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Best Western Plus Hotel Universo

Traveller (841)
Room & Suite (510)
Dining (71)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
BEST WESTERN Hotel Universo is a 4 star hotel just a few steps from Termini Railway Station In a very convenient location offers the possibility of a walk in the heart of ancient Rome: The Colosseum and Imperial Forums, Piazza Venezia e Trevi Fountain. Nearby there are landmarks such as the Teatro dell'Opera, National Roman Museum - Palazzo Massimo alle Terme, Baths of Diocletian and one of the 4th Basilicas of Rome: The Patriarchal Basilica of St. Mary Major. Also just a few minutes walk you can walk along the main shopping streets: Via Nazionale, Via del Corso and Spanish steps. Locarted near Termini Railway Station, easily accessible from Fiumicino and Ciampino airports, and well-located also for those who arrive by car thanks to the Hotel agreements with the nearby car parks. Its strategic position is ideal for organizing both national and international meetings in Rome. BEST WESTERN Hotel Universo has 198 rooms in the center of Rome, characterized by a high level of quality and comfort: satellite tv, mini-bar and free Wi-Fi connection and air-conditioning system. Universo Hotel offers you a well equipped Fitness Centre, with sauna, Turkish bath and a space entirely dedicated to relax. Also available a conference centre with 9 rooms capable to host a total of 600 people, all provided with every equipment necessary to organize your perfect meeting in Rome. The restaurant has many personalized menus, with special care for vegetarians and celiac guests. Wi-Fi internet connection is available and totally free of charge in all the areas of the hotel. Rooms and services for disabled guests are available. Close to the Hotel there are also several paying car parks. BEST WESTERN Hotel Universo: four Star welcome in the center of Rome!
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Property amenities
Room service
Restaurant
Free Internet
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Airport transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Business
HOTEL CLASS

Location

Full view
100Great for walkers
Grade: 100 out of 100
321Restaurantswithin 0.5 km
59Attractionswithin 0.5 km
Neighbourhood
Esquilino
Old school vibe from the very beginning is the only way to describe the Esquilino neighbourhood. The Esquilino takes pride in being one of the oldest areas in Rome for its key location on one of the city’s famous seven hills. From an ancient neighbourhood to its modern incarnation as a multicultural hub, Esquilino always has something going on—polyglot vendors debate street artists while kids play pick-up basketball games. Look around you: this area isn’t like the historic centre. Liberty architecture, large piazzas, and long boulevards mix with archaic arches, secret side alleys, and beautiful churches like Santa Maria Maggiore.
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2,152Reviews
1,095Photos
57Q+A
100Room tips
Traveller rating
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Popular mentions
I stayed at this hotel for 2 nights on business. I got the train from the airport and the hotel is a 5 minute walk from the central train station. Check-in staff were lovely and gave a great first impression. My room was lovely but might have been slightly cramped if 2 people
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I am not sure how the taxi drivers worked out where the hotel is, but the hotel is in the right place for visiting the Vatican and Colosseum and walking to the Spanish Steps. Hotel staff were very helpful in providing directions and booking taxis. Less than three minutes wait
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Brilliant location. Get the Leonardo Express train from the airport, 14€ each way per person, arrive at termini station in 30 mins and then a 10 min walk to the hotel, very easy to find. Check in was quick and easy. Our room was on the 7th floor. It was cleaned every day. Fresh
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Response from Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo
Responded 5 days ago
Dear lesley, Thank you for taking time to share your nice review. We are truly delighted to know that you had a wonderful comfortable stay with us, and that you used our mobile phone to get around Roma. We are also glad to hear that the cleaning and the fast service of our reception contributed posivetely to your overall stay. We look forward to welcoming you back soon. Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
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We had a brilliant stay in this hotel. The staff were all lovely particularly Anna on reception for whom nothing was too much trouble. It has a lot of nice restaurants near by and is positioned well for access to all the sites but be warned Rome streets are not in a grid
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Review collected in partnership with Best Western
Response from Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo
Responded 5 days ago
Dear barboura, Thank you so much for your kind words. We are glad to learn that you had a brilliant stay. We will share your compliments to Anna, of which she will surely be happy. We hope to see you again soon. Sincerely Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
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Only discovered aircon is turned off by management upon checking in to the room. Staff said heater is on during winter and no aircon for all rooms, was asked to turn off heater and open window if hot. It was 13 to 17 degrees mid-day = winter? I was perspiring and suffocating in
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Response from Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo
Responded 2 weeks ago
Dear LazziBeezz, We have carefully read your review and we are sorry for the impression given. We feel very sorry for the communication problem you experienced with one of our front desk agents. Unfortunately she did not give you the proper attention because she was committed in solving an urgent issue. We really apologize for that on behalf of all our Front Desk Staff. Our hotel has a centralized air-conditioning system whose temperature can be regulated in each room independently, thanks to a thermostat. This time of year our guests usually turn off the heater so that their rooms reach a suitable temperature. We know that this solution is not enough for some guests with different habits and for that, we provide air-conditioned rooms in winter, too. Unfortunately, there was no availability at your arrival. The following morning we readily offered to you an upgrade in order to fully satisfy your expectations. During the switch room procedures, a human or technical inaccuracy generated a mistake in the departure date that was brought forward by one day. This determined the automatic lock of the door. We are sorry for this inconvenience that we restored as soon as we knew it on your return, after viewing your passport in accordance with the security procedures. As far as concerns the connections to the airport, we usually suggest to our guests the Leonardo Express service because it is very on time and it arrives directly at the airport terminals. Pullmans do not offer the same advantages because of urban traffic conditions, however we provided some information about that except for the schedule. The benefits you listed are linked to the kind of room booked. Unfortunately your reservation did not include them but our staff would have gladly satisfied your kind request about free slippers and toothbrushes. Our bed and bathroom linen reflect the Best Western standards and the cotton pellets you found might be a feature of some very new towels of first use. We feel very sorry that you could not use our mobile phone which is very appreciated by our guests. If the officer who checks its functionality had been informed about the result of his maintenance procedure, he would have replaced the charger for sure. We regret you could not benefit from a very exclusive and special service. We would like to thank you for the time you dedicated to us and for your considerations. Kind Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
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123456102
Is theire any place for smoking
Across the street is a nice outdoor restaurant that allows smoking
0 votes
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What’s a French bed?
I have no idea, all I can tell you is the mattresses were firm and we all had a good night's sleep.
1 vote
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There is not a shuttle, but they have a service to provide transportation to airport. We made the arrangements with front desk a couple days in advance. It was less expensive than the hassle of taking the train, which we also considered. The train station is about a block away.
1 vote
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We used Viator to set up our day trips and shuttle. The Hotel doesn't have one per se but will arrange as well.
1 vote
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Hello, does this hotel has air conditioning control inside the room? Thank you!
We were there the day after Thanksgiving and while there is AC in the room it's turned off in the entire hotel so don't expect to use it until they deem it necessary to turn it back on
1 vote
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12345612
"We asked for high floor room."
"telephone them while you are their website."
"Ask for a quiet room facing the backyard"
"Reasonably priced hotel in a great location."
"our room was nice and clean"
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PRICE RANGE
US$95 - US$270 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western universobest western romerome best westernhotel universo rome
FORMERLY KNOWN AS
BEST WESTERN PLUS Hotel Universo
LOCATION
ItalyLazioRomeCastro PretorioTerminiCentroEsquilino
NUMBER OF ROOMS
198
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