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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
LifeStyle hotel located in the center of Madrid, in the Huertas district, next to Gran Via and Alcala Street, a few meters from the Plaza de Cibeles and all the nightlife. Take a cocktail in its stunning rootop with spectacular skyline views of Madrid.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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NH Collection Madrid Suecia is celebrated for its cleanliness and welcoming atmosphere, with many travelers commending the staff's exceptional service. The central location is a hit for those looking to explore Madrid, though opinions on value are mixed, with some concerns about additional charges.
While the rooms are generally appreciated for their comfort and modern touches, a few guests have mentioned drawbacks related to lighting and size. The rooftop bar is a popular amenity, despite the noise issues it presents for some guests.
Location
Central
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Meticulous
Noise level
Mixed
Service
Attentive
Amenities
Top-notch
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Traveller rating
1,001
231
58
21
15
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Detailed Reviews
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The hotel is in an excellent location, perfect for visiting the entire historic center of the city on foot as well as the semi-central neighborhoods of Salamanca and Retiro. The structure is in an excellent state of maintenance, furnished in a modern and functional way. The bedrooms are spacious for the average in the center of Madrid and overall comfortable and well equipped (bathrobe, slippers, good quality toiletries are included), in line with the classification and price of the property. Considering the location, in an overall quiet street, the acoustic insulation towards the outside is very good. It should be taken into account, for those who have a room on the lower floors, that for almost the whole day there is music with very strong bass in the bar adjacent to the reception; For this reason I had to ask to change the room that had initially been assigned to me on the first floor. Less effective is the insulation towards the interior, where unfortunately you can hear the noise caused in the corridors or in the adjacent rooms by rude guests: it is a problem that does not concern this specific hotel but has a more general scope in Madrid, especially at weekends . However, I recommend that you wear earplugs. The staff is professional and efficient, in line with the level of the structure. The staircase leading to the reception from the entrance is very uncomfortable, especially for those with walking difficulties. However, the staff is ready to help those with heavy luggage. The quality/price ratio is also consistent with the Madrid average.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip:Evitare le camere ai piani bassi perché c’è musica ad alto volume nel bar adiacente alla reception
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We would like to express our sincerest thanks to Dani G., Javier M. and Ana for the excellent care received during our stay. Their professionalism and dedication have contributed significantly to our enjoyment of an exceptional quality experience. In addition, the hotel's central location has been an added value that made everything even more comfortable. Congratulations on the great work done. Thank you so much!
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Date of stay: January 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Super central yet quiet hotel. As soon as I arrived I was greeted by the bellboy Daniel V opening my taxi, he helped me with luggage and an umbrella for the rain (This hotel makes a difference). Entering the hotel, the perfume / air freshener of the hotel catches you, makes you feel at home and forget about the hard work day. About the room, it has everything you need and the bed is very comfortable next to the pillows. Any doubt you have the staff solves it at the moment, as when you go down to the reception Daniel V appears again and recommended places of interest and a good place to have some good tapas and a well fresh wine (vinitus) a HIT. I will come back soon and recommend this hotel as today has become my home in Madrid.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Centrico, caminando a todos los lados, museos a 5 minutos caminando.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A disappointment. In my review it is not a 5-star hotel. Leave much to be desired. You enter the hotel and find a staircase to access the reception. It is not comfortable although it is true that the receptionist helped us with the bags upon request. They gave us a dwarf room. The toilet separated from the bathroom but also dwarf and uncomfortable. The corridors are dark, there's no light. The same goes for the bathroom. The laundry drawers and safe are on the closet floor which means you need to crouch down for everything. Very uncomfortable. We moved from room to a larger superior but the same in terms of lighting and drawers. The mattress pretty bad. Your partner moves and you move too and vice versa. Unfortunately they were in the kitchen. The breakfast pastries are individually sealed in plastics......hard, not pleasant, but the coffees left much to be desired. You can order the coffees from the waiters and they also have a self-service coffee machine in the restaurant that did not work well, in fact one day nor did it work. The room was paid in advance and when you check in you are asked for a credit card that is normal for extras but what is not normal is that you are charged € 50.00 for each night you are that you are obviously credited on departure. This is the first time I've seen anything like this. I must say the best thing about the hotel is its employees. Attentive, friendly and eager to please. Conclusion: I do not return to this hotel although I will continue to use the NH chain.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Hay otros hoteles de la cadena que son mucho mejores.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel could really do a great deal better if they just tell the guest a bit more about what they have. We only found the rooftop bar at the end of our stay and despite it having average views it was clearly very popular. Then there is the speakeasy bar which we only found by accident just as we were leaving! Otherwise, everything was pretty much as expected. The room was pretty dark and it was unclear how we could moderate the fierce air conditioning. Breakfast was very good, though yet again more could have been done to advertise the eggs.
