We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Puerta America

Save
Traveller (2046)
Room & Suite (926)
Dining (115)
Nearby Hotels
See allSee all
Overview
  • Excellent48%
  • Very good34%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“silken puerta”(32 reviews)
“round bed”(23 reviews)
“zaha hadid”(22 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
5 Star Hotel
All hotel details
Nearby Hotels
See allSee all
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (2,867)
There are newer reviews for Hotel Puerta America
See the most recent reviews
Filter reviews
1,025 results
Traveller rating
423
404
127
47
24
Traveller type
Time of year
LanguageEnglish
More languages
423
404
127
47
24
Show reviews that mention
All reviewssilken puertaround bedzaha hadidspace ageron aradinteresting hoteljean nouvelwooden bathtop floordesigner hotelcity centresteam roomgreat designroom servicestar hotelrooftop barmetro station
FilterEnglish
Updating list...
21 - 25 of 1,025 reviews
Reviewed 21 November 2017

I visited two years ago and was blown away by the different designs on each floor, although I did find it a little impractical. This time round the novelty had worn off a little and the rooms seemed more tired. There were quite a few...More

Thank RM_Thornbury
Response from Vanessa A, Executive Assistant at Hotel Puerta AmericaResponded 28 November 2017

Dear RM_Thornbury, Thank you very much for choosing us a second time and for sharing your feedback on. We are glad to know that you enjoyed the overall experience at the Puerta America Hotel, we have read your impressions regarding our mintenance and we will...More

Reviewed 15 November 2017 via mobile

The hotel room architecture is very good, I stayed in the second floor and the hotel service is outstanding.. people who work in his hotel are extremely helpful and take their jobs serious in taking care of the guests. (BEST thing in this hotel is...More

Thank Hamouda-My
Response from Vanessa A, Executive Assistant at Hotel Puerta AmericaResponded 17 November 2017

Dear Hamouda-My, Thank you so much for having taken the time to review our hotel. We are very happy to hear that you had a comfortable and enjoyable stay on the second floor designed by Norman Foster. We very much appreciate your comments regarding our...More

Reviewed 11 November 2017 via mobile

I like any establishment that tries that little bit harder to create something new and different. Every floor of this hotel has been designed by a different architect to look distinctive and unique. I loved it.More

1  Thank CasparBB
Response from Vanessa A, Executive Assistant at Hotel Puerta AmericaResponded 17 November 2017

Dear CasparBB, You are right. The Puerta America Hotel is a space that invites people to dream a never been attempted before project that has brought together nineteen of the top architecture and design studios in the world from thirteen different countries. Originality, luxury, innovation...More

Reviewed 10 November 2017

Each floor of the Hotel is designed by a different architecture, so there are a lot of choices. I've stayed in 2 different rooms during my stay. The second room as at the first floor from Zaha Hadid. The room was definitely different in terms...More

Thank Luis C
Response from Vanessa A, Executive Assistant at Hotel Puerta AmericaResponded 17 November 2017

Dear Luis C, Thank you very much for having taken the time to share your hotel experience. I am very sad to read that you met so many inconveniences during your stay from the design of Zaha Hadid's room to the behavior of our front...More

Reviewed 8 November 2017 via mobile

Silken Puerta is a amazing hotel Each floor of this hotel is designed by different and famous architects, right from the lobby to the top floor bar. They even give you a tour of the hotel to see how each floor has a different and...More

Thank Siddharth H
Response from Vanessa A, Executive Assistant at Hotel Puerta AmericaResponded 17 November 2017

Dear Siddharth H, Thank you very much for having taken the time to let us know about your recent stay. We are glad to hear that everything was up to your expectations. Puerta America Hotel is an idea of freedom come true, a gathering space...More

View more reviews
Nearby Hotels
See allSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$106 - US$427 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Business Hotel in Madrid
#76 Romantic Hotel in Madrid
#93 Luxury Hotel in Madrid
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$106 - US$427 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Business Hotel in Madrid
#76 Romantic Hotel in Madrid
#93 Luxury Hotel in Madrid
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveller (2046)
Room & Suite (926)
Dining (115)
Pool & Beach (8)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Amanda A
12 February 2018|
AnswerShow all 2 answers
Response from Vanessa A | Property representative |
Dear Amanda, You are right, we are not longer part of any group. Please accept our apologies for the issue about the mail data, we are doing our best to solve it. You can contact us directly by telephone 0034 91 744 54 00... More
0
Votes
Google Translation
Amanda A
12 February 2018|
AnswerShow all 5 answers
Response from amanda s | Reviewed this property |
Hi sorry just seen this message, hope I'm not to late to help. I didn't have email contact with them as booked through online booking provider But I found an email address but cant post it here 😣 Will try to send it to u X
0
Votes
Room Tips
"There is so much variety in the design of each floor. It is worth taking the time to select the floor you..."
Read review
"Pre Book the Zaha Hadid Room way in advance....."
Read review
"Each floor has different room concept; select one which suits your taste."
Read review
"follow your instincts!"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing