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The Westin Excelsior, Rome

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Traveller (1132)
Room & Suite (723)
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Overview
  • Excellent45%
  • Very good30%
  • Average16%
  • Poor6%
  • Terrible3%
Travellers talk about
“via veneto”(287 reviews)
“heavenly bed”(44 reviews)
“starwood points”(36 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Offers from The Westin Excelsior, Rome
Offers & Announcements: Book Early and Save 30%
Offers from The Westin Excelsior, Rome
Offers & Announcements: Book Early and Save 30%
Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,448)
There are newer reviews for The Westin Excelsior, Rome
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2,050 results
Traveller rating
908
617
325
125
75
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325
125
75
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All reviewsvia venetoheavenly bedstarwood pointsspanish stepsamerican embassybeautiful hotelconcierge deskclassic hotelvilla borghesesteam roombusiness centerupgraded to a suitemarble bathroomtrevi fountainfive star hotelrooms are largehotel restaurant
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831 - 835 of 2,050 reviews
Reviewed 9 April 2015

We were lucky enough to stay here during a company trip. The staff was incredible. We had an injury due to an accident during our visit and all the staff - from the front desk people to the kitchen and maid service staff - went...More

2  Thank Sheila W
Response from marc l, General Manager at The Westin Excelsior, RomeResponded 12 April 2015

Dear TripAdvisor, Thank you for your review and so happy to read that our staff exceeded your expectations. Arrivederci! Marc L

Reviewed 7 April 2015

I have stayed many times at the hotel Fantastic hotel , nice location great rooms and good food very good service Friendly staff Each stay was a great experience Very nice building , very well maintain

Thank Serge F
Response from marc l, General Manager at The Westin Excelsior, RomeResponded 9 April 2015

Dear TripAdvisor So happy to read when you mention that we have a “fantastic” hotel with good food and very good service. We look forward to welcome you again Marc L

Reviewed 7 April 2015

I have been a Starwood Platinum and Gold member (which means I stayed in a Westin or affiliate hotel around 50 nights a year), and frankly this Westin Excelsior in Rome has the worst services I have ever experienced in a Westin or a 5-star...More

9  Thank Charles Y
Response from marc l, General Manager at The Westin Excelsior, RomeResponded 8 April 2015

Dear TripAdvisor Thank you for your extensive review and my apologies for not having met your expectations Please allow me to mention that we had a urgent maintenance issue at the pool and offered another location at 5 minutes walking distance We indeed had an...More

Reviewed 6 April 2015

A splendid hotel in the heart of Rome but the management has lost sight of what true customer service is. Customer service goes beyond the tired words and catch phrases and should come from a sincere desire to please the customer. The service by the...More

6  Thank Khamkeo
Response from marc l, General Manager at The Westin Excelsior, RomeResponded 8 April 2015

Dear TripAdvisor Thank you for your review and I apologize for not having met your expectations I have shared your comments with the Concierges and all associates As in other reviews we celebrate when we do have good comments; with your comments we learn where...More

Reviewed 3 April 2015

This is probably one of the best known hotels in Rome, located on one of the poshest streets. Very close to many of the sights if you enjoy walking.The service was excellent and the rooms beautiful. Would return again in a heartbeat.

Thank C1963FGlindam
Response from marc l, General Manager at The Westin Excelsior, RomeResponded 6 April 2015

Dear TripAdvisor Thank you for your nice review and for saying you would return again in a heartbeat Arrivederci ! Marc L

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Airport Transportation
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Pool
Heated pool
Indoor pool
Details
Price range
US$348 - US$808 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#29 Spa Hotel in Rome
#119 Family Hotel in Rome
#130 Business Hotel in Rome
#168 Luxury Hotel in Rome
#211 Romantic Hotel in Rome
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$348 - US$808 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#29 Spa Hotel in Rome
#119 Family Hotel in Rome
#130 Business Hotel in Rome
#168 Luxury Hotel in Rome
#211 Romantic Hotel in Rome
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1132)
Room & Suite (723)
Dining (140)
Pool & Beach (9)
Amenities (37)
Pool (9)
Business Centre & Event Rooms (8)
Nearby
Ludovisi / Via Veneto
Thanks to Fellini and La Dolce Vita, the Ludovisi and
Via Veneto neighbourhood earned its reputation as a
posh area where gorgeous Marcellos wooed actresses and
models while bored housewives hung out in streetside
cafes. The cafes are still there, and so are the
cocktails, but the neighbourhood is now home to
five-star businesses including hotels, banks, law
firms, and embassies. The area is also right next to
...More
Questions & Answers
Ask a question
Kimberly L
4 April 2018|
AnswerShow all 7 answers
Response from ErolBrc | Reviewed this property |
not included but there are many places closely
1
Vote
annie l
9 December 2017|
AnswerShow all 4 answers
Response from MarcL2018 | Property representative |
Buongiorno Yes we do at st regis and westin excelsior Pls contact me at marc dot lannoy at marriott dot c o m Arrivederci ! Marc General Manager
0
Votes
KandDfromNY
22 September 2017|
Answer
Response from MarcL2018 | Property representative |
Buongiorno We should start mid 2019 Looking forward to welcome you before Marc Lannoy General Manage
0
Votes
Room Tips
"Outside Floors are a Must if possible!"
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"Ask for high floor if possible Near elevator because Some rooms are quite a walk from the main elevators."
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"Insist on a king deluxe room or a suite. The other rooms are quite small."
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"2nd and 3rd floors are typically our favorites"
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