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Palazzo Caracciolo Napoli MGallery by Sofitel

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#20 of 190 Hotels in Naples
Certificate of Excellence
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Palazzo Caracciolo Napoli MGallery by Sofitel
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2,392 Reviews from our TripAdvisor Community

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There are newer reviews for Palazzo Caracciolo Napoli MGallery by Sofitel
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Showing 792: English reviews
New York City, New York
Reviewed 3 weeks ago

This is a large hotel on the edge of the historical center of Naples. The good points Close to the Archeological Museum. Quiet rooms IF they face the large inner courtyard. Pleasant staff. The not so good points Very bad food in the restaurant for dinner. Mediocre buffet breakfast with the most awkward serving stations I have ever seen,constantly running...

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Thank MILOUW
Maastricht, The Netherlands
Reviewed 4 weeks ago

facilities are oke and good. However, the attitude of the staff is low. When you speak with them they switch over in a second when a other person start to speak with them, a thoephone call is coming in, etc. The room service staff don't speak english, and even come after 21.00 o'clock distruring only ffor the give the weather...

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1Thank anonyme321
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Anonyme321, we are happy to read that you liked our hotel and our facilities. However we really regret that you did not appreciate the location of the Palace. Regarding the attitude of our Staff we are sorry to know that they could not dedicate enough time to speak with you because the phone rang or they were obliged to...

Dubai, United Arab Emirates
Reviewed 4 weeks ago via mobile

Lovely hotel really.. Nice room, very comfy bed, nice bathroom and amenities. 2 complementary water in the minibar everyday, good location walking distance to the train station and next to centro storico. Amazing breakfast, well worth booking the option!

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Thank Jacob S
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear The_Flying_Llama Thank you very much for your feedback, it is always appreciated by our Team. Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. We all hope to welcome you back on your next visit to town Kind Regards Your Staff at Palazzo Caracciolo MGallery...

Sunderland, United Kingdom
Reviewed 4 weeks ago via mobile

Stayed here mid March 2017. The hotel is beautiful and we were lucky enough to have a room with a balcony facing the inside courtyard. The patio doors and shutters blocked out any noise. Breakfast was the usual European selection, bread, meats, cheese, yoghurt but with an extensive range of cakes! Not really my thing first thing in the morning...

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Thank ashleyzissou
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Ashleyzissou, Thank You very much for your lovely words. It is great to read that you enjoyed your stay with us. The quality of our Job is to be measured by the satisfaction of our Guests, and your comment is showing us that we are working as we should. We will keep doing our best to give a good...

London, United Kingdom
Reviewed 24 March 2017

We decided to stay here for 3 nights mainly based on Trip Advisor reviews. We would prefer not to have anything negative to say, as I've worked in the travel industry myself most of my life, but somehow this hotel didn't work for us. On arrival, mid afternoon, our room wasn't ready even though the hotel seemed very quiet. We...

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1Thank sibby
Vancouver, Canada
Reviewed 23 March 2017

It is no fun writing a review when everything is perfect! So let me start with the very small things that did not work: The hairdryer in my room. My friend in a room next door had a safe that jammed and a door key that sometimes demagnetized. Other than that we loved the historic building (and its fantastic history),...

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Thank andersneumuller
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Andersneumuller, Dear Guest, we are happy to read that you liked our hotel and Naples. It is a pity that some very small things did not work during your stay as we always aim to provide the best service possible. Thanks to your precious hints and suggestions we will work at our best to build up the quality of...

Reviewed 15 March 2017 via mobile

You will not get better staff than at this hotel. Reception was wonderful, doormen helpful, housemaid perfect and bar staff very professional. Lovely quiet hotel with good facilities in a tremendous location in Naples. You will be close to the subway, to the modern art museum, the Duomo and to Via Tribunale. Check out the bakery across the street-Wow!

