We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

AC Palacio Del Retiro, Autograph Collection

Show Prices
#98 of 444 Hotels in Madrid
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
AC Palacio Del Retiro, Autograph Collection
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

495 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for AC Palacio Del Retiro, Autograph Collection
See the most recent reviews
Showing 419: English reviews
Pittsburgh, Pennsylvania
Reviewed 5 July 2015 via mobile

The hotel is a beautiful facility but our stay only merited three stars. The tub/shower is designed so the neither my wife or I could take a shower without drenching the floor. During the visit the door to the bathroom broke and could not be opened more than a few inches because it got stuck against a seemingly warped floor....

 Report
Helpful?
Thank howg2211
Directorpr, Guest Relations Manager at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear howg2211, Thank you for taking the time to share your recent experience at the AC Palacio Del Retiro, Autograph Collection with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this...

Park Ridge, Illinois
Reviewed 2 July 2015

This is the third "Autograph Collection" Hotel we stayed at during our recent family tour of Europe. This one was, like the rest, was delightful. It is situated on beautiful Retiro Park, away from the hustle and bustle of city center Madrid. The Park is immediately across the street and keeps the area quieter at night, a nice benefit in...

 Report
Helpful?
Thank ChristianCharles
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Christian, Thank you for sharing your experience at the AC Palacio Del Retiro, Autograph Collection. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and...

Mill Valley, California, USA
Reviewed 28 June 2015 via mobile

This hotel is very well located next to the 3 top museums and gorgeous Retiro Park. Walking to the metro is easy - 2+ blocks. The building is very special as well. It is an old mansion with many of the features preserved. The staff was very knowledgeable and helpful too. Now the bad news. We stay in every type...

 Report
Helpful?
2Thank Gigi-ray
Directorpr, Guest Relations Manager at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Gigi-ray, Thank you for taking the time to share your recent experience at the AC Palacio Del Retiro, Autograph Collection with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. Coffee machine is offered in all...

United Kingdom
Reviewed 23 June 2015

Reception staff were very accommodating to our requests upon check in, room was a very high standard. The slippers were very big, though I'm sure Paris Hilton would have enjoyed shoving her size 11 trotters into them. Breakfast very good, waiting staff polite and attentive. The decor in the hotel was very pleasing to the retinas. Good location, Retiro very...

 Report
Helpful?
Thank E D
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear El D , Thank you for sharing your experience at the AC Palacio Del Retiro, Autograph Collection. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to...

New York City, New York
Reviewed 20 June 2015

We just finished a wonderful three night stay at the Palacio del Retiro. The hotel is excellent. The rooms are large, well-furnished, and spotless. The bathrooms are modern and very clean. The location is very convenient to the Prado and other must-see attractions. We had a car and the staff parked it for us (for free) during our stay. The...

 Report
Helpful?
2Thank Erastus10
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Erastus, First of all I would like to thank you for choosing us while your stay in Madrid recently. Your comments are very useful for us in order to improve in daily basis our service and facilities and to adapt to our guest expectations. Thank you very much for your confidence in the Marriott Family Hotels and specially at...

Boca Raton, Florida
Reviewed 17 June 2015

We stayed at the Palacio de Retiro during the Mutua Madrid Open, so it was filled with tennis players, coaches, etc. There was always a crowd of young people outside waiting to see Rafe or Serena coming or going. Our visit got off to a horrible start when the desk clerk told us that he did not have our reservation...

 Report
Helpful?
1Thank llbalto1947
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear llbalto, First of all I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to let us know about your experience at our Hotel. Your comments are very useful for us in order to improve in daily basis our service and facilities and to adapt to our guest...

A TripAdvisor Member
Level Contributor
10 reviews
3 hotel reviews
8 helpful votes
Reviewed 14 June 2015 via mobile

Wow! I really enjoyed our stay here. We arrived in the morning and tried to check in early. As usual, our room wasn't ready so our luggage was checked and they told us they'd call when the room was ready. Unlike the U.S. Where they never seem to call when the room is ready, we got a phone call an...

 Report
Helpful?
Thank A TripAdvisor Member
Directorpr, Director de Relaciones Públicas at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Sir/ Madam, First of all I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to let us know about your experience at our Palacio del Retiro Hotel. It is always a pleasure for us to receive our guests comments. Thank you very much for your confidence and...

Boulder, Colorado
Reviewed 14 June 2015

I fell in love with this hotel when I entered the lobby. Photos don't do it justice. The light, the angles, the old world charm, from the original (non working) elevators to the twisting staircases and crown molding. Our room was nice. Bathroom especially with the huge walk in shower. Only complaint was lighting in the bathroom was ideal for...

 Report
Helpful?
Thank MarieGroh
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Marie, I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to leave us your comments. Your suggestions are very useful for us in order to improve in daily basis our service and facilities and to adapt to our guest expectations. Thank you very much for your confidence...

austin
Reviewed 8 June 2015

We stayed here 3 nights after walking 120km of the Camino and visiting Santiago for a couple of days. The staff here were wonderful. They know the city well and never steered us wrong on places to eat or directions. Definitely would want to stay here again.

