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Gran Melia Fenix

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#27 of 444 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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Gran Melia Fenix
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1,908 Reviews from our TripAdvisor Community

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Showing 1,079: English reviews
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Bromley, United Kingdom
Reviewed 2 days ago NEW

I was on business. This is perfectly situated to walk to all meetings or restaurants. The staff are very friendly and the rooms are very good indeed. I was impressed with the rate too. Ask for a room facing outwards from the hotel. the 6th floor is the "red" floor (presumably meaning the best rooms). In my view you don't...

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Thank Ben C
Reviewed 1 week ago NEW

We booked a family room for 2 adults and 2 kids . . . and could not be happier with the choice made. The staff are amazing . . . always smiling, very helpful & professional. It really felt like they cared. Our room was newly refurbished and was very comfortable for 4. The decor was classical with modern touches....

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Thank Jayesh M
Bucharest, Romania
Reviewed 2 weeks ago

When you book a hotel which is part of Leading Hotels of the World you have high expectations. You will not be disappointed if you come to Gran Melia Fenix in a top class location. At the entrance you are greeted by valet and once you stepped into the lobby, the atmosphere is very relaxing. I had a Premium room...

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Thank Cristian I
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Cristian I, Greetings from Madrid!!! I would like to thank you very much for having chosen the Gran Meliá Fénix and for publishing such inspiring and motivating words on Tripadvisor. We are proud to know that you had a good stay between us and enjoyed your time in our Red Level Lounge and our Dry Martini Bar. For all...

São Paulo, Brazil
Reviewed 2 weeks ago

Stay in a classic hotel with good service and food. Bedroom is really good. Standard rooms have relatively small bathrooms. Also have larger rooms. Located close to various city attractions and shopping area. Excellent breakfast buffet. Very good and spacious meeting rooms.

Review collected in partnership with The Leading Hotels of the World
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Helpful?
Thank 45otaviop
SandraHernandez, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear 45otaviop, First of all,the Gran Melia Fenix Staff would like to thank you for choosing us for your stay in Madrid. On the other hand, thank you also for your kind comments about our breakfast,our location and our service. It is always a pleasure to receive such positive feedback that motivate us to follow the way of excellence. Looking...

Tampa, United States
Reviewed 2 weeks ago

We had a 2 night stay in Madrid and this was our go to property. It's location is fantastic, it's an old world Spanish luxury building and the rooms and service are what you expect at a 5 star property. The recommendations from the concierge were spot on, and our room was brilliant! I recommend this property specially if you...

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Helpful?
Thank jabesm2017
SandraHernandez, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear jabesm2017, Greeting from Madrid! First of all we would like to thank you for sharing your experience on Tripadvisor. We are delighted you have enjoyed a luxury stay with us thanks to the passion for service , the location and your room. We hope to welcome you again at Gran Meliá Fénix to offer you another unforgettable experience. Kind...

Mexico City, Mexico
Reviewed 3 weeks ago

When I go to Madrid I always stay here, they make me feel at home, it´s a charm high quality hotel, the people who work there are exceptional and walks the extra mile for you, the red level is a must, rooms are nice well decor and with all the extras you need in a five stars hotel. My family...

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Thank Juan Carlos L
SandraHernandez, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear Juan Carlos L, Greetings from Madrid! First of all, thank you for taking your time to share your experience on Tripadvisor.We are proud of your beautiful comments that motivate us to offer the best services to our guests, We are delighted to know you have enjoyed with your family the Exclusive Red Level Experience. We would like to remain...

The Hague, The Netherlands
Reviewed 3 weeks ago

The location of this hotel is great. We arrived by train from the airport and we had to walk for 5 minutes to get to the hotel. There is a bus station right in front of the hotel as well as a metro station. If you want, the taxi's are always lined up, so you can hop in at any...

