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Hostal Acapulco

Certificate of Excellence
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04/06/2017 05/06/2017
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Hostal Acapulco
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617 Reviews from our TripAdvisor Community

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Warsaw, Poland
Reviewed 1 week ago

Hostal Acapulco is great place to stay in beautiful part of Madrid, located in the city center, just few steps to Gran Via and Puerta del Sol, room was clean and fresh, stuff was very nice and helpful.

Thank rafalnowakowski44
Reviewed 4 weeks ago

Just steps from the Plaza Sol and metro stops, this hotel was in the perfect location. We walked easily to the Palace, and hopped on the train for a few stops to the Prado. Rooms were simple and clean. Javier and his staff were welcoming and helpful. We would stay here again if we are fortunate enough to return to...

Reviewed 15 April 2017 via mobile

The good: right in the middle of the tourist, shopping and sightseeing zone. Front desk spoke English, was friendly and helpful. Bad: though I requested a room on the Plaza side, I was given one facing a 3x10 meter ventilation shaft. Opened the windows at night to get fresh air. But this resulted in all the noise from the open...

2Thank Ultrarun
Hostal Acapulco M, Gerente at Hostal Acapulco, responded to this review

Dear Sir/Madam Looks like you asked for a double-bedded room. Cause those are the only rooms that face the inner courtyard, not the street. That´s why you didn't get a balcony room. Madrid is noisy, and many guests say that our inner rooms are quieter than those facing the square. May be during those days there were noisy neighbours in...

Los Angeles, California
Reviewed 7 April 2017

Clean, comfortable, and quiet, with friendly, helpful staff. These qualities, combined with its proximity to Madrid's historic center, modern commercial drag, and metro hub make it an excellent value.

1Thank Tyler M
Carmichael, California
Reviewed 28 March 2017

Our room faced the little plaza in the front of the hotel. Interior and exterior noise was not an issue. Plaza quiets down after 10ish. Our room looked exactly like photo on web site.....two twin beds. Room size worked for us. In room refrigerator was nice. Bath a little small but it was OK...When you are only paying 59 Euro...

Thank DaveandJaniece1999
New York City, New York
Reviewed 26 March 2017

Javier and his staff are fantastic - and that is why I am writing this review. Knowing no Spanish, the front desk staff is really helpful in giving local, delicious, and inexpensive places to eat as well as other fantastic restaurants. They helped me change my dinner reservations as well as booked a return shuttle to the airport. They were...

Thank CoffeeShopGal
Brisbane, Australia
Reviewed 13 March 2017 via mobile

Over the past 15 years we have stayed several times at Alcapulco as we find it clean, very convenient and good value. This time we stayed for a week in a twin room at the back, which whilst not having a view, is very quiet. The bathroom in this room is large with plenty of hot water and has its...

2Thank OzGronk
Reviewed 1 March 2017

After going through TripAdvisor's recommendations we selected Hostal Acapulco in the heart of Madrid. It is not a fancy hotel but the location was great. The room was very nice and clean. Javier whom I contacted before booking and after, is extremely nice person and kept me informed about the booking and gave me advice about the City and sightseeing....

1Thank Priyatosh D
Vantaa, Finland
Reviewed 23 January 2017

Our stay at Hostal Acapulco was our 2nd. We think the Hostal is in perfect location just few steps to Gran Via and also all the sights in the city center are close by. The staff is very nice, helpful and flexible. You feel so welcome from the first minute. Rooms are nice and they also have free wifi for...

2Thank MiaFinland
Kuala Lumpur, Malaysia
Reviewed 21 January 2017

I had a short stay in Hostal Acapulco at the end of December 2016. My room was very comfortable and the bathroom had a bathtub and a bidet. I was able to control the room temperature (important in winter!). The staff at the reception were always very helpful, even when at 6am when I was looking for somewhere to go...

1Thank MsVelayutham

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04/06/2017 05/06/2017
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Staying in Centro

Neighbourhood Profile
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
Explore this neighbourhood


  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Multilingual Staff
  • Room Service
Official Description (provided by the hotel)
Small, family run place in the heart of Madrid ... more   less 

Additional Information about Hostal Acapulco

Address: Salud 13, 4th Floor. Madrid | Plaza del Carmen, Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range: $74 - $97 (Based on Average Rates for a Standard Room)
Number of rooms: 14
Also Known As:
Hostal Acapulco Hotel Madrid
Hostal Acapulco Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Hostal Acapulco staff and other travellers.
2 questions
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Adelaide, Australia

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Questions? Get answers from Hostal Acapulco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We did not request a special view and our room did not come with one, but there was no noise.”
MOLLYNOMAR, 25 Apr 2017 | Read review
“May want to request a room with a view of the plaza.”
346tylerm, 7 Apr 2017 | Read review
“Eat at the Restaurante Puerto Rico behind the hotel.....also the little Takko Bar on the corner.....both fantastic and cheap.”
DaveandJaniece1999, 28 Mar 2017 | Read review
“Street side room was not noisy as some suggested”
, 1 Mar 2017 | Read review
“Contact Javier to help ,main metro and restaurant close to Hostal”
arielg240, 13 Nov 2016 | Read review
5 of 5