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The Westin Excelsior, Rome

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#201 of 1,291 Hotels in Rome
Certificate of Excellence
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2,072 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Excelsior, Rome
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Showing 1,761: English reviews
Houston, Texas
Reviewed 21 November 2013

The Westin Excelsior was very nice. The front desk staff was very courteous. Our room was not ready when we arrived and they asked us to come back in 2 hours, which we did, but it was still not ready and they asked that we came back again in another 2 hours. I suppose that they could have offered to...

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Helpful?
1Thank Andrew B
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for sharing with us your feedback about your stay at the Westin Excelsior Rome!! We are delighted to learn that overall you had a great experience at our hotel. We are truly sorry not being able to accommodate you in a timely manner due to the high occupancy the night before your arrival. Also we do...

Amsterdam, The Netherlands
Reviewed 19 November 2013

The hotel is very beautiful, you feel like going back in time. We got a room on the 6th floor, viewing a small street (not Via Veneto). We asked for a re-furbished room, however, I doubt whether we got is, as I saw pictures on Tripadvisor of a refurbished of the bathroom which looked very different from ours! But the...

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Helpful?
1Thank Annea_Anderson55
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for taking the time to share your feedback about our “Grand Dame”. It is a pleasure to learn that you appreciated the unique style of our historic Hotel located in one of the most famous streets of Rome. We would also like to thank you for mentioning the spaciousness of our rooms and our comfortable bathroom....

San Francisco, California
Reviewed 18 November 2013

The staff were most helpful & pleasant. The room was beautiful. The bed was super comfy. The brakfast buffet was among the best I've ever enjoyed. The location was the bonus. We were well within walking distance of all of the fabulous landmarks of Rome as well as many choices for dining.

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Helpful?
1Thank daybee1
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, We truly appreciate you taking the time to post such nice comments about your enjoyable stay at The Westin Excelsior and we are proud to know that you really enjoyed our services, facilities and location. We do really hope to welcome you again in the very near future! Kind Regards, The Hotel Management

Bristol, United Kingdom
Reviewed 18 November 2013

We were lucky enough to win a stay at The Excelsior but we were slightly nervous that, because of that, we might not be treated well. This couldn't be further from the truth - the staff were all friendly & helpful - particularly the lovely receptionist - and we even got upgraded to a suite (a first for us!). We...

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Helpful?
Thank Ali C
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for your kind words about The Westin Excelsior! We are extremely glad to read that you found our Hotel relaxing and that you had a pleasant vacation in Rome. We strive to provide the high standards of service that our guests expect, and it is always a joy to learn that this has been achieved by...

Toronto, ON
Reviewed 18 November 2013

This hotel is in a lovely high-end neighbourhood, with many restaurants closeby. Walking distance to "downtown" or a short cab ride away. The room size was very large, much more than I expected from a European hotel, very traditional in its decor but clean and quite comfortable. The lobby bar is quaint and the staff there was friendly. I was...

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Helpful?
1Thank Michou21
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, We truly appreciate you taking the time to post such nice comments about your stay at our Hotel! We are glad to learn that we succeeded in providing a Roman feeling and an enjoyable experience. It is also nice to read that you appreciated your spacious accommodation and our privileged location at walking distance from many attractions and...

Scotts Valley, California
Reviewed 15 November 2013

The hotel is in a great location and the staff were extremely helpful and many of them spoke English. The rooms are large and clean. The heavenly beds are of course very comfortable. They also have free WiFi in the lobby which is a nice addition. The first night was awesome however when the conventioneers showed up the next night...

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Helpful?
Thank Surfcity2013
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for taking the time to review your stay at The Westin Excelsior Rome. It is wonderful to know that you appreciated our most comfortable Heavenly Beds and our wi-fi services. We are very sorry to hear about your concerns and would like to express our most sincere apologies for the inconvenience. Please rest assured that we...

Fort Lauderdale, Florida
Reviewed 11 November 2013

This was my second visit to this hotel. Very nice with old world charm. Room accommodations were good, but seems like some remodels could be in the future. They have not changed the look of this hotel in years, so might be time. The front desk staff was ok, but not too welcoming. The concierge was helpful, but the location...

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Helpful?
Thank BCLOVER2121
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for sharing your experience with us! We are honored to hear that you have visited us already in the past and happy that you appreciated our special neighborhood and location. However we are sorry to hear that our rooms and staff did not fully meet your expectation. The hotel is hosted in a historical building therefore...

