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Petit Palace Alcala Torre

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579 Reviews from our TripAdvisor Community

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Showing 156: English reviews
Brussels, Belgium
Reviewed 4 days ago NEW

We loved this hotel. It is in a terrific location, just minutes from the Puerta Del Sol, literally right at the Sevilla metro station. In spite of its location above busy and traffic-choked streets, there is no audible street noise, thanks to the double-paned windows. There was a decent (if boring) breakfast and the room was quite comfortable. The service...

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Helpful?
Thank BillMichael9
Chicago, Illinois
Reviewed 5 days ago NEW

The hotel is next to the Sevilla metro station. 300 meters from puerta del sol and plaza mayor. Walking distance from shops and restaurants in callao. Very professional staff and clean rooms. Small elevators.

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Helpful?
Thank davideaste
María F, Director de Recepción at Petit Palace Alcala Torre, responded to this review

Dear Davideaste. Thank you very much for leaving a comment about our hotel and your experience with us. We are very glad you enjoyed your days here. As yu say, we are in the herat of the city, very close to the most important places. About the elevators, it is true that the two of them to the room are...

Reviewed 1 week ago NEW

The hotel located in the heart of the city but in a relatively quite street. Breakfast is very good. The staff hotel is great helpful . The only problem (and it significant when u stay at 4 star hotel) is there are no hot water! Not at morning nor the evening, we asked the reception and they never answer it....

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Helpful?
Thank Eb-tlv
María F, Director de Recepción at Petit Palace Alcala Torre, responded to this review

Dear Eb-tlv, Firs of all, thank you very much a lot for leaving a comment about your days with us. As you say, we are in the heart of the city, very close to the most important places in Madrid, so it is easy to visit it by walking. We are very glad you enjoyed our breakfast. We try to...

Reviewed 1 week ago

This is a great hotel for a visit to Madrid, it is located in a strategical place, the Alcala tower, to visit the city near the Gran Via, Sol, Bellas Artes, less than 50 meters from a metro stop . The service is very good the staff is polite and solicitous, the rooms are comfortable, and the breakfast buffet offers...

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Helpful?
Thank Sergio B
María F, Director de Recepción at Petit Palace Alcala Torre, responded to this review

Dear Sergio, Thank you for leaving a comment about your stay with us. We are glad you enjoyed the experience. As you say, we are in the center of the city, very close to the most important places in Madrid and, about our breakfast, we always try to keep a great variety and quality. We are very glad you liked...

Chorzow, Poland
Reviewed 3 weeks ago

it is surely the great option to stay in the Madrid centre. Just perect location in the city centre, double windows securing quitness in the room, spacious bath, comf beds and great and tasty breakfast served in the glass roofed hall on 5th floor with nice view. Free flow of water, tea, coffee in relaxing area close to the reception....

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Helpful?
Thank HappyChris008
María F, Director de Recepción at Petit Palace Alcala Torre, responded to this review

Dear HappyChris008, Thank you for your comment about the experience with us and for sharing it with the rest of the users. We are very glad you enjoyed your stay, you found your room comfortable and had a good rest and the free services in the lobby were useful for you. About our location, as you say we are in...

Reviewed 3 weeks ago

Recently stayed at this hotel and had fantastic time Good location , people of staff is very friendly and professional, the breakfast is nice Is a good choise if you go to Madrid, the room is small but no problem ,the bathroom is perfect

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Helpful?
Thank Gil V
María F, Director de Recepción at Petit Palace Alcala Torre, responded to this review

Dear Gil V. Thank you for leaving a comment about your experience with us. We are very glad you enjoyed your stay and our breakfast. We always try to keep a great quality and variety. As you say, we are exactly in the center of the city, very close to the most important places as the Prado Museum. Puerta del...

Liverpool, United Kingdom
Reviewed 4 weeks ago

Recently stayed at this hotel and had fantastic time. The hotel is in an excellent location, 5 mins walk to Puerto del Sol and all the surrounding restaurants and tapas bars but what makes this hotel special is the staff. I have never met a more professional, friendly and well informed reception staff than I did here. They were brilliant,...

