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Novotel Madrid Center

Agoda.comUS$108*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$131*
US$108*
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US$110*
US$110*
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Novotel Madrid Center
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912 Reviews from our TripAdvisor Community

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Showing 266: English reviews
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Barcelona, Spain
Reviewed 2 days ago NEWvia mobile

Location is great. Rooms are new and clean. Wifi ok. Till here all ok. Never been in a such huge hotel, if I'm not wrong it has about 800 rooms! Despite being a regular day had to queue for check-in (20 min) and for check out too (30 min). Staff was nice and kind but i felt like a fast...

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Helpful?
Thank vanessavgj
Loughborough, United Kingdom
Reviewed 1 week ago

Comfortable hotel, though miles from city centre; half an hour bus ride on No 53 bus. Breakfast was good but evening meal was one of the worst I've experienced. We were with Riviera Travel and the buffet selection was very limited. Bar prices were very reasonable

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Helpful?
Thank frankfay347
Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

Thank you Frank for your comment and for sharing your opinion. We are sad to know that you didn´t enjoy your buffet meal, hope you had a nice general experience with the hotel and hope to see you again soon! Have a great day :) Best wishes from Madrid, Lucía S. @NovotelMCenter

Paris, France
Reviewed 1 week ago

Very nice hotel, clean and quiet, people very fr end ly and ready to help! Breakfast was tasty and I found a large variety of herbal tea. A good surprise!!!! Nearby there is Casa del Hamon-typical Spanish hamon (very tasty!) and Rioja wine. A very pleasant experience!

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Helpful?
Thank mady b
Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

Thanks a lot Madi!!! It was our pleasure to have you here. So you liked our breakfast and spanish jamón with Rioja wine, that sounds great!!!! Good option. When are you comming back?! :) Have a nice day & hope to see you soon, Lucía S. @NovotelMCenter

Wakefield, West Yorks.
Reviewed 1 week ago

This is a good hotel and has many good features but our city break to Madrid was spoiled by silly enforcement of a policy it does not announce and the manager was unapologetic about. We were 2 couples in our 60s enjoying a City break in Madrid (27 to 30 April) and on returning to the hotel for a nightcap...

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Helpful?
1Thank PatBill
Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

Thanks for your comment PatBill and sorry for the inconvenience that you tell us. We hope you have a nice day :) Kind regards from Madrid, Lucía S. @NovotelMCenter

Zagreb, Croatia
Reviewed 1 week ago

We were there with a one year old baby. Although we did not even mentioned it, we got a fully equipped baby bed for no extra charge. The location is great (near the Retiro pArk). The rooms are clean, the breakfast was very good and the staff friendly.

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Helpful?
Thank TBH81
Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

Amazing!!! Thanks a lot TBH81, we are so happy to know that you enjoy the experience with your Little baby :) Here in Novotel we love children, they are always our "priority customer"!!! Thanks again for your lovely comment, we hope to see you soon again. Best wishes from Madrid, Lucía S. @NovotelMCenter

Essex, United Kingdom
Reviewed 2 weeks ago via mobile

We stayed here for four nights as part of a city break, and for the Madrid tennis open we got a taxi from the airport €30 about 15 mins, but it is just as easy to get to on the airport express €5 and does not take much longer Our room was large with a sofa,fantastic shower and air conditioning....

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Helpful?
Thank samuel g
Rome, Italy
Reviewed 2 weeks ago

I've been staying many times at this hotel, travelling for business and I must say the quality of the rooms, of all assets and of the services was very good. I recommend it more for personal travel than for business. It was full for the three days I was in and the breakfast room was so full all the time!...

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Helpful?
Thank Mirela_Cj
Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

Thanks a lot for your feedback Mirela! We are sorry about the full breakfast you found during your stay, it always depend on the time, but we hope you could enjoy your breakfast and hope you liked it ;) Come back soon, we will be waiting in the same place! Best wishes from Madrid, Lucía S.

Miami Beach, Florida
Reviewed 2 weeks ago via mobile

Stayed here for work and it's a nice clean hotel. Very stylish as well. A group of a us were going to take a day trip to Segovia and the concierge gave us incorrect information on how to get there by train. Sent to the wrong train station and we waisted three hours and never got there. Also staffs English...

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Helpful?
Thank Ryan H
Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

Thanks a lot. It is always a pleasure to receive feedbacks Ryan. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards from Madrid and hope to see you back soon, Lucía S.

Reviewed 3 weeks ago

Room was clean. Air good. Personnel were friendly and accommodating. Convenient location, gave us the ability to walk around and discover small cafes. Breakfast buffet was outstanding. Would definitely return to this hotel.

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Helpful?
Thank Jo Ann W
Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

Thanks you a lot Jo Ann!!! We would definitely love to receive you again soon, it was our pleasure to have you here these days in Madrid with us. Please come back soon :) Take care and have an amazing day, Lucía S.

London, United Kingdom
Reviewed 3 weeks ago

I really enjoyed my stay at this hotel. The staff were all so friendly and helpful! I had ordered some tickets to be delivered to the hotel, and when they didn't arrive, they helped me to track them down (as I don't speak any Spanish!) Our room wasn't ready when we arrived (an hour after check in began) but they...

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Helpful?
Thank ZoeG19
Lucía S, Public Relations Manager at Novotel Madrid Center, responded to this review

... and we would definitely love to receive you again soon ZoeG19!!! It was an amazing comment, thanks for your nice words, for us is important to know what our customers think and live durind their stay with us. Hope to see you soon and have a great day today! Take care, Lucía S.

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11/06/2017 12/06/2017
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Staying in Barrio de Salamanca

Neighbourhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighbourhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Novotel Madrid Center

Address: Calle o'Donnell 53, 28009 Madrid, Spain (Formerly Hotel Convencion)
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: $125 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Madrid Center 4*
Number of rooms: 790
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Hotel Style:
#83 Luxury Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Madrid Center staff and other travellers.
49 questions
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Questions? Get answers from Novotel Madrid Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“all good-no difference”
ashley465, 7 Mar 2017 | Read review
“Our room windows faced a wall, no natural light. Be wary of that”
367evanp, 18 Feb 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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