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The Glam Hotel

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Traveller (735)
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Panoramas (12)
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About

#116 of 1,225 hotels in Rome
Location
Cleanliness
Service
Value
Travellers' Choice
Il The Glam Hotel è un boutique hotel elegante e contemporaneo in un edificio d’epoca della prestigiosa Via Nazionale, cuore pulsante di Roma. Con la sua posizione strategica, walking distance dalle più importanti attrazioni della Roma antica, il The Glam è un’esperienza di ospitalità di assoluto valore, il luogo in cui sentirsi al centro di tutto, dove il buon gusto incontra la bellezza in un’atmosfera inedita dai sapori di “Dolce Vita”. Al sesto piano dell’hotel svetta Terrazza Monti Restaurant & Lounge Bar. All’orizzonte l’Altare della Patria, il Colosseo, il Cupolone e buona parte della storia della città eterna. Un concentrato di eleganza e raffinatezza, luogo ideale per contemplare tutta la bellezza di Roma tra pietanze gourmet ricercate, vini pregiati e buona musica.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Plunge pool
Bar / lounge
Babysitting
Airport transportation
Solarium
Rooftop terrace
Paid private parking nearby
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Rooftop bar
Taxi service
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun deck
Sun terrace
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bidet
Soundproof rooms
Room service
Safe
Telephone
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Trendy
City View
Languages Spoken
English, French, Spanish, Italian
Hotel links
Special Rate:Special rate available
1,017Review66Q+A91Room tips
Traveller rating
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Jward1352 wrote a review Mar 2024
Poolesville, Maryland5 contributions1 helpful vote
The Glam Hotel is absolutely stunning. With a friendly and helpful staff, they made you feel at home. We felt very safe walking at night and also leaving valuables in our room. The hotel is in a great location with a taxi and bus stop located across the street. A block away is the subway and just a few blocks more is the train station. We were able to easily walk to the Colosseum, Trevi Fountain, and Campo Di Fiori.
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Date of stay: March 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Giuliano Cassissa, Direttore generale at The Glam Hotel
Responded 4 days ago
Dear Jward1352, Thank you so much for your glowing review of The Glam Hotel! We're thrilled to hear that you had such a wonderful experience during your stay with us. It's fantastic to know that you found our hotel stunning and that our friendly and helpful staff made you feel right at home. Ensuring the safety and comfort of our guests is our top priority, so we're delighted to hear that you felt secure walking at night and leaving your valuables in your room. We're glad that you found our location convenient, with easy access to transportation options such as taxis, buses, and the subway. Being within walking distance to iconic landmarks like the Colosseum, Trevi Fountain, and Campo Di Fiori is definitely a plus, and we're thrilled that you were able to explore Rome's beauty with such ease. Thank you again for choosing to stay at The Glam Hotel, and we hope to have the pleasure of welcoming you back for another unforgettable experience in the future. Arrivederci a presto! Giuliano Cassissa Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jorgen wrote a review Nov 2023
Karlstad, Sweden33 contributions48 helpful votes
Hotel's Favourite
Visited Rome for 4 nights with family, wife and 14 years old son. Very happy with The Glam hotel. Room, breakfast, roof-top bar and all staff very good. Location is also very good. Short walk to Colloseum and other major sites to see. Easy to catch a bus or taxi just outside the hotel.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from The Glam FO, Proprietario at The Glam Hotel
Responded Nov 8, 2023
Dear Jorgen36, thank you for your kind review. We are glad to read that you enjoyed the Glam experience. We hope to see you again in the next future. Best regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chris A wrote a review Mar 2024
Kingston-upon-Hull, United Kingdom106 contributions53 helpful votes
Went to The Glam on the recommendation of a colleague, and on the back of the reviews on Tripadvisor. We were very disappointed with our overall experience. The hotel itself is very well appointed and in a perfect location for all attractions and within walking distance of the Roma Termini. However, that is as good as it gets, unfortunately. We are not one to write unfavorable reviews but on this occasion, we feel this is warranted. We requested an anti-slip mat on the first night, just after check-in, and were told it was no problem. Two days later it still hadn't arrived so on requesting again at Reception, we were told 'I don't think we have them'. On checking with housekeeping, we were then told that they would have a look and if they found one, it would be taken to our room. On arrival back later in the day, the mat had been duly left in the room. The first morning at breakfast there were no teaspoons or glasses for fruit juice. We ended up having the juice in disposable coffee cups. Cups I was advised later in the stay were 'to go' only and shouldn't be used in