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BEST WESTERN PLUS Hotel Universo

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BEST WESTERN PLUS Hotel Universo
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1,512 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Hotel Universo
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Showing 781: English reviews
Crescent, Missouri, United States
Reviewed 17 July 2013

We stayed here for three nights ... First night okay ... Next two nights a disaster. No A/ C ... No help. Only thing I can say is parent company gave us a 50% refund. Hotel manager would not give us any credit. Only 20% on future visit .. Like sure we are going to do that. Best feature ......

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1Thank Chris I
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear Chris I, Thank you for your comment. As per our e-mail correspondence, I apologize once more for the discomfort you have suffered while staying at our property. However I am glad to read that you have received and appreciated the 50% refund. Best regards. Cinzia Guest Relations Best Western Hotel Universo Roscioli Hotels Group - Rome

Cardiff, United Kingdom
Reviewed 10 July 2013

I dont know how to experience my feeling but i will say you have to go there to try it for yourself. The staff are so friendly. The receptionist - Michele was a fountain of knowledge and guided us to some lovely places around the hotel and Rome.Very good location and peaceful. The concierge, staff at the resturant all were...

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Thank richard r
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear richard r, Thank you for your lovely review and for the nice compliments. I will let Michele know that his knowledge about Rome was appreciated and precious to you. Thanks also for the beautifol words spent to describe the rest of our staff. I do hope there will be soon another chance to see you, in the meantime please...

Coventry, United Kingdom
Reviewed 27 June 2013

We booked to stay at this hotel because of its location, and it didn't disappoint at all..roughly a 5 minute walk from the bus/train station. A 20 min walk to the collessium, 20-30 min walk to the Spanish steps and Trevino fountain and we even walked to the vatican!! The weather was beautiful so we found it easier to walk...

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2Thank Sam P
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear Sam P, Thank you very much for your lovely review. We are very glad to read you appreciated our hotel, its central location, the services and the staff. We do hope there will be soon another occasion to host you, in the meatime please accept our Best regards. Cinzia Guest Relations Best Western Hotel Universo Roscioli Hotels Group -...

New York City, New York
Reviewed 27 June 2013

I booked this hotel for 3 nights in June. The staff were all very friendly and helpful. We arrived very early in the morning and they managed to have a room ready for us just 2 hours after we arrived (rather than having to wait about 6 until checkin time) They are about a 15 minute walk from the colsseum,...

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2Thank LeeAnneNYC
Illinois
Reviewed 25 June 2013

We stayed here recently before our tour group arrived. We expected a standard C class tour group hotel and were pleasantly surprised to find it better than expected. The hotel is located near Termini train station and the bus stops next to it. In that sense it is well located for ease of movement. On the other hand, it is...

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2Thank Telkontar
Atlanta, Georgia
Reviewed 21 June 2013

Stayed at BW Hotel Universo three nights in June. Family of four, we had two rooms, one for my wife and me and a second room for our two teenagers. Both were reasonably sized by European standards, clean, and very modern. Beds were very comfortable and A/C worked (maybe too well). The lobby area was good also. Buffet breakfast was...

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2Thank Tad L
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear Tad L, Thank you for writing a review about your stay at our hotel. We are pleased to read you and your family enjoyed it. I apologize for the discomfort regarding the shower which did not hold the water as it should have, we are aware of the issue and working on it in order to fix it. Thanking...

Reviewed 15 June 2013

Our stay here was worth it, they have clean rooms, good breakfast but not all the staff at the reception are o.k., there are some who are very accommodating but there are some who would just do their job less the hospitality and concern. They don't explain and don't tell what's important and not. They have good choices for breakfast...

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1Thank Jen M
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear Jen M, Thank you for your kind review. We have taken notice of your suggestions, our guests opinions are very important for us should they be positive or negative because they help us to focus on what needs to be improved. We think you will be pleased to know that our staff in these days is attending a training...

Tupelo, Mississippi
Reviewed 15 June 2013

The hotel has been newly renovated so everything looked super clean. The bath had a dark blue floor that glistened (glitter tile) and a great shower with excellent water pressure. The bath was totally spotless! The bed was very comfortable and the room was quiet. The staff was always pleasant and seemed to have a genuine interest in your needs....