 Report
Helpful?
Thank klossau
Directorpr, Guest Relations Manager at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Klossau, We would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to let us know about your experience at our Palacio del Retiro Hotel. It is always a pleasure for us to receive our guests comments. Your comments are very useful for us in order to improve in...

Beltsville, Maryland
Reviewed 6 June 2015

We stayed here 5 nights in two different rooms. The first was a superior courtyard view, which developed a problem on our third day. Hotel staff offered to move us to a suite, which we thought a great response to the issue. Generally both rooms very comfortable, but a few minor drawbacks. The safe in both rooms is on a...

 Report
Helpful?
Thank RuthMc
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Beltsville, Thank you for taking the time to share your experience with the AC Palacio Del Retiro, Autograph Collection®. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure...

292 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (151)
Viewed
Hotel & Grounds (25)
Viewed
Room/Suite (36)
Viewed
Bathroom (17)
Viewed
Dining (5)
Viewed
View from Room (2)
Viewed
Other (66)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (141)
Viewed
Room/Suite (75)
Viewed
Hotel & Grounds (25)
Viewed
Dining (8)
Viewed
Business Centre/Function Rooms (3)
Viewed
Bathroom (2)
Viewed
Other (28)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Madrid hotels
Chamberi
AC Santo Mauro, Autograph Collection
Barrio de Salamanca
Hotel Hospes Puerta de Alcala
Paseo del Prado
Petit Palace Savoy Alfonso XII Plus
Show Prices
Show Prices
Show Prices
Huertas
The Westin Palace Madrid
Chueca
The Principal Madrid
The Principal Madrid
#13 of 444 in Madrid
855 reviews
Paseo del Prado
Hotel Ritz, Madrid
Hotel Ritz, Madrid
#31 of 444 in Madrid
1,721 reviews
Show Prices
Show Prices
Show Prices

Staying in Paseo del Prado

Neighbourhood Profile
Paseo del Prado
The area around the elegant Paseo del Prado boulevard is much-visited by both locals and tourists. The world-famous Prado, the Reina Sofia, and the Thyssen-Bornemisza museums form a triangle of art and culture that spans this grand and beautiful avenue. On weekdays, the Prado Museum opens its doors for free after-work hours, drawing a diverse and excited queue of art lovers that wraps around the block. Palacio de Cibeles and Círculo de Bellas Artes cultural centers are other artsy hangouts to check out, with rooftop bars that provide impressive views of the city. While the Paseo del Prado and its roundabouts form a busy throughway in Madrid, a broad green pedestrian park in the middle is a calm and gorgeous place for a relaxing stroll. Just east of the museums, the Retiro Park is always a confluence of activity as families and friends of all ages take to the pretty paths and lawns to stretch their legs or to have a picnic.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Palatial home built in the beginning of the 20th century converted into a discreet 50 room luxury hotel. Unique building protected by National Heritage status where you can enjoy the pleasure of resting in one of the historic buildings of the centre of the city, located in front of the famous Retiro Park and close to the Paseo de Recoletos. It occupies the centre of the magical Art Triangle, Prado Museum, the Thyssen-Bornemisza Collection and Reina Sofia National Art Museum. Ideally located in the centre of the cultural, financial and business area. A full service business centre, counting with 5 meeting rooms of different sizes equipped with internet WIFI system makes of the AC Hotel Palacio del Retiro, Autograph Collection the ideal venue for holding meetings, conferences and celebrations. ... more   less 

Additional Information about AC Palacio Del Retiro, Autograph Collection

Address: Calle Alfonso XII 14, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Paseo del Prado
Price Range: $315 - $609 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — AC Palacio Del Retiro, Autograph Collection 5*
Number of rooms: 50
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Priceline, Travelocity and Hotels.com so you can book your AC Palacio Del Retiro, Autograph Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ac Palacio Del Retiro, Autograph Collection Hotel Madrid
Ac Hotels Madrid
Ac Hotel Madrid
Hotel Style:
#8 Spa Hotel in Madrid
#44 Family Hotel in Madrid
#72 Luxury Hotel in Madrid
#80 Romantic Hotel in Madrid
#95 Business Hotel in Madrid
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from AC Palacio Del Retiro, Autograph Collection staff and other travellers.
15 questions
Ask a question

See all questions (15)

Questions? Get answers from AC Palacio Del Retiro, Autograph Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Talk to the front desk about your need , they will accommodate you .”
 of 5 bubbles AiPhuongDiane, 19 Jan 2017 | Read review
“My room has a view on the park across the street... beautiful view”
 of 5 bubbles W5896QVjeffl, 19 Jan 2017 | Read review
“I saw two rooms and both looked great”
 of 5 bubbles MaggieD405, 18 Jan 2017 | Read review
“Go for the upgrade view! It's worth it!”
 of 5 bubbles Kglachance, 21 Nov 2016 | Read review
“Ask for a room overlooking the park.”
 of 5 bubbles ToniH870, 13 Oct 2016 | Read review
5 of 5