the breakfast room. In the absence of milk jugs, it was sensible to use these cups to pour milk into our tea, and take back to our room as the milk cartons were not replenished daily. We used the supplied wine glasses on our second night, only to find these were removed and not replaced until the final night of our stay when an apologetic lady knocked on our door and provided said glasses. We felt sorry for this lady as she had been admonished by her superior in front of guests in the breakfast room earlier in the day - not professional or acceptable in our opinion. There were no proper cups available in the rooms either, so if you don't like drinking out of paper cups, you won't be having tea or coffee in your room either! Finally, and the last straw really, on the last morning, the coffee machine was not working. These things happen and you have to accept this. However, what is not acceptable is the fact the staff did not advise us of this, nor did they offer to make us a pot of tea or a cup of coffee. We left without breakfast that morning and left the hotel earlier than we should have done because we had just had enough. All in all, for a 4 star hotel, we were very disappointed. The hotel could be a whole lot more if most of the staff upped their game - we felt like an inconvenience and most of them didn't look particularly happy in their work. If we return to Rome, we will be looking to stay elsewhere.
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Date of stay: March 2024
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Giuliano Cassissa, Direttore generale at The Glam Hotel
Responded 4 days ago
Dear Chrisandmike186317, Thank you for taking the time to provide feedback on your recent stay with us. We're truly sorry to hear that your experience did not meet your expectations and that you encountered several issues during your stay. We sincerely apologize for the inconvenience caused by the delay in providing the anti-slip mat and the lack of communication regarding its availability. This is not reflective of the level of service we strive to provide, and we'll be sure to address this with our team to ensure such oversights are not repeated. Regarding the breakfast experience, we're sorry for the inconvenience caused by the shortage of teaspoons, glasses, and proper cups. We understand the frustration this may have caused and will take steps to improve our inventory management and communication with guests to prevent similar issues in the future. We deeply regret any instances where our staff members' professionalism fell short of our standards. Every guest deserves to be treated with respect and courtesy, and we apologize for any interactions that left you feeling otherwise. We'll use your feedback as an opportunity for further training and improvement. Regarding the coffee machine issue on your last morning, we're sorry for the oversight and for not offering alternative options. We understand how important breakfast is to start the day off right, and we apologize for any inconvenience caused. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We're committed to continuously improving our services, and we hope you'll consider giving us another chance to provide you with the exceptional experience you deserve. Warm regards, Giuliano Cassissa Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John R wrote a review Mar 2024
Burton upon Trent, United Kingdom13 contributions5 helpful votes
Modern and clean rooms. I had the feeling this is a hotel primarily suited to the business traveller, which is trying to attract tourists without really understanding their needs. The breakfast was dull and uninteresting. It never varied from day to day.Fine for one or two days to provide you with something to start the day but not something to look forward to. For example, scrambled and hard-boiled eggs were available each day as standard, but if you wanted a variety e.g. poached or soft boiled eggs these were available but only at an €8 surcharge (REALLY NOT ACCEPTABLE IN MY VIEW). Also, the rooftop bar was being used for private functions on 2 nights we were there so we were ushered around the corner out of the way and not made to feel welcome at all.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: More suited for one or two nights maximum ... beyond that breakfast is really disappointing due...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Giuliano Cassissa, Direttore generale at The Glam Hotel
Responded 4 days ago
Dear JohnRezin1958, Thank you for taking the time to provide feedback on your recent stay at our hotel. We're glad to hear that you found our rooms modern and clean, but we're disappointed to learn that certain aspects of your experience fell short of your expectations. We apologize if you felt that our hotel caters primarily to business travelers and may not fully understand the needs of tourists. We strive to provide an excellent experience for all our guests, regardless of their travel purpose, and we take your feedback seriously in order to improve in this area. Regarding breakfast, we regret that the offerings did not meet your expectations and lacked variety. Your feedback is valuable, and we will review our breakfast options to ensure a more diverse and satisfying experience for our guests. We also understand your concern about the surcharge for certain egg preparations and will reevaluate our pricing structure accordingly. We're sorry to hear about your experience at our rooftop bar during private functions. Every guest should feel welcome and valued during their stay, and we apologize for any inconvenience this may have caused. We'll take steps to ensure that all guests feel comfortable and accommodated, regardless of any private events taking place. Your feedback is invaluable to us as we strive to continually improve our services and offerings. We hope you'll consider giving us another chance to exceed your expectations during a future visit to our hotel. Warm regards, Giuliano Cassissa Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jack wrote a review Mar 2024
