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Gran Melia Fenix

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Traveller (989)
Room & Suite (579)
Dining (111)
Overview
  • Excellent68%
  • Very good24%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
“red level”(188 reviews)
“dry martini”(38 reviews)
“dry bar”(21 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,323)
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1,245 results
Traveller rating
804
307
92
27
15
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804
307
92
27
15
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All reviewsred leveldry martinidry barmartini barclarins productsthe hard rock cafeprivate loungeleading hotels of the worldplaza colonpremium roomturn down servicesalamanca districtluxury hoteltapasbeautiful hotelupon checkbreakfast buffet is
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1 - 5 of 1,245 reviews
Reviewed 3 days ago

From start to finish, our stay was spectacular, thanks in part to the location and beauty of hotel, but mostly due to the friendly, courteous and professional staff. Clara at concierge was so accommodating and provided detailed explanations with maps when needed, front desk was...More

Review collected in partnership with The Leading Hotels of the World
Thank cgft
Hotel's Favourite
Reviewed 17 December 2017

We booked this Hotel to celebrate my 60th Birthday, and were very happy with our stay. The Hotel is luxurious, spotlessly clean and well mantained. All the staff are so polite and welcoming, always cheerful and ready to help. The martini bar is well worth...More

1  Thank vickypYork
Response from EstherVillanueva2016, Guest Relations Manager at Gran Melia FenixResponded 18 December 2017

Dear vickypYork, Greetings from Madrid! First of all, we are delighted to know we were chosen to celebrate such a special date. It has been a great pleasure to have you here and we are more than happy to receive such a positive feedback ....More

Reviewed 3 days ago

I want to rate this hotel better, but based on my stay it's hard to justify. Starting with what is good: - lovely classic Spanish luxury hotel. Old fashioned decor which isn't dated. - lots of luxury touches which place the hotel well above the...More

Thank JT14
Reviewed 4 days ago

The Gran Melia Fenix in Madrid is an outstanding hotel. The rooms, the staff, the restaurant, the reception area, and everything else is of the highest quality. The breakfast was simply superb. It is quite expensive to stay at this property, but it is well...More

Thank WarrenandFran
Response from EstherVillanueva2016, Guest Relations Manager at Gran Melia FenixResponded yesterday

Dear WarrenandFran, Greetings from Madrid! On behalf of myself and all the staff of the Gran Melia Fenix, I would like to thank you for having chosen us for your stay in Madrid, as well as for taking the time to post your comments on...More

Reviewed 2 weeks ago via mobile

We visited Madrid last month for our ten year anniversary and chose the Melia Fenix- what a great choice! The hotel is gorgeous and the service was top notch. Location is good. It’s in a very nice part of town with lots of bars, restaurants,...More

Thank megstu
Response from EstherVillanueva2016, Guest Relations Manager at Gran Melia FenixResponded 1 week ago

Dear megstu, Greetings from Madrid! First of all we would like to thank you for spending a bit of your time giving us a feedback. We are fortunate with our location, this will help our guests to enjoy the heart of Madrid within a few...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$211 - US$748 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Madrid
#12 Romantic Hotel in Madrid
#17 Family Hotel in Madrid
#26 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$211 - US$748 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Madrid
#12 Romantic Hotel in Madrid
#17 Family Hotel in Madrid
#26 Luxury Hotel in Madrid
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (989)
Room & Suite (579)
Dining (111)
Pool & Beach (2)
Amenities (50)
Family and Play Areas (5)
Business Centre & Event Rooms (4)
Nearby
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights
frame the neighbourhood of Barrio Salamanca. With
beautiful condominium buildings that make up most
blocks in this area, this part of town is refined and
quiet. It is also host to a few of the city's large
shopping avenues, including Calle Serrano and Calle
Jose Ortega y Gasset. A walk down these streets will
reveal upscale chains, small boutiques, and plenty of
...More
Questions & Answers
Ask a question
Mary T
5 January 2018|
AnswerShow all 4 answers
Response from vmfaulkner | Reviewed this property |
Just email the hotel.
0
Votes
Jane X
30 September 2017|
AnswerShow all 10 answers
Response from Campanu | Reviewed this property |
Of course, top quality Clarins toilettries plus all kind of amenities. And very nice towels as well.
1
Vote
Google Translation
27 March 2017|
AnswerShow all 6 answers
Response from EstherVillanueva2016 | Property representative |
Dear Migdaliacln, Thank you very much for your interest in our Hotel Gran Meliá Fenix, in Madrid. They Classic Rooms do not have a coffee maker, however, we can always deliver a Kettle up to your room for no extra cost, as... More
1
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Google Translation
Room Tips
"Check out the bar, the breakfast, and their tea room."
Read review
"Just went for the basic one, next time I will try the ones at The Level."
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"Ask for the room with the view of the Plaza Colon"
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"Go for the Red Level rooms. You won't regret it."
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