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Hotel Helios Benidorm

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#25 of 193 Hotels in Benidorm
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Helios Benidorm
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1,555 Reviews from our TripAdvisor Community

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Showing 1,347: English reviews
Derby, United Kingdom
Reviewed 4 days ago NEW

Having passed this hotel several times when staying in Benidorm we decided to stay here from Boxing Day to the 2nd January and were not disappointed with our choice. Everything about the holiday was very enjoyable. All the staff were very friendly and helpful. The Gala evening for New Year was very good - yes we were seated with total...

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Helpful?
1Thank an1jo
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

Dear guest, Thank you very much for your great review! We are glad that you had enjoyed one of your better holidays with us. It was a pleasure to do our best to provide you a good experience. Please, come back soon! Our best wishes.

Selby, United Kingdom
Reviewed 4 days ago NEW

hotel good room 420 very clean over pool very good.Food did not did not impress at all,most of it was cold even when it was brought from the kitchen still cold .My wife asked for an omelette cooked fresh, she was pointed to two that were in the serving station these were not fresh. she was refused evening meal no...

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Helpful?
Thank stevenjune
Helios B, Quality manager at Hotel Helios Benidorm, responded to this review

Dear guest, Thank you very much for share your feedback because your comments helps us to keep improving every day. We are delighted that you liked our hotel, although we are very sad that you didn't enjoy our food. We try to do our best, and a lot of guests are always happy with our food, although it is apparent...

Peñíscola
Reviewed 1 week ago

We did stay there only for three days, would wish it could been more. It was reali relaxing stay in that hotel. We had a stay including half board in our case breakfast and dinner. we did not use much of the out door space nor the swimming area, though the weather in January was nice down there this year....

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Thank KristjanandYr
Helios B, Quality manager at Hotel Helios Benidorm, responded to this review

Dear guest, Thank you very much for share your experience. We are glad that you had a good stay with us, nice and relaxing. This is our purpose. Looking forward to seeing you again. Our best regards.

Irvine, United Kingdom
Reviewed 1 week ago

Have just returned from a week in this hotel (31/12/16- 7/1/17 ) firstly,check in was smooth,no problems there.we were allocated a room on the 8th floor,facing the pool.room was very nice,downside was it was never cleaned before 2.pm.everyday! but overall we were happy with the room.on our first night they had a gala evening for dinner as it was new...

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3Thank roy t
Helios B, Quality manager at Hotel Helios Benidorm, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Anyway, thank you for your 4 stars, because...

Blackburn, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed at this lovely hotel in June 2016 and they have refurbished certain areas which they needed to do.It was a lovely stay the rooms are much brighter in decor and the pool area is a lot more inviting to relax round and the little bar area just outside the hotel is a great idea,highly recommended.

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2Thank jackiemercer1
Helios B, Quality manager at Hotel Helios Benidorm, responded to this review

Dear guest, It is an honour for us to know that you liked our hotel, that you enjoyed your stay. A big thanks for sharing your feedback! We hope to see you very soon again. Our best regards.

Cheshire, United Kingdom
Reviewed 3 weeks ago via mobile

Our second stay at the Helios.Hotel and staff are excellent. Rooms were cleaned daily and spacious..Stayed last year in July and restaurant was great.Stayed this year in December and the restaurant wasn't to that standard. We still enjoyed our stay and would stay again.

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1Thank Stephen T
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

Dear guest, Thank you very much for your review, our menu on the restaurant didn't change since july till now, but we will take your feedback into account to keep improving everyday. We are glad that you enjoyed your stay, come back soon, please! Kind regards.

Perth and Kinross, United Kingdom
Reviewed 4 weeks ago

On our third week at Helios, Benidorm, going home on Friday for Christmas. Hotel is in good location for beach, market and is within walking distance of centre. Staff are polite,helpful and friendly. Manager very approachable. Rooms are a good size and cleaned daily. The hotel has just opened a small gym and I was privileged to be the first...

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5Thank agila111
Helios B, Quality manager at Hotel Helios Benidorm, responded to this review

Dear guest, Thank you very much for your comments, we are glad that you like the hotel an we are delighted that you were the first person to use our new gym, we hope you enjoyed it. We will miss you. Our best wishes, please, come back soon! Merry christmas and a happy new year!

Durham, United Kingdom
Reviewed 14 December 2016

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Thank Jean D
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

Newcastle upon Tyne, United Kingdom
Reviewed 14 December 2016

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3Thank peterwX460DZ
Helios B, Quality manager at Hotel Helios Benidorm, responded to this review

Newcastle upon Tyne, United Kingdom
Reviewed 14 December 2016

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4Thank Liz S
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Hotel Helios Restaurant
Hotel Helios Restaurant
Cuisines: International, European, Mediterranean
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Hotel Helios Benidorm

Address: Avenida Filipinas 12, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Price Range: $93 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Helios Benidorm 3*
Number of rooms: 283
Reservation Options:
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Also Known As:
Helios Hotel Benidorm
Hotel Style:
#12 Family Hotel in Benidorm
#18 Romantic Hotel in Benidorm
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Helios Benidorm staff and other travellers.
232 questions
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Questions? Get answers from Hotel Helios Benidorm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“420 over pool”
 of 5 bubbles stevenjune, 16 Jan 2017 | Read review
“we had a top floor wiev over the garden”
 of 5 bubbles KristjanandYr, 12 Jan 2017 | Read review
“We emailed hotel direct before we arrived and asked for high sunny balcony, on arrival we were allocated ninth floor with sun on balcony.”
 of 5 bubbles agila111, 20 Dec 2016 | Read review
“I emailed the hotel direct 2 weeks before to request a room preference as we had stayed in Room 826 previous year. we didn't get any response from them and on arrival was told too late to change room allocation by a disgruntled female staff member. So it maybe best to ask your tour operator for a preference.”
 of 5 bubbles 263jeand, 14 Dec 2016 | Read review
“rooms facing the pool are slightly noisier but get the sun all day”
 of 5 bubbles peterwX460DZ, 14 Dec 2016 | Read review
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