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Date of stay: September 2024Trip type: Travelled as a couple
Room Tip:Try to find the speakeasy bar!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rocío Sánchez Carmona, Guest Services / Front Office at NH Collection Madrid Suecia
Responded Oct 1, 2024
Dear AndrewN424, Thank you for taking the time to provide feedback on your recent stay at our hotel. We are disappointed to hear that your experience did not meet your expectations, and we apologize for any inconvenience you may have experienced. Your feedback is extremely valuable to us as it helps us identify areas where we can improve. We are dedicated to making the necessary adjustments to prevent similar issues from occurring in the future. We hope for the opportunity to welcome you back and provide you with the exceptional service we strive for. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel does not seem like a 5-star hotel at all to us:
1. The beds are the hardest I have ever experienced in my life. My back still hurts. 2. Breakfast is a real disaster, the coffee machine doesn't work or doesn't have water. Dirty glasses and plates. The tables are also very dirty. They had repeated the same fruit from the previous day. 3. In the hallways of the rooms it is seen that they have had humidity problems, since most of the skirting boards are raised or damaged because of it. For a 5 star hotel, would it be best to change them??? To fix them they have put tape... a real piece of trash. 4. At night you could hear the noise of the music from the penthouse bar, especially when you went down with the elevator.
The only positive thing it has is the staff, who are very friendly, but this hotel is not a 5-star hotel...far from it.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed here on our way back home. The hotel is quite lively which is nice during the day and evening. Unfortunately it kept going late into the night and we heard other guests coming and going on our floor until the wee hours of the morning. Spain is a country of night owls, so not surprising but a bummer if you have an early flight.
I have to give a special shout out of appreciation to the doorman/bellman Javier M. who was just delightful. He was very friendly, efficient moving bags, summoning a taxi or anything else that was needed and always with a smile. There was also a male waiter Demetria in Casa Suecia, the restaurant and bar in the lobby of the hotel who was equally delightful and hospitable.
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Date of stay: March 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rocío Sánchez Carmona, Guest Services / Front Office at NH Collection Madrid Suecia
Responded 2 weeks ago
Dear Brentkc-jd, It's wonderful to hear about the enjoyable aspects of your stay with us. Your description of the lively atmosphere of our hotel during the day and evening is truly heartwarming. However, we're sorry to hear about the disturbances you experienced at night. While we take pride in creating an energetic environment, we also understand the importance of restful sleep, especially for guests needing to catch early flights. Please accept our apologies for any inconvenience you experienced. On a brighter note, your appreciation for Javier M., our dedicated doorman/bellman, is indeed gratifying. We are proud to have such an efficient and friendly individual as part of our team. His commitment to providing excellent service mirrors our hotel's philosophy of ensuring guest satisfaction at all times. We are also thrilled to read your kind words about Demetria, our waiter at Casa Suecia. His delightful and hospitable nature is a perfect representation of our commitment to providing excellent food and beverage service. We truly value your feedback and hope to provide an even better experience during your next stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Oh boy.....where to start. Never having driven in Madrid, getting to the hotel in a rental car stressed our marriage. However, once outside the hotel, in a limited restricted parking area, the staff took over. Our 4 large bags disappeared out of our car and reappeared in our room after we dropped our car off at the rental place. Daniel V. was awesome in this regard and gave us helpful guidance every time we asked. Our first room happened to have a young child next door that was causing a great deal of noise. An apology for the inconvenience and a complimentary upgrade sorted that out immediately. Marta and Javier R. at the front desk were instumental in getting us settled. Daniel V. had our bags moved before we got to our second room. This gesture was truly appreciated after 30 days of living out of suitcases. The staff was very helpful on tourist stops, what to avoid and restaurants. I wouldn't hesitate in recommending this hotel if you want to experience excellent staff service as well as a good location.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Be prepared to be treated exceptionally.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rocío Sánchez Carmona, Guest Services / Front Office at NH Collection Madrid Suecia
Responded 1 week ago
