First the good: Our room, although small, was clean and adequate. We had access to a small, shared fridge next door. The bar around the corner, which supplied our breakfast every morning, was wonderful! It was something to look forward to in the mornings. Also, the hotel is in a great location. It's close to the Colosseum and in a quiet area. I can't imagine staying in the louder, more congested areas we walked through. What ruined our experience was the complete lack of communication and customer service during our stay. We had alerted the hotel that we would be arriving in the evening, by replying to an email asking us to alert them if we would arrive in the evening. You would think someone would have received that email, but I had not gotten confirmation. So, I sent another to that same address and another to a different address. We also requested car service from the airport. I had no idea if anyone would be waiting for us when we arrived. Apparently someone did come to pick us up from the airport, but left without us, because it took over 2 hours to get through customs. So, after travelling 34 hours with a young child, we finally arrived to a locked and dark hotel. We banged on the doors and called the hotel, but no one answered. I was locked out, in the middle of the night with a child, in a new city. My husband, back home, was able to contact them via email, and we were eventually let in (after a frantic hour). Throughout our stay, we had to repeatedly check the front desk, as there was rarely anyone there. We had questions, on occasion, but had no one to ask most of time- during regular business hours. We were able to speak to a man once (very friendly), who helped us with our keys, and a woman (not friendly at all) who answered a couple of questions. I think this hotel would be fine for a young adult who doesn't anticipate needing any assistance at all. It is not someplace I would stay again though.…