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Petit Palace Puerta Del Sol

1,044 reviews
#100 of 442 Hotels in Madrid
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Traveller (295)
Room & Suite (338)
Dining (53)
Overview
  • Excellent34%
  • Very good45%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Room Service
Concierge
Wheelchair Access
3.0 Star Hotel
All hotel details
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Reviews (1,044)Write a Review
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85
107
39
20
13
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All reviewspuerta del solgreat locationnice and clean hotela lot of noiserooms are modernsan miguel marketstar hotelsstreet noisegreat showerwalking distancesmall hotelhop on hopmain sightsthe heart of the citynight lifebunk bedsmetro station
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171 - 175 of 264 reviews
Reviewed 28 November 2014

We found the location of the hotel to be perfect to spend our holidays as it was in Puerta del Sol, one of the main attractions (Bear and the strawberry tree). Most attractions are at walkable distance: Royal Palace,Cathedral, Grand Via, Retiro park, Cibeles Fountain...More

1  Thank shannitz
Response from PPPuertadelSol, Director de Recepción at Petit Palace Puerta Del SolResponded 22 December 2014

Dear shannitz, thank you very much for your kind review regarding your last stay in our hotel. We are very glad to know that you have enjoyed the city thanks to our great location. We hope to see you soon back! With the best wishes,...More

Reviewed 27 November 2014

this was a real nice find and a good surprise, when you enter it seems dull and drabby but the service and friendliness of the staff is very apparent, the room was surprisingly spacious and seemed to be recently renovated, bed was average but decent,...More

Thank WendyDub
Response from PPPuertadelSol, Director de Recepción at Petit Palace Puerta Del SolResponded 22 December 2014

Dear WendyDub, thank you very much for your rating and review! We are very glad to know that your stays was satisfying, and we'll let know our team about your congratulations. We hope to see you soon back, with the best wishes, David Brañas Front...More

Reviewed 26 November 2014

Open the window to the square below in the heart of the city and the beat is on. It did not quiet till about three in the morning. Close the window and the room was way too stuffy. Woke up with a lovely backache and...More

Thank DianaKingsley
Response from PPPuertadelSol, Director de Recepción at Petit Palace Puerta Del SolResponded 22 December 2014

Dear DianaKingsley, thank you very much for your feedback and rating. We are so sorry about the noise during your stay, cause it is not the usual, but sometimes there are a lot of people on the streets and we are not able to control...More

Reviewed 16 August 2014

This was a fantastic hotel for us. We were a little worried that it would be noisy at night, after reading other reviews, but we found it wasn't that bad considering we had a room right at the front. The hotel was clean and friendly,...More

2  Thank Sam M
Response from PPPuertadelSol, Front Office Manager at Petit Palace Puerta Del SolResponded 18 August 2014

Dear Sam, First of all I want to thank you for the time taken on submitting your reviews. We are really glad to know your stay was even better than you expected. We always work hard to make our guests feel like if they were...More

Reviewed 21 June 2014 via mobile

It was second time for us to visit Madrid.Last time Madrid did not make any outstanding impact for us.But this time we went to hotel, and there was a very friendly Sonia who helped us a lot.Train tickets, tips and of course checked king Felipes...More

1  Thank Raimo J
Response from PPPuertadelSol, Director de Recepción at Petit Palace Puerta Del SolResponded 25 June 2014

Dear customer, thank you very much for your rating and comments. We are very glad to know that you have enjoyed your stay, and that you have felt comfortable. We want to thank you also your comments about our staff, with the best wishes, David...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Room Service
Hotel Amenities
Room Service
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Details
Price range
US$109 - US$238 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$109 - US$238 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (295)
Room & Suite (338)
Dining (53)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Nearby
Centro
Expansive plazas, local and foreign crowds, street
performers, colorful lights, window shopping,
restaurant signs promising the best paella, ham, and
churros con chocolate- this is downtown Madrid, a
collection of plazas interconnected by a network of
side streets. Some of these side streets are wide
pedestrian shopping routes, and some are hidden, so
it's possible to duck in and out of the bustle as
...More
Questions & Answers
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ladybug3212017
30 July 2017|
AnswerShow all 3 answers
Response from Luis Francisco C | Reviewed this property |
The bathroom doors are fully frosted. As well as the one surrounding wall to the bathroom. It's a bit of an odd feeling though. I'd still suggest staying at a higher end hotel. My experience wasn't all that satisfactory.
0
Votes
Lydia R
3 June 2016|
AnswerShow all 4 answers
Response from Leticia G | Property representative |
Dear all: Thank your for taking your time to share your opinion about Petit Palace Puerta del Sol. H R, in all of our rooms there are minibar and air conditioning since April and it depends of the weather but maybe till... More
0
Votes
Google Translation
Tejas_13
14 February 2016|
Answer
Response from Tejas_13 |
I've booked this hotel for family trip, but now worried because of your last two reviews about smell in family rooms and leaks in toilets
0
Votes
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Room Tips
"Rooms at front a suffer from noise as on a pedestrian street late at night and early in the morning from..."
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"It will be noisy if your room is facing the street."
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"internal facing rooms reduce city noise, ask for bigger rooms where possible"
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"Enjoyed the afternoon sun with the roof terrace"
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