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Napoli's Gold - Hotel

Traveller (49)
Room & Suite (26)
Dining (5)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free High Speed Internet (WiFi)
Airport Transportation
Non-Smoking Hotel
Room features
Air Conditioning
Non-Smoking Rooms
Good to know
HOTEL STYLE
Mid-range
Centrally Located
HOTEL CLASS
Reviews & more
118Reviews
53Photos
2Q+A
4Room tips
Traveller rating
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Popular mentions
The location and hotel are nice however the staff have zero orientation towards customers. The good faith provided towards visiting guests and the whole deal is about how to get your money. I would not come back or recommend this location if you want to have a relaxing time in
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Not so bad, not so great. The staff is nice enough- but sometimes hard to find (during normal work hours). The breakfast was good, especially the homemade cakes. They give you several keys to be responsible for- not to mention bulky if you want to travel light- 1- for outside
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Review collected in partnership with this hotel
The hotel asked us in advance when we would be arriving, which I had to update twice as we took a much slower trip down the Amalfi Coast than planned. We were welcomed on arrival and all the details were explained to us, as the reception is not always manned. The room was
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Only stayed one night but very strange set up for a ‘hotel’. Good location but not the easiest place to find and described as a b&b by our taxi driver. Reception was only manned at certain times which wasn’t great if you needed assistance with anything. We only saw 2 staff
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Review collected in partnership with this hotel
Response from Sebastianovaly, Responsabile reception at Napoli's Gold - Hotel
Responded Oct. 24, 2017
Dear Chambeat! We don't know what has pushed you to write such a bad review! Your words really hurt us. You were treated well, like we treat all our guests. Still before arriving you've send us a lot of mails and I personally gave you all the information requested. On your arrival there was my collegue at the reception ready to assist you. As it is indicated on Booking.com Napolis Gold is a b&b and we have no 24-hour reception. It is your fault that you haven't read all the information before making a reservation. As for a taxi driver, who couldn't find our b&b which is situated on the central street of the city, here there are 2 options - 1) you didn't give him the exact address or 2) he took the longest way to the hotel to make you pay more money. As for your room, it is exactly the same as you can see on the photos on the site of Booking, it is spacious, clean and modern-furnished, with a large window and a balcony. The bathroom which you found "awful", is also spacious, modern and clean with all necessary things. The door with a push bar is necessary for our guests with disabilities who are welcome in our hotel, because they have the same rights to travel and to have fun as you do. At last, I would like to say that all things you've written here, all your claims are not justified and we don't accept them! Natasha
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We stayed one night on 14 September. When we arrived we were moved to a sister hotel, the hotel gold but it was lovely. The owner moved my bags for me, and then was extremely helpful finding out bus times and where we got the bus afterwards. The room was large and spacious,
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Response from Sebastianovaly, Responsabile reception at Napoli's Gold - Hotel
Responded Oct. 5, 2017
Dear Mrs Susan, We are happy to know that you are glad with your stay in our hotel. Thank you for your good review. We are looking forward to welcoming you in Naples again! Best regards Natasha
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123456
¿El hotel tiene parking?
Buenos días, el hotel Napoli´s Gold tiene parking para coches? Gracias
"Keep an eye out for the Free Booking Cancellation, you may need it."
"The room was comfortable."
"I was assigned a room overlooking the back street. Very comfortable. Good conditioning."
"Room 1 was a disabled room and considerably bigger than Room 2."
PRICE RANGE
US$62 - US$137 (Based on Average Rates for a Standard Room)
LOCATION
ItalyCampaniaProvince of NaplesNaplesMercato
NUMBER OF ROOMS
6
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