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Helpful?
Thank Georgia G
María F, Director de Recepción at Petit Palace Alcala Torre, responded to this review

Dear Georgia G, fisrt of all I would like to thank you for sharing your opinion about you experience with us. It is fantastic knowing that you found the location of the hotel ideal to have a nice walk around the most important places of the city. I am so glad that you enjoyed both the facilities and the varied...

Reviewed 4 weeks ago via mobile

We spent two nights here at the end of a month long camping tour of Spain and Portugal and must say it was a highlight. Excellent location and the staff were so helpful and friendly. Our room on the 7th floor was lovely, clean, spacious and quiet considering the hustle and bustle of the city below. The breakfast was abundant...

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Helpful?
Thank Tracey B
Isabel R, Front Desk Manager at Petit Palace Alcala Torre, responded to this review

Dear Tracey, Thank you very much for your positive comments about your recent stay with us. We are glad to know that you have enjoyed your visit to Madrid thanks to our privileged location in the heart of Madrid and that the room has exceeded your expectations and you have been able to enjoy the beautiful views offered by the...

Reviewed 4 November 2016 via mobile

I was initially shocked at how small the hotel was but it didn't take long for it to reveal it's true value. The room I got was small (around 38 sqm) but works for a couple. The bathroom was roomy and took up about half the entire room. Style is modern and clean. I was surprised that toothbrushes were not...

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Helpful?
Thank Peewee L
María F, Director de Recepción at Petit Palace Alcala Torre, responded to this review

Dear Peewee L, thank you very much for your time to share your opinion. I am very happy to read that despite the first impression we were able to achieve your expectations. Normally we do not settle all the variety of amenities in the rooms. However, as you explained, we have everything preprared in reception to satisfy all our guests...

Denver, Colorado
Reviewed 1 November 2016

The staff at Alcala Torre were incredibly kind to me while I was a guest. I checked in well before the official check-in time because thankfully my room was ready. Breakfast was excellent the following morning, and there was coffee and other drinks in the lobby, which was great. Location is ideal--a minute from Puerto del Sol and the subway,...

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Helpful?
Thank ark1525
Isabel R, Front Desk Manager at Petit Palace Alcala Torre, responded to this review

Dear Ark1525, Thank you very much for taking a few minutes of your valuable time to share your kind words with us. We are very happy to know that you have enjoyed your visit to Madrid thanks to our privileged location and that both our breakfast service and the treatment received by our employees have been memorable and they have...

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Staying in Centro

Neighbourhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to the hotel Petit Palace Alcala Torre! The hotel is situated it the heart of the city centre, in the well known "Alcala" street, right next to the famous "Puerta del Sol" in the historic and monumental district of the city. The outstanding building is a replica of a well known sky scraper found in Chicago and has a total of 12 floors, allowing privileged views of Madrid from the top 5 floors. All of the 60 modern rooms are equipped with the latest technological innovations; like hydro-massage showers, free Wifi Premium connection. Free use of Ipad (under request) With a complete renovation in 2008, the hotel is proud to offer comfortable accommodation with modern, designer furniture and decoration. Our friendly staff will be more than happy to advise you on the best restaurants and shopping and possibilities to reserve local excursions. Double, triple or quadruple, with views of the city or interior - don't hesitate to contact us with your special preferences. ... more   less 

Additional Information about Petit Palace Alcala Torre

Address: Calle Virgen de los Peligros 2 | (Esquina con Alcalá, 23), 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro
Price Range: $112 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Petit Palace Alcala Torre 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Petit Palace Alcala Torre Hotel Madrid
Petit Palace Alcala Torre Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Petit Palace Alcala Torre staff and other travellers.
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Questions? Get answers from Petit Palace Alcala Torre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room in the tower”
 of 5 bubbles C4900RSsergiob, 2 Dec 2016 | Read review
“view from rooms on upper floors might be imazing”
  • night view
 of 5 bubbles HappyChris008, 18 Nov 2016 | Read review
“Rooms on the south side are quieter" "Corner suites are large and sunny" "Higher floors have less A/C unit noise”
 of 5 bubbles 662gilv, 16 Nov 2016 | Read review
“Ask for the 11th floor and enjoy”
 of 5 bubbles Mark1875, 30 Sep 2016 | Read review
“Take a room facing calle de alcalà, it has a great view and its not noisy at all”
 of 5 bubbles 72PietroF, 15 Sep 2016 | Read review
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