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Aparthotel Serrano Recoletos

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101 Reviews from our TripAdvisor Community

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Showing 11: English reviews
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Reviewed 1 week ago

I am not sure how to start to narrate what I would describe as one of the most horrible hotel experience in Europe. First the price: super expensive for something that was not even reflecting the reality (52 square meters was actually not even 25 square meters, pictures taken with super grand angle camera). Second the noise: it's above a...

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Helpful?
2Thank Flore D
Isabel R, Director Comercial at Aparthotel Serrano Recoletos, responded to this review

Dear Flore D Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are sorry to hear that the price and the size of the apartment did not meet your expectations. As you know, these comments are anonymous...

Budapest, Hungary
Reviewed 16 February 2017

Central location for good price. The room was clean, comfortable and quiet the bed was comfortable. Helpful and kind staff. Good temperature in the hotel in a cold February. The breakfast was a bit poor and arranging the breakfast did not work properly. the water temperature of the shower in the second morning was not as warm as I expected....

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Helpful?
Thank laszlorasky
Isabel R, Director Comercial at Aparthotel Serrano Recoletos, responded to this review

Dear client Thank you for taking the time to share your experience in Tripadvisor and thank you for your nice words. We are happy to know that you enjoyed your stay with us. We hope to see you again soon in Aparthotel Serrano Recoletos! Best regards

Altea
Reviewed 18 January 2017

We had to change the apartment, second no hot water, Next time the remote control did not work, kitchen utilisies with extraprice. Dust was not cleaned in our 5 day stay, again lots of Patience to get hot water in the shower,

Review collected in partnership with this hotel
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Thank elsaf492
Riyadh, Saudi Arabia
Reviewed 6 January 2017

Rude, unhelpful staff, spartan, unclean, noisy rooms, creepy atmosphere, overpriced - the only reason I chose it was its proximity to recoletos station, where I could catch a cheap and quick early morning dingy and overcrowded train to the airport for an early flite. A total rip off.

Review collected in partnership with this hotel
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Thank ebace_741779
El Burgo de Osma, Spain
Reviewed 9 December 2016

Is an aparthotel in a very wonderful place. Near of Madrid centre.We went for a famouus race at the end of November. We rent two rooms, they have a room with beds and 2 sofas for another 2 people. Its a good place

Review collected in partnership with this hotel
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Helpful?
Thank Mari G
Isabel R, Director Comercial at Aparthotel Serrano Recoletos, responded to this review

Dear client Thank you for taking the time to share your experience in Tripadvisor and thank you for your nice words. We are happy to know that you enjoyed your stay with us. We hope to see you again soon in Aparthotel Serrano Recoletos! Best regards

London, United Kingdom
Reviewed 28 November 2016

Without a doubt the worst hotel experience of my life. To call it a "hotel" is an exaggeration. This supposedly 3 star property has all of the hallmarks of a bad hostel, but worse. You enter to a reception which looks like the backyard of a mechanics garage. The staff are unfriendly and unwelcoming. You ascend in a dirty lift...

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1Thank NicoDLB
Isabel R, Director Comercial at Aparthotel Serrano Recoletos, responded to this review

Dear Guest, We would like to thank you for your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope to welcome you in the future and provide the best of our attention to you. Sincerely.

Athens
Reviewed 21 November 2016

I wouldn't recommend it. Dirty, hard, and very worn towels, uncomfortable mattress and pillows. Very noisy with no noise insulation. Safe was not working. The room ventilator was so noisy that it was impossible to sleep.

Review collected in partnership with this hotel
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1Thank Anna S
Isabel R, Director Comercial at Aparthotel Serrano Recoletos, responded to this review

Dear Guest, We would like to thank you for your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope to welcome you in the future and provide the best of our attention to you. Sincerely

Kingston-upon-Hull, United Kingdom
Reviewed 9 November 2016

We chose this place based on location and cost. The hall way looks dreadful and the lifts don't feel safe, but our room was clean and housekeeping came daily. We were always provided with enough toilet paper and towels (except for one day when our room just wasn't cleaned). Great location, round the corner from a shop and decent bar/restaurant....

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Thank KRFarrar
Isabel R, Director Comercial at Aparthotel Serrano Recoletos, responded to this review

Dear Guest, We would like to thank you for your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope to welcome you in the future and provide the best of our attention to you. Sincerely

Dubai, United Arab Emirates
Reviewed 23 October 2016 via mobile

The hallways look like a war zone - they started work but didn't bother to finish. There are no locks on the doors and maids walk in regularly. Internet is a disaster - half time it does work. Some refurbished rooms are ok once inside, but only take one if you're sure it's refurbished and it's cheap. Most of the...

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Thank Dairin M
Isabel R, Director Comercial at Aparthotel Serrano Recoletos, responded to this review

Dear Guest, We would like to thank you for your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope to welcome you in the future and provide the best of our attention to you. Sincerely

Reviewed 8 October 2016 via mobile

I had the worst experience ever in this hotel. The bathroom was filthy, moldy, the kitchenette was empty, apparently you have to request the microwave and kitchen hardware, you get it upon availability. The hotel is still in cement. The bed blanket was horrible. And the price is €130 per night. For that price you expect at least something clean...

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Helpful?
1Thank Ana L
Isabel R, Director Comercial at Aparthotel Serrano Recoletos, responded to this review

Dear Guest, We would like to thank you for your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope to welcome you in the future and provide the best of our attention to you. Sincerely

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Staying in Barrio de Salamanca

Neighbourhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighbourhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Aparthotel Serrano Recoletos is a complex of studios and apartments located in the Barrio Salamanca, in the neighborhood with the main stores in the most exclusive area of Madrid, near the National Library and the National Archaeological Museum, with numerous communications by train (station de Recoletos) metro (Serrano and Colon) and bus stops nearby. All studios feature a living room, an equipped kitchen with refrigerators and full bathroom. The apartments have one bedroom, living room, kitchen with fridge and a bathroom, plus all the apartments have been recently refurbished. Available on request microwave, coffee Dolce Gusto, toaster, exercise bike .. Free high-speed WiFi is available in all rooms. Note: The dish has an additional cost of EUR 2.00 Per person / day. ... more   less 

Additional Information about Aparthotel Serrano Recoletos

Address: Calle Villanueva 2, 28001 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Price Range: $92 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aparthotel Serrano Recoletos 3*
Number of rooms: 132
Reservation Options:
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Also Known As:
Apartamentos Recoletos Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Aparthotel Serrano Recoletos staff and other travellers.
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Questions? Get answers from Aparthotel Serrano Recoletos staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't go if you want to rest”
 of 5 bubbles flored93, 21 Mar 2017 | Read review
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