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AC Hotel Aitana

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#162 of 446 Hotels in Madrid
Certificate of Excellence
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AC Hotel Aitana
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341 Reviews from our TripAdvisor Community

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Showing 157: English reviews
Worcester, United Kingdom
Reviewed 1 week ago

A little away from the city centre, but close to the conference venue we were attending and under 30 minutes by metro into town. The reception staff were helpful and courteous and the room was very quiet as requested (712). Unusually these days the window could be fully opened to cool the room temperature if/when needed. Bed very comfortable, WiFi...

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Helpful?
Thank DavidFOSH
Rocio B B, Front Office Manager at AC Hotel Aitana, responded to this review

Dear DavidFOSH, Thank you very much for sharing your thoughts with us. We really appreciate it from your part. In your next stay, please, you can request the amenities you need asking in reception. We are very happy to welcome you back to our hotel. Sincerely, Rocío Barroso. Front Desk Manager.

Pego, Spain
Reviewed 2 weeks ago

This hotel is situated on the outskirts of Madrid close to Real Madrid´s football stadium. Public transport is very good metro and buses. The only comment is that the hotel is close to a very busy main road and the traffic noise is constant. Triple glazing is recommended

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Helpful?
Thank Gi m
Boston, Massachusetts
Reviewed 2 weeks ago

This is a comfortable, quiet hotel that is perfect for business trips or for anyone who wants to stay close to the Real Madrid Stadium (Estadio Santiago Bernabéu). There is decent food in the hotel, a fitness center, a modern room, and comfortable bed. I was in town for business, so I stayed close to the office. The hotel is...

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Helpful?
Thank Mike A
Rocio B B, Front Office Manager at AC Hotel Aitana, responded to this review

Dear Mike A, We really appreciate that you have shared your comments with us, are very much valued. We look forward to seeing you again the next time you visit Madrid. Sincerely, Rocío Barroso Front Desk Manager

Spirano, Italy
Reviewed 4 weeks ago via mobile

I stayed 3 nights in this hotel, quite outside the center and close to the Real Madrid stadium, totally well connected to the center through busses and metro very close (around 15-20'away). The first floor is influenced by the traffic in term of noise. Good breakfast, wide choice. Helpfulf personnel. No carpets! Perfect for allergies to dust. Very clean! Wide...

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Helpful?
Thank pb2980
Rocio B B, Front Office Manager at AC Hotel Aitana, responded to this review

Dear Pb2980, I am glad to hear that your stay was pleasant Thank you for sharing your experience with us and we will take note of your comments and will try to improve. Thank you again for your time and come visit us again soon! Rocío Barroso Front Desk Manager

Miami, Florida
Reviewed 1 November 2016 via mobile

I have stayed here twice while on short business trips to Madrid. The hotel offers great value compared to the other ones located in the vicinity. It has been renovated, the rooms are comfortable and clean, albeit a bit dark if you get one of the ones that face the inner courtyard. The mattresses could be firmer, but are acceptable...

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Helpful?
Thank Paulo E
Rocio B B, Front Office Manager at AC Hotel Aitana, responded to this review

Dear Paulo E Thank you for sharing your opinion with us. Firstly, I would like to apologize for the problems caused with heating during your stay. I hope next time you will experience a better impression from us and we will make our best to keep improving. Sincerely, Rocío Barroso Front Desk Manager

Rio de
Reviewed 31 October 2016 via mobile

It's a good hotel close to the metro station and to the Bernabeu Stadium. Very Clean and with very standard amenities. The breakfast was very good. The room is not too big and there's no safer in the room. The best El Corte Ingles in town is walking distance!

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Helpful?
Thank Helena L
New York City, New York
Reviewed 22 October 2016

This is a very nice hotel. The staff are very friendly, the rooms are clean, and in my particular case I had a beautiful terrace. It's right next to the stadium where Real Madrid plays, so you plan on visiting the stadium you can't beat this hotel's location. It's also very close to the 10 line on the subway, so...

