced by a delightful welcome drink. The hotel staff went above and beyond, assisting with our luggage and even providing a secure storage option as we explored the beautiful city of Madrid.

The hotel’s location is incredibly convenient, placing you within walking distance of numerous attractions. During our winter holiday visit, the nearby Christmas market—just a block away—was a delightful highlight. Most destinations are accessible on foot, though the surrounding area does include a few gentle hills, so comfortable shoes are recommended. Despite its central location, the hotel provides a peaceful retreat, free from city noise, ensuring restful nights.

The dining options are exceptional. Breakfast is a must-try, featuring an impressive array of offerings to suit all dietary preferences, from personalized French and Spanish omelets to delicious avocado toast, complemented by fresh-squeezed juices and a wide selection of fruits. For lunch, Jardín Restaurant showcases the best of Madrid’s culinary traditions, using local ingredients to create unique and flavorful dishes. Highlights include fried pig ears and a rich tripe, paw, and snout stew—each dish artfully presented and bursting with flavor.

A special mention goes to Paula, an outstanding restaurant leader whose attentive, kind, and friendly service made our dining experience unforgettable. Her warm personality and genuine care for guests set her apart, and I am confident she has a bright future ahead. Valentina and Francisco also deserve recognition for their leadership, fostering a team dynamic that is both professional and collegial.