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Thank Jorges V
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Jorges V, We are ever so blessed to read that you appreciated all the efforts from our Staff. Our aim is to make you feel welcome and have a memorable stay. We all wish to thank you for being our precious Guest and for your lovely words. Looking forward to welcoming you again very soon With our warmest regards...

County Londonderry, United Kingdom
Reviewed 11 March 2017

Lovely hotel set in the middle of a very hectic and lively old town area. This is within easy walking distance of most of the Churches and tourist areas and the National Museum Staff very helpfull and friendly. Lovely hot tub and steam room also.

Review collected in partnership with Accorhotels.com
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Thank suet385
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Suet385, Thank you for tahking Your time and writing this feed back on out hotel. Your appreciation is very important for us all. We wuld love to welcome You again very soon and for a longer stay :-) Kind Regards Your Staff at Palazzo Caraccolo Mgallery by Sofitel

Dubrovnik
Reviewed 5 March 2017 via mobile

I saw many negative reviews. Yes, the area isn't the best, but this is Naples. I may have been lucky with my room but it was extremely quiet and comfortable and bathroom looked very new. Lots of space to sit in the hotel and the 'wellness' room is open off-season ..nice to relax in (though I did have to ask...

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Thank Anthony A
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear Anthony A,, We are very glad that you have appreciated the quality of your stay at Palazzo Caracciolo and the service provided by our Staff . Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. Looking forward to welcoming you again very soon Kind regards...

Quito, Ecuador
Reviewed 4 March 2017 via mobile

Naples is chaotic, and the area where this hotel is located is a mirror of the city. Dirty, diverse, historic, wonderful. The location is perfect for tourism, specially because taxi drivers were on strike during our visit. The common areas have been beautifully restored, the restaurant is gorgeous and serves delicious food, the rooms are comfortable, the bathrooms ample, staff...

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Thank cpga81
Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by Sofitel, responded to this review

Dear cpga81, It is always great to receive feedback, both positive and constructive and we hope to see you when you are next in Naples. The purpose of our job is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. We all hope to welcome you back on your...

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Amenities

Highlights
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Concierge
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The sophisticated decor of the 146 rooms in this stunning hotel help create the perfect blend of historic detail and modern comfort. Take in the enchanting architecture and decoration of the stately buildings near the elegant Palazzo Caracciolo Napoli MGallery by Sofitel. Delve into Naples' past and explore the antique shops on nearby via Foria. ... more   less 

Additional Information about Palazzo Caracciolo Napoli MGallery by Sofitel

Address: Via Carbonara 112, 80139, Naples, Italy
Region: Italy > Campania > Province of Naples > Naples > Pendino
Price Range: $162 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palazzo Caracciolo Napoli MGallery by Sofitel 4*
Number of rooms: 146
Reservation Options:
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Also Known As:
m Gallery Palazzo Caracciolo Hotel Naples
Hotel Style:
#5 Business Hotel in Naples
#9 Family Hotel in Naples
#11 Romantic Hotel in Naples
#13 Luxury Hotel in Naples
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Questions & Answers

Here's what travellers have asked, with answers from Palazzo Caracciolo Napoli MGallery by Sofitel staff and other travellers.
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London, United Kingdom
London, United Kingdom
Oxfordshire, United Kingdom
Crewe, United Kingdom
over a year ago

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Questions? Get answers from Palazzo Caracciolo Napoli MGallery by Sofitel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a spacious mezzanine bedroom which may not be suitable for people with people who have restricted mobility.”
242IngridG, 20 Apr 2017 | Read review
“better rooms are in front of inner court. Please ask for two beds rooms, they are superior rooms, . The cost is often the same.”
I1944UValessandras, 18 Apr 2017 | Read review
“Some rooms face the courtyard, no view”
John67-7, 9 Apr 2017 | Read review
“sorry to say, but skipp this hotel. Only what is good, was the restaurant”
anonyme321, 2 Apr 2017 | Read review
“Stay away from this hotel if you do not want to get the risk of not sleep well.”
FLameirinhas, 28 Feb 2017 | Read review
5 of 5