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Silken Puerta America

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#100 of 445 Hotels in Madrid
Certificate of Excellence
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1 room 2 adults 0 children
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Silken Puerta America
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2,441 Reviews from our TripAdvisor Community

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Showing 908: English reviews
Høje Tåstrup, Copenhagen, Denmark
Reviewed yesterday NEWvia mobile

Nice fancy hotel. Fashionable. Designer placr. Quiet area to the back. Highway to the other side. Good clean rooms. Will definitely come back. Several bars and restaurants. Regular pool but great with steambath and showers. Too small fitness area.

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Helpful?
Thank Jacob H
Budapest
Reviewed 4 days ago NEW

To be quite frank what attracted me to this Hotel is the absolute love towards Zaha Hadid's design. I have changed rooms several times on different levels but nothing comes close to the exciting lines of the rooms she designed. It is a must for all lovers of architecture. The location itself is not the best and the staff is...

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Thank szmarck
Suzhou, China
Reviewed 5 days ago NEWvia mobile

We choose this hotel for it's design and yes it is unusual but this is the only thing to impress. The room was nice but not so clean as it should be, no robes in the room what is not acceptable for a 5 star hotel. It was ok for one time stay but next time i come to Madrid...

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Thank TatyanaMereuta
Province of Barcelona, Spain
Reviewed 6 days ago NEW

We spend a whole weekend. We found that the hotel is excellent, vwery well located, with a wonderfoul service every day. We are sure that we will repeat. Service and clenaliness were the most apreciated

Review collected in partnership with this hotel
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Thank 978ernestob
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear 978ernestob, Thank you very much for choosing us and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed your stay at the Silken Puerta América Thank you very much again for your time and trust and we look forward to welcoming you back soon! Kind regards, Valeria Knop PR & Guest Relations Manager

Reviewed 6 days ago NEW

Silken Puerta America Madrid is one of my awesome list hotels. Value for money for what you get. I recommend it, the service from the staff is outstanding. The rooms are designed with an artistic freedom that is very good and makes the experience worthwhile.

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Helpful?
Thank Darrell R
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Darrell R, Thank you very much for sharing this great review with other travellers on Tripadvisor, we are thrilled to know that we are in your favourite hotels list! We would like to thank you as well, for your special mention to our staff. We hope to continue surprising you on your next visit to Madrid. Kind regards, Valeria...

Leeds, United Kingdom
Reviewed 1 week ago

Stayed here for a few nights with the other half. On arrival we were given the option to choose which room we would like to stay in. We were amazed at the interior design as each floor is designed by renowned architects. The room was stunning with views out across the city. The shower and bath were great, and although...

Review collected in partnership with this hotel
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Helpful?
Thank ghains_440846
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear ghains_440846, Thank you very much for staying at the Silken Puerta América and for taking the time to post your review on Tripadvisor. We are thrilled to know that you have been amazed by our design and concept! Thank you very much for recommending us, we look forward to welcoming you back, very soon. Kind regards, Valeria Knop PR...

Palma de Mallorca, Spain
Reviewed 1 week ago

I stayed at the Silken Puerta de América 9 years ago for work and I thought the concept and different room designs were really fun. It is still an interesting space, but now in serious need of renovation, with a lot of the materials and finishings quite worn and damaged. The staff were very professional and helpful. I really appreciated...

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Thank beatrizv491
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear beatrizv491, Thank you very much for taking the time to write your detailed review and for choosing us during your stay at Madrid. We regret to know that on this occasion we did not come up to the standards of excellence and quality you would expect, our main goal is to provide the best service to our guests, we...

Reviewed 1 week ago via mobile

This hotel is absolutly amazing for a romantic weekend. I advise the seventh floor (all white with the round bed). About the staff i must tell you that people from front desk you all amazing, specialy an employee called Shanay who gave us the best service ever(i appreciate his kindness and hospitality)! Stayed there in December 2014

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Thank Bárbara D
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Bárbara D, Thank you very much for choosing us for such a special occasion, and for taking the time to share your expreince on Tripadvisor. We are glad to know that you enjoyed of a comfortable stay with, we would like to thank you very much for your special mention to our colleguee Shanay and our front desk staff....

Bristol, United Kingdom
Reviewed 1 week ago

This hotel is a little out of the way of central Madrid, but is close to a metro stop and therefore easy transport. It is in a more residential/business area. There is also a free shuttle bus to take you to/from the airport, which is a nice touch. Book in advance. Staff at the hotel are excellent and cannot be...

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Helpful?
Thank RachDi
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear RachDi, Thank you very much for choosing the Silken Puerta América and for taking the time to post your review on Tripadvisor. We would like to especially thank you for your special mention to our staff, your kind words encourage us to continue working to provide the best customer experience. We would like to apologies for the downsides that...

Monza, Italy
Reviewed 1 week ago

Well located for a business trip, more than for tourism. The staff is efficient and discreet. High quality restaurant, overall quality/price ratio is great. Particularity is that each of the 10 floors has a different room design, so is never boring coming back.

Review collected in partnership with this hotel
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Thank giulio m
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear giulio m, Thank you very much for choosing us and for taking the time to share your valuable feedback on Tripadvisor. We are delighted to know that you enjoyed our design and service, and we would like to especially thank you for your kind words in regards our staff. Thank you very much again for your time and we...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Silken Puerta America

Address: Avenida America 41, 28002 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $129 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Silken Puerta America Madrid
Hotel Style:
#49 Business Hotel in Madrid
#72 Luxury Hotel in Madrid
#76 Romantic Hotel in Madrid
#133 Family Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Silken Puerta America staff and other travellers.
32 questions
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Questions? Get answers from Silken Puerta America staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very close to the subway”
 of 5 bubbles 877darrellr, 14 Feb 2017 | Read review
“High floor away from the main road.”
 of 5 bubbles Peter_Groove, 29 Jan 2017 | Read review
“i loved 11th floor, 10th is good too.”
 of 5 bubbles shivne, 6 Jan 2017 | Read review
“10th floor - Japanese theme is great”
 of 5 bubbles , 15 Dec 2016 | Read review
“8th floor facing the street...great views and the white colour makes it super clean!”
 of 5 bubbles GarySib, 16 Nov 2016 | Read review
5 of 5