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Servigroup Diplomatic

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#50 of 191 Hotels in Benidorm
Certificate of Excellence
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1 room 2 adults 0 children
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Servigroup Diplomatic
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522 Reviews from our TripAdvisor Community

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Showing 177: English reviews
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Northallerton, United Kingdom
Reviewed 2 weeks ago

Stayed between 24.3.17 & 1.4.17 which might not be 'full season' however the service and facilities at this hotel we found very average and disappointing. The hotel promotes having 3 external swimming pools - one is a paddling pool for very young infants, one is a splash pool for young children and the third a small swimming pool of equal...

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Helpful?
Thank Paul G
Valencia, Spain
Reviewed 26 February 2017

Perfect location for Old Town and the night life, no drunk brits in the hotel. Breakfast very good selection staff very attentive. Rooms clean, front of house staff very good. Long drive to Underground Car park but right next to the hotel and a two minute walk to the reception are. Good height in the car park and parking bays...

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Helpful?
Thank Adrian B
Javea, Spain
Reviewed 12 February 2017

We left with a very warm feeling of being well looked after. Not a fan of on-line booking (sorry) I rang instead and spoke to Sofie, we booked a superior room which not only matched an on-line price but we gained a valuable contact rarely available on-line. The room was spotless well appointed with fantastic views up to the crazy...

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Helpful?
Thank espicias2
Stoke-on-Trent, United Kingdom
Reviewed 30 January 2017 via mobile

I have just returned from a 1 week break in The Servigroup Diplomatic Hotel. First impressions were really good, nice reception area, clean corridors, well maintained rooms with a fridge, English terrestrial TV channels, lovely walk in shower, and balconies that change colour in the evening. However, my experiencies in the restaurant were mixed to be honest. The breakfasts were...

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Helpful?
Thank stevestoke32
Hoteles_Servigroup, Customer Service at Servigroup Diplomatic, responded to this review

Dear guest, Firstly, we would like to thank you for your time sharing your comment on Tripadvisor and for your nice words regarding our facilities and breakfast service. We would like to indicate that we follow strict quality standards as we understand that the hotel food plays a very significant part in our guests holiday enjoyment, therefore, our chefs make...

Nottingham, United Kingdom
Reviewed 30 December 2016

We stayed here last year and enjoyed .thke experience. We booked on line for the Christmas period this year, and upon arrival and asked to pay up front. In addition to the price for half board, we were told to pay a compulsory charge of £162 for Gala meals.. As we do not like dining midday, we would have preferred...

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Helpful?
1Thank Eric W
Hoteles_Servigroup, Customer Service at Servigroup Diplomatic, responded to this review

Dear guest, Firstly, we would like to thank for sharing your comment on Tripadvisor as your feedback is of the utmost importance for us. We are sorry to hear the misunderstanding with the price of the Gala meal, we would like to mention that this Christmas Gala has always been compulsory and included in the price as stated in the...

Torrevieja, Spain
Reviewed 27 December 2016

My husband and myself stayed here from 22till 27 December we go away every year in different hotels but this beats the lot we always stay all inclusive but this time full board it was so perfect the other guests were gorgeous people to be with all the staff amazing everyone of them did there job brilliantly everywhere was so...

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1Thank Susan S
Bristol, United Kingdom
Reviewed 5 December 2016

This was my first trip to Benidorm, famous for being good value for money, so when we splashed out on a E110/night room we thought we were investing in a quality hotel with good pool/spa facilities for relaxing after our half marathon. Starting with the good, the room was a very good size with a large balcony (complete with disco...

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Helpful?
Thank lauralovesit
Hoteles_Servigroup, Customer Service at Servigroup Diplomatic, responded to this review

Dear guest, Firstly, on behalf of the staff and management of the hotel Servigroup Diplomatic, we would like to thank for taking the time sharing your comment on Tripadvisor and for your nice comments about the room. These are very important to us, as this helps to improve guests satisfaction. Secondly, we are really sorry we did not meet your...

Newcastle upon Tyne, United Kingdom
Reviewed 13 November 2016

I arrived here on Thursday, I was initially dreading getting a single room here, not many hotels have these now and I was pleasantly surprised with a full size bed and all the comforts of a standard room minus the space! However the noise is terrible twice woken in the middle of the night by noisy neighbours and I can...