Swansea, United Kingdom35 contributions8 helpful votes
+1
When we decided to visit Rome, we chose to stay at The Glam from personal recommendations and when we read the reviews, we were sold. The hotel is around a 30 minute taxi ride from Fiumicino Airport which cost a flat fee of 50€, be prepared for some hair raising driving! When we arrived, we were swiftly checked in and given a voucher for our welcome drink. We booked a classic room on the first floor, the room was surprising large, very modern and spotlessly clean, with a mini bar and coffee machine. The view was only of the courtyard which wasn’t much but this did not matter as we were not in the hotel for most of the day. The bathroom didn’t have a door apart for the toilet which is pretty common in European hotels, but as with the rest of the room, it was very clean and towels were changed on a daily basis. The only issue was that there was slight smell of drains coming from the bathroom on the odd occasion, I’m sure that if I mentioned it to the staff, it would’ve been looked in to. Breakfast had a smaller continental offering with some delicious pastries and cakes, toast, cereal and yoghurts. My personal favourites were the chocolate croissant and vanilla cake. And just like anywhere in Italy, the coffee was fantastic, especially for a self serve machine. We were usually at breakfast at around 9 and there were a few occasions where we had to wait for coffee cups but we didn’t have to wait long. The location of the hotel is simply perfect. A 10 minute walk takes you to the Colosseum, Trevi Fountain, Spanish Steps and the Pantheon with many little cafe’s and gelatories along the way. The only place that we took a taxi to was the Vatican, while it was around a 45 minute walk, it was around 10 minutes through the traffic which cost around 15€. The Monti area of Rome where the hotel is located has some fantastic authentic restaurants and some great bars all within a few minutes walk. We also visited the hotel’s rooftop bar a couple of times after being out for the day exploring the city, the views over to the Wedding Cake was brilliant from there as we enjoyed our bottles of Peroni before sunset. Finally, all the staff that we came into contact with were wonderful and could not do enough for you, from the reception staff, to the bar staff and housekeepers. We felt that 4 nights wasn’t enough time for our first trip to Rome and we will definitely return to The Glam again!
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Date of stay: March 2024
Value
Location
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Trip type: Travelled as a couple
Room Tip: Pay that little extra for an upgrade if you would like a view of the city.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Giuliano Cassissa, Direttore generale at The Glam Hotel
Responded 4 days ago
Dear TravelWithJack, Thank you for sharing such a detailed and glowing review of your recent stay at The Glam! We're thrilled that you chose to stay with us based on personal recommendations and were sold after reading our reviews. It's wonderful to hear that you had a smooth check-in experience and enjoyed the welcome drink voucher. We're delighted that you found your classic room surprisingly large, modern, and spotlessly clean, with thoughtful amenities such as the mini-bar and coffee machine. We appreciate your feedback regarding the bathroom, and rest assured, we'll look into any issues promptly to ensure our guests' comfort. We're delighted that you enjoyed our breakfast offerings, especially the delicious pastries and cakes, along with the fantastic coffee. Your feedback regarding the availability of coffee cups at breakfast is noted, and we'll work on ensuring a seamless experience for all guests. The location of our hotel truly is perfect for exploring Rome's iconic landmarks, and we're glad you found it convenient. It's fantastic to hear that you enjoyed the authentic restaurants and bars in the Monti area, as well as the views from our rooftop bar. Thank you for your kind words about our staff! We're thrilled to hear that they made your stay memorable with their wonderful service. We're honored that you're considering returning to The Glam for your next trip to Rome, and we can't wait to welcome you back for another unforgettable experience. Arrivederci a presto! Giuliano Cassissa Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mrslollipop wrote a review Mar 2024
Providence, RI7 contributions1 helpful vote
Two types of bed pillows and one was feather (what I use at home) nice . Staff was awesome! My brother and I asked the young lady at the desk to recomend a good place to go for dinner, took her advice, and even though it was a long walk, she was right, (thank you) I could not ask for a better experience. Top hotel, would not hesitate to stay again.
