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Petit Palace Plaza del Carmen

Plaza del Carmen 4, 28013 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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Free cancellation until 21-12-20
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Free cancellation until 21-12-21
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Traveller (223)
Panoramas (26)
Room & Suite (316)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 21-01-26 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Petit Palace Plaza del Carmen
Updated 21-01-26 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#88 of 479 hotels in Madrid
Travellers' Choice
CHARMING 4* HOTEL - PERSONAL COMPUTER WITH FREE WIFI IN EVERY ROOM FOUND RIGHT IN THE HEART OF MADRID!!This elegant hotel has been wholly renovated converting it into a modern hotel, situated in the heart of Madrid in the popular square "Plaza del Carmen" where the Madrid's main public parking and typical tapas bars can be found, just around the corner from the main street "Gran Via" and the famous "Puerta del Sol".Some of the hotel's outstanding services include: luggage service, free WIFI, rooms with hydro-massage showers with built in saunas (some rooms), rooms with Jacuzzi (some rooms), special loft type rooms...Its large bright rooms with tall windows and contemporary decor have been fitted with a vast array of modern and useful creature comforts to ensure a relaxing and memorable stay. The hotel strives to provide guests with quality accommodation which is not only affordable, but also complemented by professional staff and reliable services.Rooms are available on request with twin or double beds, exterior or interior views (on request) and our outstanding Family rooms have capacity for up to 4 persons, ideal for families or groups of friends.If you have any special requests (special room for honeymoon, bedding requests ect) please don't hesitate to contact us, we will be more than happy to make your stay as memorable as possible!!ALL YOU NEED TO ENJOY YOUR STAY IN MADRID!!
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Breakfast available
Bicycle rental
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Baggage storage
Breakfast buffet
Taxi service
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Private balcony
Flatscreen TV
Room types
Non-smoking rooms
Good to know
Centrally Located
Languages Spoken
English, Spanish
992Reviews17Q+A81Room tips
Traveller rating
  • 464
  • 368
  • 119
  • 29
  • 12
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Popular mentions
KiloTango wrote a review Jul. 2021
Orange County, California228 contributions122 helpful votes
In spite of having booked just that morning and paid in advance, arrived to find the hotel closed with a chain over the door and graffiti on the exterior. Another guest was standing outside equally puzzled. We eventually found an email directing us to a nearby property but not before we’d booked alternative accommodations. Now to see about a complete refund.
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Date of stay: June 2021Trip type: Travelled solo
Luis M wrote a review Oct. 2020
3 contributions6 helpful votes
My flight and cruise was cancelled due to Covid. Everyone is going through a tough time. Most hotels gave me refund despite the no cancellation policy, this hotel refused. Don't give to a hotel that takes advantage of a pandemic.
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Date of stay: June 2020Trip type: Travelled with family
2 Helpful votes
Response from Petit Palace Hoteles, Director General at Petit Palace Plaza del Carmen
Responded Oct. 13, 2020
Dear V4350ZYluism, thank you for taking the time to share your feed back . I am really sorry for this, since the COvid19 pandemic begins we do contact with each guest and treat each reservation in a singular way, making the best for our guest. Our guest service department is working really hard to solve every incidences, please contact them and they will do their best to help you with the reservation. kindest regards.Teresa T.Superhost
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elizabethdL4436VU wrote a review Mar. 2020
Rugeley, United Kingdom14 contributions23 helpful votes
We chose this hotel because of its position close to the Gran Via. It couldn’t have been better, in a quietish square and within walking distance of all the attractions in Madrid. Visited Plaza Mayor, the Sunday flea market, to the cathedral and palace, botanical gardens also. The staff are extremely friendly and helpful, both before we arrived and also after we arrived home. The room had everything needed and we also had small balcony on to the square. The breakfast buffet was lovely too, juices,pastries, cheese, hams, and also a hot selection. Couldn’t have been better. Would certainly stay again. ( building work going on next door but this didn’t cause a problem)
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Date of stay: March 2020
2 Helpful votes
Response from Noelia Clemente Perez, Atención al cliente/recepción at Petit Palace Plaza del Carmen
Responded Mar. 12, 2020
Dear elizabethdL4436VU, First of all I would like to thank you for choosing Petit Palace Plaza del Carmen for your stay in Madrid and for taking the time to share your opinion with Tripadvisor's users. I am delighted to read how much you enjoyed our unbeatable location in the heart of the city center. Thank you for remarking our Healthy Mediterranean Buffet and the good service provided by all our staff. We strive for excellence and it is amazing to see that our efforts made your stay with us so special. It was a great pleasure to host you and we look forward to receiving you again very soon. Kind regards, Noelia Experience manager noelia.clemente@petitpalace.com
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Cindy T wrote a review Mar. 2020
9 contributions18 helpful votes
We spent 5days here,very central to the historic part of the city. The room was lovely, overlooking the plaza. The staff were exceptional, they helped us so much: organised and printed out train tickets for Seville, hotel booked and printed for Seville, booked Red Tour bus tickets(so no queue), booked tickets for the Bernabau stadium, booked a flamenco evening which was great. We are in our 70s, so any thing tech and in Spanish was difficult for me. The whole ethos of the hotel is lovely, eco friendly and health conscious. There's even free teas and coffee in the reception area, very welcome after a long trek. It states Arrive as a guest, leave as a friend. We would certainly agree with that
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Date of stay: March 2020
Room Tip: Ask for overlooking the plaza.
