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Gran Melia Fenix

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#28 of 446 Hotels in Madrid
Certificate of Excellence
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1,873 Reviews from our TripAdvisor Community

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Showing 1,067: English reviews
Barranquilla, Colombia
Reviewed 1 week ago

This is our third stay at the Melia Fenix in Madrid and it was as good as the past experience. This time we traveled with our children (4 and 7) and had a junior suite with Red Level service. The hotel was great as always. The red level lounge had been updated and is now bigger and in our opinion...

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Helpful?
1Thank Besttravel_28
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Besttravel_28, It is very nice to read your kind comments about the hotel Gran Melia Fenix and your stay with us. We are really proud that you had such a wonderfull experience and that you liked our new facilities at the Red Level Lounge. We also would love to thank you for your fidelity, and look forward to welcome...

Helsinki, Finland
Reviewed 1 week ago

We stayed during the X'mas time for four nights. Beautiful and well serviced room. The level lounge has a terrace where one can soak up the sunshine in lovely sunny winter days. Probably the best asset of the lounge are the staff who are kind and resposnsive we are very thankful to them. Breakfast is also excellent and many good...

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Thank Al-Soufi2016
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Al- Soufi2016, On behalf all the staff of the Gran Melia Fenix, I would like to thank you for having chosen us for your stay in Madrid, as well as for taking the time to post your opinions in this website. It has been a great pleasure for us to have you here. We are proud to know that...

Reviewed 1 week ago via mobile

This is definitely the best place to stay in Madrid! The location is wonderful and it is very quiet. It is in a walking disease to the main tourist attraction and shops.The staff is very helpful and competent. The rooms are clean and the breakfast is very tasty !

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Helpful?
1Thank Iana S
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Iana S, First of all, I would like to thank you for having chosen us for your last stay in Madrid, as well as for taking the time to post your opinion on Tripadvisor. We are proud to know that you had a good stay with us and I am delighted with your comments about the staff, do not...

Hout Bay, South Africa
Reviewed 2 weeks ago

I can highly recommend this hotel to anyone. We loved our room and the classic appearance of the hotel and other spaces. We will definitely stay here again as it is also right next door to the fabulous 'market' style' restaurants Platea. We had a great time there one evening. The hop on bus is literally outside as well so...

Review collected in partnership with The Leading Hotels of the World
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Thank deidreh2017
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear deidreh2017, First of all, thank you for choosing Gran Melia Fenix during your stay in Madrid. We are very happy to know that you enjoyed your stay between us and that you felt so comfortable. For all the entire staff of the Gran Melia Fenix it will be a pleasure to welcome you back! Now you can consider our...

Kingston Upon Thames, United Kingdom
Reviewed 2 weeks ago

The hotel had a birthday bottle of bubbly waiting in the room plus a large slice of cake. It is well placed for the Museums and shopping and the Hop-On Hop-Off tourist bus. We had a good-sized room and bathroom. The staff were always friendly and helpful with advice. Wish we could have stayed longer.

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Thank sonoffieldfare
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear sonoffieldfare, Greeting from Madrid! On behalf of myself and all the staff of the Gran Melia Fenix, I would like to thank you for having chosen us for your stay in Madrid and to celebrate your birthday between us. On the other hand, we would like to thank you for sharing your feedback on Tripadvisor. Your positive comments will...

London
Reviewed 2 weeks ago

Just returned from three days in Madrid. Hotel is in a great location, easy to walk any where. Service from the moment we arrived was excellent and we found all staff friendly and helpful. Breakfast had a good selection and room service was first rate. Enjoyed our evening drink at the bar. Wifi worked well in both the room and...

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Helpful?
Thank Barry A
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Barry A Greeting from Gran Melia Fenix! First of all, we would like to thank you for choosing us during your stay in Madrid. We appreciate your comments regarding your stay at the Gran Melia Fenix. It is always a pleasure to receive your feedback. I will share your comments with our team, who I am certain will be...

Barcelona, Spain
Reviewed 3 weeks ago

Confortable sleep, no noise and the breakfast buffet is good quality. Best hotel in terms of location and no noise in the room. There is no comparable option nearby. Classical style in the room, good quality amenities.

