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Silken Puerta America

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#104 of 444 Hotels in Madrid
Certificate of Excellence
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Silken Puerta America
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2,499 Reviews from our TripAdvisor Community

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Showing 925: English reviews
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Badalona, Spain
Reviewed yesterday NEW

Stayed one night for business. Hotel is fine. It is a 5 stars hotel just entering Madrid. Location is good if you are on business coming from the airport (for example), well connected also via metro. Different floors are totally decorated differently with all kind of themes. Rooms are a must see. There you have a reason to stay just...

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Helpful?
Thank xIshidax
Reviewed 2 days ago NEW

Stayed at this hotel with my partner and friends for a city break in Madrid. The hotel was like nothing else I've seen before which was refreshing! Check in was okay, but the room was lovely! The restaurant on the first floor was great and the bar was good although both were extremely quiet. The location is close to a...

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Helpful?
Thank CheltenhamDL
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear CheltenhamDL, Thank you very much for choosing us and for taking the time to post your review on Tripadvisor. We are delighted to know that you appreciate our uniqueness!! We we look forward to welcoming you back soon. Kind regards, Valeria Knop PR & Guest Relations Manager

Lisbon, Portugal
Reviewed 5 days ago NEW

The hotel is generally good (the rooms are clean and confortable), but it gives the idea that you pay for the design experience, which does not totally correspond to a 5* hotel experience. Some of the staff was really kind but not everyone was like that.

Review collected in partnership with this hotel
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Thank 175catarinaa
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear 175catarinaa, Thank you very much for choosing us and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed the overall experience at the Silken Puerta América, we have read your comments and impressions and we will give due consideration to your suggestions in order to improve our guest experience. Thank you for your time...

London, United Kingdom
Reviewed 1 week ago

The rooms this hotel offers are subject to extra costs . If you eat any sweets/crisps from use room you are charged extortionate prices . The gym is tiny . The pool is freezing ! And unless you're dressed in a suit when you check in they treat you poorly at front desk

Review collected in partnership with this hotel
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Thank jgoodg_935107
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear jgoodg_935107, Thank you very much for choosing us and for sharing your feedback on Tripadvisor. We are sorry for the misunderstanding about what the Club Service includes, we would like to remind you that only soft drinks are included, neither alcoholic drinks nor snacks are included. Thank you very much for your time and we look forward to welcoming...

Dublin
Reviewed 1 week ago

Been meaning to stay here for a long time as the idea of a design hotel with different floor themes appeals to me. The service was excellent, check-in was friendly and efficient. As I arrived late I was not given a choice of floor, but no matter. I was put in the Oriental floor which was fine. My bathroom was...

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Helpful?
Thank FrequentFlyerDublin
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear FrequentFlyerDublin, Thank you very much for choosing us during your visit to Madrid and for taking the time to post your review on Tripadvisor. We are delighted to know that you enjoyed a pleasant stay with us, and we would like to specially thank you for your kind words in regards our staff, we aim to create a memorable...

Nottingham
Reviewed 1 week ago

Gpos location and good rooms. When I stayed at the hotel the line 8 metro was closed to go to the airport but you can always use the shuttle bus service. If you have spare time go up to the sky link, the view is amazing :)

Review collected in partnership with this hotel
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Helpful?
Thank Rina T
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Rina, Thank you very much for choosing us and for sharing your feedback on Tripadvisor. We are glad to know that you enjoyed your stay at the Silken Puerta América. Thank you very much again for your time and trust and we look forward to welcoming you back soon! Kind regards, Valeria Knop PR & Guest Relations Manager

Reviewed 2 weeks ago

I stayed here with my boy friend for our first get away together. I had never done a city break before as i am more a beach babe, but i heard Madrid was beautiful and my partner wanted to visit the football stadium. I saw this hotel online and sounded right up our street, each floor is themed with a...

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Helpful?
Thank yagalJess
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear yagalJess, Thank you very much for choosing us for such a nice occasion. We are delighted to know that we take part of the good memories you will keep from this first visit to Madrid. We look forward to welcoming you back on many future occasions! Best regards, Valeria Knop PR & Guest Relations Manager

Girona, Spain
Reviewed 2 weeks ago

Each floor of the hotel is dedicated to a theme or artist, I stayed on the 11th floor dedicated to the designer Javier Mariscal. 5 star hotel with good service and very correct room. Difficult to use home automation and in some rooms my colleagues did not work.

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Helpful?
Thank agusticassa
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear agusticassa, Thank you very much for staying at the Silken Puerta América during your visit to Madrid. We are delighted for getting your best rating, we hope to have the chance to welcoming you back in the nearest future, so you can experience a new design... Best regards, Valeria Knop PR & Guest Relations Manager

Reviewed 2 weeks ago via mobile

Nice architecture, I stayed in 3rd floor from David Chipperfield. Black floor, a little bit too dark for my taste, large room and well equipped bath. As other statements already noted, architecture cannot compensate missing features like hairdryer or make-up up mirror. Service was ok, breakfast buffet with large variety of dishes. Room service serving dinner in the evening was...

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Helpful?
Thank Sts s
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Sts s, Thank you very much for taking the time to share your review with other users on Tripadvisor. We are delighted to read that you enjoyed the overall experience at the Silken Puerta América, nevertheless, we regret to know that there has been a misunderstanding with your breakfast service, please, accept our most sincere apologies. We look forward...

Antibes, France
Reviewed 3 weeks ago

Stayed more than 5 times in that Hotel on business. No better relaxation after an intense buisness day. You select the room/design/architect (and hence floor) at check in. Zaha Hadid's white room as are my favorite, but Ron Arad, Marc Newson or Isozaki and many more are pretty cool. Overall design of public spaces as well cool. Excellent service and...

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Helpful?
Thank Wolfram222
Valeria K, Director de Relaciones Públicas at Silken Puerta America, responded to this review

Dear Wolfram222 Thank you very much for your trust and loyalty and for taking the time to share your recommendation on Tripadvisor. We very much hope to have the opportunity to welcome you back soon! Kind regards, Valeria Knop PR & Guest Relations Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Silken Puerta America

Address: Avenida America 41, 28002 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Price Range: $145 - $452 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Silken Puerta America Madrid
Hotel Style:
#49 Business Hotel in Madrid
#75 Luxury Hotel in Madrid
#76 Romantic Hotel in Madrid
#133 Family Hotel in Madrid
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Questions & Answers

Here's what travellers have asked, with answers from Silken Puerta America staff and other travellers.
32 questions
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Questions? Get answers from Silken Puerta America staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Read the instructions for the electric window blinds!”
 of 5 bubbles FrequentFlyerDublin, 13 Mar 2017 | Read review
“the black rooms with the beautiful bathroom”
 of 5 bubbles yagalJess, 10 Mar 2017 | Read review
“take your time and slect the best room at checkin on reception's Ipads”
 of 5 bubbles Wolfram222, 26 Feb 2017 | Read review
“Take your time and study the pictures on check in for décor. The higher floors as well as the back of the hotel for less noise.”
 of 5 bubbles IAM88, 24 Feb 2017 | Read review
“Very close to the subway”
 of 5 bubbles 877darrellr, 14 Feb 2017 | Read review
5 of 5