Thank you to the entire team at Gran Meliá Palacio de los Duques for a fabulous stay. I will most certainly return!
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Date of stay: November 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded Dec 5, 2024
Dear Ancomdi, Thank you for taking the time to share your positive feedback. We are delighted to hear that our staff's warmth and dedication contributed to a smooth and welcoming check-in, embodying the signature warmth and style of Gran Melia. It is gratifying to know that our central yet peaceful location served as the perfect base for your exploration of Madrid's festive offerings. Your commendations of the sumptuous breakfast and the locally inspired dishes at Jardín Restaurant speak to our commitment to state-of-the-art gastronomy and connection to the land. Special thanks will be conveyed to Paula, Valentina, and Francisco for providing an unrivalled fine dining experience with their exceptional service. We regret to hear of any experiences that did not meet your expectations, and we are committed to maintaining the high standards expected of our iconic luxury property. Rest assured, our team is dedicated to a life well-lived, ensuring each guest encounter is as exceptional as the last. We appreciate your kind words and are truly honored that you would consider returning to our hotel for another taste of the exceptional world that Gran Melia offers. We look forward to the pleasure of welcoming you back. Many thanks again, Laura López, Voice of Customer Coordinator
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Malamok8 wrote a review Dec 2024
Javea, Spain
5.0 of 5 bubbles
2nd stay in this superb hotel where the maintenance is excellent. As soon as you enter, the doorman greets you with his right hand on your heart, as will all the employees at your disposal. We were registered at the “Red Level” club with a personalized reception with a glass of excellent brand champagne. Very efficient services for reservations or advice of all kinds. The lounges are superb as is the winter garden reserved for Red Level guests where you can enjoy the day and evening various original savory or sweet appetizers accompanied by a large selection of drinks, without or with alcohol including an excellent raw champagne.
Access to the rooms is felted due to a well-kept carpet. Our junior suite was very quiet, with comfortable bedding with high quality pillows; the bar was extremely well stocked and had a rare range of glasses. A small technical problem was immediately fixed. The bathroom was, however, cramped with, however, a separate toilet and a shower difficult to use due to the magnificent bath too close. Only little flat! The living area was comfortable with a sofa and armchair that were conducive to relaxation. The new restaurant displays a menu of very well executed and tasty regional dishes with a wine list to match. In short, a very high class hotel where it is good to stay.
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Automatically translated
Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
christinechin25 wrote a review Mar 20
kuala lumpur
5.0 of 5 bubbles
Loved our recent stay at this hotel. It is a beautiful hotel; stunningly decorated but not over the top, with class and elegance.
Our check in was very smooth and welcoming, we were offered a glass of champagne whilst checking in, how lovely.
I had booked a standard room but upon checking in was informed that we have been given a complimentary upgrade to a premium room, what a pleasant surprise!
Our room was very spacious with all the amenities that you’ll expect from a top notch hotel. Bed and pillows were very comfortable. There were free bottles of water in the room, can request for more bottles.
Bathroom was spacious too with a double wash basin and a bath tub. Every evening there is a turndown service.
Location wise it was very central and very near to all the tapas restaurants and shopping areas.Even the famous street Cava Baja for tapas is nearby.
The staff were very warm and friendly. We thoroughly enjoyed our stay here, too bad we stayed only for 3 nights but we will be back
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Date of stay: March 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded 2 days ago
Dear Christine, Greetings from Palacio de los Duques, a Gran Meliá Hotel! Thank you for taking the time to review your stay. It is a pleasure to hear that the elegance and class of our historic establishment resonated with you. We are delighted to learn that the surprise upgrade to a premium room added to the comfort of your experience. Your recognition of the spaciousness and amenities of your accommodations, along with the attentive turndown service, reflects our dedication to a life well-lived. The central location of our hotel, nestled in the heart of old Madrid, is indeed perfect for exploring the city's rich tapestry of tapas restaurants and shopping areas. Our team is heartened by your kind words about the warmth and friendliness encountered during your stay, as we strive to embody the signature warmth and style synonymous with Spanish hospitality. We look forward to the pleasure of welcoming you back. Many thanks again, Laura L., Voice of Customer Coordinator
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AshishGurgaon wrote a review Mar 2024
Gurugram (Gurgaon), India
5.0 of 5 bubbles
This hotel lies in the Madrid de los Austrias, next to the Royal Palace and the Almudena in the heart of old Madrid city. The location is extremely convenient to walk to major attractions which we explored. We had opted for their 'Red Level' lounge access room. We were promptly checked in by their front desk staff who had already kept the room ready and honored our request for the lowest floor. The room itself was spacious and very comfortable. The lounge is located at their ground floor and has excellent offerings though out the day. When the staff found out that we are vegetarians, they made special effort to make vegetarian dishes for us. We really appreciate it and thank them for it. The buffet breakfast spread is also vast and delicious. Overall the hotel has an excellent ambience. Their outdoor restaurant is superb and served us delicious vegetarian food.
Overall, the entire stay was beyond expectation and the staff: front desk, housekeeping, lounge, Bell, Restaurant made it exceptional. Please Keep it up!
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Date of stay: October 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: The lounge access is worth the little extra payment.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded Mar 18, 2024
