We had a our wedding in Rome which was cancelled and I must say all of our suppliers have been terribly mean about refunding our deposits! However we had booked the Hotel Valadier for the day after our wedding to hold a brunch and they refunded our money immediately, without question and were incredibly polite and sympathetic towards our situation.
My fiancee organized a surprise long weekend for my birthday, inviting lots of friends as well to the hotel. I must admit, that he could not find a better place in Rome for this surprise. The bar, the restaurant with the exceptional menu, the helpful stuff, the central location and the nice design added value to our stay. I will definitely come back.
Excellent position and great decor. Good breakfast and superb staff. Unfortunately, it is let down by the Night club din and the restaurant below until the early hours of the morning. We got very good value in every other way. Difficult to understand why they have ruined the business by the small Night club.
I booked this hotel via a travel agency and prepaid for three nights for a junior suite. When we showed up, the front desk said, nonchalantly, that they gave us a very nice room in the "new wing". As it turns out, the "new wing" is a converted apartment in the adjacent apartment building that has been divided into large doubles/triples, that is a separate property, Corso 12. That property advertises on its own as well, and the room we were given was available online as a Deluxe Triple for 25% less than we paid for the Hotel Valadier junior suite, as I saw online. When we pointed that out, the hotel said they would show us junior suites at the "main building" and proceeded to show two rooms that were large but very problematic (one had three steep stairs going down - we have a 4 year old - and both had only a single *very* small window, at head level). Needless to say, none were even close to the room shown in the hotel photos as the junior suite. They gave us the option to move into the room we had paid for the next day, but it was too much of a hassle to change rooms with a small child for a three night stay. There was no apology, and they kept saying we "chose" the room in Corso 12. The room itself was indeed nice (see below), and I would be giving a very favorable review if I had booked it myself at the advertised price. We would have been ok even if they had told us clearly the situation and offered the Corso 12 room at its (lower) price. Apart from that pretty major issue, the hotel location is amazing, the room we were in had a terrific balcony overlooking Piazza del Popolo, and the room was decently sized for a deluxe triple (~30 m2), well-appointed, and very clean. The bathroom is brand new, sparkling, and well organized and sized but with a very small sink. Funnily, it lacks any towelhooks in the sink area. The breakfast is very good, and the breakfast room itself is a delight, with a view of, I believe, Villa Borgheze. Everyone at the hotel is very competent, polite and helpful. I don't blame the front desk for what happened to us, I am sure it's a management decision to overbook and act as if nothing happened. I would book again, but not prepay.…
Booked for 3 nights, First room was so small couldn’t open to cases then second rooms was slightly bigger with terrible view. So much for once in 20 year romantic holiday to Rome as hotel definitely but downer on trip. Do not accept rooms 501 or 305.