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Date of stay: March 2024
Value
Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Giuliano Cassissa, Direttore generale at The Glam Hotel
Responded 4 days ago
Dear MrsLollipop, Thank you for taking the time to share your experience with us! We're delighted to hear that you appreciated the variety of bed pillows available, including the feather option that you use at home. Our goal is to provide our guests with all the comforts of home and more, so it's great to know that we hit the mark. We're thrilled that you found our staff to be awesome! Providing excellent service and helpful recommendations is always our priority, and we're glad that our team member was able to point you in the right direction for dinner. It's wonderful to hear that you enjoyed the restaurant she recommended, despite the long walk. Your gratitude is greatly appreciated, and we'll be sure to pass on your thanks to her. We couldn't be happier to hear that your overall experience exceeded your expectations and that you consider us a top hotel. It would be our pleasure to welcome you back for another stay in the future. Thank you for choosing us! Arrivederci a presto! Giuliano Cassissa Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lisa W wrote a review Mar 2024
4 contributions3 helpful votes
From check in to check out this hotel has been amazing.. it’s super clean and all the staff are so friendly and can’t do enough to make your stay as welcoming and relaxing as possible. The rooms are very modern, stylish and comfy. The mattress is firm but this suited me fine. If your like us and like to watch tv when winding down for sleep there is very limited English channels but if you search you will find the odd one. Visiting the terrace on the 5th floor for a drink is a must! The chilled music, sunshine seats and tasty drinks make the experience all the more worth while. Around the hotel there are plenty of shops and restaurants down the side alleys. Honestly thank you for making my 40th bday celebrations that more special.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: If your a light sleeper possible ask for a room away from the front of the hotel as the road is...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Giuliano Cassissa, Direttore generale at The Glam Hotel
Responded 4 days ago
Dear Lisa, Thank you so much for your glowing review! We're thrilled to hear that your experience from check-in to check-out was amazing. Our team takes great pride in providing a clean and welcoming environment, so it's fantastic to know that you found our staff to be friendly and accommodating throughout your stay. We're delighted that you enjoyed the modern and stylish design of our rooms, as well as the comfort of our mattresses. We'll definitely take note of your feedback regarding the English channels on the TV and see if we can enhance the viewing options for our guests. It's wonderful to hear that you took advantage of our terrace on the 5th floor and enjoyed the relaxing atmosphere, tasty drinks, and sunshine. We agree—it's a must-visit spot for our guests! We're also glad to hear that you found plenty of shops and restaurants nearby to explore during your stay. Once again, thank you for choosing to celebrate your 40th birthday with us. We hope to have the pleasure of welcoming you back for future celebrations and creating more special memories together. Warm regards, Giuliano Cassissa Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fiona L wrote a review Mar 2024
London, England, United Kingdom10 contributions5 helpful votes
Fantastic hotel in a great location. Central enough to be able to walk to all main tourist sites but didn’t feel too crowded. Great room size, very comfortable beds and good coffee machine in the room (essential!). The staff are the best! Super friendly and helpful - they make an already amazing stay even more perfect. A big thank you to Hotel Glam!
