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Hotel Helios Benidorm

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#25 of 193 Hotels in Benidorm
Certificate of Excellence
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Hotel Helios Benidorm
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1,555 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Helios Benidorm
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Showing 1,347: English reviews
Sheffield, United Kingdom
Reviewed 5 weeks ago

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Helpful?
Thank janetsB867BT
Helios B, Quality manager at Hotel Helios Benidorm, responded to this review

Manchester, United Kingdom
Reviewed 5 weeks ago

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Thank ericbE6918PM
Helios B, Quality manager at Hotel Helios Benidorm, responded to this review

Hornchurch, United Kingdom
Reviewed 28 November 2016 via mobile

For a three star hotel we were really surprised how nice it was. We had a nice jacuzzi bath, lovely view of the pool and even part sea. We did see the entertainment which was a drag queen on Friday but it was sadly not good. Alot of people walked out it was cringeworthy! We loved the hotel though nicely...

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Helpful?
2Thank Pam D
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

Dear guest, We are happy to know that you were surprised with the hotel and that you would come back again, this is our purpose. Thank you very much for share your experience and we wait for your next visit. Our best regards.

Blackpool, United Kingdom
Reviewed 27 November 2016

My wife and I stayed here for the second time in October. This hotel is in perfect location for everything. We love the nightlife and all the shows are only a short walk away. We were blessed with great weather and spent most days on the beach. If your on full board the hotel will make you a picnic if...

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1Thank hellofafungi
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

Dear guest, Thank you for your detailed review. We are glad that you noticed our improvement, we work very hard every day to offer better experiences day by day to all our guests. We have available rooms in October 17, maybe you are tryng to book through touroperators which won't work with us next year. Thanks for choosing us. We...

Liverpool, United Kingdom
Reviewed 27 November 2016

We ve just come home from a week stay in the Helios. A big thank you to Lola for looking after us from start to finish nothing was too much trouble always smiling and helpful The food was excellent and girls and staff were very helpful and they really worked hard Bar staff ,Carina, Pedro ,Antonio were very funny made...

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Helpful?
1Thank annbordessa
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

Dear Guest, Thank you very much for your great review. We are glad that you liked your stay with us in your first visit. Lola is very grateful for your words, too. The reason why pool was colder than usually was that the pool cover broke down, then we had to empty enough water to repair it, so when we...

Greater Manchester
Reviewed 27 November 2016

First time for us in Benidorm and we must say the Hotel was great. The staff were all very friendly and helpful.The food was very good for a 3star I can't understand why people complain it must be hard catering for everyone's taste. I can recommend this hotel great value for money handy for bars and the seafront. I will...

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1Thank soosie_q
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

Dear Guest, Thank you very much for your your comments and for your understanding, we are very pleased that you had a great winter break with us. We hope to welcome you again in a near future. Best regards.

Reviewed 24 November 2016

Iv now stayed at the helios 2 time first time was brilliant second time was spoiled by not having a pool view and jacuzzi bath was blasting something black couldnt use it .on the up side I would defo uses the Helios again but make sure I requested a high pool facing room

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1Thank Clair D
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

Dear Guest, First of all, we want to thank your for the dedicated time to share your feedback. At the moment, we cannot guarantee the rooms requested untill the arrive of the guests. Many guests request high floor pool facing room. Our purpose for the near future is to set up different prices for the differents type of rooms to...

Reviewed 22 November 2016 via mobile

Stayed at the hotel helios 11/19 November booked with disabled access holidays was expecting disabled facilities to be good,in all fairness the manager did his best to make things better but the bathroom was smaller than the photo I'd seen shower was impossible to use and the sink was too high for me to reach and the hand rail by...

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Helpful?
1Thank eleanor l
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Our installations are compliant to the most strict...

Reviewed 22 November 2016 via mobile

This is the 3rd consecutive year we have stayed in this hotel, nice clean hotel over all close to the main square. Plenty of choice for meals, drinks are reasonable price if you're not all inclusive. It has been recently updated around the pool area. The only concerns I had this year was I don't remember the beds being so...

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Helpful?
1Thank Darren J
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

Dear Guest, Thank you very much for your comments and for recommending us. We have different types of mattresses, if you had told us we would have changed it the same day, sorry for the inconveniences. We are delighted that you choose us year after year. Thank you. Kind regards.

Gandia, Spain
Reviewed 16 November 2016 via mobile

We decided on the hotel for a short break, the reception was large, level, light and well decorated the staff were very helpful. Our room which was on the 8th floor overlooked the pool and had a partial sea view. It was large room well decorated and maintained with a lovely big bathroom including a large walk in shower. We...

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Helpful?
1Thank BernardR515
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

Dear Guest, Thank you very much for your detailed and great review. We are delighted that you have enjoyed a short break with us. We hope to welcome you again for an longer holiday. Our best regards.

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Hotel Helios Restaurant
Hotel Helios Restaurant
Cuisines: International, European, Mediterranean
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Hotel Helios Benidorm

Address: Avenida Filipinas 12, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Price Range: $89 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Helios Benidorm 3*
Number of rooms: 283
Reservation Options:
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Also Known As:
Helios Hotel Benidorm
Hotel Style:
#12 Family Hotel in Benidorm
#18 Romantic Hotel in Benidorm
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Helios Benidorm staff and other travellers.
227 questions
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Questions? Get answers from Hotel Helios Benidorm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“420 over pool”
 of 5 bubbles stevenjune, 16 Jan 2017 | Read review
“we had a top floor wiev over the garden”
 of 5 bubbles KristjanandYr, 12 Jan 2017 | Read review
“We emailed hotel direct before we arrived and asked for high sunny balcony, on arrival we were allocated ninth floor with sun on balcony.”
 of 5 bubbles agila111, 20 Dec 2016 | Read review
“I emailed the hotel direct 2 weeks before to request a room preference as we had stayed in Room 826 previous year. we didn't get any response from them and on arrival was told too late to change room allocation by a disgruntled female staff member. So it maybe best to ask your tour operator for a preference.”
 of 5 bubbles 263jeand, 14 Dec 2016 | Read review
“rooms facing the pool are slightly noisier but get the sun all day”
 of 5 bubbles peterwX460DZ, 14 Dec 2016 | Read review
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