Dear Mr. Ashish, Greetings from Palacio de los Duques, a Gran Meliá Hotel! We appreciate you taking the time to review your recent experience. We are delighted to hear that our RedLevel lounge provided a refined and comfortable space that met your expectations and that our team's attentiveness, especially in accommodating your dietary preferences, added a personal touch to your stay. Your commendation of our sumptuous rooms and the expansive buffet breakfast echoes our dedication to a life well-lived, offering an unrivalled fine dining experience. It is gratifying to learn that the warm and intuitive service from our staff across all departments contributed significantly to the exceptional nature of your visit. We cherish your appreciation for our outdoor restaurant and its ability to cater to your vegetarian palate with state-of-the-art gastronomy. Your endorsement of our privileged location, within walking distance of Madrid's iconic cultural landmarks, is a testament to our commitment to providing guests with an immersive experience in the heart of Spanish heritage and hospitality. We would be delighted to welcome you back on another occasion. Kind regards, María Fdez. de Valderrama Voice of Customer Coordinator
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kif.calvert wrote a review Aug 2024
Manchester, United Kingdom
+1
5.0 of 5 bubbles
All staff greet you courteously and are helpful and friendly, they represent the hotel very well from concierge, reception, dining staff, bar staff and maids. Consistently kind. The room was spacious and had excellent themed decor. The double bed was massive and had soft and comfortable bedding. Internet was easy to connect to and seemed to have good usage speed. The bathroom was very clean and had a bath tub, walk in shower with rainfall shower as well as a removable shower head. The shower was lovely and hot and a great refresher after a day out exploring in the sunshine. The buffet breakfast had a vast selection of foods from the hot type of bacon, eggs, hash brown etc, toast, juices, fruit, cereals, meats and cheeses. Plus a small menu of individual items to be made on demand.
The rooftop bar is a great place to have a drink and watch the sunset and then the subsequent night time views.
The hotel is in a great location for exploring and I would highly recommend a stay here when visiting Madrid.
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Date of stay: August 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: When dining outside at breakfast watch out for the pesky pigeons- they gather to scavenge food
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded Aug 28, 2024
Dear Mr Keithcalvert, Thank you for taking the time to review your stay. We are elated to hear that our staff's courteous greetings and helpfulness beautifully represented our dedication to a life well-lived. Your acknowledgement of the spacious room adorned with the thematic influence of Velázquez's Meninas reflects our commitment to combining architectural beauty with culturally significant decor. It is wonderful to learn that the bed's comfort paralleled the luxury of our sumptuous rooms, and that the connectivity and speed of our complimentary Wi-Fi met your needs seamlessly. The praise for our rooftop bar, an iconic luxury property, echoes our vision for providing dramatically beautiful landmarks and spaces for our guests to enjoy. Furthermore, the extensive selection at our breakfast buffet is indeed a testament to our unrivalled fine dining experience. We regret to hear if any aspect did not meet expectations, though we note your review does not specify such concerns. Rest assured, our team is devoted to upholding the highest standards of service and comfort. We would be delighted to welcome you back on another occasion. Kind regards, Laura López, Voice of Customer Coordinator
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Lestat1973 wrote a review Sep 2022
San Francisco, California
+1
5.0 of 5 bubbles
Stayed for a week while visiting Madrid, used to live in the city so not my first time there, but it was my first time at the hotel, usually stay at the Meliá Fénix but wanted to try something new. Very glad I did. Service was superb, location is very centric and short walk to many of the major tourist attractions, few steps from the Teatro Real and Royal Palace, but on a quiet street with many restaurants attended by locals, not usual tourist traps. Had a Red Level Room so could snack at lunch and dinner on the lounge, I essentially ate there since the small plates were so good. The room was very comfortable and while Madrid was experiencing a heatwave with temperatures close to 100F (38°), the room stayed at a nice 22° or below. Room was huge, and the walk in closet had a lot of space. The terrace on the roof was perfect for views of Madrid, had a plunge pool and jacuzzi that I never used but looked very inviting, there was also a lifeguard always present which impressed me. One thing my room did not have were views, If you are looking for sweeping views of Madrid this is not the best hotel for that, it’s in the “old Madrid” where buildings are not very tall, but have to say never missed them, just had to go to the terrace and have a sweeping view of Madrid and the Sierra, with good binoculars you may be able to see El Escorial and Valley of the Fallen in the distance. Breakfast was superb, there was buffet but you could also order a la carte. Excellent eggs Benedict, and never go wrong with a mimosa to start the day. The bathroom was also good, if a little cramped. Something to consider is that the shower is separated from room by a wall of glass, with a curtain on bedroom side for privacy. I was by myself so not an issue, but if families something to consider. The bathtub inside the shower was huge and made taking a bath very easy, rain shower also very nice. Regarding parking, I arrived driving from Bilbao, Madrid traffic has not changed, avoid if you can. As I said hotel is in the old Madrid so road to hotel is also small but it’s part of the fun of traveling. The parking does not belong to Hotel, it’s right down the street few steps away and open 24h, can’t recall how much was for 24h but I decided to return car earlier since public transport is excellent all throughout Spain but specially in Madrid. Took a taxi to the airport that hotel arranged and went very smoothly, right on time. Metro stations are few steps away also, either downhill in Opera, or few steps uphill in Santo Domingo station. I will definitely recommend and plan to return when I’m back in Madrid.
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Date of stay: September 2022Trip type: Travelled solo
Room Tip: Red Level rooms are worth it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandra Hernández, Guest Services / Front Office at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded Sep 25, 2022
Dear user Lestat1973, In the first place, we would love to express our gratitude for your time taken to share your experience with Tripadvisor community. For our team it is the biggest honor to know that our clients were satisfied with the stay in Palacio de los Duques, a Gran Meliá Hotel. We are truly happy and flattered by your words. Our clients and their satisfaction is the biggest gift for every member of our staff. Specially, your mention to our service which is, with no doubt, our biggest and most important prize. We really appreciate your words about your likeness of our rooms, facilities and service. We are all looking forward welcoming you back soon to your home in Madrid! Greetings from the heart, Sandra Hernández, Guest Experience Manager
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Kdeep91 wrote a review Feb 2025
London, United Kingdom
5.0 of 5 bubbles
Beautiful hotel, lovely staff, tasty food!

