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AC Palacio Del Retiro, Autograph Collection

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#83 of 444 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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AC Palacio Del Retiro, Autograph Collection
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493 Reviews from our TripAdvisor Community

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Showing 418: English reviews
Buffalo, New York
Reviewed 26 May 2015 via mobile

The AC Palacio del Retiro hotel room was excellent and services provided were first class. The breakfast was very good, and the bar service was also top notch. It's close to many restaurants and tapas bars, and right across the street from Retiro Park. We would not hesitate to return if and when we go back to Madrid.

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Helpful?
Thank William N
Directorpr, Guest Relations Manager at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Mr. William, First of all I would like to thank you for choosing us while your recent stay in Madrid. Thank you so much for your nice comments, for sure they will be very useful to our future guests. Our entire staff has the commitment to improve and meet the Marriott International Hotels standards to make your stay a...

Las Vegas, Nevada
Reviewed 25 May 2015

Located just next to park Retiro and close to many restaurants and shops and about 15 minutes from the airport, this is a magnificent hotel that has spacious rooms , nice and clean contemporary bathrooms.I was told by the front desk that it used to be a palatial residence before converting to a Hotel.Front desk was very friendly and helpful.They...

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Helpful?
1Thank Sene4454
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Sene, We would like to thank you for your comments and observations. Your comments are very useful in order to provide a better service. Once again, thank you very much for your confidence in the Marriott Family Hotels and specially at the Autograph Palacio del Retiro hotel. Best Regards and we hope to see you soon in Madrid!

Reviewed 20 May 2015 via mobile

Great location. Check in went smoothly. Arrived at 11:00 am and the front desk told us that our room would be ready in one hour. Got in the room at noon. We used points so the room was small but adequate. Was one of the quietest rooms we have ever stayed in. Great location close to the park and Metro...

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2Thank 19481952Utah
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Guest, Thank you for choosing us while your stay in Madrid recently. It is a pleasure for us to receive our guests comments. Thank you very much for your confidence and we hope to see you soon in Madrid. Kind regards

Pittsburgh
Reviewed 15 May 2015 via mobile

Beautiful redo of a former palace into a boutique hotel. Rooms very comfortable and nicely decorated. Staff very attentive and helpful in everything we needed. Not inexpensive, but a great place to use marriott points. Breakfast is €29 euro per person but we were able to find great breakfast nearby for much less. Within walking distance of almost everything we...

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2Thank organizedplanner
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Pittsburgh, Thank you for choosing us while your recent visit to Madrid. Your comments are very useful for us in order to improve in daily basis our service and facilities and to adapt to our guest expectations. Thank you very much for your confidence and we hope to see you soon at the Autograph Palacio del Retiro hotel! Best...

Boston, Massachusetts
Reviewed 8 May 2015

Location of this hotel is very good: across from the very pleasant Retiro park, close to great Madrid museums, good for exploring "royal" Madrid. We had a standard room booked on Marriott points. It was quiet and good size. It had a large walk-in closet, a dressing room actually, adjacent to the bathroom. It was nice to have suitcases and...

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1Thank jana004
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Jana004, First of all I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to let us know about your experience at our Palacio del Retiro Hotel. It is always a pleasure for us to receive our guests comments. Your comments are very useful for us in order...

Palm BeachGardens
Reviewed 4 May 2015

Small, elegant and quiet hotel located in a very upscale neighborhood in Madrid . Friendly staff and good service. Like staying in a private home. Small combination bar, dining room, lobby. Large rooms, well furnished. No Executive Lounge. Business support limited.

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Thank RonSinger
Directorpr, Guest Relations Manager at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear RonSinger, Your comments are very useful for us in order to improve in daily basis our service and facilities and to adapt to our guest expectations. Our entire staff has the commitment to improve and meet the Marriott International Hotels standards to make your stay a unique experience. Thank you very much for your confidence in the Marriott Family...

Milwaukee, Wisconsin
Reviewed 1 May 2015

My wife and I stayed here on a trip together to France and Spain and the only thing we regretted was not staying longer! We went jogging at the beautiful Parque Del Retiro across the street (formally royal grounds) and had a great time eating and exploring the rest of Madrid only a walk away. Great facility, staff and extremely...

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Helpful?
Thank Brandon H
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Brandon, Thank you very much for your kind comments. We are very glad to hear of your feedback. Best Regards and we hope to see you soon in Madrid!

