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Hotel Helios Benidorm

#23 of 191 Hotels in Benidorm
Certificate of Excellence
12/06/2017 13/06/2017
1 room 2 adults 0 children
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Hotel Helios Benidorm
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1,668 Reviews from our TripAdvisor Community

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Showing 1,441: English reviews
Glasgow, United Kingdom
Reviewed 5 August 2015

Rooms on top floors good with great views average cleaning Food okay very small pool area staff neither friendly or unfriendly got the impression just doing their job new year gala dinner lasted 3hours never get back those three hours going back this January won't bother with the dinner all in all good experience great location for clubs and pubs

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2Thank elana s
Chester-le-Street, United Kingdom
Reviewed 4 August 2015

geat staff lovely spacious room and very clean hotel.The one downside of this hotel is that the pool area gets very crowded due to the general public been allowed to use it.Overall we enjoyed the food and the hotel in general.

Review collected in partnership with Jet2holidays
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2Thank eddandnorm
Helios B, Guest Relations Manager at Hotel Helios Benidorm, responded to this review

Dear Guest, Thank you very much for your positive comments about our hotel. We try our best to ensure our guests have the most pleasant stay possible and we are always at your disposition. We hope to welcome you back again in the near future. Regards, Guest Relations

Newcastle, United Kingdom
Reviewed 3 August 2015

Room was broken into. Never even got an apology from hotel manager. Very disappointed. Good location for beach and market food was very good. Apart from the breaking hotel was clean and comfortable would recommend

Review collected in partnership with Jet2holidays
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6Thank irenet141
Helios B, Guest Relations Manager at Hotel Helios Benidorm, responded to this review

Dear Guest, First of all, sorry for the problem you had at the hotel, our apologies for the inconveniences. Please, we would like to get more information about the problem you had, could you write to this email address: guestrelations@heliosbenidorm.com? Thank you in advance. Best regards, Guest Relations

Glasgow, United Kingdom
Reviewed 3 August 2015

Nice hotel ,very relaxing and good location although the family rooms are not family rooms just beds moved in , bathroom area was a good size with a jet bath which was nice , staff were very helpful and friendly and there were plenty sun loungers as the pool attendant would move towels that were left on beds for a...

Review collected in partnership with Jet2holidays
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3Thank A1298UPsusans
Helios B, Guest Relations Manager at Hotel Helios Benidorm, responded to this review

Dear Guest, Thank you for sharing your holiday review of your stay at the Hotel Helios Benidorm. We are glad to know that you had enjoyed your stay with us and you were pleased by our staff and food. We would like to see you soon and make you feel comfortable with us again. Best regards, Guest Relations

Scotland, United Kingdom
Reviewed 3 August 2015

Stayed in The Helios Hotel for the second year. Hotel was amazing, food was great, staff very friendly, rooms a good size and spotless. The life guard on duty is amazing took a woman in a wheelchair into the pool several times a day as it was so warm. He is a credit to the Hotel. The only downside to...

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Helpful?
2Thank Gayna H
Helios B, Guest Relations Manager at Hotel Helios Benidorm, responded to this review

Dear Guest, First of all, thank you for sharing your experience at Helios Hotel and thank you for your comments, specially about life guard, thank you so much for your comments about his job. We hope to see you soon and make you feel comfortable with us again. Best regards, Guest Relations

Reviewed 2 August 2015 via mobile

Hotel in excellent position and staff were great. Room was of a decent size and clean. Beds were pretty firm but ok. Only problem was noise in the morning, walls/floors thin and you could hear everything from 5am right through to the cleaners moving beds. Food was ok and easily accessible. Car parking nearby but was at an additional cost....

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2Thank Paul S
Helios B, Guest Relations Manager at Hotel Helios Benidorm, responded to this review

Dear Paul, Thank you very much for your comments about Staff and for sharing your holiday review of your stay at the Hotel Helios Benidorm. Regarding noise, the cleaning staff starts to work at 9 a.m. therefore we think the problem was noisy came from another part of the hotel. We take into account this point in order to check...

