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02/07/2017 03/07/2017
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    Jolie B&B Roma

    Via Palermo 36, 00184 Rome, Italy
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    Best prices for your stay
    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          Traveller (27)
          Room & Suite (39)
          Dining (3)
          Overview
          • Excellent29%
          • Very good23%
          • Average7%
          • Poor2%
          • Terrible39%
          27 Oct 2015
          “DO NOT STAY HERE!”
          27 Oct 2015
          “Horrible!”
          Free Wifi
          Breakfast included
          Air Conditioning
          Non-Smoking Hotel
          Airport Transportation
          Room Service
          Concierge
          Wheelchair Access
          Shuttle Bus Service
          3.0 Star Hotel
          All hotel details
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          Rooms
          Jul 2Jul 3
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          1 room, 2 adults, 0 children
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          Standard Room
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          Write a Review
          Reviews (134)
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          1 - 5 of 134 reviews

          Reviewed 27 October 2015

          CANCELLED OUR BOOKING, CLOSED THE B&B. This was a nightmare. We have not yet received our money back. Please contact your credit card company to attempt to get a refund. We have contacted the owners numerous times, but nothing.

          2  Thank eddchris87
          Reviewed 27 October 2015 via mobile

          Same story as others: made a reservation and it got cancelled without an explanation or a refund. Luckily the third party-website that we used to book the hotel, helped us get our money back so we could stay in another hotel. Don't go here, you...More

          2  Thank Susan H
          Reviewed 25 October 2015 via mobile

          Just like all the other reviews state that Jolie B&B had closed, I found this too be true also. Luckly for myself I checked trip advisor two days before turning up to Jolie B&B at 10.30pm at night. I tried phoning and emailing and had...More

          2  Thank Claire W
          Reviewed 22 October 2015

          Booked several months in advance. Turned up to the hotel at 10pm at night and unable to find it. Checked another hotel across the road to be told it had closed down. Luckily they had a room for the night. had to spend another $400.00...More

          Thank Atariboy08
          Reviewed 13 October 2015

          Booked this place 3 month in advance for a 4-day stay at end of Sep. Received confirmation letter and was charged for the full price. Tried email, phone, and cell phone for weeks and were not able to get a hold of the owner (we...More

          1  Thank Claire W
          About
          Amenities
          • Top amenities
          • Room Service
          • Free High Speed Internet ( WiFi )
          • Breakfast included
          • Hotel Amenities
          • Concierge
          • Shuttle Bus Service
          • Room Service
          • Airport Transportation
          • Breakfast included
          • Multilingual Staff
          • Room amenities
          • Air Conditioning
          • Minibar
          Details
          • Price range
          • US$207 - US$228 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Room types
          • Non-Smoking Rooms ,
          • Accessible rooms
          • Number of rooms
          • 6
          • Reservation Options
          • TripAdvisor is proud to partner with Hotwire, HostelWorld, Cancelon and TripOnline SA so you can book your Jolie B&B Roma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Italy >
          • Lazio >
          • Rome >
          • Monti
          Add Photo Photos
          Traveller (27)
          Room & Suite (39)
          Dining (3)
          Hotel & Grounds (21)
          Bathroom (6)
          Nearby
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          cobblestone streets. The neighbourhood supports unique
          and homegrown businesses that cater to its longtime
          residents as well as hipsters on the hunt. Hang out at
          ...More
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          Questions & AnswersAsk a question
          raene m
          These people are an absolute bunch of thieves!!! I don't believe they have ANY intention of refunding monies owed....they keep lying about everything. First they cancel because owner is sick, then they promise to refund (but to have patience because family member doesn't know how), then REFUSE to refund!!! An absolute joke. Today (1/10) I received an email to say that, although the hotel has NO INTENTION of honouring my booking, somehow it is still ACTIVE, so it would somehow be ME cancelling (and they have a non-refund policy on cancellations!!). Outrageous......I have lodged a dispute with my credit card facility, and will be going to the police station in Rome to report them for fraud. Good luck with refunds, would be curious to know if any of them are honoured.
          1 October 2015|
          Answer Show all 4 answers
          Response from Clmilton | Reviewed this property |
          Hi there, the hotel have ignored all emails/phone calls since we were due to stay in Sept. We paid for our stay using our debit card so weren't hopeful of getting the money back. Expedia told us to phone our bank which we... More
          0
          Votes
          Clmilton
          Has anyone been successful with claiming back a refund or know how to go about getting this?
          20 September 2015|
          Answer Show all 8 answers
          Response from Hinchys | Reviewed this property |
          Just to let you know that i have been refunded from our credit card provider. In the UK we have a legislation called Section 75 'Customer Consumer Act' which protects the credit card owner. So as BB Jolie failed to honour... More
          2
          Votes
          Markéta S
          Hello , I would like to ask when you start with refunds for canceled bookings. Thank you
          10 September 2015|
          Answer Show all 10 answers
          Response from Markéta S |
          Hi, yes I made reservation via Booking and I contacted them too. Booking told me than 1520 reservation was caceled and will take some time untill the owner returns money to everyone. However, they assured me that the money... More
          1
          Vote
          Room Tips
          "Make sure you book in advance!"
          Read review
          "Room D is double bed and a single bed."
          Read review
          "Try to get a room on the ground floor."
          Read review
          "The one receptionist checking me in was Romanian: +1"
          Read review
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