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Jardin Metropolitano

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#48 of 446 Hotels in Madrid
Certificate of Excellence
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463 Reviews from our TripAdvisor Community

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Showing 128: English reviews
Pittsburgh, Pennsylvania
Reviewed 25 July 2016

We stayed here in February 2016 to visit our sons who attend University in Madrid. When checking in, we had a mix-up in the room we booked however once we pointed it out, the front desk staff was more than happy and gracious to put us in the correct room. Very smooth check-in. The front desk attendants are very helpful...

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2Thank sekenes
Hong Kong, China
Reviewed 22 July 2016 via mobile

The hotel is very old, furnishing is very basic, but very neat and clean. When I arrived with my friend near midnight (straight from the airport), the small lobby was all dark except for the reception desk, and there was only one man there, so it was somewhat scary. If it was not so late and that we have already...

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Helpful?
1Thank Luffy06
vpcalidad, Director de Relaciones con Clientes at Jardin Metropolitano, responded to this review

Dear customer, first of all we appreciate that you have dedicated your time to write your kind words at Tripadvisor. We are glad to read that you enjoyed your two days stay in the Spanish capital and that you have highlighted the friendliness of our welcoming staff. Our hotel was opened in 2005 and is decorated in a traditional, classical...

London, United Kingdom
Reviewed 19 July 2016

I stayed in this hotel a second time last month. I selected it again for ease even though prices had risen significantly. It is a good hotel, not in the city centre but not far from it. It suited my needs. It is a business and government district. So let me draw attention to any negatives in what is a...

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1Thank Ivor M
London, United Kingdom
Reviewed 14 June 2016

Good sized rooms, clean, comfortable. Good air-con, temp control works. TV stations seemed to be all Spanish - could not find English channel and gave up after flicking through 50 channels. Convenient location. Friendly staff. Quick check-in and check-out. Views not so great from lower floors. Could not get the safe to work. No fridge - but this was not...

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2Thank pas576
Reviewed 4 June 2016 via mobile

First night staying at this place and they have a party going on well after midnight. Called down to checkin station to be told that they will talk to the party to lower noise. Still nothing happened. Called a second time to be told that they will not do anything about the noise and that we could move rooms to...

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Helpful?
1Thank ellie H
vpcalidad, Director de Relaciones con Clientes at Jardin Metropolitano, responded to this review

Dear Guest, First of all we are very sorry for the inconveniences you have suffered during your stay at our hotel. We can assure you that the situation you described is absolutely unusual in the hotel. Last year we have made a complete refurbishment to soundproof all our rooms in order to ensure the rest of our guests. Clearly something...

Sydney, Australia
Reviewed 16 May 2016

Jardin Metropolitano is a solid modern hotel, 2 minutes away from Cuatro Caminos. Despite the hotel being in the business district of Madrid, it is still very convenient for us tourists being within 20 minutes metro ride from everything of interest, and the two major train stations. The hotel is similar to a business hotel with large modern rooms, and...

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Helpful?
1Thank Lee Z
vpcalidad, Director de Relaciones con Clientes at Jardin Metropolitano, responded to this review

Dear guest, We appreciate your time helping other Tripadvisor users to know better our hotel. Your kind review encourages us to continue working to achieve greater customer satisfaction. For us there is no better recognition to read that your stay at our hotel was pleasant and would recommend it to other users. Thank you very much again and we hope...

High Wycombe, United Kingdom
Reviewed 8 May 2016

If you want to stay in an area that has good metro links but is away from the noisier city centre then give this hotel a try. It does feel like a business hotel but the staff were quite friendly, the breakfast pleasant and the suite that we had for one night was large and clean. Despite the close proximity...

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1Thank frederico77
vpcalidad, Director de Relaciones con Clientes at Jardin Metropolitano, responded to this review

Dear guest, Thank you very much for your review. We are very pleased because you liked our suite. In fact we have 6 nice suites, all of them in the upper floor with beautiful views over Madrid. They have a very large terrace to enjoy especially in spring and summer. The area where the hotel is located is quiet and...

Wicklow
Reviewed 26 April 2016 via mobile

Stayed in this hotel for 4 night's. Really good location. Metro just across the road. Rooms really lovely and spacious. Very clean and really comfy beds. Staff not very friendly. Lots of restaurants and cafes. Would stay here again and would also recommend. Reasonably priced

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2Thank Joan H
vpcalidad, Director de Relaciones con Clientes at Jardin Metropolitano, responded to this review

Dear guest, Thanks for taking your time to write about our hotel. Your recommendations can help other users to know better about us. We are very sorry you found our staff not very friendly. We apologize because, service is for us one of the main things in our daily work. Usually our staff is one of the most valued points...

Leeds, United Kingdom
Reviewed 26 April 2016

Me and my sister booked this hotel for my Mum's 60th birthday. We found that the hotel was very quiet - in fact we didn't see (or hear) any other guests. We got the impression that it's mainly frequented by business people? We didn't spend a huge amount of time in the hotel. Our breakfast wasn't included in our rate...

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1Thank claireclaire1983
vpcalidad, Director de Relaciones con Clientes at Jardin Metropolitano, responded to this review

Dear Guest, Thank you very much indeed for your review. We are very happy that you have been chosen our hotel to celebrate you Mum´s birthday. Our guests are usually a mix between business and leisure people because we are very close to the main financial district in Madrid, AZCA, but also, as you said we are very close to...

Athens
Reviewed 19 April 2016

Very spacious room, clean, excellent location one minute from metro and one only metro line to airport. No good restaurants in the area. One minus is the fact that the restaurant cafe is very basic and the area has no good restaurants

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Helpful?
Thank gerkouv
vpcalidad, Director de Relaciones con Clientes at Jardin Metropolitano, responded to this review

Dear guest, Thank you very much for your review about the hotel. As you wrote the hotel location is very good and you can come from airport by metro very easily. Regarding our restaurant service there is a very complete menu-carte that includes more than 24 dishes to choose at a fix price of 19,95€ per person and it is...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
It is located in the heart of Madrid's finance district, just a few meters from the AZCA business park, the Paseo de la Castellana or the Real Madrid Stadium. It has 102 spacious rooms, exceptional naturally lit conference and banquet rooms with natural light and unique indoor gardens. If offers services such as: Free Wifi, restaurant and room service, parking with special rates for our clients, gym, and large family rooms. The nearest metro stop is located only 100 meters from our front door, and connects directly with the Madrid historical center (Gran Via) in less than 10 minutes. All the rooms have been totally soundproofed in august 2014. ... more   less 

Additional Information about Jardin Metropolitano

Address: Avenida Reina Victoria 12 | A 100 Metros Del Metro Con Parada Directa a Gran Via, 28003 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $96 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Jardin Metropolitano 4*
Number of rooms: 102
Reservation Options:
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Also Known As:
Jardin Metropolitano Madrid
Jardin Metropolitano Hotel Madrid
Hotel Style:
#37 Luxury Hotel in Madrid
#56 Romantic Hotel in Madrid
#60 Business Hotel in Madrid
#71 Family Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Jardin Metropolitano staff and other travellers.
9 questions
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Popkum, Canada
over a year ago
Selangor, Malaysia
Popkum, Canada
10 months ago

See all questions (9)

Questions? Get answers from Jardin Metropolitano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior Double Room well worth it”
  • room 608
  • room 608
  • room 608
 of 5 bubbles The_Dublin_Couple, 20 Sep 2016 | Read review
“If you want views then recommend ask for higher floors.”
 of 5 bubbles pas576, 14 Jun 2016 | Read review
“If you can spring for the deluxe room take it! Beautiful, big room!”
 of 5 bubbles 118jilln, 11 Apr 2016 | Read review
“bad neighborhood”
 of 5 bubbles hyok2016, 1 Jan 2016 | Read review
“Higher floors have better views, but all floors are well above street level, so noise is NOT a problem.”
 of 5 bubbles StevenL429, 23 Dec 2015 | Read review
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