Mold, United Kingdom
Reviewed 2 August 2015

Just arrived back from a wonderful and hot holiday to the Hotel Helios Benidorm. Cant fault the hotel. Room was spotless and cleaned daily. Food plentiful with something for everyone (and I'm fussy and ate well everyday). Staff helpful and friendly. Cant wait for a return hopefully soon.

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3Thank leanora1964
Helios B, Guest Relations Manager at Hotel Helios Benidorm, responded to this review

Dear Leanora, First of all I want to thank you the dedicated time to share your experience. We like to know that the rooms and the cleaning was to their liking, and food. We try our best to ensure our guests have the most pleasant stay possible and we are always at your disposition. We hope to see you soon...

Belfast, United Kingdom
Reviewed 1 August 2015

I had never been to Benidorm, so I was very glad I choose the Helios, I have walking difficulties, so this hotel really suited me, we asked for a low floor and walk in shower and got both, lifts to all parts of the hotel as well, staff very friendly, especially the young pool attendant who helped the wheelchair users...

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3Thank soupofcampbell
Helios B, Guest Relations Manager at Hotel Helios Benidorm, responded to this review

Dear Guest, Thank you very much for your comments, especially about life guard and his job with wheelchair users. Secondly, thank you for your comments about cleaning staff, your comments will be communicated to them. We hope to see you again in Benidorm at Helios Hotel. Best regards, Guest Relations

Manchester, United Kingdom
Reviewed 30 July 2015

Couldn't really find anything to fault this hotel! Rooms were nice, clean and modern. Air con was great. A few English channels on the TV so managed to keep up to date with the soaps! We stayed in Room 725 which was poolside. Was lovely in the morning but got the full sun mid afternoon till about 8.30pm. Pool area...

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Helpful?
7Thank Sue E
Helios B, Guest Relations Manager at Hotel Helios Benidorm, responded to this review

Dear Guest, Thank you so much for your positivie comments about pool area, rooms and about hotel. We hope to see you again. Best regards! Guest Relations

Reviewed 29 July 2015 via mobile

21/07. 28/07 We went to celebrate our engagement!! Hotel was recommended by a few different people we know. It surpassed our expectations! Lovely hotel always spotless, towels changed daily, beds made daily!! Staff Amazing friendly and attentive. Entertainment ladies were lovely and tried hard to involve as many people as possible daily! Made a point of knowing names. The pool/Life...

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Helpful?
8Thank Debngal
Helios B, Guest Relations Manager at Hotel Helios Benidorm, responded to this review

Dear Debbie and Gary, Thank you very much for your comments about the hotel: spotless, staff, food... And of course as you say, we hope to see you again at Helios Hotel. Best regards, Guest Relations

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12/06/2017 13/06/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Hotel Helios Restaurant
Hotel Helios Restaurant
Cuisines: International, European, Mediterranean
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation

Additional Information about Hotel Helios Benidorm

Address: Avenida Filipinas 12, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Price Range: $117 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Helios Benidorm 3*
Number of rooms: 283
Reservation Options:
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Also Known As:
Helios Hotel Benidorm
Hotel Style:
#12 Family Hotel in Benidorm
#18 Romantic Hotel in Benidorm
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Helios Benidorm staff and other travellers.
291 questions
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Questions? Get answers from Hotel Helios Benidorm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a high up pool view.”
alanmcgarrell, 28 May 2017 | Read review
“avoid room 209 was not good changed to 618 fantastic”
sharonnotts, 22 May 2017 | Read review
“i like top floor, for the views”
ewartdavidat44, 18 May 2017 | Read review
“They are all equally as good one side gets sun in morning other afternoon matter of choice”
peter007772, 17 May 2017 | Read review
“Pool view very nice ”
Carylinda, 6 May 2017 | Read review
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Prices are for 1 room, 2 adults
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