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Melia Madrid Princesa

Calle Princesa 27, 28008 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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Free cancellation until 22-01-24
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (986)
Room & Suite (397)
Dining (65)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 20-06-23 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Melia Madrid Princesa
Updated 20-06-23 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#104 of 479 hotels in Madrid
Travellers' Choice
Melia Madrid Princesa offers 273 spacious contemporary luminous rooms, all with superb views. As well, it offers the delicious restaurant, where you can delight in exquisite Mediterranean dishes through our brand new menu. The exclusive ''The Level'' service is available too, and it includes complementary access to ''The Level Lounge'', where breakfast, free entry to the Wellness Center (in restricted hours) and an indoor swimming pool for adults and an open bar are located.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Business Centre with Internet Access
Conference facilities
Breakfast buffet
Breakfast in the room
Car hire
Taxi service
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Non-smoking hotel
Butler service
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Room service
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, French, Spanish, Chinese and 4 more
3240Reviews60Q+A100Room tips
Traveller rating
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Selected filters
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  • English
Popular mentions
L N R D wrote a review Jul. 2020
Redditch, United Kingdom71 contributions40 helpful votes
Do not book, was meant to stay in may and not only were my flights cancelled but the hotel was CLOSED was refused refund and after sending 10 emails and receiving no response and calling numerous times I was told “top of the queue to be looked at” I have been top of the queue since the 1st May!! No one has called me or even acknowledged me, Worse service ever received! they didn’t care and if I called up was just told can’t help your top of the Queue! I would hate to be at the bottom of this Queue Don’t touch Meliá clearly on the edge of going bust save your money and hassle and book with anyone else!!!! AVOID, and don’t ring customer service!!!!
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Date of stay: May 2020
5 Helpful votes
Sdit1974 wrote a review Mar. 2020
20 contributions11 helpful votes
Hotel's Favourite
Stayed at the Princesa for one night in a level room and would highly recommend. From the moment we arrived staff were so friendly and helpful and the location was great, easy walking distance to all attractions. The ‘level’ room service was outstanding. Welcome drink on arrival, managed an early check in too. Room, well equipped and fabulous views, although no English tv channels. From the outside hotel looks tired but inside it’s very impressive and modern. Breakfast, so much choice. The level service is definitely worth the upgrade. Plentiful self serve high quality and branded drinks and snacks through the whole day.
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Date of stay: March 2020Trip type: Travelled as a couple
1 Helpful vote
Response from Miguel M, Guest Experience Manager at Melia Madrid Princesa
Responded Mar. 3, 2020
Dear Sdit1974, It has been a great pleasure for us to have you here. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations. We are really pleased that you have had an impressive stay with us and we look forward to welcoming you back soon!!! Miguel A. Moral Guest Experience Manager
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EHarv25 wrote a review Jun. 2020
London, United Kingdom6 contributions19 helpful votes
We were due to stay at this hotel on May 25th. The hotel was still closed and our flight had been cancelled which was clearly out of our control so we requested a refund. Melia refused despite this not being our fault. We were offered vouchers which we explained is not appropriate - our son has asthma so we are not going to be risking any travel for some time plus we are still grieving having just lost a family member to this awful virus. We are not in a position to want to travel for a very long time and Melia showed no empathy when we explained our situation. No contact with Melia for a month despite asking for updates. Hilton on the other hand were proactive and helpful - a cancellation and refund was no problem which showed the vast difference between both hotel organisations.
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Date of stay: May 2020
4 Helpful votes
dlhauser wrote a review May 2020
Charlotte, North Carolina4 contributions10 helpful votes
I made a reservation at this hotel for the night of May 16, 2020. I received a notice that my reservation would not be honored because the hotel was closing for that time period due to Corona. The hotel would not give me a refund but rather a voucher which I won't be able to use because I will not be back in Madrid in the next year. I understand that the room was non-refundable but usually that assumes I cancel. If the hotel cancels you should get your money back. Be careful with this one. David Hauser
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Date of stay: May 2020
2 Helpful votes
Lu f wrote a review Apr. 2020
1 contribution1 helpful vote
Hi, we have booked three nights at this hotel for May 2020 via booking.com and due to the current epidemic, unfortunately we had to cancel our trip. I reached out to this hotel directly via email and got confirmation that I will get refunded without cancellation fees since it won’t be safe to travel to Spain next month. The hotel told me that I have to reach out to booking.com to get refunded , which I did. And now I just got an email from booking.com saying that when they reached out to the hotel directly, the staff at the hotel said I will not get a refund because it is a non-refunded rate! This creates a horrible customer experience and I would not recommend this hotel to anyone!!
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Date of stay: April 2020Trip type: Travelled as a couple
1 Helpful vote
US$149 - US$278 (Based on Average Rates for a Standard Room)
melia madrid princesa hotel madrid, sol melia madrid princesa
SpainCommunity of MadridMadridArguelles / Moncloa - Aravaca / Princesa
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Frequently Asked Questions about Melia Madrid Princesa
Which popular attractions are close to Melia Madrid Princesa?
Nearby attractions include EL BÚHO GAMES - La Zona Escape Experience (0.5 km), Templo de Debod (0.5 km), and Museo Cerralbo (0.4 km).
What are some of the property amenities at Melia Madrid Princesa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Melia Madrid Princesa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Madrid Princesa?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Melia Madrid Princesa?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Melia Madrid Princesa?
Conveniently located restaurants include Enklima, Origen Taberna, and Ablanedo.
Are there opportunities to exercise at Melia Madrid Princesa?
Yes, guests have access to a fitness centre during their stay.
Does Melia Madrid Princesa have an airport shuttle?
Yes, Melia Madrid Princesa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Melia Madrid Princesa?
Yes, dry cleaning and laundry service are offered to guests.
Does Melia Madrid Princesa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Melia Madrid Princesa?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Portuguese.