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Hesperia Madrid

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#14 of 446 Hotels in Madrid
Certificate of Excellence
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Hesperia Madrid
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1,197 Reviews from our TripAdvisor Community

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Showing 599: English reviews
Stockholm, Sweden
Reviewed yesterday NEW

I give the hotel a perfect score because the hotel personell were tremendous in going the extra distance to be friendly and helpful. The hotel room was spacious and nicely kept, but I would have appreciated it if there had been a weak night light of some kind near or in the bathroom to make it easy not to bump...

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Helpful?
Thank Edward P
Hong Kong, China
Reviewed yesterday NEW

Stayed here for one night on short notice. Front desk staff where very helpful. Room was very clean. However no free bottles of water in rooms. That seems a little odd for a 5 star hotel. Room's bathroom was quite large and had everything you needed. Over all a nice hotel. No issues.

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Thank brendanhoranhk
london
Reviewed 5 days ago NEW

solid quality hotel. The beds and pillows are comfortable, the facilities are above average. The hotel is poorly situated for the downtown attractions but good for business district. Having said that when i ordered a beer at the bar, it took over 15 minutes to come when there was only me and my colleague in the bar, then when it...

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Helpful?
1Thank sjames73
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear sjames73, Let me thank you for taking the time in let us know about your recent stay with us. We are glad to know that you enjoyed our facilities and our rooms. Nevertheless, we regret to learn of the challenges you experienced during your recent visit. At Hesperia Madrid Hotel we continuously strive to offer exceptional levels of service,...

Faridabad, India
Reviewed 1 week ago

Luxury hotel with all the positives. Food is great and the rooms are luxurious and comfortable. Staff friendly and helpful. Bus station and metro station just outside the hotel, making the commute very easy. I can't think of any negatives of this place.

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Helpful?
1Thank shineymittal
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear shineymittal, We would like to thank you for the time you took to share your opinion on Tripadvisor in reference to your last stay with us. At the Hotel Hesperia Madrid our aim is to exceed your expectations and we really appreciate when our guests let us know. Looking forward to welcome you back in the near future. Yours...

Madrid, Spain
Reviewed 1 week ago

Nice hotel. Amazing staff. Outstanding breakfast and food quality.Small room to hot but cozy and expensive. The local toon of the hotel is amazing, waking distance to nice restaurants and roads. Service definitely is 5 stars.

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Helpful?
Thank Jose N
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Jose N, We would like to thank you for the time you took to share your opinion on Tripadvisor in reference to your last stay with us. We are so pleased that you were able to experience our hotel and enjoy the high service we pride ourselves on. Looking forward to welcome you back in the near future. Yours...

Nottingham, United Kingdom
Reviewed 1 week ago

This was our first visit to Madrid. We were really impressed with all the staff at the hotel, very attentive, friendly and professional. We were upgraded to a junior suite which was lovely and roomy, the Nespresso machine and Ipod dock are nice touches. The Breakfast selection was varied and good quality. The hotel is ideally situated and we had...

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Helpful?
1Thank mitchell164
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear mitchell164 Even though we frequently receive positive comments about our Hotel, yours are specially exceptional. Be assured that they will encourage our team to continue with our efforts to achieve continuous improvement and excellent service. Again, many thanks for your inspiring remarks and we hope to welcome you back in the Hotel Hesperia Madrid in the near future. Yours...

Trento, Italy
Reviewed 2 weeks ago via mobile

I had the best of times in Madrid for a couple of days. The hotel is fabulous but what really made the difference is the very attentive service, from the attention you get at breakfast to when you come back "home" after a long day to see the sweet message left on the bed.

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1Thank PaoloMario
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear PaoloMario, It was truly a pleasure having you as our guest during your recent visit to Madrid. On behalf of the entire team at Hesperia Madrid Hotel, we are so pleased that you were able to experience our hotel and enjoy the high service and quality levels which we pride ourselves on. We will share your kind words with...

Toronto
Reviewed 2 weeks ago via mobile

We stayed in a Penthouse Suite, also known as a Suite Atico at the Hesperia Madrid and loved it. The entrance and lobby area is lovely. Check in was friendly and fairly quick. The suite was very spacious with a fridge/minibar and a nespresso machine. The living area was nicely furnished. There was a separate bedroom and the bathroom was...

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Helpful?
1Thank Excaper
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Excaper, Even though we frequently receive positive comments about our Hotel, yours are specially exceptional. Be assured that they will encourage our team to continue with our efforts to achieve continuous improvement and excellent service. I have read your comments literally during our last operational meeting and also put a copy on our staff information board. Again, many thanks...

Salisbury, United Kingdom
Reviewed 2 weeks ago

I did not know what to expect with Hesperia but was pleasantly surprised. We were offered an upgrade to a junior suite which I considered worthwhile as there was lots of space. The road can be a bit noisy though. Hotel is a good half hour walk from the old city centre but there was a metro station just outside...

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Helpful?
1Thank Hugh D
MariaHerrer0, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Hugh, We would like to thank you for the time you took to share your opinion in Tripadvisor in reference to your last stay with us. At the Hotel Hesperia Madrid it is our aim to exceed your expectations and we really appreciate when our guests let us know. Looking forward to welcome you back in the near future....

Stockholm, Sweden
Reviewed 2 weeks ago

Hotel is fairly well situated. You can walk to the central sights but takes a while. The subway is very close (station Gregorio Marañon), cheap and efficient. You are met by excellent and friendly service at the hotel. It is a bit "old" luxury, not the modern style (a bit like Gran Melia Fenix where I've also stayed). Had an...

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Helpful?
1Thank poha8990
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Poha, Greetings from Madrid and thank you very much for your great review. It is always a pleasure to have you as a guest and I am very pleased that you very much enjoy the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, María Herrero Guest Relations Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
La Manzana
La Manzana
Cuisines: Mediterranean, European, Spanish
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located, the sophisticated and chic Hotel Hesperia Madrid is one of the city's leading contemporary luxury showcases. ... more   less 

Additional Information about Hesperia Madrid

Address: Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $170 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hesperia Madrid 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
Hesperia Madrid Hotel Madrid
Hesperia Hotel Madrid
Madrid Hesperia Hotel
Hotel Style:
#5 Business Hotel in Madrid
#8 Family Hotel in Madrid
#11 Luxury Hotel in Madrid
#13 Romantic Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hesperia Madrid staff and other travellers.
13 questions
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London, United Kingdom
Idaho, USA
over a year ago

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Questions? Get answers from Hesperia Madrid staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had the street view and liked our room on 5th floor. Not sure of other rooms.”
 of 5 bubbles shineymittal, 25 Nov 2016 | Read review
“Suites are big with nice amenities”
 of 5 bubbles Rusby1, 14 Nov 2016 | Read review
“There can't be a bad room in the whole facility. Our group had four rooms in different areas, all were great”
 of 5 bubbles 597gilberta, 2 Nov 2016 | Read review
“Rooms with street view.”
 of 5 bubbles ZSimm, 26 Oct 2016 | Read review
“Ask for a superior room if you prefer even a luxurious place”
 of 5 bubbles Extremelytrue, 26 Oct 2016 | Read review
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