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Thank sam1919152
Reviewed 3 November 2016 via mobile

This was a birthday surprise for one of my friends and we travelled 4 of us We booked 2 rooms to stay with our girlfriends. On arrival the receptionist was very polite and informative although everything changes when we went to our rooms. Rooms as such was very spacious but as a couple we were expecting a double bed, and...

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Helpful?
Thank Carlos andres C
Hoteles_Servigroup, Customer Service at Servigroup Diplomatic, responded to this review

Dear guest, First and foremost thank you for taking time in evaluating your stay. At our hotel our staff members receive constant training in customer services and take pride in ensuring our guests satisfaction. We apologise if this was not fulfilled. Be assured that your comments have been addressed and passed on to the relevant department with the aim of...

Camberley, England, United Kingdom
Reviewed 6 October 2016 via mobile

Excellent location for Old Town, New Town, beach and shops. We've visited Benidorm many times but this is our first stay at the Diplomatic. The hotel is very clean and has walk in showers, which are very good. The room safes are gradually being upgraded to electronic ones and if your lucky enough to get one they are free of...

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Helpful?
1Thank Christine P

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Breakfast included
  • Dry Cleaning
Official Description (provided by the hotel)
Location: - Centrally situated in a flat area just a few meters walk from the popular Plaza Triangular of Benidorm and 220 m. from Levante Beach. Facilities and services: - Very popular hotel, and well known in Benidorm. - Large sun terrace with three open air swimming pools for adults and children, sunbeds and parasols (electrolysis disinfection). Bar service to swimming pool (high season / summer season). - Spacious and elegant bar-lounge overlooking a tropical interior garden with waterfall plus two more areas for celebrating conferences, banquets and social events "Azul" Room and "La Gruta" Terrace. The hotel offers a varied entertainment programme in high season, and also live music at night. Children's playground. - Wellness Centre (supplement), attractively decorated among waterfalls and rocks, equipped with gym, heated swimming pool, steam baths, sauna, jacuzzi and body and beauty treatments. -Dogs permitted up to a maximum of 5 kg (except for Easter and from 15th of June until 15th of October). - Servigroup boutique with souvenirs, gifts and accessories. - Free beach towel and parasols service (deposit). - Free wifi connection throughout the hotel, including outdoor areas. - Internet connection at reception (supplement). - Hotel-owned covered parking spaces (supplement): 110. Rooms: - 252 rooms with: air conditioning (depends on the season) and heating, full bathroom, hairdryer, balcony, flat screen TV, direct dial telephone, mini fridge, safe (supplement) and intelligent locking system. The hotel has 10 comfortable double superior rooms. - Service of cots for babies (supplement). Restaurant: - Restaurant with buffet service and "show cooking". The buffet offers an exquisite and balanced Mediterranean cuisine, national and international dishes, delicious desserts, special themed menus, children's menus available on request, special celiac menu on request and options for people with allergy problems. Committed to quality: - ISO 9001:2008 Certification awarded by AENOR, for quality management of "accommodation, dining-room and banqueting services", and the international equivalent "IQNet Quality System". ... more   less 

Additional Information about Servigroup Diplomatic

Address: Calle Gerona 9 - 11, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Price Range: $143 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Servigroup Diplomatic 4.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Servigroup Diplomatic Hotel Benidorm
Hotel Diplomatic Benidorm
Hotel Style:
#28 Luxury Hotel in Benidorm
#40 Romantic Hotel in Benidorm
#42 Family Hotel in Benidorm
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Questions & Answers

Here's what travellers have asked, with answers from Servigroup Diplomatic staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“telephone and speak nicely to someone personally you may get room 605”
espicias2, 12 Feb 2017 | Read review
“I stayed in 329 not great views ask for east facing rooms for a better view.”
sam1919152, 13 Nov 2016 | Read review
“First floor facing small pool”
sharon1208, 15 Sep 2016 | Read review
“Try and get pool view”
gerswallace65, 12 Jul 2016 | Read review
“Upper floors overlooking the pool.”
azmat49, 28 Mar 2016 | Read review
5 of 5