New York
Reviewed 7 November 2013

The Westin located in a lovely neighborhood. A few steps away from the US embassy and there are plenty of nice restaurants nearby. From the outside, it looks grand and the lobby is exquisite - with free wifi. The room that I stayed was fairly large but quite dated, some upgrade would be nice. The front desk staff were nice...

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Helpful?
1Thank euro2006
The_Westin_Excelsior, Public Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for leaving your kind comments! We are delighted that you had an enjoyable stay with us at The Westin Excelsior, ideally located in the heart of Rome and that you appreciated the facilities around us. It is a pleasure to hear that you enjoyed our luxurious lobby with our free Wi-Fi policy and that your experience...

london
Reviewed 6 November 2013

We stayed as a family for a long weekend in late October. There were 6 of us in 4 rooms so paying a reasonable amount for the privilege. Positives are the location is good and the rooms are big and comfortable. appliances in the rooms are a bit antiquated and erratic but on the whole the rooms get a thumbs...

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Helpful?
1Thank floristonhall
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for taking the time to share with us your family experience. It is wonderful to know that you have enjoyed our strategic location, the comfortableness and size of our rooms. We work really hard to make every guest stay comfortable and pleasurable and it saddens us to know that we did not meet your expectations with...

Sydney, Australia
Reviewed 5 November 2013 via mobile

This hotel was an old favourite of mine, but I had not returned for a few years. During this period of absence it has gone downhill. From the moment you arrive at this hotel you get the feeling that non of the staff except for the concierge and the duty manager care about you at all. This hotel has lost...

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Helpful?
Thank fcworld
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you very much for your loyalty for your feedback. We are so sorry to hear your concerns and would like to extend our sincere apologies for the disappointment you have expressed. We have read your comments about the service of our staff and we can’t apologize enough for what seems to be an improper attitude from them....

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Staying in Ludovisi / Via Veneto

Neighbourhood Profile
Ludovisi / Via Veneto
Thanks to Fellini and La Dolce Vita, the Ludovisi and Via Veneto neighbourhood earned its reputation as a posh area where gorgeous Marcellos wooed actresses and models while bored housewives hung out in streetside cafes. The cafes are still there, and so are the cocktails, but the neighbourhood is now home to five-star businesses including hotels, banks, law firms, and embassies. The area is also right next to Villa Borghese, a beautiful park for sporting and cultural adventures. If you're looking for tranquility by night, this may be the place: Ludovisi and Veneto tend to shut down after 20:00.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
A restful and invigorating stay awaits you in one of our 281 rooms and 35 suites, few steps from Rome center and facing Via Veneto, hearth of DolceVita.Our rooms will welcome you with maximum comfort and technology and are equipped with the revitalizing Westin Heavenly Bed ®, high-speed Internet connection (surcharge), LCD flat screen televisions, pay-per-view movies and much more. ... more   less 

Additional Information about The Westin Excelsior, Rome

Address: 125, Via Vittorio Veneto, 00187 Rome, Italy
Region: Italy > Lazio > Rome > Ludovisi / Via Veneto
Price Range: $307 - $695 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior, Rome 5*
Number of rooms: 316
Reservation Options:
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Also Known As:
The Westin Excelsior, Rome Hotel Rome
Westin Rome
Westin Excelsior Hotel
Rome Westin
Excelsior Rome
Hotel Style:
#20 Spa Hotel in Rome
#113 Luxury Hotel in Rome
#131 Business Hotel in Rome
#181 Family Hotel in Rome
#212 Romantic Hotel in Rome
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior, Rome staff and other travellers.
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Questions? Get answers from The Westin Excelsior, Rome staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“city view might be better”
 of 5 bubbles m3gotten, 12 Jan 2017 | Read review
“Avoid an internal room on a low floor!”
 of 5 bubbles richarda413, 11 Jan 2017 | Read review
“Junior Suites are outstanding.”
 of 5 bubbles CLColbert, 3 Jan 2017 | Read review
“ask for hot water”
 of 5 bubbles dublinguy_10, 4 Dec 2016 | Read review
“great location, close to the park, great restaurants, lovely neighborhood”
 of 5 bubbles 779briano, 26 Nov 2016 | Read review
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