Huge scammers. The hostel was not open when I booked my stay and they refuse to refund me but instead offer a voucher.They didn't reply in my calls and mails and they just proposed the voucher after 4 emails. Totally unprofessional
The staff and the rooms in this hostel were good. The location is decent close to the metro, shops & restaurants etc. The only issue I had with the place was - with the exception of the connected bar/restaurant guests had no communal space or room to go when you wanted to get away from you’re room. In a hostel I feel this is needed and for that reason I wouldn’t stay here again.
Stayed here during the end of December in a 4 person room. Room was well maintained and clean, bed had a good, comfortable matrass. Friendly staff (24h receptio n) and a good breakfast for €3,50 (coffee, tea, milk, juice, croissants, bread, donuts, cereals, marmelade, cheese and turkey)
Staff extremely rude and obtrusive. You cannot order food or bring food to your room once you check-in. It's a SCAM to force the guest to eat in their restaurant. I was injured and unable to walk. I ordered food to my room for that reason. Even though severely injured, they still forced me to not be able to stay at their hostel and eat in my hostel room. It's a SCAM! I told the staff that I fled to Spain and was a Whistle Blower who recorded the FBI committing multiple felonies and fled here to Spain seeking Asylum and Humanitarian Protection from American Government but it mattered little to them. If you are a business traveler or family then avoid this hostel.
I had a great time here, even though travelling solo (8 days). The breakfast (hardboiled eggs bro!), cleanliness, location and setup was first class. As well as having a terrace to get fresh air and adjoining restaurant and bar (and a few steps away was a bodega with 1 Euro tall Spanish beers), things were always happening here. But what really sets this place apart was the quality people. Since I didn't speak Spanish, had zero cell service or know anyone in the country for the most part, they really took time to make me feel at home and comfortable. Melina specifically gave advice on everything, and it was legit good advice. Other folks, such as, but not limited to, Mercedes, Jenna, Belen, and Karina sheltered me like a little baby bird, falling out of the nest for the first time. Maybe I just looked like I needed support and care, but the kindness displayed felt like altruism more than just customer service. I can't imagine staying anywhere in Madrid after this (and I'm an old man in my 30s), especially now that I know the area. Another note, laundry, restaurants, metro, and train access are all close by too. Missing my friends at the hostel right now as I type this (Melina please share with the crew) :)…