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Helpful?
Thank NYC_Rock
Rocio B B, Front Office Manager at AC Hotel Aitana, responded to this review

Dear NYC Rock We appreciate your nice comments and celebrate you have enjoyed your stay with us. It would be great to welcome you again at Ac Aitana by Marriott Hotel very soon. Best regards from all Ac Aitana by Marriott staff. Sincerely, Rocío Barroso Front Desk Manager

Reviewed 17 October 2016 via mobile

Maybe 4* is one too much... Very expensive breakfast (€22 per pop); we went 200m to the right and had breakfast at a Paneria in the Cuzco roundabout, total € 21,45... No safe in the rooms (we had a Superior and a Standard), only coffee in the Superior. Wrong choice of TV package (no sports). No restaurant. Room Service; yes....

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Helpful?
Thank Repetepete
Rocio B B, Front Office Manager at AC Hotel Aitana, responded to this review

Dear Repetepete, Firstly, I would like to thank you for sharing your comments with us. We will share your message appropriately within the organization. I hope next time you will experience a better impression from us and we will make our best to keep improving. It would be a pleasure to welcome you again at Ac Aitana Hotel. Sincerely, Rocío...

Southlake, Texas, United States
Reviewed 2 October 2016 via mobile

Stayed here on two occasions and both were great. The wifi has good data rates and is usually included in the room rate. There's good working space in the rooms. The staff speak good English and are very service oriented. I'll continue to stay here anytime I'm in Madrid.

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Helpful?
Thank Glenn D
Rocio B B, Front Office Manager at AC Hotel Aitana, responded to this review

Dear Glenn D, Thank you for sharing your opinion with us. I am glad to hear that your stay was pleasant. Your feedback is very important for us to continue to improve our service. We are happy to welcome you soon. Sincerely Rocío Barroso Front Desk Manager

Paris, France
Reviewed 19 September 2016 via mobile

I have been many Times and haven't had à Bad room i actually quite like the mix of slightly retro that it gives. The gym is small with 2 bikes, two running mats, an assisted runner and à few weights but it does the trick even if all is written in spanish (its on the first floor). Food and drinks...

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Helpful?
Thank patrick L
Rocio B B, Front Office Manager at AC Hotel Aitana, responded to this review

Dear Patrick L, Thank you very much for your review. We really appreciate it from your part. Is a pleasure for us to know AC Aitana Hotel is one of your first choices in the city. Thank you again for your time and come visit us again soon! Sincerely Rocío Barroso Front Desk Manager

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Modern comforts in a peaceful atmosphere for the business or leisure traveler; located next to the Santiago Bernabeu Stadium. ... more   less 

Additional Information about AC Hotel Aitana

Address: Paseo Castellana 152, 28046 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $114 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel Aitana 4*
Number of rooms: 111
Reservation Options:
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Also Known As:
Ac Hotels Madrid
Ac Hotel Madrid
Hotel Style:
#65 Business Hotel in Madrid
#85 Romantic Hotel in Madrid
#110 Luxury Hotel in Madrid
#144 Family Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from AC Hotel Aitana staff and other travellers.
2 questions
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Questions? Get answers from AC Hotel Aitana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor, away from road”
 of 5 bubbles DavidFOSH, 29 Nov 2016 | Read review
“All rooms either face or corner on to the main road”
 of 5 bubbles 285gim, 23 Nov 2016 | Read review
“Ask for a room with a terrace.”
 of 5 bubbles NYC_Rock, 22 Oct 2016 | Read review
“Ask for a room on the 10th floor. Quiet.”
 of 5 bubbles iamquintin, 8 Sep 2016 | Read review
“As high as possible and also, if you want to suspend trafic noise, window towards the inner yard.”
 of 5 bubbles 291fredrikl, 18 May 2016 | Read review
5 of 5
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