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Emperador Hotel Madrid

Calle Gran Via 53, 28013 Madrid Spain
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Free cancellation until 21-08-12
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Free cancellation until 21-08-13
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Free cancellation until 21-08-13
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Traveller (1349)
Room & Suite (556)
Dining (82)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.


#186 of 479 hotels in Madrid
Travellers' Choice
Emperador Hotel in Madrid is perfectly located in the lively Gran Vía of Madrid, only a few minutes of the main tourist attractions in the capital. It offers 232 guestrooms, meeting rooms and an amazing rooftop with terrace and swimming pool in season. Other services in the hotel: gym, souvenirs shop, hairdressing, steam bath and valet parking, among others.
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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Paid wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Fitness classes
Breakfast buffet
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Non-smoking hotel
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Private balcony
Room service
VIP room facilities
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Centrally Located
Languages Spoken
English, Spanish
2844Reviews88Q+A100Room tips
Traveller rating
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Popular mentions
emvi-op-reis wrote a review Jul. 2021
Makati, Philippines270 contributions126 helpful votes
We booked before we read the reviews and were a bit concerned after we did. However, no reason for concern! We are very happy with our stay (7d). We got where we paid for and will be happy to return in a few weeks. All facilities were in excellent state (given that this is a somewhat older hotel), service was very good and friendly. As - not so young - guests we very much appreciated the extra attention during check-out and the assistance with our luggage.
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Date of stay: July 2021
Room Tip: The Gran Via facing rooms may her some traffic noise
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dee V wrote a review Jul. 2021
4 contributions2 helpful votes
I definitely expected a better hotel, especially when classified as 4 stars- I have traveled a lot and had experienced better. 1) The check-in process wasn't all that delightful, the male concierge, who was also the bellboy was a complete jerk during out entire stay. He seemed very miserable and honestly, shouldn't be working there. The women however, were so pleasant to speak too! If only they had been the ones to help me and my husband out. The male concierge couldn't even give me the dial-out number , instead was a jerk when I asked if I could use their phone. SO DISRESPECTFUL! 2) Hotel bars 5***** great! (both the lobby and top floor bars -great service) 3) Rooms- thumbs down, the hallways and the room smelled awful! They smelled OLD! They should really give those rugs a thorough cleaning. The only thing that makes this hotel a 4* one is the lobby, which is gorgeous, and the prices! Otherwise, it's definitely a 3 star.
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Date of stay: August 2020Trip type: Travelled as a couple
Rigmor E wrote a review Jul. 2021
1 contribution1 helpful vote
Horrible service. Dirty, old, rude personnel. Not at all 4 star. Don’t go waste of money with so many other better options. We ended up changing to a way better hotel without nasty stains and bad service
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Date of stay: July 2021Trip type: Travelled as a couple
1 Helpful vote
Connie M wrote a review Apr. 2020
West Palm Beach, Florida23 contributions53 helpful votes
I was scheduled to visit this hotel in May with several other friends. The hotel is closed for all of the month, and they refunded my account without me having to ask. They were proactive which was very impressive!
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Date of stay: April 2020
2 Helpful votes
Cleo N wrote a review Mar. 2020
40 contributions14 helpful votes
We are from Chicago and based on the review ratings we decided to stay here for 3 nights. Overall impression average. Pros: Great service. Staff is helpful with bags, when we called the shower not hot and the safe not working they sent someone up to fix it immediately and the best thing is we arrived at 11am and check in time was 2pm. They were kind enough to give us a room immediately. Nice lobby area Cons: Rooms are old and in need of updates. The interior is old, the stairways at the lobby are worned out and not appealing. Initially we booked a standard double room at the 9th floor. The room smelled of sewer and the hallway leading up to the room has this bright red carpet which reminds me of the movie shining. I suggest the hotel get rid of that carpet. So we weren’t happy w the room so we asked for an upgrade which cost additional 50 euros a night. Even with the upgrade, the room was slightly nicer but still old. The bathroom walls and countertop are probably many years and the bathrobes provided were so worned out that it looks like it’s been washed a million times. Get new robes! I regret booking this hotel but didn’t wanna pack and move to another hotel so we stayed to avoid the hassle of moving. If you want no frills good service hotel go for it. But for the same price I would rather go for a more modern hotel. This hotel is in great locations but so are other hotels along the same street like hotel h10 villa la reina, hotel regente, vincci capital. For the price we paid, I thought I could have gotten a much better deal.
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Date of stay: March 2020
1 Helpful vote
US$104 - US$199 (Based on Average Rates for a Standard Room)
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SpainCommunity of MadridMadridGran Via / Palacio / Centro
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Frequently Asked Questions about Emperador Hotel Madrid
Which popular attractions are close to Emperador Hotel Madrid?
Nearby attractions include Gran Via (0.04 km), Linked Minds Escape Room (0.3 km), and Iglesia de San Antonio de Los Alemanes (0.4 km).
What are some of the property amenities at Emperador Hotel Madrid?
Some of the more popular amenities offered include a rooftop bar, a pool, and a lounge.
Which room amenities are available at Emperador Hotel Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Emperador Hotel Madrid?
Guests can enjoy a rooftop bar, a lounge, and a poolside bar during their stay.
Is parking available at Emperador Hotel Madrid?
Yes, valet parking is available to guests.
What are some restaurants close to Emperador Hotel Madrid?
Conveniently located restaurants include SteakBurger Gran Vía 55, Oven Mozzarella Bar, and Curry Masala.
Are there opportunities to exercise at Emperador Hotel Madrid?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Emperador Hotel Madrid located near the city centre?
Yes, it is 1.0 km away from the centre of Madrid.
Are any cleaning services offered at Emperador Hotel Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does Emperador Hotel Madrid offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Emperador Hotel Madrid?
The staff speaks multiple languages, including English and Spanish.