Dear Glenn W, Your detailed review has provided us with a vivid account of your recent experience at our hotel, and we are delighted to learn that despite initial challenges, your stay was ultimately satisfying. Madrid's bustling city life can indeed pose a challenge for first-time drivers, but it's heartening to know that our staff was able to alleviate some of your stress upon arrival. The ability to create a comfortable and welcoming environment for our guests is truly the cornerstone of our hotel's philosophy. It's wonderful to learn that Daniel V. was able to demonstrate this through his helpful guidance and prompt service. We are also pleased to hear that Marta and Javier R. played a significant role in ensuring your comfort. We understand that the noise issue must have been inconvenient, and we appreciate your understanding on this matter. It's encouraging to know that our team was able to manage the situation promptly, ensuring your comfort wasn't compromised. It's also pleasing to learn that our team's recommendations were helpful in making your visit to the city more enjoyable. Our staff always endeavors to provide personalized and comprehensive advice to our guests, and your positive feedback affirms that this was achieved during your stay. Your recommendation means a lot to us. It's delightful to hear that you appreciated our excellent staff service and the hotel's location. We look forward to welcoming you back in the future, should your travels bring you back to Madrid. Yours sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Quite Honestly one of the best Hotels we have stayed in while in Europe, The main reason was the Staff from arrival to leaving they were All simply Amazing.The rooms were Large and modern spotlessly clean to we had amazing views from our room on the top floor. The bathroom was clean modern and had everything we needed! Breakfast was great lots of fresh food and so much selection. We used the guest services desk to help us find our way around and book a Flamenco show the 2 ladies who helped us were awesome, they went out of there way to make our experience so good an absolute credit to the Hotel! The Hotel is in a perfect location too 10/15 mins to the centre of everything and down a quiet street beside a Theatre! Where ever we go in the world from now on we we look at staying at the NH Collection hotels first for sure. And really feel I need to say it once again thanks to the staff everyone of them were a credit to the hotel.
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip:The views on the top floor are great. Definitely use the Guest Services they were great!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rocío Sánchez Carmona, Atención al cliente/recepción at NH Collection Madrid Suecia
Responded Mar 25, 2023
Dear HUM1923markh, Thank you so much for taking the time to review our hotel and specially for the kind words you have chosen to do so. We always try to make our guests feel like home and we are so pleased to know that you enjoyed your stay with us. The whole team would like to thank you for acknowledging our work, knowing that we were able to make your days in Madrid a little bit better motivates us to keep up with the hard work. We hope to see you back soon. Sincerely, Sandra González, Guest Relations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hotel is located in an excellent position but has shown serious shortcomings that are not acceptable for a 5 star. During lunch at the restaurant we found several hairs inside the plate. After reporting the matter, the dish was changed without any apology or justification. We then had a negative surprise when paying. After the first night we asked for a room upgrade. The person at the reception found the room and told us (both my wife and I understood the same) that the cost of the new room was more than 50 euros per night. Checking the bill after having already paid we realized that we had been charged 50 euros per night but also the additional cost of the room, something that had not been mentioned to us. For us the added cost was only 50 euros per night. After my protests we were only given a discount of 50 euros. I think that a renowned and high-level chain like NH cannot afford certain behaviors.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Cathy,
the faster is by taxi there is a fee rate for 30 € and you can pay with credit card. For further information please do not hesitate to contact us.
Best regards,
Rocío
Guest Relations Manager
Dear 505sallyy,
We do not have parking but there is a parking really colse to the hotel in Plaza de las Cortes s/n
There is an special rate for our guest.
For further information please do not hesitate to contact us.
Have a nice day.
Rocío
Guest Relations Manager
Dear DorsetLarry,
As Michel1971 told you is not possible put my email address, please check our website Nh Collection Suecia, there you will find all information to contact us please.
Warm regards,
Rocío Sánchez Carmona
Guest Relations Manager
There are more places to choose from in the Madrid area.
PRICE RANGE
C$294 - C$482 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
NH Madrid Suecia
LOCATION
SpainCommunity of MadridMadridPaseo del Prado / Cortes / Centro
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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