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Hotel Don Pancho

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#3 of 193 Hotels in Benidorm
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Don Pancho
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1,403 Reviews from our TripAdvisor Community

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Showing 1,264: English reviews
Bury, Lancashire
Reviewed 1 week ago

I was not expecting too much from our holiday to Benidorm, this was chosen by my husband, I must say I have eaten my words! Firstly, the Don Pancho is a wonderful hotel from checking in to checking out nothing was too much trouble for the staff. These people are a fantastic asset to this hotel. As has been mentioned...

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Helpful?
4Thank melodymcgrath
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

We are very happy that your stay with us help you change your mind about our city, thank you for your kind words regarding our staff and facilities and thank you for such an excellent review. We hope to see you again soon!

Airdrie, Scotland
Reviewed 1 week ago

We have been to this hotel a few times and eagerly awaited the modernisation for our return. Went for Xmas and New Year and it would be fair to say the modernisation has kept the character and improved areas like the pool, the room decor, the overall external appearance, and the furnishings. Also the bowling green addition is a great...

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Helpful?
9Thank ssenit
Don-Pancho-Hotel, Guest Relations Manager at Hotel Don Pancho, responded to this review

Dear Ms. L, We are pleased you liked the Don Pancho's refurbishment aesthetics, the bowling green, the large new shower and the newfound comfort in general. We are sorry the vegetarian options at the Christmas and New Year's galas were not up to your expectation. We have taken note for next year's galas. In regard to your last point, ownership...

Reviewed 1 week ago via mobile

Staying here now , every where is spotless, the cleaner does a lovely job of our room. We are in a superior room, tea coffee n 2 bottles water each day . We on top floor and don't have to wait long for a lift. The restaurant is lovely, waiters do a good job of clearing plates away . All...

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Helpful?
3Thank Diane R
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

We are very glad that your stay is running smoothly. Please do not forget to contact the front desk team if there was anything you need. We are here to make your holidays unforgettable. We hope you have a nice weekend and a safe journey back home! Best wishes

Glasgow, United Kingdom
Reviewed 1 week ago via mobile

We spent one week in this fabulous hotel for Xmas. From reception staff to restaurant, to bar and maid service, everyone of them gave first class service. The hotel was one of the cleanest we have visited. Staff always cleaning. The food was of a very high standard. Choice on offer was varied, beautifully cooked and presented. The Xmas gala...

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Helpful?
3Thank Eleanorandalanwillia
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

We are glad to know that you had a pleasant stay during Xmas break, thank you for your kind words regarding our staff, your opinion is very valuable for us, Thank you once again for choosing us and we hope to see you again soon

Reviewed 1 week ago

Thank you to the Don Pancho for a great 10 day holiday over Christmas and New Year. The hotel was spotlessly clean in all areas. We had a superior room on the 11th floor, great views and blessed with plenty of sunshine. The meals in the restaurant were very good with plenty of choice, omelettes and poached eggs to order...

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5Thank Stewart B
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

Thank you very much for your excellent review, we are happy to know that your stay in our hotel was of your liking, thank your very much for your kind words about our facilities and staff, we look foward to welcoming you again soon!

Reviewed 1 week ago

Decided to have a night in Benidorm as we live in Spain. Booked the newly refurbished Don Pancho, and it was brilliant. The bedroom overlooked the beach and was well decorated and the beds were really comfortable with lovely bedding. Great bathroom with large walkin shower. All the staff were very friendly and helpful. There was a fridge with water...

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Helpful?
7Thank Linda M
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

Thank you for the lovely words regarding your stay withs us. We are glad to know everything was to your liking. Hopefully we will be welcoming you back very soon, Best wishes to all and Happy New Year!!!

London, United Kingdom
Reviewed 2 weeks ago

The location is very central and very near the sea - you can actually see the sea view from your room. There is also entertainment every night and the drinks are not over priced. Also, there is free internet. All in all, I can't wait to go back.

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4Thank Punky28
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

Thank you for the comment regarding your stay. We are glad to know everything was ok but we are surprised you didn't give us a 5 star review. If there is anything we can do to help or improve please do not hesitate to contact us!! We hope to see you soon!!

Merseyside
Reviewed 2 weeks ago

We visited in June 16. We had previously stayed before the refurb and didn't think there was much to improve, the odd tweek maybe? However we were very pleasantly surprised by the amount of work that had been undertaken. The hotel certainly deserves and lives up to it's 4 star rating. We asked for a room on a lower floor...

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4Thank AnnHMerseyside
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

Thank you for the lovely words regarding your stay withs us. We are glad to know everything was to your liking and that the refurbishement has been a success. Hopefully we will be welcoming you back very soon, Best wishes to all and Happy New Year!!!

Reviewed 2 weeks ago

Looking for a winter break,we came across the Hotel Don Pancho,booked via Thompsons. We have travelled almost exclusively, with Thompsons never had any issues. So had no hesitation booking again,this time Benidorm (1st time) and had no reservations about the Don Pancho as it is a Thompsons partner hotel. I emailed weeks prior to our arrival (15/12/16 to 22/12/16) requesting...

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Helpful?
6Thank BeefyD64
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

Thank you for the extense review regarding your stay with us. Unfortunately you did not have a very good start to your holidays and nothing improved days later, but as we said the hotel helped you and expressed all its concerns due to your wifes illness. We are sorry you felt disappointed but the hotel made every effort to help...

Aberdare, United Kingdom
Reviewed 2 weeks ago

Quiet hotel very smart I like the way they keep the rule of dress for evening meals when a elderly man sat down with his baseball cap on he was politely asked to remove it a man of about shall we say about middle 70s should have known better . Food was well cooked suiting the British pallet and a...

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Helpful?
3Thank mairwen900
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

Thank you for your kind words and excellent review, we are glad that you had a stay of your liking, we hope to see you again soon!

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Amenities

Highlights
  • Breakfast included
  • Restaurant
  • Room Service
  • Free Internet
  • Bar/Lounge
  • Pool
  • Beachfront
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Hotel Don Pancho

Address: Avenida del Mediterraneo 39, 03500 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Price Range: $117 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Don Pancho 4*
Number of rooms: 255
Reservation Options:
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Hotel Style:
#2 On the Beach Hotel in Benidorm
#3 Luxury Hotel in Benidorm
#9 Family Hotel in Benidorm
#10 Romantic Hotel in Benidorm
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Don Pancho staff and other travellers.
203 questions
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Manchester, England, United Kingdom
over a year ago
Huddersfield, United Kingdom
Stoke-on-Trent, United Kingdom

See all questions (203)

Questions? Get answers from Hotel Don Pancho staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms full sea view higher the floor less traffic noise”
 of 5 bubbles oceanadna, 14 Jan 2017 | Read review
“All rooms have sea views but a high floor is always good”
 of 5 bubbles Afterextratime, 12 Jan 2017 | Read review
“all rooms are sea view”
 of 5 bubbles saulty1, 11 Jan 2017 | Read review
“High floor rooms are quieter but they all have sea views.”
 of 5 bubbles shin1950, 10 Jan 2017 | Read review
“Upgrade is well worth doing.”
 of 5 bubbles melodymcgrath, 9 Jan 2017 | Read review
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