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1Thank Emke_Schoonewille
SandraHernandez, Red Glove Service Manager at Gran Melia Fenix, responded to this review

Dear Emke_Schoonewille Greeting from Gran Melia Fenix! First of all, we would like to thank you for choosing us during your stay in Madrid. We appreciate your comments regarding your stay at the Gran Melia Fenix. It is always a pleasure to receive your feedback. I will share your comments with our team, who I am certain will be encouraged...

Miami, United States
Reviewed 4 weeks ago via mobile

This is a beautiful hotel. The service couldn't have been better, the room is spacious, clean, and luxurious. Also in a perfect location to shopping and many attractions. The bar in the hotel is one of the best in Madrid. Great cocktails! We look forward to staying here again on our next trip to the city.

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Helpful?
Thank Allison A
SandraHernandez, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear Allison A, First of all, we would like to thank you for sharing your experience on Tripadvisor. We are delighted you have had an amazing stay with us. It is a big pleasure to know you have enjoyed your room, the passion for service from our Team and the great cocktails at Dry Martini Bar. We look forward to...

Breckenridge
Reviewed 4 weeks ago via mobile

We are traveling through Spain for two weeks without much of an agenda. We have been in Madrid for three days. The staff at Gran Melia Fenix is treating us like royalty! Their recommendations for food and walking outings have been perfect! I was nervous because I can only speak a couple of words in Spanish. It hasn't mattered. We...

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Thank Linda B
SandraHernandez, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear Linda, First of all I would like to thank you for have taken the time to share your impression on Tripadvisor following your stay in The Gran Meliá Fénix. We are absolutely delighted to know that we were your choice for your first introduction to Spain. It is a great pleasure to know that you felt like royalty because...

Miami, Florida
Reviewed 21 January 2017 via mobile

Although this is my first review of the hotel, I have stayed on other occasions. The hotel is very elegant, rooms are very spacious, bathroom is a little small and the bed was comfortable. Service was very good. Will come back again!

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Thank pcex
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear pcex, ¡ Greeting from Madrid! We very much appreciate your comments regarding your stay at the Gran Meliá Fénix. It is always a pleasure to receive positive feedback from our guests and I will certainly share this with the rest of the team that will be encouraged by your remarks. Our appreciation again for sharing your experience, and we...

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Staying in Barrio de Salamanca

Neighbourhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighbourhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Uniquely located on the Plaza de Colon, the Hotel Gran Melia Fenix is a reference of the finest in the city's hotel industry, and member of the exclusive group of The Leading Hotels of the World. With its famous DRY Cosmopolitan Bar by Javier de las Muelas, it is the foremost example of luxury and service with all of the Spanish charisma.Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by the famous streets of Serrano, Velazquez, Goya and on the Paseo of la Castellana. ... more   less 

Additional Information about Gran Melia Fenix

Address: Hermosilla 2 | Plaza De Colon, 28001 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: $247 - $596 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Fenix 5*
Number of rooms: 203
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Cheap Tickets, Priceline, Travelocity and Jetsetter so you can book your Gran Melia Fenix reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Fenix Hotel Madrid
Gran Melia Madrid
Gran Melia Hotel Madrid
Hotel Style:
#7 Business Hotel in Madrid
#12 Romantic Hotel in Madrid
#21 Luxury Hotel in Madrid
#21 Family Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Fenix staff and other travellers.
21 questions
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Questions? Get answers from Gran Melia Fenix staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room facing outwards (onto the streets) at check in.”
 of 5 bubbles BenC299, 24 Feb 2017 | Read review
“Book the Red Level room.”
 of 5 bubbles Cristian84i, 12 Feb 2017 | Read review
“High floor corner suite.”
 of 5 bubbles jabesm2017, 8 Feb 2017 | Read review
“Rooms to the Colon plaza are the best view”
 of 5 bubbles juancarlosl285, 3 Feb 2017 | Read review
“Go for the Red Level room.”
 of 5 bubbles luv2travel63, 19 Jan 2017 | Read review
5 of 5