Miami Beach, Florida
Reviewed 28 April 2015

How a nice hotel with great facilities, have a such poor evil front desk manager who decides by finger when to give you the room? Being affiliated with Marriott, a lot of guests come from America, and arrive on early overnight flights. You want to just get your room as soon as you get to the hotel, but not, the...

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8Thank Pachatraveler
Directorpr, Guest Relations Manager at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Pachatraveler, First of all I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to let us know about your experience at our Palacio del Retiro Hotel. It is always a pleasure for us to receive our guests comments. Since our Hotel has just 50 rooms with 7...

Sydney, Australia
Reviewed 13 April 2015

Great location, just walk distance to Retiro park and most all attractions included the Museum Nacional del Prado. The room is very beautiful, wonderful view and great decor. The service is good and very friendly and helpful.

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1Thank Rodrigo N
Reviewed 6 April 2015 via mobile

My husband and I stayed here for three nights on our 25th anniversary trip to Spain. He's a Marriott Gold member and we used points for our stay with a 50€ a night fee to upgrade to a superior room. Despite a few negative reviews, our experience with the desk staff was excellent. Raquel was particularly helpful and let us...

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Thank MABOC
Directorpr, Director de Relaciones con Clientes at AC Palacio Del Retiro, Autograph Collection, responded to this review

Dear Mrs. Maboc, First of all I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to let us know about your experience at our Palacio del Retiro Hotel. It is always a pleasure for us to receive our guests comments. Your comments are very useful for us in...

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Staying in Paseo del Prado

Neighbourhood Profile
Paseo del Prado
The area around the elegant Paseo del Prado boulevard is much-visited by both locals and tourists. The world-famous Prado, the Reina Sofia, and the Thyssen-Bornemisza museums form a triangle of art and culture that spans this grand and beautiful avenue. On weekdays, the Prado Museum opens its doors for free after-work hours, drawing a diverse and excited queue of art lovers that wraps around the block. Palacio de Cibeles and Círculo de Bellas Artes cultural centers are other artsy hangouts to check out, with rooftop bars that provide impressive views of the city. While the Paseo del Prado and its roundabouts form a busy throughway in Madrid, a broad green pedestrian park in the middle is a calm and gorgeous place for a relaxing stroll. Just east of the museums, the Retiro Park is always a confluence of activity as families and friends of all ages take to the pretty paths and lawns to stretch their legs or to have a picnic.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Palatial home built in the beginning of the 20th century converted into a discreet 50 room luxury hotel. Unique building protected by National Heritage status where you can enjoy the pleasure of resting in one of the historic buildings of the centre of the city, located in front of the famous Retiro Park and close to the Paseo de Recoletos. It occupies the centre of the magical Art Triangle, Prado Museum, the Thyssen-Bornemisza Collection and Reina Sofia National Art Museum. Ideally located in the centre of the cultural, financial and business area. A full service business centre, counting with 5 meeting rooms of different sizes equipped with internet WIFI system makes of the AC Hotel Palacio del Retiro, Autograph Collection the ideal venue for holding meetings, conferences and celebrations. ... more   less 

Additional Information about AC Palacio Del Retiro, Autograph Collection

Address: Alfonso XII Street, 14, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Paseo del Prado
Price Range: $292 - $541 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — AC Palacio Del Retiro, Autograph Collection 5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Ac Palacio Del Retiro, Autograph Collection Hotel Madrid
Ac Hotels Madrid
Ac Hotel Madrid
Hotel Style:
#6 Spa Hotel in Madrid
#44 Family Hotel in Madrid
#64 Luxury Hotel in Madrid
#80 Romantic Hotel in Madrid
#95 Business Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from AC Palacio Del Retiro, Autograph Collection staff and other travellers.
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Questions? Get answers from AC Palacio Del Retiro, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Talk to the front desk about your need , they will accommodate you .”
 of 5 bubbles AiPhuongDiane, 19 Jan 2017 | Read review
“My room has a view on the park across the street... beautiful view”
 of 5 bubbles W5896QVjeffl, 19 Jan 2017 | Read review
“I saw two rooms and both looked great”
 of 5 bubbles MaggieD405, 18 Jan 2017 | Read review
“Go for the upgrade view! It's worth it!”
 of 5 bubbles Kglachance, 21 Nov 2016 | Read review
“Ask for a room overlooking the park.”
 of 5 bubbles ToniH870, 13 Oct 2016 | Read review
5 of 5