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Holiday Inn Madrid - Calle Alcala

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#125 of 447 Hotels in Madrid
Certificate of Excellence
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Holiday Inn Madrid - Calle Alcala
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679 Reviews from our TripAdvisor Community

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Showing 178: English reviews
dublin, ireland
Reviewed 2 weeks ago

It is currently 3.36am. There is a disco Blaring though my room. I have rang reception and told them I cant sleep. They have confirmed the disco will be going on till 4.30am. They offered to move me. I said it would be too much trouble at 3.30am to get all my things together. Moral of the story - discos...

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Helpful?
Thank Dubloke
Beatriz A, Front Office Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

Venice
Reviewed 2 weeks ago

This is a decent hotel with fairly large rooms for European standards. It does have a fairly ok bar/restaurant, however the breakfast is a massive disappointment. The front desk staff are quite nice, however.

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Helpful?
Thank HuskerTraveller
Beatriz A, Front Office Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,

San Juan, Puerto Rico
Reviewed 2 weeks ago

This hotel recently became part of the Holiday Inn chain and fits wonderfully in that category. It is located on a spot between the airport and the center of town on the famous Calle de Alcalá with convenient access to public transportation.

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Helpful?
Thank alguzal
Beatriz A, Front Office Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Guest, Thank you very much for your review. It is very pleasant to know that you liked the Hotel Holiday Inn Madrid Calle Alcala, and our services and staff. We hope to offer you our service in your next visits to Madrid, and take the opporunity to improve more our products. Best regards

Toronto, Canada
Reviewed 4 weeks ago

This is a very nice hotel. The food at the restaurant was delicious and breakfast was excellent. If you want to try local cuisine, you will have to venture out. This hotel is catered to the conservative North American travelers. The only compliant I had was that the washroom had a smell. Otherwise, there is nothing wrong. Metro ride to...

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Helpful?
Thank Lennoxzenon
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Guest, It is an honour for Holiday Inn Madrid - Calle Alcala to receive from you so pleasant opinion. We take note of your suggestions in order to improve our services. Thank you.

Bad Schonborn, Germany
Reviewed 30 October 2016 via mobile

was for the first time there and will be there the next time too. Clean, quiet and good located. Subway close by and so, this is a recommendation. Would suggest, to ask for highest floor towards the back of the hotel

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Helpful?
Thank jtk1962
Beatriz A, Front Office Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Guest, It is an honour for Holiday Inn Madrid - Calle Alcala to receive from you so pleasant opinion. We take note of your suggestions in order to improve our services. Thank you.

Dublin, Ireland
Reviewed 27 October 2016 via mobile

The hotel is nice and seems not too old, situated close to the metro although it takes up to 35 - 45 minutes to go to the city centre. The room we got was nice and modern. We found hard to engage with bar/restaurant staff as it could be because of the language barrier, it was hard to order food...

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Helpful?
Thank gogodub
Warrington, United Kingdom
Reviewed 21 October 2016 via mobile

We stayed here for a 4 nights in a suite which was spacious and very comfortable . Excellent bathroom with spa shower and jacuzzi bath . Large walk in wardrobe and very well appointed lounge and bedroom . The loaction was very good to get the conference centre but its a little out of the city centre itself . However...

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Helpful?
Thank lynda5762
Beatriz A, Front Office Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Guest, Thank you very much for your review. It is very pleasant to know that you liked the Hotel Holiday Inn Madrid Calle Alcala, and our services and staff. We hope to offer you our service in your next visits to Madrid, and take the opporunity to improve more our products. best regards

Reviewed 12 October 2016 via mobile

I stayed here for 4nights without breakfast. Room was clean and nice. The bed was really comfortable and soft. However the towels in the bathroom had holes in them and tooth brush & paste was not there, you had to request but that worked perfectly. The staff was very friendly and helpful. The possibilities to eat dinner at the Hotel...

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Helpful?
Thank sflu
Beatriz A, Front Office Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

Krakow, Poland
Reviewed 12 October 2016

Nice hotel not far from the centre of Madrid.Polite and helpful Staff.Very fast check-in and check-out.The person at reception explained me were to go on Sunday to visit something very local.It was very nice.50 metres from the hotel there is a nice restaurant with andalusian food.The underground station is jjust in front of the hotel.

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Helpful?
Thank Marius152
Beatriz A, Front Office Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Guest, Thank you very much for your review. It is very pleasant to know that you liked the Hotel Holiday Inn Madrid Calle Alcala, and our services and staff. We hope to offer you our service in your next visits to Madrid, and take the opporunity to improve more our products. Best regards

Northampton, United Kingdom
Reviewed 30 September 2016

Although a little way out of the centre it is 5 mins walk away from the Metro station and then a direct line into the centre of Madrid. The hotel is fairly basic, rooms OK, breakfast reasonable but we found the reception staff friendly and keen to help. The courtesy bus back to airport was also appreciated. On the whole...

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Helpful?
Thank DennisJ316
Beatriz A, Front Office Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
In Madrid, the economic, political and social centre of Spain, Velada Hotels present a hotel designed to cater to your every need, located on one of the city’s main thoroughfares, the Calle Alcalá. The hotel is strategically located in the city centre, minutes from the Congress and Convention Centre (IFEMA) and Barajas Airport, making it an ideal destination for any type of trip. Opened in the spring of 2003, the Velada Madrid Hotel has a total of 261 rooms spread over four floors, with all kinds of services and amenities to ensure an enjoyable stay. ... more   less 

Additional Information about Holiday Inn Madrid - Calle Alcala

Address: C/ Alcala 476, 28027 Madrid, Spain (Formerly Velada Madrid Hotel)
Region: Spain > Community of Madrid > Madrid > San Blas
Price Range: $75 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Madrid - Calle Alcala 4*
Number of rooms: 261
Reservation Options:
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Also Known As:
Velada Hotel Madrid
Hotel Style:
#89 Luxury Hotel in Madrid
#92 Family Hotel in Madrid
#105 Romantic Hotel in Madrid
#108 Business Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Madrid - Calle Alcala staff and other travellers.
22 questions
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Questions? Get answers from Holiday Inn Madrid - Calle Alcala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“back garden rooms have a better view and are more quite”
 of 5 bubbles 708radug, 2 Jul 2016 | Read review
“All the rooms we had on the second floor were good and clean. We were asked if we preferred smoking or non-smoking.”
 of 5 bubbles sbf1987, 23 Mar 2016 | Read review
“ask for any room but check if there is no smell of smoking in the room”
 of 5 bubbles Artur1977, 20 Feb 2016 | Read review
“top floor !”
 of 5 bubbles PortugalElsa, 22 Jan 2016 | Read review
“Peak for IHC member”
 of 5 bubbles VT94588, 8 Dec 2015 | Read review
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