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AC Palacio Del Retiro, Autograph Collection

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#85 of 446 Hotels in Madrid
Certificate of Excellence
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AC Palacio Del Retiro, Autograph Collection
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481 Reviews from our TripAdvisor Community

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Showing 407: English reviews
Dallas, Texas
Reviewed 1 week ago

Perfect hotel for our Madrid visit. The hotel staff was awesome. I found out last minute that Real Madrid was playing that night. With only three hours to find a ticket, I asked Sergio at the front desk for help. He came through with flying colors. I had a great ticket for a great price to see my first Real...

Thank Jason D
Chicago, Illinois
Reviewed 2 weeks ago

My wife and I stayed here for 5 nights on our honeymoon in the Fall of 2016. The location was perfect for us, adjacent to El Retiro and a short stroll to Madrid's major art museums. The staff was friendly and always helpful, they made us feel at home for our stay. Highly recommended.

Thank JMD_Esq
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear JMD_Esq, Thank you for sharing your experience at the AC Palacio Del Retiro, Autograph Collection through Trip Advisor. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to...

Auckland, New Zealand
Reviewed 3 weeks ago

AC Palacio Retiro is a boutique-style hotel in Madrid. While not a completely central location, we found it easy to reach places on our to do list, and absolutely loved the calm and elegant atmosphere it evoked. We spent four days there - the room was in contrast to the old world feel of the place - very spacious and...

1Thank fourevans
Reviewed 3 weeks ago via mobile

a simple building with shiny cristal that is empty without any curtains seems like a naked body. But there is a beautiful pool with good view opposite of this palace that excited us for being there and enjoy the environment.

1Thank Reza S
Directorpr, Guest Relations Manager at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Reza S Thank you for taking the time to let us know about your recent stay at AC Palacio Del Retiro, Autograph Collection. While it was disappointing to hear that your stay with us fell short of your expectations, I am grateful to read you enjoyed your stay in general terms. Our aim is to provide all guests with...

Caracas, Venezuela
Reviewed 4 weeks ago

I have stayed twice at this gem of a hotel, and I have loved each stay. It is located right in front of Parque del Retiro, two blocks away from Puerta de Alcala and the Cibeles, very near Museo del Prado, and a quick stroll away from the Puerta del Sol, Plaza Mayor, and many excellent hotels and shopping avenues....

1Thank Luciafernandez62
Atlanta, Georgia
Reviewed 4 weeks ago

Great hotel with lots of charm. I got an upgraded room that was nice with modern bathroom. The hotels location is very good. Across the street is stop 2 on the Hop On/Hop off bus Also across the street from park and walking distance to lots of restaurants. Cab ride from airport is $30 euros We would definitely come back!

1Thank kell n
Reviewed 1 December 2016

Just spent 4 days at this exceptional hotel. Firstly the service is top-notch, every single person we came into contact with exceeded expectations and that is a big deal for us. Then location, directly across from Retiro and walking distance to everything, from the Prado to Calle Serrano. Also a short ride to the Atocha train station. We had a...

1Thank Denise M
San Diego
Reviewed 26 November 2016

We stayed at this beautiful hotel that is conveniently located next to Retiro Park this month. The hotel is an elegant balance between modern and old, and the rooms have the original crown molding on the ceilings combined with all the luxuries of a modern hotel. The staff are all very friendly and helpful, and made our stay very enjoyable.

Thank Darryl G
Ashville nc
Reviewed 21 November 2016

Great staff, fantastic location, clean, absolutely beautiful Hotel! Doesn't hurt that we were upgraded to a suite! It pays to be Marriott/Starwood frequent guests!!! Be loyal its Royal! Stay in the Palacio! Decadent!

Thank Kglachance
Pittsboro, North Carolina
Reviewed 18 November 2016

Please read my profile for my biases. Note: I rarely give a rating of five. Madrid was our last stop on a two week vacation in Spain, and we spent four nights here. It was wonderful. The hotel is right next to the large Parque del Retiro which you can think of as the Central Park of Madrid. It is...

1Thank Sortova

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Staying in Paseo del Prado

Neighbourhood Profile
Paseo del Prado
The area around the elegant Paseo del Prado boulevard is much-visited by both locals and tourists. The world-famous Prado, the Reina Sofia, and the Thyssen-Bornemisza museums form a triangle of art and culture that spans this grand and beautiful avenue. On weekdays, the Prado Museum opens its doors for free after-work hours, drawing a diverse and excited queue of art lovers that wraps around the block. Palacio de Cibeles and Círculo de Bellas Artes cultural centers are other artsy hangouts to check out, with rooftop bars that provide impressive views of the city. While the Paseo del Prado and its roundabouts form a busy throughway in Madrid, a broad green pedestrian park in the middle is a calm and gorgeous place for a relaxing stroll. Just east of the museums, the Retiro Park is always a confluence of activity as families and friends of all ages take to the pretty paths and lawns to stretch their legs or to have a picnic.
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  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Palatial home built in the beginning of the 20th century converted into a discreet 50 room luxury hotel. Unique building protected by National Heritage status where you can enjoy the pleasure of resting in one of the historic buildings of the centre of the city, located in front of the famous Retiro Park and close to the Paseo de Recoletos. It occupies the centre of the magical Art Triangle, Prado Museum, the Thyssen-Bornemisza Collection and Reina Sofia National Art Museum. Ideally located in the centre of the cultural, financial and business area. A full service business centre, counting with 5 meeting rooms of different sizes equipped with internet WIFI system makes of the AC Hotel Palacio del Retiro, Autograph Collection the ideal venue for holding meetings, conferences and celebrations. ... more   less 

Additional Information about AC Palacio Del Retiro, Autograph Collection

Address: Alfonso XII Street, 14, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Paseo del Prado
Price Range: $308 - $509 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — AC Palacio Del Retiro, Autograph Collection 5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Ac Palacio Del Retiro, Autograph Collection Hotel Madrid
Ac Hotels Madrid
Ac Hotel Madrid
Hotel Style:
#7 Spa Hotel in Madrid
#44 Family Hotel in Madrid
#65 Luxury Hotel in Madrid
#81 Romantic Hotel in Madrid
#97 Business Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from AC Palacio Del Retiro, Autograph Collection staff and other travellers.
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Questions? Get answers from AC Palacio Del Retiro, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the upgrade view! It's worth it!”
 of 5 bubbles Kglachance, 21 Nov 2016 | Read review
“Ask for a room overlooking the park.”
 of 5 bubbles ToniH870, 13 Oct 2016 | Read review
“Our room was comfortable with a very nice bed. The bathroom is great.”
 of 5 bubbles MASHAwam, 19 Jul 2016 | Read review
“ask for an upgrade - they upgraded us automatically without asking”
 of 5 bubbles S7924DCdonnas, 8 Jul 2016 | Read review
“There are different rooms and sizes so if you don't like your room ask to change.”
 of 5 bubbles SharonD913, 21 Jun 2016 | Read review
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