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The Westin Excelsior, Rome

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#202 of 1,291 Hotels in Rome
Certificate of Excellence
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2,040 Reviews from our TripAdvisor Community

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Showing 1,735: English reviews
Dublin, Ireland
Reviewed 2 days ago NEW

Our room in the hotel was nicely appointed, felt more "old world" than typical top of the line American hotel room in its decor.Found some reception quite rude and un-interested , maybe cause i didn't arrive in a large black limo , all other staff mermen were friendly , biggest issue i have with this hotel is hot water ,...

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Helpful?
Thank dublinguy_10
Monterey, California
Reviewed 2 days ago NEW

Loved this hotel and loved the location- walkable to so many sights, but not in the midst of crowds. Taxi stand right outside was convenient as well. Being a slower time of year, we got upgraded to a suite and it was amazing. Old world decor with modern conveniences. The reception staff was very helpful. The bar area was a...

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Helpful?
Thank Deborah E
Abu Dhabi
Reviewed 3 days ago NEW

Great hotel, but lately it is becoming impossible to understand how it works: the taxi had to leave me in the middle of the crowded road as the entrance was packed with limo, security, police and god knows what else. Many vip's use this hotel , especially Italian "politicians" and their entourage stands outside the hotel, right in the entrance...

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Helpful?
Thank Ruggero M
WestinExcelsior2016, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Tripadvisor Thank you for your review I apologize for the inconveniences you had with the arrival and/or departure of one of the Official delegations that were staying at your hotel. Best regards Marc L General Manager

Reviewed 6 days ago NEWvia mobile

Cozy Westin near the US embassy and 10 minutes from the metro stop. Rooms were quite big but furniture sparse. Free coffee in the lobby but strangely on first and third day they served instant coffee while second day they served brewed coffee. They also only gave us free complimentary water on one day out of three.

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Helpful?
1Thank Nicholas M
WestinExcelsior2016, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for your review We had some technical issues with the coffee machine but this is now fixed; my apologies I also regret the inconsistency in the water delivery Best regards Marc L General Manager

Saint Louis, Missouri
Reviewed 6 days ago NEW

Our room in the hotel was nicely appointed, felt more "old world" than typical top of the line American hotel room in its decor. Staff was helpful, though a bit nonchalant when my daughter and husband had an issue with their room key. Interesting to be in the hotel the day of the election--watching them set up for a by-invitation...

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Helpful?
Thank shniesen
WestinExcelsior2016, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for you review and for saying the staff was helpful Happy to read you would stay again with us Marc L General Manager

Reviewed 1 week ago via mobile

Didn't had a change to experience fully, but I would like to share my opinion that this is great hotel, in the heart of Rome. You feel like you are not in the hotel but like in museum of art. Very delicate designed five star luxury hotel, very amazing rooms, clean and fresh bathrooms. Food are just delicious at the...

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Helpful?
Thank Anvar K
WestinExcelsior2016, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for recommending our hotel and for saying that the staff is well organized and polite You made our day ! Marc L General Manager

Sydney, Australia
Reviewed 1 week ago via mobile

I've stayed at a number of Starwood Hotels around the world and have generally enjoyed them. I didn't enjoy the Rome Excelsior at all. The only good thing I can say about it is that the building is quite pretty, the rooms are reasonably large (certainly larger than its sister hotel, the St Regis) and it is quite close to...

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3Thank Katandapickle
WestinExcelsior2016, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for you review and my apologies for not having met your expectations When we have good reviews on our staff we celebrate and comments like yours are taken very seriously and shared with all associates Best regards Marc L General Manager

Santiago, Chile
Reviewed 1 week ago

Our experience at the Westin hotel in Rome did not meet with our expectations. We appreciate a certain degree of service and quality. We have had the opportunity to stay at Westin , Ritz, and Marriott hotels and have generally always had a very pleasant experience. We were quite saddened by our stay at the Westin in Rome. From the...

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Helpful?
1Thank Brian O
WestinExcelsior2016, General Manager at The Westin Excelsior, Rome, responded to this review

Dear Brian O Thank you for your review As I also did receive your comments I did answer personally and regret that we did not meet your expectations Best regards Marc L General Manager

Michigan
Reviewed 1 week ago

Great hotel in a great location in Rome. It is a beautiful old building with updated and spacious rooms Beds are very comfortable. Walking distance or a short taxi ride to the train station. Right across the street from the US Embassy and walking distance to the Trevi Fountain, Coloseum, and so many other sights. Staff is friendly and helpful....

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Helpful?
Thank Kristen B
WestinExcelsior2016, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for giving us the maximum score of 5/5 meaning we met your expectations Happy to read your staff is friendly and helpful Arrivederci ! Marc L General Manager

Reviewed 1 week ago via mobile

A nice historic hotel with an amazing past, but I was not really convinced. The rooms are a bit aged. The bar closes at 1pm and is not very excited. The quality in the restaurant is ok but not amazing. Service is fairly slow. Overall there is more exciting places in Rome

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1Thank Mreckling
WestinExcelsior2016, General Manager at The Westin Excelsior, Rome, responded to this review

Dear TripAdvisor Thank you for your review and for staying with us I hope we will be given another opportunity for a next “great" stay Best regards Marc L General Manager

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Staying in Ludovisi / Via Veneto

Neighbourhood Profile
Ludovisi / Via Veneto
Thanks to Fellini and La Dolce Vita, the Ludovisi and Via Veneto neighbourhood earned its reputation as a posh area where gorgeous Marcellos wooed actresses and models while bored housewives hung out in streetside cafes. The cafes are still there, and so are the cocktails, but the neighbourhood is now home to five-star businesses including hotels, banks, law firms, and embassies. The area is also right next to Villa Borghese, a beautiful park for sporting and cultural adventures. If you're looking for tranquility by night, this may be the place: Ludovisi and Veneto tend to shut down after 20:00.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A restful and invigorating stay awaits you in one of our 281 rooms and 35 suites, few steps from Rome center and facing Via Veneto, hearth of DolceVita.Our rooms will welcome you with maximum comfort and technology and are equipped with the revitalizing Westin Heavenly Bed ®, high-speed Internet connection (surcharge), LCD flat screen televisions, pay-per-view movies and much more. ... more   less 

Additional Information about The Westin Excelsior, Rome

Address: 125, Via Vittorio Veneto, 00187 Rome, Italy
Region: Italy > Lazio > Rome > Ludovisi / Via Veneto
Price Range: $315 - $646 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior, Rome 5*
Number of rooms: 316
Reservation Options:
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Also Known As:
The Westin Excelsior, Rome Hotel Rome
Westin Rome
Westin Excelsior Hotel
Rome Westin
Excelsior Rome
Hotel Style:
#19 Spa Hotel in Rome
#110 Luxury Hotel in Rome
#131 Business Hotel in Rome
#181 Family Hotel in Rome
#212 Romantic Hotel in Rome
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior, Rome staff and other travellers.
31 questions
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Questions? Get answers from The Westin Excelsior, Rome staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for hot water”
 of 5 bubbles dublinguy_10, 4 Dec 2016 | Read review
“great location, close to the park, great restaurants, lovely neighborhood”
 of 5 bubbles 779briano, 26 Nov 2016 | Read review
“Stayed on the fourth floor which was very quiet”
 of 5 bubbles 394kristenb, 25 Nov 2016 | Read review
“Not sure which rooms to recommend. We overlooked other rooms, so NO VIEW.”
 of 5 bubbles 963lannyv, 15 Nov 2016 | Read review
“Back rooms”
 of 5 bubbles path409, 10 Nov 2016 | Read review
5 of 5
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