I took my 4 year old son on a long weekend to Madrid and many of the options central in the city seemed quite cramped as you’d expect - but we were pleasantly surprised at how spacious our room was (think was one up from the regular size) - very modern, TV with HDMI input (for our own movies when the little one was tired), beautiful art and aesthetic (and fragrance) throughout.

The staff were wonderful, they let us use their luxury Mercedes several times to get to our destinations, and the concierge was super helpful.

Food was great, a lot of “off-menu” items to ask for my picky muncher but it was all tasty and again the overall decor and aesthetic even with the dishes just kept sustaining those opulent vibes.

Location wise it was an easy walk to all of the places we wanted to go, a few minutes from the palace and under 10 minutes from Sol or the Gran Via for all the hustle and bustle, but the hotel itself is just slightly tucked outside.

Also, for anyone with little ones, there’s a small public park literally right outside.

Only issue I had with the hotel was that the swimming pool wasn’t open as this is still Winter - and whilst understandable - it was one of the reasons I booked as it wasn’t clear it was closed - but it doesn’t deter from my review as I probably just missed it.

For my next European city break I definitely want to find other hotels like this one!
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Date of stay: February 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded 3 weeks ago
Dear Guest, Greetings from Palacio de los Duques, a Gran Meliá Hotel! Thank you for taking the time to share your review. It is a delight to hear that the spaciousness of our accommodations exceeded your expectations, providing both comfort and a touch of modernity with technological conveniences for you and your young companion. Our team is thrilled to know that their attentive service, including the use of our luxury Mercedes, made your stay more enjoyable. We are also pleased that the culinary offerings at our restaurants catered to your tastes, complementing the overall sense of luxury that we strive to provide. We apologize for any inconvenience caused by the seasonal closure of our swimming pool during your stay. We understand how this may have affected your experience and appreciate your understanding. All of the team do hope that we have the pleasure of seeing you again in the future. Kind regards, Caroline Prieto, Voice of Customer Coordinator
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HonestTraveler wrote a review Apr 2023
Glen Gardner, New Jersey
+1
3.0 of 5 bubbles
This hotel is pretty but not quite certain what it wants to be. During check-in, the front desk person immediately tried to sell us an upgrade. My take is if the hotel is not full and you want me like the hotel and recommend it, give me a complementary upgrade. I found this to be a cheap technique. Parts of the hotel look elegant, but the rooms are full of metal cabinets and cheap table and chairs. The room was very small, and the bathroom was exceedingly tiny. In fact, our room here was smaller and more expensive than our hotel in Barcelona, and the one in Barcelona was a luxury hotel. The shower space between the tub and wall was so small it was dangerous. There was no storage in the bathroom beyond a tiny shelf. I took the hair dryer and spare towel out of the only drawer to give us some extra space. There were two good size closets and plenty of drawers. We were told that we could drink the water from the bathroom, but it was well chlorinated. We were never told that we would be given bottled water in the evening so we bought our own at a local store. I believe that we were given the wrong room. I paid for a premium room and based on the pictures online, I was given a classic room. Room service brought a special snack meant for a business group to our room. I called downstairs but they had us keep the treat as they couldn't give it to anyone else. When my husband looked at our room account online, it showed that our room was unoccupied. After I spoke with the front desk about all of these issues, they had a complementary bottle of champagne brought to our room. The head bellman, Hector, was very accommodating. Most of the staff were very polite and tried to make our visit comfortable. Still, this did not make up for all of the issues or the small room. We had a drink at the outdoor lounge and restaurant, The Terrace. We got our drinks but when a group of around twenty came for dinner, our server never reappeared to see how we were doing. They obviously could not handle such a large group. Additionally, The Terrace is open to the street so anyone can just walk in. Although this hotel is centrally located to the palace and the Gran Via, we would never stay here again.
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Date of stay: April 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Ask a lot of questions to ensure you are getting what you paid for.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Responded Apr 26, 2023
