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Hotel Don Pancho

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#3 of 191 Hotels in Benidorm
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Don Pancho
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1,512 Reviews from our TripAdvisor Community

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Showing 1,364: English reviews
Middlesbrough, United Kingdom
Reviewed 9 September 2015

My husband and I stayed at this hotel for 11 nights in August. On arrival we were welcomed with refreshments and directed to reception. The staff were extremely pleasant and helpful and allocated our room which was on the 15th floor. The room was lovely and had amazing views. Although a bit dated, (closing for refurbishment end of Oct) it...

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2Thank sues75
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

Thank you very much for your brilliant review! We are pleased you enjoyed your stay and that you cannot wait to return. Thank you for commenting on our convenient location, close to all the bars, restaurant and beach. It is great to hear that you got a chance to see a show at the Benidorm Palace… did you know that...

Staveley
Reviewed 8 September 2015 via mobile

excellent hotel staff friendly and helpful went half board food really good rooms cleaned every day my wife was taken ill on our last day the staff was excellent said I could use the room as long as I needed it just in case my wife was kept in hospital which fortunately she wasn't I offered payment for room and...

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2Thank keith n
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

Thank you for your wonderful review! We regret that your wife had to go to the hospital but hope that she is 100% now. We are pleased that we were able to accommodate you both and exceed your expectations. Thank you again for writing about your positive experience on Trip Advisor so other travelers know what to expect when they...

Nottingham, United Kingdom
Reviewed 6 September 2015

Just arrived back from a one week stay at the Don Pancho, on arrival found check-in very quick and easy the staff very friendly and helpfull. We had gone half board but the hotel offers you the chance to swap evening meal for a lunch without any notice so you then have the option to sample other resteraunts in the...

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2Thank Chris P
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

We are so happy you had an excellent holiday experience here at the Don Pancho! Thank you for choosing our hotel and for taking the time to write this positive review. We truly appreciate it! We are thrilled you were impressed with our staff and had your needs catered for in the restaurant. Also, we are sorry that your friend...

bristol
Reviewed 2 September 2015

We arrived on the 18th August and found the reception staff very welcoming and helpful, our room was a little basic but met all of our needs, (we were not going to stay in our room all holiday), the food at the hotel was fab, lots to choose from and cooked to perfection,the waiting staff were friendly, the hotel is...

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2Thank carpedior
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

Thank you for your excellent review! We appreciate you taking the time to write about us so other travelers know what to expect when they come to the Don Pancho. We are glad you liked the food, location and staff. We work hard to make the guest experience a lovely one. You mention that water should be free at dinner...

Lancashire
Reviewed 1 September 2015

Just returned from a 1 week stay at the Don Pancho with my husband and 4 year old son. We arrived mid-morning and the check-in process was very smooth (thank you to Alex on Reception). We decided to upgrade for an extra 10€ per adult per night to a superior room which was on the top (17th) floor. It had...

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Thank KDCaswell325
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

Thank you for your review and for choosing our hotel for your holidays. We are happy to hear that you found the dining room staff efficient and the food to be tasty. We also appreciate hearing all the points you found we can improve on. All of your comments will be taken under serious consideration. Warm Regards from all of...

Northampton, United Kingdom
Reviewed 1 September 2015

just spent 10 nights at the don pancho /third time we have stayed there and the service was up to its usual high standard/hope they can keep the same staff on after the refit as they all make the stay there so welcoming hope to be back next year

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1Thank patrick r
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

Great news that you keep coming back and we keep doing a great job! Thank you very much for your nice review and for continuing to choose our hotel. Please rest assured the permanent staff at the Don Pancho will be taken care of while the hotel closes for the refurbishment! We know the staff is our biggest asset and...

Durham, United Kingdom
Reviewed 1 September 2015

Just returned from 3rd holiday at the Don Pancho. We have always found this hotel to be first class and management and staff really value returning customers. Requests are met as far as possible regarding room locations and accommodation is excellent whichever grade you choose. The building has character which we hope will be maintained following the renovations. Food quality...

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1Thank Ron B
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

Muchas gracias for your kind message! We are thrilled you enjoyed your third stay at the Don Pancho! We are also glad we were able to satisfy your room requests even though we cannot guarantee it we always do our best! We are also glad you enjoyed the food and the staff gave you unrivalled attention! Great news! Please rest...

Edinburgh, United Kingdom
Reviewed 31 August 2015

Location - excellent - in centre but rooms are far enough away any noise. We chose a refurbished room on floor 10 - walk in shower with good power shower and usual toiletries. Balcony faces sea and is a good size. Reception area is really nice but dining room and entertainment area are a bit tired butbhotel is closing for...

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1Thank Jonnie17
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

Thank you very much for recommending us on Trip Advisor and for choosing the Don Pancho for your recent holiday! It is wonderful that the staff, food and location of our hotel suited you and that you found the entertainment to be good and the drink prices to be a good value! Nonetheless, it is true that some of the...

London, United Kingdom
Reviewed 31 August 2015

Visited again for the 4th year running and once again the Don Pancho Hotel did not fail to make our 2015 holiday as memorable as always. We requested 3x specific rooms on the 14th floor as we had them on previous visits and we were accommodated no problem. It was like we'd never been away!! As soon as we arrived,...

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Thank EmJoBo
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

Such great news to hear that you had another memorable holiday here at the Don Pancho! Thank you for selecting our hotel for the 4th year running! You are definitely part of the Don Pancho family and we cannot wait to welcome you back! We are glad that we were able to accommodate your room requests on this occasion… we...

Reviewed 31 August 2015

Just got back after 2 brilliant weeks at the don pancho.this was our 11th stay there .again the food was of the highest standard and serves all types from roast beef and yorkshires to chicken tikka .the staff were all very efficient and friendly always happy to help .useful note that the hotel downstairs bar is excellent the bar staff...

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3Thank Jess B
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review

11th stay, wow! Thank you so very much for selecting our hotel, for being loyal guests and for writing this brilliant review! It is very kind of you to share that the drinks at our bars are a value and that our staff is excellent. It is also nice to hear that the pool attendant/lifeguard is doing a great job...

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Amenities

Highlights
  • Breakfast included
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Pool
  • Beachfront
  • Room Service
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service

Additional Information about Hotel Don Pancho

Address: Avenida del Mediterraneo 39, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Price Range: $138 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Don Pancho 4*
Number of rooms: 255
Reservation Options:
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Hotel Style:
#2 On the Beach Hotel in Benidorm
#3 Luxury Hotel in Benidorm
#9 Family Hotel in Benidorm
#10 Romantic Hotel in Benidorm
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Don Pancho staff and other travellers.
243 questions
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Questions? Get answers from Hotel Don Pancho staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the floor, the better the view, but depends also on lateral location because of buildings in front. All have partial sea view.”
 of 5 bubbles WartsAndAll, 23 Mar 2017 | Read review
“All rooms have a sea view, once the doors are closed you can't hear a thing.”
 of 5 bubbles Rosepew, 20 Mar 2017 | Read review
“Rooms on higher floors offer great views .”
 of 5 bubbles normanh486, 19 Mar 2017 | Read review
“Cannot really advise about what are the best rooms”
 of 5 bubbles 341geoffreyb, 19 Mar 2017 | Read review
“We were on the sixth floor which helped eliminate noise from the street below. Therefore the higher you go, the quieter it will be.”
 of 5 bubbles CarolMooney01, 16 Mar 2017 | Read review
5 of 5