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3Thank rickeyandcarla
Reviewed 13 June 2013

i recently stayed at this hotel for three nights. the hotel is conveniently located and quitr modern. the one big problem i had with the hotel was that in the nights the temperature was automatically set to 27 degrees, which is a terrible temperature to sleep at. i chad terrible broken sleep. i complained several times, but nothing was done...

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2Thank Umang K
Pontypridd, United Kingdom
Reviewed 13 June 2013

We stayed here for four nights as part of a package with Riviera Travel. On the whole we were pleased with the hotel. The room was well appointed, the beds comfortable and there was a nice bathroom with a good shower. All was very clean. Internally the hotel was quiet and we could not hear sounds from adjacent rooms but...

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3Thank Elizabeth R

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Staying in Esquilino

Neighbourhood Profile
Esquilino
Old school vibe from the very beginning is the only way to describe the Esquilino neighbourhood. The Esquilino takes pride in being one of the oldest areas in Rome for its key location on one of the city’s famous seven hills. From an ancient neighbourhood to its modern incarnation as a multicultural hub, Esquilino always has something going on—polyglot vendors debate street artists while kids play pick-up basketball games. Look around you: this area isn’t like the historic centre. Liberty architecture, large piazzas, and long boulevards mix with archaic arches, secret side alleys, and beautiful churches like Santa Maria Maggiore.
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Amenities

Highlights
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Banquet Room
Official Description (provided by the hotel)
BEST WESTERN Hotel Universo is a 4 star hotel just a few steps from Termini Railway Station In a very convenient location offers the possibility of a walk in the heart of ancient Rome: The Colosseum and Imperial Forums, Piazza Venezia e Trevi Fountain. Nearby there are landmarks such as the Teatro dell'Opera, National Roman Museum - Palazzo Massimo alle Terme, Baths of Diocletian and one of the 4th Basilicas of Rome: The Patriarchal Basilica of St. Mary Major. Also just a few minutes walk you can walk along the main shopping streets: Via Nazionale, Via del Corso and Spanish steps. Locarted near Termini Railway Station, easily accessible from Fiumicino and Ciampino airports, and well-located also for those who arrive by car thanks to the Hotel agreements with the nearby car parks. Its strategic position is ideal for organizing both national and international meetings in Rome. BEST WESTERN Hotel Universo has 198 rooms in the center of Rome, characterized by a high level of quality and comfort: satellite tv, mini-bar and free Wi-Fi connection and air-conditioning system. Universo Hotel offers you a well equipped Fitness Centre, with sauna, Turkish bath and a space entirely dedicated to relax. Also available a conference centre with 9 rooms capable to host a total of 600 people, all provided with every equipment necessary to organize your perfect meeting in Rome. The restaurant has many personalized menus, with special care for vegetarians and celiac guests. Wi-Fi internet connection is available and totally free of charge in all the areas of the hotel. Rooms and services for disabled guests are available. Close to the Hotel there are also several paying car parks. BEST WESTERN Hotel Universo: four Star welcome in the center of Rome! ... more   less 

Additional Information about BEST WESTERN PLUS Hotel Universo

Address: Via Principe Amedeo 5B, 00185 Rome, Italy
Region: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Price Range: $149 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Hotel Universo 4*
Number of rooms: 198
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Also Known As:
Best Western Universo
Best Western Rome
Rome Best Western
Hotel Universo Rome
Hotel Style:
#138 Luxury Hotel in Rome
#200 Business Hotel in Rome
#265 Family Hotel in Rome
#311 Romantic Hotel in Rome
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hotel Universo staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Hotel Universo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room at the street side on a higher floor.”
 of 5 bubbles EmmChrist, 27 Mar 2017 | Read review
“choose deluxe double room for a choice between a comfortably sized double bed or two twin beds as opposed to the size of a single and a half”
 of 5 bubbles Lara175, 13 Feb 2017 | Read review
“As for a room not at the front if hoping for a room you can sleep with the windows open.”
 of 5 bubbles kankuchick, 10 Feb 2017 | Read review
“Non-smoking rooms on the 7th Floor was great”
  • Great bed
 of 5 bubbles 129senr, 1 Feb 2017 | Read review
“Best Rooms look on to the Street, and have antique balconies!”
 of 5 bubbles CyberSecureDave, 4 Jan 2017 | Read review
5 of 5