Dear Ms Fb, Greetings from Palacio de los Duques, a Gran Meliá Hotel! We appreciate you taking the time to provide us with your opinion regarding your recent stay. We are glad to hear that you found our hotel to be pretty and appreciated the efforts of our staff, especially Hector, in making your stay comfortable. We take pride in our team's dedication to providing exceptional service to our guests. However, we are sorry to hear that some aspects of your stay did not meet your expectations. We apologize if you felt that the room you received was not the one you booked. Our Premium rooms are indeed larger than our Classic rooms, and we would have been more than happy to address any concerns during your stay to ensure your satisfaction. Regarding the bathroom size and storage, we understand that preferences may vary, and we appreciate your feedback as it helps us improve our offerings. Our hotel is designed with a blend of classic elegance and modern flair, and we strive to provide a comfortable and stylish environment for our guests. We also ensure that our guests are provided with bottled water daily, and we apologize if this was not clearly communicated to you. As for your experience at The Terrace, we are sorry for the inconvenience and will address this with our team to ensure better service in the future. We hope to welcome you back soon. Best wishes, Maria Fdez. Valderrama, Voice of Customer Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Deb P
Washington, DC50 contributions4 helpful votes
I know they have an elevator, but you should email them your questions. They are great and very responsive. It is a gorgeous hotel!
emmaandamber asked a question Sep 2022
michigan80 contributions3 helpful votes
What time does breakfast begin for Red Level guests?
Answer from Sandra Hernández
Madrid, Spain
Good Morning, The breakfast start at 7:00 am. Thank you!
luv2tripalot asked a question Nov 2021
Dallas, Texas353 contributions157 helpful votes
The New Year's Eve Gala attire, is it formal?
KTanwar asked a question Jun 2021
Rochester, New York31 contributions5 helpful votes
Hello, do they have an airport shuttle service?
Rossana012570 asked a question Feb 2020
Arlington, Virginia37 contributions3 helpful votes
How comfortable are the sofa beds in this hotel? Thanks!
Answer from Yveline Q
Melbourne, Australia96 contributions89 helpful votes
Never used one... the beds are very comfy though.. why don’t you ask the hotel and mention to them that it is important for you to know as you obviously Intend to use it.
Summer R wrote a tip Mar 20
5 contributions
5.0 of 5 bubbles
"Opt for red level!"
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PatrickLongBeach wrote a tip Mar 17
Peoria, Arizona598 contributions298 helpful votes
5.0 of 5 bubbles
"Upgrade to Red Club level"
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ElodieGL wrote a tip Mar 15
Teddington, United Kingdom18 contributions7 helpful votes
5.0 of 5 bubbles
"Stay in the Red Level to have a bigger room and access the Red Level lounge."
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JULIO m wrote a tip Mar 12
2 contributions
5.0 of 5 bubbles
"Make sure you visit the rooftop with a great view"
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Tania S wrote a tip Mar 11
11 contributions3 helpful votes
5.0 of 5 bubbles
"Nothing ! It was perfect !"
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Not the right property for you?
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PRICE RANGE
C$607 - C$922 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tryp ambassador hotel madrid, tryp hotel ambassador, tryp hotel madrid
FORMERLY KNOWN AS
Tryp Madrid Ambassador
LOCATION
SpainCommunity of MadridMadridPalacio / Ópera / Centro / Austrias
NUMBER OF ROOMS
180
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Palacio de los Duques Gran Meliá - The Leading Hotels of the World - UPDATED 2025 Prices, Reviews & Photos

Frequently Asked Questions about Palacio de los Duques Gran Meliá - The Leading Hotels of the World
Which popular attractions are close to Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Nearby attractions include Royal Palace of Madrid (0.4 km), Gran Via (0.3 km), and Gula Gula (0.2 km).
What are some of the property amenities at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Conveniently located restaurants include Steakburger Preciados, Steakburger Arenal, and Camino Sacramento.
Are there opportunities to exercise at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Palacio de los Duques Gran Meliá - The Leading Hotels of the World have airport transportation?
Yes, Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Palacio de los Duques Gran Meliá - The Leading Hotels of the World located near the city centre?
Yes, it is 0.9 km away from the centre of Madrid.
Are any cleaning services offered at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Yes, dry cleaning and laundry service are offered to guests.
Does Palacio de los Duques Gran Meliá - The Leading Hotels of the World offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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