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Date of stay: March 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Giuliano Cassissa, Direttore generale at The Glam Hotel
Responded Mar 12, 2024
Dear Fional903,, Thank you so much for taking the time to share your wonderful experience at Hotel Glam! We're thrilled to hear that you enjoyed your stay and found our location to be ideal for exploring the main tourist sites while still providing a comfortable and less crowded atmosphere. We're delighted that you appreciated the spacious rooms, comfortable beds, and the essential coffee machine in your room. It's great to know that our efforts to make your stay enjoyable and convenient have been successful. Our team takes pride in providing excellent service, and your kind words about our staff being super friendly and helpful mean a lot to us. We'll be sure to pass on your compliments to everyone. It's always our goal to make each guest's stay as perfect as possible, and we're grateful for your acknowledgment. Thank you once again for choosing Hotel Glam, and we look forward to welcoming you back for another fantastic experience in the future! Arrivederci a presto! Giuliano Cassissa Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Discover692936 wrote a review Feb 2024
Conwy, United Kingdom2 contributions5 helpful votes
The Glam Hotel was the perfect hotel for our weekend break. ●The location is great, about a 10 min walk to the colosseum and also a 10 minute walk to the trevi fountain in the other direction. Very central with lots of restaurants and shops close by. ●The rooms are spotlessly clean and spacious with tea & coffee facilities, hair dryer & safe. ●Breakfast is delicious with plenty of choice- fruit, cereals, pastries and cakes, salad, yoghurt, bacon & scrambled eggs etc, coffee and fruit juices. ●The staff go above and beyond to be helpful. Nothing is too much trouble. ●The rooftop terrace is a lovely addition to the hotel. Breakfast is served on the top floor, so you have the choice to sit inside or out. It's also great to just pop up there after a long day exploring the city to just sit and have a drink and relax. All in all, The Glam Hotel was a great choice for us and we would definitely stay here again.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Giuliano Cassissa, Direttore generale at The Glam Hotel
Responded Feb 29, 2024
Dear Discover692936, Thank you so much for taking time to write this lovely comment on your experience with us! Me and the entire team are working hard to give the best service possible and review like yours is the primary reward that we can wish! Here at The Glam we trust in the human touch, the first and the most important value that make the difference. We really hope to welcome you soon in the Eternal City! From me personally and the Team, Arrivederci a presto! Giuliano Cassissa Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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katie d wrote a review Feb 2024
Wales, UK4 contributions12 helpful votes
This hotel is wonderful. Lovely staff, central location, very clean modern and tidy. Rooftop bar is amazing. Breakfast is fabulous too. Would defo recommend! Only negative if I have to give one is the rooms are a little dark. Mood lighting I guess but no good for doing make up :-)
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Giuliano Cassissa, Direttore generale at The Glam Hotel
Responded Feb 29, 2024
Dear Dalykatie, We would like to thank you about your feedback on your recent experience at The Glam Hotel. We are glad to know you loved the design, location and our rooftop bar with the stunning views on the Eternal City! Me and the whole team hope to welcome you soon again at The Glam! Arrivederci a presto! Giuliano Cassissa Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$457 - C$733 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Rome Glam Hotel
LOCATION
ItalyLazioRomeCentro / Monti
NUMBER OF ROOMS
59
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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The Glam Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about The Glam Hotel
Which popular attractions are close to The Glam Hotel?
Nearby attractions include RomeOperaConcerts (0.4 km), San Carlo alle Quattro Fontane (0.3 km), and Quirinale Palace (Palazzo del Quirinale) (0.3 km).
What are some of the property amenities at The Glam Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at The Glam Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Glam Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Glam Hotel?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to The Glam Hotel?
Conveniently located restaurants include La Fata Ignorante - Rooftop Restaurant & Bar, Ambrosia Rooftop Restaurant & Bar, and Mi'ndujo - Monti.
Are there opportunities to exercise at The Glam Hotel?
Yes, guests have access to a plunge pool during their stay.
Does The Glam Hotel have airport transportation?
Yes, The Glam Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Glam Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Rome.
Are any cleaning services offered at The Glam Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Glam Hotel?
The staff speaks multiple languages, including English, Spanish, French, and Italian.