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2 Helpful votes
Response from Pablo Rozas, Director General at Petit Palace Plaza del Carmen
Responded Mar. 11, 2020
Dear Guest, it has been a joy reading your review. I would like to thank you not only for your time, but also for the great punctuation and your kind words. There is nothing more pleasant for us than the knwowledge of your comfort and satisfaction. Our priority is always your happiness and trying to make an unforgettable experience out of your vacation, and we always give the best of us putting all our illusion in order to get it. That is why, our greatest reward is an opinion like yours. I am so glad to know that you were comfortbale in the room you were assigned and that you could enjoy of a pleasant and quiet rest though being in the center town. Thank you so much for your opinon about our staff. There is nothing we like more than being able to help our clients and be there for anything you may need. Again my gratitude and, I hope you can come back to visit us very soon. Best regards Pablo Rozas Host-Director
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Dhturner59 wrote a review Mar. 2020
Diggle, United Kingdom132 contributions116 helpful votes
We stayed here for three nights. The rooms are super clean, staff are friendly and buffet breakfast was lovely. The hotel is centrally located and therefore you can walk to all the major attractions. We also rang the hotel in advance of our arrival and they kindly arranged collection from the airport and return for our party of four. This made the entire stay so easy and relaxed. The staff in reception are excellent and will go that extra mile to ensure you have a great stay. Rooms are spacious and modern with excellent multi point showers! We will stay here again without hesitation..
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Date of stay: March 2020
Room Tip: The square can be a bit noisy but you are in a vibrant City so expect some noise
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2 Helpful votes
Response from Pablo Rozas, Director General at Petit Palace Plaza del Carmen
Responded Mar. 11, 2020
Dear Guest, what a great surpise having read your feedback!! Thank you so much not only for having shared your opinion, but also for your lovely words and amazing punctuation! It has been a pleasure having attended you and I am so grateful for such a good commentary. I am so glad that we could help you to have a perfect vacation and that you were comfortable in our hotel and found the location so appopriate for the days in the city. I would like to deeply thank you for remarking the attention received by the members of the staff, I will transmit the words to them and I am sure that they will be so happy to know. There is nothing more important for us than your satisfaction and happiness and we work everyday with all our passion and enthusiams to make you feel like home, so it is so satisfying knowing that you have felt that way. I hope you can visit us very soon, we will be so happy to have you back! Best regards Pablo Rozas Host-Director
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US$83 - US$205 (Based on Average Rates for a Standard Room)
petit palace plaza del carmen hotel madrid
SpainCommunity of MadridMadridGran Via / Sol / Centro
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Frequently Asked Questions about Petit Palace Plaza del Carmen
Which popular attractions are close to Petit Palace Plaza del Carmen?
Nearby attractions include Five Mon-keys Escape Game (0.4 km), Fox In A Box Madrid (0.5 km), and Civitatis (0.07 km).
What are some of the property amenities at Petit Palace Plaza del Carmen?
Some of the more popular amenities offered include free wifi, breakfast buffet, and dry cleaning.
Which room amenities are available at Petit Palace Plaza del Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Petit Palace Plaza del Carmen?
Guests can enjoy breakfast during their stay.
Is parking available at Petit Palace Plaza del Carmen?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Petit Palace Plaza del Carmen?
Conveniently located restaurants include Lettera Trattoria Moderna, Entre Santos Madrid, and Curry Masala.
Is Petit Palace Plaza del Carmen located near the city centre?
Yes, it is 0.5 km away from the centre of Madrid.
Are any cleaning services offered at Petit Palace Plaza del Carmen?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Petit Palace Plaza del Carmen?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Petit Palace Plaza del Carmen?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Petit Palace Plaza del Carmen?
Many travellers enjoy visiting Royal Palace of Madrid (1.0 km), Plaza Mayor (0.5 km), and Museo Cerralbo (1.1 km).