Review collected in partnership with The Leading Hotels of the World
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Thank montserratg534
SandraHernandez, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear MONTSERRATG34, First of all,the Gran Melia Fenix Staff would like to thank you for choosing us for your stay in Madrid. On the other hand, thank you also for your kind comments about our breakfast,our location. It is always a pleasure to receive such positive feedback. Looking forward to welcoming you again at your home in Madrid to offer...

Reviewed 4 weeks ago via mobile

We really enjoyed our experience at the Gran Melia Fenix. Upgrading to the Red Level was fantastic-- the concierge staff was very friendly and helpful. Our room was perfect. The food and drink available during most of the day was very good and so welcome after extended hours walking through the city. Very much enjoyed cocktails at the Dry Bar...

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Thank Carolyn M
SandraHernandez, RedGlove Service Manager at Gran Melia Fenix, responded to this review

Dear Carolyn M, Thank you so much for choosing Gran Melia Fenix during your stay in Madrid and for sharing your experience between us. Your Feedback is a valuable source of information and it is a real pleasure for all of us to read that you have enjoyed The Red Level Experience.. Thank you also for trying the cocktails creations...

Amman, Jordan
Reviewed 8 December 2016

the hotel is in a very nice area and next door to hard rock cafe and there are many restaurants and cafes around it also it is just 2 blocks away from a shopping district it is very clean and the service is excellent staff are very friendly

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1Thank ifjpac
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear ifjpac, First of all, we would to thank you for choosing Gran Meliá Fénix during your stay in Madrid. It is a pleasure for us to know that you had a incredible experience between us and you loved our location. We hope to have a new opportunity to welcome you very soon again. The Gran Melia Fenix Team wishes...

San Juan, Puerto Rico
Reviewed 7 December 2016 via mobile

A friend recommended this hotel and we are very happy we decided to try it. Great service, location and very beautiful. I highly recommend to stay in a Red Level room which means you have access to a private lounge where you can have full breakfast and drinks and snacks from 1:00 to 11:00pm. Concierge service all day and a...

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1Thank BLL25
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear BLL25, ¡Greeting from Gran Meliá Fénix! First of all , we would like to thank you for choosing us during your holiday in Madrid. It is a pleasure for us to know that you had a incredible experience between us and you loved our service and all the hotel. We will be glad to welcome you and your friend...

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Staying in Barrio de Salamanca

Neighbourhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighbourhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Uniquely located on the Plaza de Colon, the Hotel Gran Melia Fenix is a reference of the finest in the city's hotel industry, and member of the exclusive group of The Leading Hotels of the World. With its famous DRY Cosmopolitan Bar by Javier de las Muelas, it is the foremost example of luxury and service with all of the Spanish charisma.Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by the famous streets of Serrano, Velazquez, Goya and on the Paseo of la Castellana. ... more   less 

Additional Information about Gran Melia Fenix

Address: Hermosilla 2 | Plaza De Colon, 28001 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: $243 - $539 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Fenix 5*
Number of rooms: 203
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Cheap Tickets, Agoda, Orbitz, Priceline and Jetsetter so you can book your Gran Melia Fenix reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Fenix Hotel Madrid
Gran Melia Madrid
Gran Melia Hotel Madrid
Hotel Style:
#7 Business Hotel in Madrid
#12 Romantic Hotel in Madrid
#21 Family Hotel in Madrid
#22 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Fenix staff and other travellers.
18 questions
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Questions? Get answers from Gran Melia Fenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Delux red level has a reasonable price but still not spacious, however, these rooms are quiet and has a nice city view.”
 of 5 bubbles Al-Soufi2016, 6 Jan 2017 | Read review
“check on the size ?”
 of 5 bubbles BarryA570, 31 Dec 2016 | Read review
“i think the level rooms are best if you dont mind the money!”
 of 5 bubbles Drboorboor, 28 Nov 2016 | Read review
“Supreme Room with gorgeous City view”
 of 5 bubbles 393CarlosB, 23 Nov 2016 | Read review
“A room high up with city view”
 of 5 bubbles Klynge, 19 Nov 2016 | Read review
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